{"id":"https://openalex.org/W2896066983","doi":"https://doi.org/10.1007/978-3-030-02302-7_19","title":"Enterprise Modeling at the Work System Level: Evidence from Four Cases at DHL Express Europe","display_name":"Enterprise Modeling at the Work System Level: Evidence from Four Cases at DHL Express Europe","publication_year":2018,"publication_date":"2018-01-01","ids":{"openalex":"https://openalex.org/W2896066983","doi":"https://doi.org/10.1007/978-3-030-02302-7_19","mag":"2896066983"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-030-02302-7_19","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-02302-7_19","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://inria.hal.science/hal-02156464","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5114135044","display_name":"Thomas K\u00f6hler","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Thomas K\u00f6hler","raw_affiliation_strings":["DHL Global Management GmbH, Fritz-Erler-Str. 5, 53113, Bonn, Germany"],"affiliations":[{"raw_affiliation_string":"DHL Global Management GmbH, Fritz-Erler-Str. 5, 53113, Bonn, Germany","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074110060","display_name":"Steven Alter","orcid":"https://orcid.org/0000-0003-1629-638X"},"institutions":[{"id":"https://openalex.org/I76766440","display_name":"University of San Francisco","ror":"https://ror.org/029m7xn54","country_code":"US","type":"education","lineage":["https://openalex.org/I76766440"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Steven Alter","raw_affiliation_strings":["University of San Francisco, 2130 Fulton Street, San Francisco, CA, 94117, USA"],"affiliations":[{"raw_affiliation_string":"University of San Francisco, 2130 Fulton Street, San Francisco, CA, 94117, USA","institution_ids":["https://openalex.org/I76766440"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5009447210","display_name":"Brian H. Cameron","orcid":"https://orcid.org/0000-0002-2252-7845"},"institutions":[{"id":"https://openalex.org/I130769515","display_name":"Pennsylvania State University","ror":"https://ror.org/04p491231","country_code":"US","type":"education","lineage":["https://openalex.org/I130769515"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Brian H. Cameron","raw_affiliation_strings":["The Pennsylvania State University, University Park, PA, 16802, USA"],"affiliations":[{"raw_affiliation_string":"The Pennsylvania State University, University Park, PA, 16802, USA","institution_ids":["https://openalex.org/I130769515"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5114135044"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.6425,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.70408396,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"303","last_page":"318"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.994700014591217,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9923999905586243,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/status-quo","display_name":"Status quo","score":0.6912814378738403},{"id":"https://openalex.org/keywords/enterprise-architecture","display_name":"Enterprise architecture","score":0.645576536655426},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.6195251941680908},{"id":"https://openalex.org/keywords/enterprise-life-cycle","display_name":"Enterprise life cycle","score":0.5873512625694275},{"id":"https://openalex.org/keywords/enterprise-system","display_name":"Enterprise system","score":0.5843040943145752},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5430147647857666},{"id":"https://openalex.org/keywords/work","display_name":"Work (physics)","score":0.5400093793869019},{"id":"https://openalex.org/keywords/enterprise-software","display_name":"Enterprise software","score":0.5243045091629028},{"id":"https://openalex.org/keywords/enterprise-information-system","display_name":"Enterprise information system","score":0.5198955535888672},{"id":"https://openalex.org/keywords/enterprise-integration","display_name":"Enterprise integration","score":0.5075034499168396},{"id":"https://openalex.org/keywords/enterprise-planning-system","display_name":"Enterprise planning system","score":0.48600253462791443},{"id":"https://openalex.org/keywords/enterprise-modelling","display_name":"Enterprise modelling","score":0.48288846015930176},{"id":"https://openalex.org/keywords/enterprise-systems-engineering","display_name":"Enterprise systems engineering","score":0.46869611740112305},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.44974473118782043},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4495863914489746},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.33664363622665405},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3304005265235901},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.3193819224834442},{"id":"https://openalex.org/keywords/architecture","display_name":"Architecture","score":0.2990592122077942},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.27974915504455566},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.208976149559021}],"concepts":[{"id":"https://openalex.org/C2776748549","wikidata":"https://www.wikidata.org/wiki/Q201610","display_name":"Status