{"id":"https://openalex.org/W1017128100","doi":"https://doi.org/10.1007/3-540-62858-4_93","title":"A case study in loyalty and satisfaction research","display_name":"A case study in loyalty and satisfaction research","publication_year":1997,"publication_date":"1997-01-01","ids":{"openalex":"https://openalex.org/W1017128100","doi":"https://doi.org/10.1007/3-540-62858-4_93","mag":"1017128100"},"language":"en","primary_location":{"id":"doi:10.1007/3-540-62858-4_93","is_oa":false,"landing_page_url":"https://doi.org/10.1007/3-540-62858-4_93","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5042634804","display_name":"Koen Vanhoof","orcid":"https://orcid.org/0000-0001-7084-4223"},"institutions":[{"id":"https://openalex.org/I4210127597","display_name":"Transnational University Limburg","ror":"https://ror.org/02xyaf767","country_code":"BE","type":"education","lineage":["https://openalex.org/I4210127597"]}],"countries":["BE"],"is_corresponding":true,"raw_author_name":"K. Vanhoof","raw_affiliation_strings":["Departement Bedrijfskunde, Limburgs Universitair Centrum, Universitaire Campus, B-3590, Diepenbeek, Belgium","Departement Bedrijfskunde, Limburgs Universitair Centrum, Diepenbeek, Belgium#TAB#"],"affiliations":[{"raw_affiliation_string":"Departement Bedrijfskunde, Limburgs Universitair Centrum, Universitaire Campus, B-3590, Diepenbeek, Belgium","institution_ids":["https://openalex.org/I4210127597"]},{"raw_affiliation_string":"Departement Bedrijfskunde, Limburgs Universitair Centrum, Diepenbeek, Belgium#TAB#","institution_ids":["https://openalex.org/I4210127597"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5110474912","display_name":"Jos\u00e9e Bloemer","orcid":null},"institutions":[{"id":"https://openalex.org/I4210127597","display_name":"Transnational University Limburg","ror":"https://ror.org/02xyaf767","country_code":"BE","type":"education","lineage":["https://openalex.org/I4210127597"]}],"countries":["BE"],"is_corresponding":false,"raw_author_name":"Josee Bloemer","raw_affiliation_strings":["Departement Bedrijfskunde, Limburgs Universitair Centrum, Universitaire Campus, B-3590, Diepenbeek, Belgium","Departement Bedrijfskunde, Limburgs Universitair Centrum, Diepenbeek, Belgium#TAB#"],"affiliations":[{"raw_affiliation_string":"Departement Bedrijfskunde, Limburgs Universitair Centrum, Universitaire Campus, B-3590, Diepenbeek, Belgium","institution_ids":["https://openalex.org/I4210127597"]},{"raw_affiliation_string":"Departement Bedrijfskunde, Limburgs Universitair Centrum, Diepenbeek, Belgium#TAB#","institution_ids":["https://openalex.org/I4210127597"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5081498818","display_name":"Koen Pauwels","orcid":"https://orcid.org/0000-0002-5975-5980"},"institutions":[{"id":"https://openalex.org/I4210127597","display_name":"Transnational University Limburg","ror":"https://ror.org/02xyaf767","country_code":"BE","type":"education","lineage":["https://openalex.org/I4210127597"]}],"countries":["BE"],"is_corresponding":false,"raw_author_name":"K. Pauwels","raw_affiliation_strings":["Departement Bedrijfskunde, Limburgs Universitair Centrum, Universitaire Campus, B-3590, Diepenbeek, Belgium","Departement Bedrijfskunde, Limburgs Universitair Centrum, Diepenbeek, Belgium#TAB#"],"affiliations":[{"raw_affiliation_string":"Departement Bedrijfskunde, Limburgs Universitair Centrum, Universitaire Campus, B-3590, Diepenbeek, Belgium","institution_ids":["https://openalex.org/I4210127597"]},{"raw_affiliation_string":"Departement Bedrijfskunde, Limburgs Universitair Centrum, Diepenbeek, Belgium#TAB#","institution_ids":["https://openalex.org/I4210127597"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5042634804"],"corresponding_institution_ids":["https://openalex.org/I4210127597"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.18131868,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"290","last_page":"297"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9950000047683716,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9950000047683716,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12486","display_name":"Food Supply Chain Traceability","score":0.9509999752044678,"subfield":{"id":"https://openalex.org/subfields/1106","display_name":"Food Science"},"field":{"id":"https://openalex.org/fields/11","display_name":"Agricultural and Biological Sciences"},"domain":{"id":"https://openalex.org/domains/1","display_name":"Life Sciences"}},{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9340999722480774,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.8819109797477722},{"id":"https://openalex.org/keywords/brand-loyalty","display_name":"Brand loyalty","score":0.6034490466117859},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5369465351104736},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.4638516902923584},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4403435289859772},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.33612972497940063},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.287189781665802},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.13352426886558533}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.8819109797477722},{"id":"https://openalex.org/C2780144342","wikidata":"https://www.wikidata.org/wiki/Q1900653","display_name":"Brand loyalty","level":2,"score":0.6034490466117859},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5369465351104736},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.4638516902923584},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4403435289859772},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.33612972497940063},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.287189781665802},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.13352426886558533},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/3-540-62858-4_93","is_oa":false,"landing_page_url":"https://doi.org/10.1007/3-540-62858-4_93","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:documentserver.uhasselt.be:1942/6204","is_oa":false,"landing_page_url":"http://hdl.handle.net/1942/6204","pdf_url":null,"source":{"id":"https://openalex.org/S4306401926","display_name":"Document Server@UHasselt (UHasselt)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I878454856","host_organization_name":"Hasselt University","host_organization_lineage":["https://openalex.org/I878454856"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/conferenceObject"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":10,"referenced_works":["https://openalex.org/W1574655732","https://openalex.org/W1585743408","https://openalex.org/W1597910678","https://openalex.org/W2064590575","https://openalex.org/W2070054856","https://openalex.org/W2153906047","https://openalex.org/W2156794869","https://openalex.org/W2234232270","https://openalex.org/W3014952447","https://openalex.org/W4251955157"],"related_works":["https://openalex.org/W1845805263","https://openalex.org/W2352699405","https://openalex.org/W2359825319","https://openalex.org/W2349017641","https://openalex.org/W2220211272","https://openalex.org/W2389285679","https://openalex.org/W2255999361","https://openalex.org/W2351368930","https://openalex.org/W4244078368","https://openalex.org/W2135910742"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}