{"id":"https://openalex.org/W148720230","doi":"https://doi.org/10.1007/978-0-387-09768-8_26","title":"Information Systems and the Service Economy: A Multidimensional Perspective","display_name":"Information Systems and the Service Economy: A Multidimensional Perspective","publication_year":2008,"publication_date":"2008-08-19","ids":{"openalex":"https://openalex.org/W148720230","doi":"https://doi.org/10.1007/978-0-387-09768-8_26","mag":"148720230"},"language":"en","primary_location":{"id":"doi:10.1007/978-0-387-09768-8_26","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-0-387-09768-8_26","pdf_url":"https://link.springer.com/content/pdf/10.1007%2F978-0-387-09768-8_26.pdf","source":{"id":"https://openalex.org/S4210175514","display_name":"IFIP International Federation for Information Processing/IFIP","issn_l":"1571-5736","issn":["1571-5736","1861-2288"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP \u2014 The International Federation for Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://link.springer.com/content/pdf/10.1007%2F978-0-387-09768-8_26.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5074110060","display_name":"Steven Alter","orcid":"https://orcid.org/0000-0003-1629-638X"},"institutions":[{"id":"https://openalex.org/I76766440","display_name":"University of San Francisco","ror":"https://ror.org/029m7xn54","country_code":"US","type":"education","lineage":["https://openalex.org/I76766440"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Steven Alter","raw_affiliation_strings":["University of San Francisco, USA","Univ. of San Francisco#TAB#"],"affiliations":[{"raw_affiliation_string":"University of San Francisco, USA","institution_ids":["https://openalex.org/I76766440"]},{"raw_affiliation_string":"Univ. of San Francisco#TAB#","institution_ids":["https://openalex.org/I76766440"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062475027","display_name":"Uri Gal","orcid":"https://orcid.org/0000-0002-6356-3869"},"institutions":[{"id":"https://openalex.org/I204337017","display_name":"Aarhus University","ror":"https://ror.org/01aj84f44","country_code":"DK","type":"education","lineage":["https://openalex.org/I204337017"]}],"countries":["DK"],"is_corresponding":false,"raw_author_name":"Uri Gal","raw_affiliation_strings":["University of Aarhus, Denmark","University of Aarhus,"],"affiliations":[{"raw_affiliation_string":"University of Aarhus, Denmark","institution_ids":["https://openalex.org/I204337017"]},{"raw_affiliation_string":"University of Aarhus,","institution_ids":["https://openalex.org/I204337017"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081934368","display_name":"David Lipien","orcid":null},"institutions":[{"id":"https://openalex.org/I1341412227","display_name":"IBM (United States)","ror":"https://ror.org/05hh8d621","country_code":"US","type":"company","lineage":["https://openalex.org/I1341412227"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"David Lipien","raw_affiliation_strings":["IBM Corporation, USA","IBM Corporation#TAB#"],"affiliations":[{"raw_affiliation_string":"IBM Corporation, USA","institution_ids":["https://openalex.org/I1341412227"]},{"raw_affiliation_string":"IBM Corporation#TAB#","institution_ids":["https://openalex.org/I1341412227"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046464686","display_name":"Kalle Lyytinen","orcid":"https://orcid.org/0000-0002-3352-5343"},"institutions":[{"id":"https://openalex.org/I58956616","display_name":"Case Western Reserve University","ror":"https://ror.org/051fd9666","country_code":"US","type":"education","lineage":["https://openalex.org/I58956616"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Kalle Lyytinen","raw_affiliation_strings":["Case Western Reserve University, USA","Case Western Reserve University ,"],"affiliations":[{"raw_affiliation_string":"Case Western Reserve University, USA","institution_ids":["https://openalex.org/I58956616"]},{"raw_affiliation_string":"Case Western Reserve University ,","institution_ids":["https://openalex.org/I58956616"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5042896616","display_name":"Nancy Felipe Russo","orcid":null},"institutions":[{"id":"https://openalex.org/I102502594","display_name":"Northern Illinois University","ror":"https://ror.org/012wxa772","country_code":"US","type":"education","lineage":["https://openalex.org/I102502594"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Nancy Russo","raw_affiliation_strings":["Northern Illinois University, USA","Northern Illinois University,"],"affiliations":[{"raw_affiliation_string":"Northern Illinois University, USA","institution_ids":["https://openalex.org/I102502594"]},{"raw_affiliation_string":"Northern Illinois University,","institution_ids":["https://openalex.org/I102502594"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5074110060"],"corresponding_institution_ids":["https://openalex.org/I76766440"],"apc_list":null,"apc_paid":null,"fwci":1.3899,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.82945249,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"349","last_page":"352"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.982200026512146,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.982200026512146,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.978600025177002,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9703999757766724,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.7303884029388428},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6305623054504395},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.609855055809021},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.597786545753479},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.4771708548069},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.476388156414032},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.4309914708137512},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.36181211471557617},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.31972551345825195},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.20248597860336304},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1641780138015747}],"concepts":[{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.7303884029388428},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6305623054504395},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.609855055809021},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.597786545753479},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.4771708548069},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.476388156414032},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.4309914708137512},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.36181211471557617},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.31972551345825195},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.20248597860336304},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1641780138015747},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-0-387-09768-8_26","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-0-387-09768-8_26","pdf_url":"https://link.springer.com/content/pdf/10.1007%2F978-0-387-09768-8_26.pdf","source":{"id":"https://openalex.org/S4210175514","display_name":"IFIP International Federation for Information Processing/IFIP","issn_l":"1571-5736","issn":["1571-5736","1861-2288"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP \u2014 The International Federation for Information Processing","raw_type":"book-chapter"}],"best_oa_location":{"id":"doi:10.1007/978-0-387-09768-8_26","is_oa":true,"landing_page_url":"https://doi.org/10.1007/978-0-387-09768-8_26","pdf_url":"https://link.springer.com/content/pdf/10.1007%2F978-0-387-09768-8_26.pdf","source":{"id":"https://openalex.org/S4210175514","display_name":"IFIP International Federation for Information Processing/IFIP","issn_l":"1571-5736","issn":["1571-5736","1861-2288"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP \u2014 The International Federation for Information Processing","raw_type":"book-chapter"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.5199999809265137}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W148720230.pdf","grobid_xml":"https://content.openalex.org/works/W148720230.grobid-xml"},"referenced_works_count":3,"referenced_works":["https://openalex.org/W1964555080","https://openalex.org/W1986342936","https://openalex.org/W2002850385"],"related_works":["https://openalex.org/W2149537132","https://openalex.org/W2018871932","https://openalex.org/W641279757","https://openalex.org/W370975646","https://openalex.org/W1670566515","https://openalex.org/W2184817066","https://openalex.org/W1978187271","https://openalex.org/W2086472688","https://openalex.org/W2958142594","https://openalex.org/W4251269002"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
