{"id":"https://openalex.org/W2904016748","doi":"https://doi.org/10.1007/978-3-030-05767-1_4","title":"Listen to Your Users \u2013 Quality Improvement of Mobile Apps Through Lightweight Feedback Analyses","display_name":"Listen to Your Users \u2013 Quality Improvement of Mobile Apps Through Lightweight Feedback Analyses","publication_year":2018,"publication_date":"2018-12-10","ids":{"openalex":"https://openalex.org/W2904016748","doi":"https://doi.org/10.1007/978-3-030-05767-1_4","mag":"2904016748"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-05767-1_4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-05767-1_4","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5079498535","display_name":"Simon Andr\u00e9 Scherr","orcid":null},"institutions":[{"id":"https://openalex.org/I4210098380","display_name":"Fraunhofer Institute for Experimental Software Engineering","ror":"https://ror.org/00r1wdc11","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4210098380","https://openalex.org/I4923324"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Simon Andr\u00e9 Scherr","raw_affiliation_strings":["Fraunhofer IESE, Kaiserslautern, Germany"],"affiliations":[{"raw_affiliation_string":"Fraunhofer IESE, Kaiserslautern, Germany","institution_ids":["https://openalex.org/I4210098380"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5006428352","display_name":"Frank Elberzhager","orcid":"https://orcid.org/0000-0002-8748-3927"},"institutions":[{"id":"https://openalex.org/I4210098380","display_name":"Fraunhofer Institute for Experimental Software Engineering","ror":"https://ror.org/00r1wdc11","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4210098380","https://openalex.org/I4923324"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Frank Elberzhager","raw_affiliation_strings":["Fraunhofer IESE, Kaiserslautern, Germany"],"affiliations":[{"raw_affiliation_string":"Fraunhofer IESE, Kaiserslautern, Germany","institution_ids":["https://openalex.org/I4210098380"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5061659312","display_name":"Selina Meyer","orcid":"https://orcid.org/0000-0002-4736-2565"},"institutions":[{"id":"https://openalex.org/I4210098380","display_name":"Fraunhofer Institute for Experimental Software Engineering","ror":"https://ror.org/00r1wdc11","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4210098380","https://openalex.org/I4923324"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Selina Meyer","raw_affiliation_strings":["Fraunhofer IESE, Kaiserslautern, Germany"],"affiliations":[{"raw_affiliation_string":"Fraunhofer IESE, Kaiserslautern, Germany","institution_ids":["https://openalex.org/I4210098380"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5079498535"],"corresponding_institution_ids":["https://openalex.org/I4210098380"],"apc_list":null,"apc_paid":null,"fwci":3.3266,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.93872017,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"45","last_page":"56"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13155","display_name":"Digital Communication and Language","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13155","display_name":"Digital Communication and Language","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10667","display_name":"Emotion and Mood Recognition","score":0.9948999881744385,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.6797804236412048},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6769778728485107},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6736837029457092},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.6669595241546631},{"id":"https://openalex.org/keywords/mobile-apps","display_name":"Mobile apps","score":0.5801945328712463},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.5403658747673035},{"id":"https://openalex.org/keywords/quality-assurance","display_name":"Quality assurance","score":0.4751284420490265},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4197510778903961},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3585125207901001},{"id":"https://openalex.org/keywords/multimedia","display_name":"Multimedia","score":0.3390270471572876},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.22510236501693726},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1685200333595276},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.11377522349357605},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.0867062509059906}],"concepts":[{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.6797804236412048},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6769778728485107},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6736837029457092},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.6669595241546631},{"id":"https://openalex.org/C2988145974","wikidata":"https://www.wikidata.org/wiki/Q620615","display_name":"Mobile apps","level":2,"score":0.5801945328712463},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5403658747673035},{"id":"https://openalex.org/C106436119","wikidata":"https://www.wikidata.org/wiki/Q836575","display_name":"Quality assurance","level":3,"score":0.4751284420490265},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4197510778903961},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3585125207901001},{"id":"https://openalex.org/C49774154","wikidata":"https://www.wikidata.org/wiki/Q131765","display_name":"Multimedia","level":1,"score":0.3390270471572876},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.22510236501693726},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1685200333595276},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.11377522349357605},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.0867062509059906},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C2778618615","wikidata":"https://www.wikidata.org/wiki/Q4008393","display_name":"External quality assessment","level":2,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1007/978-3-030-05767-1_4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-05767-1_4","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},{"id":"pmh:oai:fraunhofer.de:N-534975","is_oa":false,"landing_page_url":"http://publica.fraunhofer.de/documents/N-534975.html","pdf_url":null,"source":{"id":"https://openalex.org/S4306400801","display_name":"Publikationsdatenbank der Fraunhofer-Gesellschaft (Fraunhofer-Gesellschaft)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4923324","host_organization_name":"Fraunhofer-Gesellschaft","host_organization_lineage":["https://openalex.org/I4923324"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Fraunhofer IESE","raw_type":"conferenceObject"},{"id":"pmh:oai:publica.fraunhofer.de:publica/404012","is_oa":false,"landing_page_url":"https://publica.fraunhofer.de/handle/publica/404012","pdf_url":null,"source":{"id":"https://openalex.org/S4306400318","display_name":"Fraunhofer-Publica (Fraunhofer-Gesellschaft)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4923324","host_organization_name":"Fraunhofer-Gesellschaft","host_organization_lineage":["https://openalex.org/I4923324"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"conference paper"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.5099999904632568}],"awards":[],"funders":[{"id":"https://openalex.org/F4320321114","display_name":"Bundesministerium f\u00fcr Bildung und Forschung","ror":"https://ror.org/04pz7b180"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W1993607151","https://openalex.org/W2003238582","https://openalex.org/W2025691659","https://openalex.org/W2066064791","https://openalex.org/W2107913029","https://openalex.org/W2139511937","https://openalex.org/W2206127307","https://openalex.org/W2401379394","https://openalex.org/W2471350540","https://openalex.org/W2513139648","https://openalex.org/W2519353570","https://openalex.org/W2735416636","https://openalex.org/W2758672239","https://openalex.org/W2916028518","https://openalex.org/W4388252364"],"related_works":["https://openalex.org/W4389096689","https://openalex.org/W11269544","https://openalex.org/W2371550624","https://openalex.org/W1481851336","https://openalex.org/W4299414935","https://openalex.org/W2364677363","https://openalex.org/W2058432184","https://openalex.org/W2012474749","https://openalex.org/W2388967562","https://openalex.org/W2350278637"],"abstract_inverted_index":null,"counts_by_year":[{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2018-12-22T00:00:00"}