{"id":"https://openalex.org/W1523551035","doi":"https://doi.org/10.1007/3-540-58330-0_102","title":"Integrating semantic structure and technical documentation in case-based service support Systems","display_name":"Integrating semantic structure and technical documentation in case-based service support Systems","publication_year":1994,"publication_date":"1994-01-01","ids":{"openalex":"https://openalex.org/W1523551035","doi":"https://doi.org/10.1007/3-540-58330-0_102","mag":"1523551035"},"language":"en","primary_location":{"id":"doi:10.1007/3-540-58330-0_102","is_oa":false,"landing_page_url":"https://doi.org/10.1007/3-540-58330-0_102","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067782102","display_name":"Gerd Kamp","orcid":null},"institutions":[{"id":"https://openalex.org/I159176309","display_name":"Universit\u00e4t Hamburg","ror":"https://ror.org/00g30e956","country_code":"DE","type":"education","lineage":["https://openalex.org/I159176309"]},{"id":"https://openalex.org/I4210156583","display_name":"Laboratoire d'Informatique de Paris-Nord","ror":"https://ror.org/05g1zjw44","country_code":"FR","type":"facility","lineage":["https://openalex.org/I1294671590","https://openalex.org/I1294671590","https://openalex.org/I4210091279","https://openalex.org/I4210156583","https://openalex.org/I4210159245"]}],"countries":["DE","FR"],"is_corresponding":true,"raw_author_name":"Gerd Kamp","raw_affiliation_strings":["Computer Science Department, University of Hamburg, Vogt-K\u00f6lln-Str. 30, 22527, Hamburg","UNIVERSITY OF HAMBURG"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Computer Science Department, University of Hamburg, Vogt-K\u00f6lln-Str. 30, 22527, Hamburg","institution_ids":["https://openalex.org/I159176309","https://openalex.org/I4210156583"]},{"raw_affiliation_string":"UNIVERSITY OF HAMBURG","institution_ids":["https://openalex.org/I159176309"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5067782102"],"corresponding_institution_ids":["https://openalex.org/I159176309","https://openalex.org/I4210156583"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":1.5243,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.81050228,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"392","last_page":"403"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9950000047683716,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10639","display_name":"Advanced Software Engineering Methodologies","score":0.9876000285148621,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/documentation","display_name":"Documentation","score":0.8844180107116699},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7781001329421997},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6362003684043884},{"id":"https://openalex.org/keywords/desk","display_name":"Desk","score":0.6305451989173889},{"id":"https://openalex.org/keywords/technical-documentation","display_name":"Technical documentation","score":0.47840818762779236},{"id":"https://openalex.org/keywords/case-based-reasoning","display_name":"Case-based reasoning","score":0.4448697566986084},{"id":"https://openalex.org/keywords/service-desk","display_name":"Service desk","score":0.4404624402523041},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4173696041107178},{"id":"https://openalex.org/keywords/cover","display_name":"Cover (algebra)","score":0.41719844937324524},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.3942442536354065},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.214255690574646},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.20217815041542053},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.141191303730011},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.11667755246162415},{"id":"https://openalex.org/keywords/programming-language","display_name":"Programming language","score":0.06792154908180237}],"concepts":[{"id":"https://openalex.org/C56666940","wikidata":"https://www.wikidata.org/wiki/Q788790","display_name":"Documentation","level":2,"score":0.8844180107116699},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7781001329421997},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6362003684043884},{"id":"https://openalex.org/C2776545233","wikidata":"https://www.wikidata.org/wiki/Q1064858","display_name":"Desk","level":2,"score":0.6305451989173889},{"id":"https://openalex.org/C25688753","wikidata":"https://www.wikidata.org/wiki/Q1413406","display_name":"Technical documentation","level":3,"score":0.47840818762779236},{"id":"https://openalex.org/C20162079","wikidata":"https://www.wikidata.org/wiki/Q1151406","display_name":"Case-based reasoning","level":2,"score":0.4448697566986084},{"id":"https://openalex.org/C6878162","wikidata":"https://www.wikidata.org/wiki/Q1481411","display_name":"Service desk","level":5,"score":0.4404624402523041},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4173696041107178},{"id":"https://openalex.org/C2780428219","wikidata":"https://www.wikidata.org/wiki/Q16952335","display_name":"Cover (algebra)","level":2,"score":0.41719844937324524},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.3942442536354065},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.214255690574646},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.20217815041542053},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.141191303730011},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.11667755246162415},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.06792154908180237},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/3-540-58330-0_102","is_oa":false,"landing_page_url":"https://doi.org/10.1007/3-540-58330-0_102","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.52.1380","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.52.1380","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://lki-www.informatik.uni-hamburg.de/~kamp/paper/lkireport-94-04.ps.gz","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W203318175","https://openalex.org/W449782164","https://openalex.org/W1500151553","https://openalex.org/W2118472084","https://openalex.org/W2156074936","https://openalex.org/W2603769380","https://openalex.org/W6605652538","https://openalex.org/W7009714632"],"related_works":["https://openalex.org/W101933052","https://openalex.org/W140550816","https://openalex.org/W31410542","https://openalex.org/W2080142170","https://openalex.org/W4231015519","https://openalex.org/W2358277536","https://openalex.org/W1780032534","https://openalex.org/W3038222916","https://openalex.org/W117268166","https://openalex.org/W3213858068"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}