{"id":"https://openalex.org/W1567276709","doi":"https://doi.org/10.1007/978-0-387-74157-4_14","title":"Coordinating the Service Process of Two Business Units towards a Joint Customer","display_name":"Coordinating the Service Process of Two Business Units towards a Joint Customer","publication_year":2007,"publication_date":"2007-12-23","ids":{"openalex":"https://openalex.org/W1567276709","doi":"https://doi.org/10.1007/978-0-387-74157-4_14","mag":"1567276709"},"language":"en","primary_location":{"id":"doi:10.1007/978-0-387-74157-4_14","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-0-387-74157-4_14","pdf_url":"https://link.springer.com/content/pdf/10.1007%2F978-0-387-74157-4_14.pdf","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP \u2014 The International Federation for Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://link.springer.com/content/pdf/10.1007%2F978-0-387-74157-4_14.pdf","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5024561038","display_name":"Rita Lavikka","orcid":"https://orcid.org/0000-0003-1200-4773"},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Rita Lavikka","raw_affiliation_strings":["SimLab, Department of Computer Science and Engineering, Helsinki University of Technology (TKK), TKK, Finland","Helsinki University of Technology (TKK)#TAB#"],"affiliations":[{"raw_affiliation_string":"SimLab, Department of Computer Science and Engineering, Helsinki University of Technology (TKK), TKK, Finland","institution_ids":[]},{"raw_affiliation_string":"Helsinki University of Technology (TKK)#TAB#","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082861248","display_name":"Riitta Smeds","orcid":"https://orcid.org/0000-0001-6480-5711"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Riitta Smeds","raw_affiliation_strings":["SimLab, Department of Computer Science and Engineering, Helsinki University of Technology (TKK), TKK, Finland","Helsinki University of Technology (TKK)#TAB#"],"affiliations":[{"raw_affiliation_string":"SimLab, Department of Computer Science and Engineering, Helsinki University of Technology (TKK), TKK, Finland","institution_ids":[]},{"raw_affiliation_string":"Helsinki University of Technology (TKK)#TAB#","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5017940186","display_name":"Miia Jaatinen","orcid":"https://orcid.org/0000-0001-9296-7320"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Miia Jaatinen","raw_affiliation_strings":["SimLab, Department of Computer Science and Engineering, Helsinki University of Technology (TKK), TKK, Finland","Helsinki University of Technology (TKK)#TAB#"],"affiliations":[{"raw_affiliation_string":"SimLab, Department of Computer Science and Engineering, Helsinki University of Technology (TKK), TKK, Finland","institution_ids":[]},{"raw_affiliation_string":"Helsinki University of Technology (TKK)#TAB#","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5083172018","display_name":"Emmi Valkeap\u00e4\u00e4","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Emmi Valkeap\u00e4\u00e4","raw_affiliation_strings":["Helsinki University of Technology (TKK)#TAB#"],"affiliations":[{"raw_affiliation_string":"Helsinki University of Technology (TKK)#TAB#","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5024561038"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.5667,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.75727773,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"111","last_page":"119"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.996999979019165,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.996999979019165,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13972","display_name":"Business Law and Ethics","score":0.9932000041007996,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14373","display_name":"Securities Regulation and Market Practices","score":0.978600025177002,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.7348708510398865},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.6609789133071899},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6045749187469482},{"id":"https://openalex.org/keywords/joint","display_name":"Joint (building)","score":0.5728170275688171},{"id":"https://openalex.org/keywords/unit","display_name":"Unit (ring theory)","score":0.49345484375953674},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.4576297402381897},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.44741904735565186},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.41555580496788025},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3807762861251831},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.22285452485084534},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.2227817177772522},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.16143444180488586}],"concepts":[{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.7348708510398865},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.6609789133071899},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6045749187469482},{"id":"https://openalex.org/C18555067","wikidata":"https://www.wikidata.org/wiki/Q8375051","display_name":"Joint (building)","level":2,"score":0.5728170275688171},{"id":"https://openalex.org/C122637931","wikidata":"https://www.wikidata.org/wiki/Q118084","display_name":"Unit (ring theory)","level":2,"score":0.49345484375953674},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.4576297402381897},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.44741904735565186},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.41555580496788025},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3807762861251831},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.22285452485084534},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.2227817177772522},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.16143444180488586},{"id":"https://openalex.org/C145420912","wikidata":"https://www.wikidata.org/wiki/Q853077","display_name":"Mathematics education","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C170154142","wikidata":"https://www.wikidata.org/wiki/Q150737","display_name":"Architectural engineering","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/978-0-387-74157-4_14","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-0-387-74157-4_14","pdf_url":"https://link.springer.com/content/pdf/10.1007%2F978-0-387-74157-4_14.pdf","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP \u2014 The International Federation for Information Processing","raw_type":"book-chapter"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.114.1975","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.114.1975","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.simlab.tkk.fi/teaching/5100/apms_conference_lavikka_et_al_2007_on_coordination.pdf","raw_type":"text"}],"best_oa_location":{"id":"doi:10.1007/978-0-387-74157-4_14","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-0-387-74157-4_14","pdf_url":"https://link.springer.com/content/pdf/10.1007%2F978-0-387-74157-4_14.pdf","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP \u2014 The International Federation for Information Processing","raw_type":"book-chapter"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/17","score":0.5600000023841858,"display_name":"Partnerships for the goals"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320321855","display_name":"Tekes","ror":"https://ror.org/02ag8cq23"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1567276709.pdf","grobid_xml":"https://content.openalex.org/works/W1567276709.grobid-xml"},"referenced_works_count":21,"referenced_works":["https://openalex.org/W15047419","https://openalex.org/W85844224","https://openalex.org/W636752410","https://openalex.org/W1527311855","https://openalex.org/W1965516070","https://openalex.org/W2002636985","https://openalex.org/W2006479099","https://openalex.org/W2036500593","https://openalex.org/W2039465616","https://openalex.org/W2081798281","https://openalex.org/W2102586032","https://openalex.org/W2122460096","https://openalex.org/W2128677857","https://openalex.org/W2316931034","https://openalex.org/W2566105315","https://openalex.org/W2582377764","https://openalex.org/W2771338385","https://openalex.org/W3123397884","https://openalex.org/W4242016886","https://openalex.org/W4285187398","https://openalex.org/W4292923679"],"related_works":["https://openalex.org/W2372029047","https://openalex.org/W2392879718","https://openalex.org/W2126468365","https://openalex.org/W1968302844","https://openalex.org/W1993322810","https://openalex.org/W2988265340","https://openalex.org/W11984974","https://openalex.org/W2766324704","https://openalex.org/W2744244477","https://openalex.org/W2480955674"],"abstract_inverted_index":{"The":[0,18,42,68],"paper":[1],"presents":[2,44],"a":[3,15,26,73],"new":[4],"theoretical":[5],"framework":[6,43,69],"for":[7,65],"coordinating":[8],"an":[9],"inter-unit":[10,66],"collaborative":[11],"service":[12,20,57],"process":[13,21],"towards":[14],"joint":[16],"customer.":[17],"common":[19,56],"is":[22,70],"itself":[23],"presented":[24],"as":[25],"central":[27],"coordination":[28,63],"mechanism.":[29],"It":[30],"defines":[31],"how":[32],"tasks":[33],"and":[34,59],"responsibilities":[35],"are":[36],"shared":[37],"between":[38,49],"the":[39,45,50,52,55,60],"collaborating":[40],"units.":[41],"factors":[46],"supporting":[47],"cooperation":[48],"units,":[51],"prerequisites":[53],"of":[54,62,81],"process,":[58],"ways":[61],"suitable":[64],"cooperation.":[67],"developed":[71],"through":[72],"single-company":[74],"longitudinal,":[75],"qualitative":[76],"case":[77],"study":[78],"that":[79],"consists":[80],"three":[82],"action":[83],"research":[84],"projects.":[85]},"counts_by_year":[],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}