{"id":"https://openalex.org/W30319209","doi":"https://doi.org/10.1007/3-211-27283-6_41","title":"An Investigation of Satisfaction and Loyalty in the Virtual Hospitality Environment","display_name":"An Investigation of Satisfaction and Loyalty in the Virtual Hospitality Environment","publication_year":2005,"publication_date":"2005-11-10","ids":{"openalex":"https://openalex.org/W30319209","doi":"https://doi.org/10.1007/3-211-27283-6_41","mag":"30319209"},"language":"en","primary_location":{"id":"doi:10.1007/3-211-27283-6_41","is_oa":false,"landing_page_url":"https://doi.org/10.1007/3-211-27283-6_41","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information and Communication Technologies in Tourism 2005","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5075610355","display_name":"Nora Weber","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Nora Weber","raw_affiliation_strings":["Lausanne Hospitality Research (LHR), Ecole H\u00f4teli\u00e8re de Lausanne, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lausanne Hospitality Research (LHR), Ecole H\u00f4teli\u00e8re de Lausanne, Switzerland","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5109006646","display_name":"Hilary Catherine Murphy","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Hilary Murphy","raw_affiliation_strings":["Lausanne Hospitality Research (LHR), Ecole H\u00f4teli\u00e8re de Lausanne, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lausanne Hospitality Research (LHR), Ecole H\u00f4teli\u00e8re de Lausanne, Switzerland","institution_ids":[]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5063021177","display_name":"Roland Schegg","orcid":"https://orcid.org/0000-0002-7738-4191"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Roland Schegg","raw_affiliation_strings":["Lausanne Hospitality Research (LHR), Ecole H\u00f4teli\u00e8re de Lausanne, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lausanne Hospitality Research (LHR), Ecole H\u00f4teli\u00e8re de Lausanne, Switzerland","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101559135","display_name":"Jamie Murphy","orcid":"https://orcid.org/0000-0002-3935-4303"},"institutions":[{"id":"https://openalex.org/I177877127","display_name":"The University of Western Australia","ror":"https://ror.org/047272k79","country_code":"AU","type":"education","lineage":["https://openalex.org/I177877127"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Jamie Murphy","raw_affiliation_strings":["School of Business, University of Western Australia, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Business, University of Western Australia, Australia","institution_ids":["https://openalex.org/I177877127"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5075610355"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.0905,"has_fulltext":false,"cited_by_count":21,"citation_normalized_percentile":{"value":0.94731065,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"452","last_page":"462"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9980000257492065,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/loyalty","display_name":"Loyalty","score":0.8136945366859436},{"id":"https://openalex.org/keywords/hospitality","display_name":"Hospitality","score":0.7453755140304565},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6151418089866638},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5031816363334656},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.4632633328437805},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.4602595269680023},{"id":"https://openalex.org/keywords/tourism","display_name":"Tourism","score":0.22525915503501892},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.07585901021957397}],"concepts":[{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.8136945366859436},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.7453755140304565},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6151418089866638},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5031816363334656},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4632633328437805},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4602595269680023},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.22525915503501892},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.07585901021957397},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/3-211-27283-6_41","is_oa":false,"landing_page_url":"https://doi.org/10.1007/3-211-27283-6_41","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information and Communication Technologies in Tourism 2005","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":51,"referenced_works":["https://openalex.org/W240143556","https://openalex.org/W307765416","https://openalex.org/W605520610","https://openalex.org/W648130861","https://openalex.org/W1543209321","https://openalex.org/W1573062663","https://openalex.org/W1689771227","https://openalex.org/W1911843961","https://openalex.org/W1966166519","https://openalex.org/W1971641430","https://openalex.org/W1977402696","https://openalex.org/W1978125974","https://openalex.org/W1978422209","https://openalex.org/W1980803505","https://openalex.org/W1991263461","https://openalex.org/W1992711442","https://openalex.org/W1995561053","https://openalex.org/W2015333993","https://openalex.org/W2022727669","https://openalex.org/W2030180774","https://openalex.org/W2035626379","https://openalex.org/W2041515067","https://openalex.org/W2043490517","https://openalex.org/W2049355845","https://openalex.org/W2049406178","https://openalex.org/W2078079639","https://openalex.org/W2079032446","https://openalex.org/W2086972381","https://openalex.org/W2089855617","https://openalex.org/W2091486593","https://openalex.org/W2094591298","https://openalex.org/W2094598600","https://openalex.org/W2099078684","https://openalex.org/W2112090898","https://openalex.org/W2115612291","https://openalex.org/W2122114252","https://openalex.org/W2122912498","https://openalex.org/W2123381995","https://openalex.org/W2139933737","https://openalex.org/W2146143340","https://openalex.org/W2150306270","https://openalex.org/W2154022406","https://openalex.org/W2157088772","https://openalex.org/W3122535236","https://openalex.org/W3190623675","https://openalex.org/W4245889894","https://openalex.org/W4248320957","https://openalex.org/W4248387026","https://openalex.org/W4254561022","https://openalex.org/W4301377693","https://openalex.org/W6632540144"],"related_works":["https://openalex.org/W4205828460","https://openalex.org/W2042118646","https://openalex.org/W2071709014","https://openalex.org/W3217058410","https://openalex.org/W173151060","https://openalex.org/W2148488453","https://openalex.org/W2792254054","https://openalex.org/W2835791125","https://openalex.org/W1599832447","https://openalex.org/W4225683009"],"abstract_inverted_index":null,"counts_by_year":[{"year":2022,"cited_by_count":2},{"year":2018,"cited_by_count":10},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-05-05T08:41:31.759640","created_date":"2025-10-10T00:00:00"}
