{"id":"https://openalex.org/W1580660246","doi":"https://doi.org/10.1007/978-1-4471-3605-7_12","title":"The Design of New Technology for Writing On-line Help","display_name":"The Design of New Technology for Writing On-line Help","publication_year":1998,"publication_date":"1998-01-01","ids":{"openalex":"https://openalex.org/W1580660246","doi":"https://doi.org/10.1007/978-1-4471-3605-7_12","mag":"1580660246"},"language":"en","primary_location":{"id":"doi:10.1007/978-1-4471-3605-7_12","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-1-4471-3605-7_12","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"People and Computers XIII","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5077002072","display_name":"C\u00e9cile Paris","orcid":"https://orcid.org/0000-0003-3816-0176"},"institutions":[{"id":"https://openalex.org/I1292875679","display_name":"Commonwealth Scientific and Industrial Research Organisation","ror":"https://ror.org/03qn8fb07","country_code":"AU","type":"funder","lineage":["https://openalex.org/I1292875679","https://openalex.org/I2801453606","https://openalex.org/I4387156119"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"C\u00e9cile Paris","raw_affiliation_strings":["CSIRO/MIS, Locked Bag 17, North Ryde, NSW, 1670, Australia"],"affiliations":[{"raw_affiliation_string":"CSIRO/MIS, Locked Bag 17, North Ryde, NSW, 1670, Australia","institution_ids":["https://openalex.org/I1292875679"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109851350","display_name":"Nadine Ozkan","orcid":null},"institutions":[{"id":"https://openalex.org/I1292875679","display_name":"Commonwealth Scientific and Industrial Research Organisation","ror":"https://ror.org/03qn8fb07","country_code":"AU","type":"funder","lineage":["https://openalex.org/I1292875679","https://openalex.org/I2801453606","https://openalex.org/I4387156119"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Nadine Ozkan","raw_affiliation_strings":["CSIRO/MIS, Locked Bag 17, North Ryde, NSW, 1670, Australia"],"affiliations":[{"raw_affiliation_string":"CSIRO/MIS, Locked Bag 17, North Ryde, NSW, 1670, Australia","institution_ids":["https://openalex.org/I1292875679"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5059287710","display_name":"Flor Bonifacio","orcid":null},"institutions":[{"id":"https://openalex.org/I4210142080","display_name":"Services Australia","ror":"https://ror.org/03gwaxw53","country_code":"AU","type":"government","lineage":["https://openalex.org/I2801453606","https://openalex.org/I4210142080","https://openalex.org/I4210163987"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Flor Bonifacio","raw_affiliation_strings":["IBM Global Services Australia, 55 Coonara Avenue, West Pennant Hills, NSW, 2125, Australia"],"affiliations":[{"raw_affiliation_string":"IBM Global Services Australia, 55 Coonara Avenue, West Pennant Hills, NSW, 2125, Australia","institution_ids":["https://openalex.org/I4210142080"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5077002072"],"corresponding_institution_ids":["https://openalex.org/I1292875679"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.18126888,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"189","last_page":"206"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11450","display_name":"Model-Driven Software Engineering Techniques","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1712","display_name":"Software"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11450","display_name":"Model-Driven Software Engineering Techniques","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1712","display_name":"Software"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.996399998664856,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9872000217437744,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.5879915952682495},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5275444984436035},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.46473053097724915},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.4581218957901001},{"id":"https://openalex.org/keywords/technical-communication","display_name":"Technical communication","score":0.42210423946380615},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.40876391530036926},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.3783334791660309},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.3650423288345337},{"id":"https://openalex.org/keywords/electrical-engineering","display_name":"Electrical engineering","score":0.08304557204246521}],"concepts":[{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.5879915952682495},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5275444984436035},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.46473053097724915},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.4581218957901001},{"id":"https://openalex.org/C64364511","wikidata":"https://www.wikidata.org/wiki/Q1132530","display_name":"Technical communication","level":2,"score":0.42210423946380615},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.40876391530036926},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.3783334791660309},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.3650423288345337},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.08304557204246521},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-1-4471-3605-7_12","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-1-4471-3605-7_12","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"People and Computers XIII","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Quality Education","score":0.8500000238418579,"id":"https://metadata.un.org/sdg/4"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":9,"referenced_works":["https://openalex.org/W156747965","https://openalex.org/W162241150","https://openalex.org/W183570682","https://openalex.org/W1493315108","https://openalex.org/W1542528205","https://openalex.org/W2042340472","https://openalex.org/W2484127085","https://openalex.org/W3134557807","https://openalex.org/W4233349462"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2038835194","https://openalex.org/W3086730382","https://openalex.org/W1496055929","https://openalex.org/W2029227694","https://openalex.org/W1978099531","https://openalex.org/W2017127666","https://openalex.org/W1971581666","https://openalex.org/W2150658900","https://openalex.org/W2109108685"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}