{"id":"https://openalex.org/W2901916174","doi":"https://doi.org/10.1007/978-3-030-04200-4_37","title":"Measuring Users\u2019 Satisfaction with University Library Services Quality: Structural Equation Modeling Approach","display_name":"Measuring Users\u2019 Satisfaction with University Library Services Quality: Structural Equation Modeling Approach","publication_year":2018,"publication_date":"2018-11-24","ids":{"openalex":"https://openalex.org/W2901916174","doi":"https://doi.org/10.1007/978-3-030-04200-4_37","mag":"2901916174"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-04200-4_37","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-04200-4_37","pdf_url":null,"source":{"id":"https://openalex.org/S2764461748","display_name":"Studies in computational intelligence","issn_l":"1860-949X","issn":["1860-949X","1860-9503"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in Computational Intelligence","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5070886941","display_name":"Pham Dinh Long","orcid":"https://orcid.org/0000-0001-8726-1139"},"institutions":[{"id":"https://openalex.org/I4210096063","display_name":"Ho Chi Minh City Open University","ror":"https://ror.org/00tean533","country_code":"VN","type":"education","lineage":["https://openalex.org/I4210096063"]}],"countries":["VN"],"is_corresponding":true,"raw_author_name":"Pham Dinh Long","raw_affiliation_strings":["Hochiminh City Open University, Ho Chi Minh City, Vietnam"],"affiliations":[{"raw_affiliation_string":"Hochiminh City Open University, Ho Chi Minh City, Vietnam","institution_ids":["https://openalex.org/I4210096063"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081485178","display_name":"Le Nam Hai","orcid":null},"institutions":[{"id":"https://openalex.org/I202539009","display_name":"Industrial University of Ho Chi Minh City","ror":"https://ror.org/03mj71j26","country_code":"VN","type":"education","lineage":["https://openalex.org/I202539009"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Le Nam Hai","raw_affiliation_strings":["Industrial University of Hochiminh City, Ho Chi Minh City, Vietnam"],"affiliations":[{"raw_affiliation_string":"Industrial University of Hochiminh City, Ho Chi Minh City, Vietnam","institution_ids":["https://openalex.org/I202539009"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5065301486","display_name":"D\u01b0\u01a1ng Qu\u1ef3nh Nga","orcid":null},"institutions":[{"id":"https://openalex.org/I4210096063","display_name":"Ho Chi Minh City Open University","ror":"https://ror.org/00tean533","country_code":"VN","type":"education","lineage":["https://openalex.org/I4210096063"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Duong Quynh Nga","raw_affiliation_strings":["Hochiminh City Open University, Ho Chi Minh City, Vietnam"],"affiliations":[{"raw_affiliation_string":"Hochiminh City Open University, Ho Chi Minh City, Vietnam","institution_ids":["https://openalex.org/I4210096063"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5070886941"],"corresponding_institution_ids":["https://openalex.org/I4210096063"],"apc_list":null,"apc_paid":null,"fwci":2.9064,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.91645534,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"510","last_page":"521"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9972000122070312,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9871000051498413,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.8873386383056641},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.6153557896614075},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5909230709075928},{"id":"https://openalex.org/keywords/exploratory-factor-analysis","display_name":"Exploratory factor analysis","score":0.5387009978294373},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.5101988315582275},{"id":"https://openalex.org/keywords/audit","display_name":"Audit","score":0.5046550035476685},{"id":"https://openalex.org/keywords/reliability","display_name":"Reliability (semiconductor)","score":0.5031847357749939},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4878833293914795},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.47452226281166077},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4483920633792877},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.42052289843559265},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4071982800960541},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.40348929166793823},{"id":"https://openalex.org/keywords/accounting","display_name":"Accounting","score":0.30954059958457947},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2889344096183777},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.21943503618240356},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.18885675072669983},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.15134745836257935}],"concepts":[{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.8873386383056641},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.6153557896614075},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5909230709075928},{"id":"https://openalex.org/C165957694","wikidata":"https://www.wikidata.org/wiki/Q5421350","display_name":"Exploratory factor analysis","level":3,"score":0.5387009978294373},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.5101988315582275},{"id":"https://openalex.org/C199521495","wikidata":"https://www.wikidata.org/wiki/Q181487","display_name":"Audit","level":2,"score":0.5046550035476685},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.5031847357749939},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4878833293914795},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.47452226281166077},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4483920633792877},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.42052289843559265},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4071982800960541},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.40348929166793823},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.30954059958457947},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2889344096183777},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.21943503618240356},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.18885675072669983},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.15134745836257935},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-030-04200-4_37","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-04200-4_37","pdf_url":null,"source":{"id":"https://openalex.org/S2764461748","display_name":"Studies in computational intelligence","issn_l":"1860-949X","issn":["1860-949X","1860-9503"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in Computational Intelligence","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.44999998807907104,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W1549054775","https://openalex.org/W1689771227","https://openalex.org/W1974950726","https://openalex.org/W2000437409","https://openalex.org/W2015460427","https://openalex.org/W2026368098","https://openalex.org/W2028809046","https://openalex.org/W2043140918","https://openalex.org/W2088067361","https://openalex.org/W2094013842","https://openalex.org/W2118187312","https://openalex.org/W2139076778","https://openalex.org/W2148250412","https://openalex.org/W2157839339","https://openalex.org/W2317858760","https://openalex.org/W2895084344","https://openalex.org/W3205255602","https://openalex.org/W4240969601","https://openalex.org/W4249619209","https://openalex.org/W4250040931"],"related_works":["https://openalex.org/W2385721021","https://openalex.org/W3029938882","https://openalex.org/W4378716112","https://openalex.org/W2565660988","https://openalex.org/W2927101929","https://openalex.org/W2961858274","https://openalex.org/W2354159374","https://openalex.org/W2182535154","https://openalex.org/W3213147888","https://openalex.org/W3153014576"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2018,"cited_by_count":1}],"updated_date":"2026-01-15T23:16:33.117629","created_date":"2025-10-10T00:00:00"}