{"id":"https://openalex.org/W2238619036","doi":"https://doi.org/10.1007/978-1-4614-4951-5_12","title":"Product or Service? An Interpretive Case Study of Web Development","display_name":"Product or Service? An Interpretive Case Study of Web Development","publication_year":2013,"publication_date":"2013-01-01","ids":{"openalex":"https://openalex.org/W2238619036","doi":"https://doi.org/10.1007/978-1-4614-4951-5_12","mag":"2238619036"},"language":"en","primary_location":{"id":"doi:10.1007/978-1-4614-4951-5_12","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-1-4614-4951-5_12","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems Development","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5057193841","display_name":"Michelle Tellam Lawrence","orcid":null},"institutions":[{"id":"https://openalex.org/I4210088380","display_name":"Cornwall College","ror":"https://ror.org/006pak935","country_code":"GB","type":"education","lineage":["https://openalex.org/I4210088380"]},{"id":"https://openalex.org/I4210145077","display_name":"Camborne Redruth Community Hospital","ror":"https://ror.org/03rhw7p81","country_code":"GB","type":"healthcare","lineage":["https://openalex.org/I4210145077","https://openalex.org/I4210150968"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Michelle Tellam Lawrence","raw_affiliation_strings":["Cornwall College Camborne, Trevenson Road, Pool, Redruth, Cornwall, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Cornwall College Camborne, Trevenson Road, Pool, Redruth, Cornwall, UK","institution_ids":["https://openalex.org/I4210145077","https://openalex.org/I4210088380"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5112059033","display_name":"Briony J. Oates","orcid":null},"institutions":[{"id":"https://openalex.org/I874055015","display_name":"Teesside University","ror":"https://ror.org/03z28gk75","country_code":"GB","type":"education","lineage":["https://openalex.org/I874055015"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Briony J. Oates","raw_affiliation_strings":["School of Computing, Teesside University, Middlesbrough, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing, Teesside University, Middlesbrough, UK","institution_ids":["https://openalex.org/I874055015"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.234375,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"143","last_page":"154"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.996399998664856,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9898999929428101,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.6154689192771912},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.568888783454895},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5478035807609558},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5153028964996338},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5127618908882141},{"id":"https://openalex.org/keywords/new-product-development","display_name":"New product development","score":0.4922877848148346},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.42631810903549194},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.419778048992157},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4055292010307312},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.35554957389831543},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3468804359436035},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.340843141078949},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2923543453216553},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.28120413422584534},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.2517163157463074},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.07366394996643066}],"concepts":[{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.6154689192771912},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.568888783454895},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5478035807609558},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5153028964996338},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5127618908882141},{"id":"https://openalex.org/C19351080","wikidata":"https://www.wikidata.org/wiki/Q1395034","display_name":"New product development","level":2,"score":0.4922877848148346},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.42631810903549194},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.419778048992157},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4055292010307312},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.35554957389831543},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3468804359436035},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.340843141078949},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2923543453216553},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.28120413422584534},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.2517163157463074},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.07366394996643066},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-1-4614-4951-5_12","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-1-4614-4951-5_12","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Systems Development","raw_type":"book-chapter"},{"id":"pmh:oai:tees.openrepository.com:10149/141489","is_oa":false,"landing_page_url":"http://hdl.handle.net/10149/141489","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Meetings and Proceedings"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W166322005","https://openalex.org/W207214429","https://openalex.org/W353999546","https://openalex.org/W1492856410","https://openalex.org/W1493688518","https://openalex.org/W1589382802","https://openalex.org/W1607327839","https://openalex.org/W1608202241","https://openalex.org/W1772196659","https://openalex.org/W1964450454","https://openalex.org/W1966389405","https://openalex.org/W2017041372","https://openalex.org/W2063845067","https://openalex.org/W2093608667","https://openalex.org/W2169433397","https://openalex.org/W2182730384","https://openalex.org/W2292614426","https://openalex.org/W2312190944","https://openalex.org/W2495197616","https://openalex.org/W4230787006"],"related_works":["https://openalex.org/W2149537132","https://openalex.org/W1670566515","https://openalex.org/W641279757","https://openalex.org/W370975646","https://openalex.org/W4232197648","https://openalex.org/W2136125692","https://openalex.org/W80701924","https://openalex.org/W2003455443","https://openalex.org/W2897855357","https://openalex.org/W2051985452"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
