{"id":"https://openalex.org/W1891951731","doi":"https://doi.org/10.1007/978-1-4419-8270-4_2","title":"Embedding the New Discipline of Service Science","display_name":"Embedding the New Discipline of Service Science","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W1891951731","doi":"https://doi.org/10.1007/978-1-4419-8270-4_2","mag":"1891951731"},"language":"en","primary_location":{"id":"doi:10.1007/978-1-4419-8270-4_2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-1-4419-8270-4_2","pdf_url":null,"source":{"id":"https://openalex.org/S4210173054","display_name":"Service science: research and innovations in the service economy","issn_l":"1865-4924","issn":["1865-4924","1865-4932"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Science: Research and Innovations in the Service Economy","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5101596469","display_name":"Irene C. L. Ng","orcid":"https://orcid.org/0000-0002-5468-0289"},"institutions":[{"id":"https://openalex.org/I23923803","display_name":"University of Exeter","ror":"https://ror.org/03yghzc09","country_code":"GB","type":"education","lineage":["https://openalex.org/I23923803"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Irene Ng","raw_affiliation_strings":["(The University of Exeter)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"(The University of Exeter)","institution_ids":["https://openalex.org/I23923803"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5012084385","display_name":"Roger Maull","orcid":"https://orcid.org/0000-0001-8094-018X"},"institutions":[{"id":"https://openalex.org/I23923803","display_name":"University of Exeter","ror":"https://ror.org/03yghzc09","country_code":"GB","type":"education","lineage":["https://openalex.org/I23923803"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Roger Maull","raw_affiliation_strings":["(The University of Exeter)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"(The University of Exeter)","institution_ids":["https://openalex.org/I23923803"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5085136688","display_name":"Laura Smith","orcid":"https://orcid.org/0000-0001-5151-8641"},"institutions":[{"id":"https://openalex.org/I23923803","display_name":"University of Exeter","ror":"https://ror.org/03yghzc09","country_code":"GB","type":"education","lineage":["https://openalex.org/I23923803"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Laura Smith","raw_affiliation_strings":["University of Exeter, Exeter, Devon, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Exeter, Exeter, Devon, UK","institution_ids":["https://openalex.org/I23923803"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":56.0058,"has_fulltext":false,"cited_by_count":75,"citation_normalized_percentile":{"value":0.99906933,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"13","last_page":"35"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.9742000102996826,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14074","display_name":"Persona Design and Applications","score":0.9099000096321106,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/discipline","display_name":"Discipline","score":0.6968104243278503},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6341867446899414},{"id":"https://openalex.org/keywords/engineering-ethics","display_name":"Engineering ethics","score":0.5944333076477051},{"id":"https://openalex.org/keywords/argument","display_name":"Argument (complex analysis)","score":0.5143793225288391},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.48628437519073486},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.4852466583251953},{"id":"https://openalex.org/keywords/epistemology","display_name":"Epistemology","score":0.44891107082366943},{"id":"https://openalex.org/keywords/foundation","display_name":"Foundation (evidence)","score":0.4424355924129486},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.4299905300140381},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.4115757346153259},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.33812642097473145},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.2842774987220764},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.26409804821014404},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.26137641072273254},{"id":"https://openalex.org/keywords/social-science","display_name":"Social science","score":0.25600776076316833},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.18048256635665894},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.1516055166721344},{"id":"https://openalex.org/keywords/philosophy","display_name":"Philosophy","score":0.0779004693031311}],"concepts":[{"id":"https://openalex.org/C8795937","wikidata":"https://www.wikidata.org/wiki/Q11862829","display_name":"Discipline","level":2,"score":0.6968104243278503},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6341867446899414},{"id":"https://openalex.org/C55587333","wikidata":"https://www.wikidata.org/wiki/Q1133029","display_name":"Engineering ethics","level":1,"score":0.5944333076477051},{"id":"https://openalex.org/C98184364","wikidata":"https://www.wikidata.org/wiki/Q1780131","display_name":"Argument (complex analysis)","level":2,"score":0.5143793225288391},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.48628437519073486},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.4852466583251953},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.44891107082366943},{"id":"https://openalex.org/C2780966255","wikidata":"https://www.wikidata.org/wiki/Q5474306","display_name":"Foundation (evidence)","level":2,"score":0.4424355924129486},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.4299905300140381},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4115757346153259},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.33812642097473145},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2842774987220764},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.26409804821014404},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.26137641072273254},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.25600776076316833},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.18048256635665894},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1516055166721344},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0779004693031311},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1007/978-1-4419-8270-4_2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-1-4419-8270-4_2","pdf_url":null,"source":{"id":"https://openalex.org/S4210173054","display_name":"Service science: research and innovations in the service economy","issn_l":"1865-4924","issn":["1865-4924","1865-4932"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Service Science: Research and Innovations in the Service Economy","raw_type":"book-chapter"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.498.1892","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.498.1892","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://business-school.exeter.ac.uk/documents/discussion_papers/management/2009/0901.pdf","raw_type":"text"},{"id":"pmh:oai:alma.44SUR_INST:11139200700002346","is_oa":false,"landing_page_url":"http://doi.org/10.1007/978-1-4419-8270-4","pdf_url":null,"source":{"id":"https://openalex.org/S4210197018","display_name":"View","issn_l":"2688-268X","issn":["2688-268X","2688-3988"],"is_oa":false,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"text"},{"id":"pmh:oai:epubs.surrey.ac.uk:820055","is_oa":false,"landing_page_url":"http://epubs.surrey.ac.uk/820055/","pdf_url":null,"source":{"id":"https://openalex.org/S4306400680","display_name":"Surrey Research Insight Open Access (The University of Surrey)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I28290843","host_organization_name":"University of Surrey","host_organization_lineage":["https://openalex.org/I28290843"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Book Section"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":87,"referenced_works":["https://openalex.org/W10305594","https://openalex.org/W283323673","https://openalex.org/W637438548","https://openalex.org/W1168622295","https://openalex.org/W1492835342","https://openalex.org/W1492856410","https://openalex.org/W1493869875","https://openalex.org/W1495313845","https://openalex.org/W1508982124","https://openalex.org/W1515814298","https://openalex.org/W1517701247","https://openalex.org/W1535097211","https://openalex.org/W1544121820","https://openalex.org/W1564370218","https://openalex.org/W1571446492","https://openalex.org/W1603086384","https://openalex.org/W1607355603","https://openalex.org/W1620479424","https://openalex.org/W1642140027","https://openalex.org/W1774932491","https://openalex.org/W1866463858","https://openalex.org/W1964555080","https://openalex.org/W1965868677","https://openalex.org/W1967564341","https://openalex.org/W1974744375","https://openalex.org/W1981742050","https://openalex.org/W1986342936","https://openalex.org/W1997302245","https://openalex.org/W1998742137","https://openalex.org/W2011047655","https://openalex.org/W2013524327","https://openalex.org/W2015449488","https://openalex.org/W2019229786","https://openalex.org/W2025177555","https://openalex.org/W2027532824","https://openalex.org/W2036509677","https://openalex.org/W2047516785","https://openalex.org/W2048002078","https://openalex.org/W2059702009","https://openalex.org/W2074413154","https://openalex.org/W2081714882","https://openalex.org/W2085276018","https://openalex.org/W2096741258","https://openalex.org/W2097565277","https://openalex.org/W2097582251","https://openalex.org/W2098916257","https://openalex.org/W2121054805","https://openalex.org/W2122356930","https://openalex.org/W2126840412","https://openalex.org/W2127481569","https://openalex.org/W2128126480","https://openalex.org/W2135526934","https://openalex.org/W2135930382","https://openalex.org/W2137125422","https://openalex.org/W2138083404","https://openalex.org/W2162949055","https://openalex.org/W2163201475","https://openalex.org/W2277067895","https://openalex.org/W2425624323","https://openalex.org/W2481971000","https://openalex.org/W2553774572","https://openalex.org/W2745346656","https://openalex.org/W2798568231","https://openalex.org/W3023448671","https://openalex.org/W4205188686","https://openalex.org/W4206393857","https://openalex.org/W4211042726","https://openalex.org/W4237561018","https://openalex.org/W4237655977","https://openalex.org/W4241333132","https://openalex.org/W4251437670","https://openalex.org/W4285719527","https://openalex.org/W4298058862","https://openalex.org/W4300471567","https://openalex.org/W4323253219","https://openalex.org/W6606650942","https://openalex.org/W6629473431","https://openalex.org/W6631584819","https://openalex.org/W6636303619","https://openalex.org/W6636472741","https://openalex.org/W6680855464","https://openalex.org/W6721645360","https://openalex.org/W6742667976","https://openalex.org/W6750546064","https://openalex.org/W6822970248","https://openalex.org/W7042343549","https://openalex.org/W7056768427"],"related_works":["https://openalex.org/W2381393187","https://openalex.org/W2332779545","https://openalex.org/W3008380943","https://openalex.org/W2358060160","https://openalex.org/W2035483685","https://openalex.org/W2115206405","https://openalex.org/W2149537132","https://openalex.org/W2018871932","https://openalex.org/W1969764885","https://openalex.org/W596947562"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":10},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":6},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":10},{"year":2013,"cited_by_count":6},{"year":2012,"cited_by_count":12}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