quo","level":2,"score":0.6912814378738403},{"id":"https://openalex.org/C10590034","wikidata":"https://www.wikidata.org/wiki/Q1048431","display_name":"Enterprise architecture","level":3,"score":0.645576536655426},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6195251941680908},{"id":"https://openalex.org/C82419060","wikidata":"https://www.wikidata.org/wiki/Q5380394","display_name":"Enterprise life cycle","level":2,"score":0.5873512625694275},{"id":"https://openalex.org/C67571701","wikidata":"https://www.wikidata.org/wiki/Q1318054","display_name":"Enterprise system","level":2,"score":0.5843040943145752},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5430147647857666},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.5400093793869019},{"id":"https://openalex.org/C185765463","wikidata":"https://www.wikidata.org/wiki/Q1318054","display_name":"Enterprise software","level":2,"score":0.5243045091629028},{"id":"https://openalex.org/C27295321","wikidata":"https://www.wikidata.org/wiki/Q831795","display_name":"Enterprise information system","level":2,"score":0.5198955535888672},{"id":"https://openalex.org/C53996427","wikidata":"https://www.wikidata.org/wiki/Q5380387","display_name":"Enterprise integration","level":3,"score":0.5075034499168396},{"id":"https://openalex.org/C184062371","wikidata":"https://www.wikidata.org/wiki/Q5380399","display_name":"Enterprise planning system","level":2,"score":0.48600253462791443},{"id":"https://openalex.org/C138824270","wikidata":"https://www.wikidata.org/wiki/Q3318162","display_name":"Enterprise modelling","level":4,"score":0.48288846015930176},{"id":"https://openalex.org/C146342590","wikidata":"https://www.wikidata.org/wiki/Q11606385","display_name":"Enterprise systems engineering","level":4,"score":0.46869611740112305},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.44974473118782043},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4495863914489746},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.33664363622665405},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3304005265235901},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3193819224834442},{"id":"https://openalex.org/C123657996","wikidata":"https://www.wikidata.org/wiki/Q12271","display_name":"Architecture","level":2,"score":0.2990592122077942},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.27974915504455566},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.208976149559021},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.0},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.0},{"id":"https://openalex.org/C153349607","wikidata":"https://www.wikidata.org/wiki/Q36649","display_name":"Visual arts","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-3-030-02302-7_19","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-030-02302-7_19","pdf_url":null,"source":{"id":"https://openalex.org/S4210177767","display_name":"Lecture notes in business information processing","issn_l":"1865-1348","issn":["1865-1348","1865-1356"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Business Information Processing","raw_type":"book-chapter"},{"id":"pmh:oai:HAL:hal-02156464v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-02156464","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"11th IFIP Working Conference on The Practice of Enterprise Modeling (PoEM), Oct 2018, Vienna, Austria. pp.303-318, ⟨10.1007/978-3-030-02302-7_19⟩","raw_type":"Conference papers"}],"best_oa_location":{"id":"pmh:oai:HAL:hal-02156464v1","is_oa":true,"landing_page_url":"https://inria.hal.science/hal-02156464","pdf_url":null,"source":{"id":"https://openalex.org/S4306402512","display_name":"HAL (Le Centre pour la Communication Scientifique Directe)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1294671590","host_organization_name":"Centre National de la Recherche Scientifique","host_organization_lineage":["https://openalex.org/I1294671590"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"11th IFIP Working Conference on The Practice of Enterprise Modeling (PoEM), Oct 2018, Vienna, Austria. pp.303-318, ⟨10.1007/978-3-030-02302-7_19⟩","raw_type":"Conference papers"},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.699999988079071}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":12,"referenced_works":["https://openalex.org/W103774338","https://openalex.org/W1556456723","https://openalex.org/W1564385135","https://openalex.org/W1981905065","https://openalex.org/W2160066247","https://openalex.org/W2263363495","https://openalex.org/W2278897424","https://openalex.org/W2575046395","https://openalex.org/W2621328963","https://openalex.org/W2744003630","https://openalex.org/W2781763747","https://openalex.org/W2912975125"],"related_works":["https://openalex.org/W2374598888","https://openalex.org/W2358899913","https://openalex.org/W2384858042","https://openalex.org/W2113015506","https://openalex.org/W2350360727","https://openalex.org/W171399833","https://openalex.org/W2352853893","https://openalex.org/W2134955887","https://openalex.org/W3179864257","https://openalex.org/W2353736160"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}