{"id":"https://openalex.org/W1525029891","doi":"https://doi.org/10.1007/978-0-387-73798-0_41","title":"Virtual Customer Communities: An Innovative Case from the Media Industry","display_name":"Virtual Customer Communities: An Innovative Case from the Media Industry","publication_year":2007,"publication_date":"2007-01-01","ids":{"openalex":"https://openalex.org/W1525029891","doi":"https://doi.org/10.1007/978-0-387-73798-0_41","mag":"1525029891"},"language":"en","primary_location":{"id":"doi:10.1007/978-0-387-73798-0_41","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-0-387-73798-0_41","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Establishing the Foundation of Collaborative Networks","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5060395181","display_name":"Miia Kosonen","orcid":null},"institutions":[{"id":"https://openalex.org/I63548447","display_name":"Lappeenranta-Lahti University of Technology","ror":"https://ror.org/0208vgz68","country_code":"FI","type":"education","lineage":["https://openalex.org/I63548447"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Miia Kosonen","raw_affiliation_strings":["School of Business, Lappeenranta University of Technology, Finland","[School of Business, Lappeenranta University of Technology, Finland]"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Business, Lappeenranta University of Technology, Finland","institution_ids":["https://openalex.org/I63548447"]},{"raw_affiliation_string":"[School of Business, Lappeenranta University of Technology, Finland]","institution_ids":["https://openalex.org/I63548447"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5109965952","display_name":"Hanna\u2010Kaisa Ellonen","orcid":null},"institutions":[{"id":"https://openalex.org/I63548447","display_name":"Lappeenranta-Lahti University of Technology","ror":"https://ror.org/0208vgz68","country_code":"FI","type":"education","lineage":["https://openalex.org/I63548447"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Hanna-Kaisa Ellonen","raw_affiliation_strings":["School of Business, Lappeenranta University of Technology, Finland","[School of Business, Lappeenranta University of Technology, Finland]"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Business, Lappeenranta University of Technology, Finland","institution_ids":["https://openalex.org/I63548447"]},{"raw_affiliation_string":"[School of Business, Lappeenranta University of Technology, Finland]","institution_ids":["https://openalex.org/I63548447"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I63548447"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.0726601,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"391","last_page":"398"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9909999966621399,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9909999966621399,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9909999966621399,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12594","display_name":"Collaboration in agile enterprises","score":0.9908000230789185,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/leverage","display_name":"Leverage (statistics)","score":0.7271847724914551},{"id":"https://openalex.org/keywords/customer-engagement","display_name":"Customer engagement","score":0.6945993304252625},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6223607063293457},{"id":"https://openalex.org/keywords/customer-base","display_name":"Customer base","score":0.5984522104263306},{"id":"https://openalex.org/keywords/new-product-development","display_name":"New product development","score":0.5533037781715393},{"id":"https://openalex.org/keywords/customer-to-customer","display_name":"Customer to customer","score":0.5063387155532837},{"id":"https://openalex.org/keywords/virtual-community","display_name":"Virtual community","score":0.5035261511802673},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4658169746398926},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.43386247754096985},{"id":"https://openalex.org/keywords/customer-advocacy","display_name":"Customer advocacy","score":0.418630987405777},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.4005952477455139},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3701189160346985},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.24828064441680908},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.22373726963996887},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.14137619733810425},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.12042731046676636},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.06544086337089539}],"concepts":[{"id":"https://openalex.org/C153083717","wikidata":"https://www.wikidata.org/wiki/Q6535263","display_name":"Leverage (statistics)","level":2,"score":0.7271847724914551},{"id":"https://openalex.org/C2776915394","wikidata":"https://www.wikidata.org/wiki/Q5196451","display_name":"Customer engagement","level":3,"score":0.6945993304252625},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6223607063293457},{"id":"https://openalex.org/C2777276756","wikidata":"https://www.wikidata.org/wiki/Q5196446","display_name":"Customer base","level":2,"score":0.5984522104263306},{"id":"https://openalex.org/C19351080","wikidata":"https://www.wikidata.org/wiki/Q1395034","display_name":"New product development","level":2,"score":0.5533037781715393},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.5063387155532837},{"id":"https://openalex.org/C2777756574","wikidata":"https://www.wikidata.org/wiki/Q210980","display_name":"Virtual community","level":3,"score":0.5035261511802673},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4658169746398926},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.43386247754096985},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.418630987405777},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.4005952477455139},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3701189160346985},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.24828064441680908},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.22373726963996887},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.14137619733810425},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.12042731046676636},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.06544086337089539},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-0-387-73798-0_41","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-0-387-73798-0_41","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Establishing the Foundation of Collaborative Networks","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":0.5799999833106995}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":41,"referenced_works":["https://openalex.org/W370802943","https://openalex.org/W1506150625","https://openalex.org/W1527311855","https://openalex.org/W1552480497","https://openalex.org/W1579592760","https://openalex.org/W1601238107","https://openalex.org/W1648883014","https://openalex.org/W1727416156","https://openalex.org/W1969338947","https://openalex.org/W1970273132","https://openalex.org/W1975694814","https://openalex.org/W1993709929","https://openalex.org/W2019585945","https://openalex.org/W2020193641","https://openalex.org/W2023483438","https://openalex.org/W2029067205","https://openalex.org/W2036984743","https://openalex.org/W2043943468","https://openalex.org/W2047031485","https://openalex.org/W2065971522","https://openalex.org/W2075338797","https://openalex.org/W2105177331","https://openalex.org/W2105538773","https://openalex.org/W2131013852","https://openalex.org/W2133766618","https://openalex.org/W2156990071","https://openalex.org/W2159981385","https://openalex.org/W2266134077","https://openalex.org/W2482819824","https://openalex.org/W2592270044","https://openalex.org/W2613295488","https://openalex.org/W2780334717","https://openalex.org/W2966816487","https://openalex.org/W3184295504","https://openalex.org/W4236612634","https://openalex.org/W4239203632","https://openalex.org/W4250890840","https://openalex.org/W4297081765","https://openalex.org/W4302325984","https://openalex.org/W6655385898","https://openalex.org/W6839892181"],"related_works":["https://openalex.org/W3127746600","https://openalex.org/W4319982353","https://openalex.org/W3201494080","https://openalex.org/W2802925023","https://openalex.org/W4387552444","https://openalex.org/W2893602346","https://openalex.org/W3166750067","https://openalex.org/W2247163590","https://openalex.org/W2919924281","https://openalex.org/W2244494800"],"abstract_inverted_index":null,"counts_by_year":[{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1}],"updated_date":"2026-06-26T08:34:08.712188","created_date":"2025-10-10T00:00:00"}
