{"id":"https://openalex.org/W2249038565","doi":"https://doi.org/10.1007/978-0-387-77249-3_40","title":"Review of After-Sales Service Concepts","display_name":"Review of After-Sales Service Concepts","publication_year":2008,"publication_date":"2008-01-25","ids":{"openalex":"https://openalex.org/W2249038565","doi":"https://doi.org/10.1007/978-0-387-77249-3_40","mag":"2249038565"},"language":"en","primary_location":{"id":"doi:10.1007/978-0-387-77249-3_40","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-0-387-77249-3_40","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP \u2013 The International Federation for Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5020703230","display_name":"Asbj\u00f8rn Rolstadaas","orcid":null},"institutions":[{"id":"https://openalex.org/I204778367","display_name":"Norwegian University of Science and Technology","ror":"https://ror.org/05xg72x27","country_code":"NO","type":"education","lineage":["https://openalex.org/I204778367"]}],"countries":["NO"],"is_corresponding":true,"raw_author_name":"Asbj\u00f8rn Rolstadaas","raw_affiliation_strings":["Department of Production and Quality Engineering, University of Science and Technology, Norway"],"affiliations":[{"raw_affiliation_string":"Department of Production and Quality Engineering, University of Science and Technology, Norway","institution_ids":["https://openalex.org/I204778367"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5007004428","display_name":"Hans\u2010Henrik Hvolby","orcid":"https://orcid.org/0000-0002-5574-5216"},"institutions":[{"id":"https://openalex.org/I891191580","display_name":"Aalborg University","ror":"https://ror.org/04m5j1k67","country_code":"DK","type":"education","lineage":["https://openalex.org/I891191580"]}],"countries":["DK"],"is_corresponding":false,"raw_author_name":"Hans-Henrik Hvolby","raw_affiliation_strings":["Department of Production, Aalborg University, Denmark"],"affiliations":[{"raw_affiliation_string":"Department of Production, Aalborg University, Denmark","institution_ids":["https://openalex.org/I891191580"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5040196648","display_name":"Peter Falster","orcid":null},"institutions":[{"id":"https://openalex.org/I96673099","display_name":"Technical University of Denmark","ror":"https://ror.org/04qtj9h94","country_code":"DK","type":"education","lineage":["https://openalex.org/I96673099"]}],"countries":["DK"],"is_corresponding":false,"raw_author_name":"Peter Falster","raw_affiliation_strings":[") Department of Informatics and Mathematical Modelling, Technical University of Denmark"],"affiliations":[{"raw_affiliation_string":") Department of Informatics and Mathematical Modelling, Technical University of Denmark","institution_ids":["https://openalex.org/I96673099"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5020703230"],"corresponding_institution_ids":["https://openalex.org/I204778367"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.1736,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"383","last_page":"391"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.9988999962806702,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9890999794006348,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10551","display_name":"Scheduling and Optimization Algorithms","score":0.9812999963760376,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/portfolio","display_name":"Portfolio","score":0.6904360055923462},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.610033392906189},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5788543820381165},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.541089653968811},{"id":"https://openalex.org/keywords/consumption","display_name":"Consumption (sociology)","score":0.5393933653831482},{"id":"https://openalex.org/keywords/production","display_name":"Production (economics)","score":0.4949435591697693},{"id":"https://openalex.org/keywords/event","display_name":"Event (particle physics)","score":0.47597187757492065},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.45742854475975037},{"id":"https://openalex.org/keywords/control","display_name":"Control (management)","score":0.4252718687057495},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.35342299938201904},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3139772117137909},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.21121421456336975},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.10222658514976501},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.0985792875289917},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.06569349765777588}],"concepts":[{"id":"https://openalex.org/C2780821815","wikidata":"https://www.wikidata.org/wiki/Q5340806","display_name":"Portfolio","level":2,"score":0.6904360055923462},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.610033392906189},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5788543820381165},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.541089653968811},{"id":"https://openalex.org/C30772137","wikidata":"https://www.wikidata.org/wiki/Q5164762","display_name":"Consumption (sociology)","level":2,"score":0.5393933653831482},{"id":"https://openalex.org/C2778348673","wikidata":"https://www.wikidata.org/wiki/Q739302","display_name":"Production (economics)","level":2,"score":0.4949435591697693},{"id":"https://openalex.org/C2779662365","wikidata":"https://www.wikidata.org/wiki/Q5416694","display_name":"Event (particle physics)","level":2,"score":0.47597187757492065},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.45742854475975037},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.4252718687057495},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.35342299938201904},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3139772117137909},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.21121421456336975},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.10222658514976501},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0985792875289917},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.06569349765777588},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-0-387-77249-3_40","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-0-387-77249-3_40","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP \u2013 The International Federation for Information Processing","raw_type":"book-chapter"},{"id":"pmh:oai:pure.atira.dk:publications/53d3f180-78dc-11dd-8b88-000ea68e967b","is_oa":false,"landing_page_url":"https://vbn.aau.dk/da/publications/53d3f180-78dc-11dd-8b88-000ea68e967b","pdf_url":null,"source":{"id":"https://openalex.org/S4306401731","display_name":"VBN Forskningsportal (Aalborg Universitet)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I891191580","host_organization_name":"Aalborg University","host_organization_lineage":["https://openalex.org/I891191580"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Rolstadaas, A, Hvolby, H H & Falster, P 2008, 'Review of After-sales Service Concepts', IFIP International Federation for Information Processing, pp. 383-391.","raw_type":"info:eu-repo/semantics/publishedVersion"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.5600000023841858,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":6,"referenced_works":["https://openalex.org/W17667647","https://openalex.org/W1547117688","https://openalex.org/W1554094768","https://openalex.org/W2231901771","https://openalex.org/W2993245062","https://openalex.org/W6602445501"],"related_works":["https://openalex.org/W3201861680","https://openalex.org/W2044090075","https://openalex.org/W2996452312","https://openalex.org/W1997864015","https://openalex.org/W2768197547","https://openalex.org/W2363394879","https://openalex.org/W2349491863","https://openalex.org/W2352593301","https://openalex.org/W2362442652","https://openalex.org/W4286620652"],"abstract_inverted_index":null,"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}