{"id":"https://openalex.org/W2228666533","doi":"https://doi.org/10.1007/3-540-34129-3_7","title":"IT Service Management: Getting the View","display_name":"IT Service Management: Getting the View","publication_year":2006,"publication_date":"2006-08-14","ids":{"openalex":"https://openalex.org/W2228666533","doi":"https://doi.org/10.1007/3-540-34129-3_7","mag":"2228666533"},"language":"en","primary_location":{"id":"doi:10.1007/3-540-34129-3_7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/3-540-34129-3_7","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Managing Development and Application of Digital Technologies","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5062603788","display_name":"Vitalian A. Danciu","orcid":null},"institutions":[{"id":"https://openalex.org/I8204097","display_name":"Ludwig-Maximilians-Universit\u00e4t M\u00fcnchen","ror":"https://ror.org/05591te55","country_code":"DE","type":"education","lineage":["https://openalex.org/I8204097"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Vitalian A. Danciu","raw_affiliation_strings":["Munich Network Management Team, Ludwig-Maximilians-Universit\u00e4t M\u00fcnchen, M\u00fcnchen, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Munich Network Management Team, Ludwig-Maximilians-Universit\u00e4t M\u00fcnchen, M\u00fcnchen, Germany","institution_ids":["https://openalex.org/I8204097"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5106082006","display_name":"Andreas Hanemann","orcid":null},"institutions":[{"id":"https://openalex.org/I4210163716","display_name":"Leibniz Supercomputing Centre","ror":"https://ror.org/05558nw16","country_code":"DE","type":"facility","lineage":["https://openalex.org/I109144446","https://openalex.org/I4210163716"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Andreas Hanemann","raw_affiliation_strings":["Munich Network Management Team, Leibniz Supercomputing Center of Munich, Garching, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Munich Network Management Team, Leibniz Supercomputing Center of Munich, Garching, Germany","institution_ids":["https://openalex.org/I4210163716"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053897873","display_name":"Martin Sailer","orcid":null},"institutions":[{"id":"https://openalex.org/I8204097","display_name":"Ludwig-Maximilians-Universit\u00e4t M\u00fcnchen","ror":"https://ror.org/05591te55","country_code":"DE","type":"education","lineage":["https://openalex.org/I8204097"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Martin Sailer","raw_affiliation_strings":["Munich Network Management Team, Ludwig-Maximilians-Universit\u00e4t M\u00fcnchen, M\u00fcnchen, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Munich Network Management Team, Ludwig-Maximilians-Universit\u00e4t M\u00fcnchen, M\u00fcnchen, Germany","institution_ids":["https://openalex.org/I8204097"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5015430898","display_name":"Heinz-Gerd Hegering","orcid":null},"institutions":[{"id":"https://openalex.org/I4210163716","display_name":"Leibniz Supercomputing Centre","ror":"https://ror.org/05558nw16","country_code":"DE","type":"facility","lineage":["https://openalex.org/I109144446","https://openalex.org/I4210163716"]},{"id":"https://openalex.org/I8204097","display_name":"Ludwig-Maximilians-Universit\u00e4t M\u00fcnchen","ror":"https://ror.org/05591te55","country_code":"DE","type":"education","lineage":["https://openalex.org/I8204097"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Heinz-Gerd Hegering","raw_affiliation_strings":["Munich Network Management Team, Ludwig-Maximilians-Universit\u00e4t M\u00fcnchen and Leibniz Supercomputing Center of Munich, Garching, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Munich Network Management Team, Ludwig-Maximilians-Universit\u00e4t M\u00fcnchen and Leibniz Supercomputing Center of Munich, Garching, Germany","institution_ids":["https://openalex.org/I4210163716","https://openalex.org/I8204097"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.3663,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.68387522,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"109","last_page":"130"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.7161999940872192,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.7161999940872192,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.6944000124931335,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.6446999907493591,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.44924941658973694},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.44320785999298096},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.37089937925338745},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.0886157751083374}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.44924941658973694},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.44320785999298096},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.37089937925338745},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0886157751083374}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/3-540-34129-3_7","is_oa":false,"landing_page_url":"https://doi.org/10.1007/3-540-34129-3_7","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Managing Development and Application of Digital Technologies","raw_type":"book-chapter"},{"id":"pmh:oai:RePEc:spr:sprchp:978-3-540-34129-1_7","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"book"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":14,"referenced_works":["https://openalex.org/W28190529","https://openalex.org/W657356658","https://openalex.org/W1489093893","https://openalex.org/W1502234097","https://openalex.org/W1661169491","https://openalex.org/W1763035256","https://openalex.org/W2074448485","https://openalex.org/W2095849582","https://openalex.org/W2109802360","https://openalex.org/W2116502002","https://openalex.org/W2151667561","https://openalex.org/W2160975432","https://openalex.org/W2294465279","https://openalex.org/W2492061849"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W2358668433","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W2382290278","https://openalex.org/W2478288626","https://openalex.org/W2350741829","https://openalex.org/W2530322880","https://openalex.org/W1596801655"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}