{"id":"https://openalex.org/W1532134478","doi":"https://doi.org/10.1007/3-211-27283-6_31","title":"Exploring the Presence and Exploitation of E-Relationship Marketing by UK Based Multi-unit Hotel Brands","display_name":"Exploring the Presence and Exploitation of E-Relationship Marketing by UK Based Multi-unit Hotel Brands","publication_year":2005,"publication_date":"2005-11-10","ids":{"openalex":"https://openalex.org/W1532134478","doi":"https://doi.org/10.1007/3-211-27283-6_31","mag":"1532134478"},"language":"en","primary_location":{"id":"doi:10.1007/3-211-27283-6_31","is_oa":false,"landing_page_url":"https://doi.org/10.1007/3-211-27283-6_31","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information and Communication Technologies in Tourism 2005","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5028911340","display_name":"Mohamed Essawy","orcid":"https://orcid.org/0000-0002-8526-3816"},"institutions":[{"id":"https://openalex.org/I84027002","display_name":"Leeds Beckett University","ror":"https://ror.org/02xsh5r57","country_code":"GB","type":"education","lineage":["https://openalex.org/I84027002"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Mohamed Essawy","raw_affiliation_strings":["School of Tourism, Hospitality and Events Management, Leeds Metropolitan University, UK"],"affiliations":[{"raw_affiliation_string":"School of Tourism, Hospitality and Events Management, Leeds Metropolitan University, UK","institution_ids":["https://openalex.org/I84027002"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5028911340"],"corresponding_institution_ids":["https://openalex.org/I84027002"],"apc_list":null,"apc_paid":null,"fwci":4.0172,"has_fulltext":false,"cited_by_count":12,"citation_normalized_percentile":{"value":0.94910515,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"338","last_page":"349"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.6550729274749756},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6493026614189148},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.634556770324707},{"id":"https://openalex.org/keywords/unit","display_name":"Unit (ring theory)","score":0.555576503276825},{"id":"https://openalex.org/keywords/relationship-marketing","display_name":"Relationship marketing","score":0.5466599464416504},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.5064653158187866},{"id":"https://openalex.org/keywords/class","display_name":"Class (philosophy)","score":0.41430631279945374},{"id":"https://openalex.org/keywords/customer-base","display_name":"Customer base","score":0.41141822934150696},{"id":"https://openalex.org/keywords/advertising","display_name":"Advertising","score":0.3954608738422394},{"id":"https://openalex.org/keywords/marketing-management","display_name":"Marketing management","score":0.30862027406692505},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.1537931263446808},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.11342144012451172},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.0984940230846405}],"concepts":[{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6550729274749756},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6493026614189148},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.634556770324707},{"id":"https://openalex.org/C122637931","wikidata":"https://www.wikidata.org/wiki/Q118084","display_name":"Unit (ring theory)","level":2,"score":0.555576503276825},{"id":"https://openalex.org/C54649085","wikidata":"https://www.wikidata.org/wiki/Q574424","display_name":"Relationship marketing","level":3,"score":0.5466599464416504},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.5064653158187866},{"id":"https://openalex.org/C2777212361","wikidata":"https://www.wikidata.org/wiki/Q5127848","display_name":"Class (philosophy)","level":2,"score":0.41430631279945374},{"id":"https://openalex.org/C2777276756","wikidata":"https://www.wikidata.org/wiki/Q5196446","display_name":"Customer base","level":2,"score":0.41141822934150696},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3954608738422394},{"id":"https://openalex.org/C192975520","wikidata":"https://www.wikidata.org/wiki/Q1143466","display_name":"Marketing management","level":2,"score":0.30862027406692505},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.1537931263446808},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.11342144012451172},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0984940230846405},{"id":"https://openalex.org/C145420912","wikidata":"https://www.wikidata.org/wiki/Q853077","display_name":"Mathematics education","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/3-211-27283-6_31","is_oa":false,"landing_page_url":"https://doi.org/10.1007/3-211-27283-6_31","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information and Communication Technologies in Tourism 2005","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":41,"referenced_works":["https://openalex.org/W25770920","https://openalex.org/W332040854","https://openalex.org/W343912411","https://openalex.org/W383695316","https://openalex.org/W649133226","https://openalex.org/W1568274144","https://openalex.org/W1594945480","https://openalex.org/W1608278128","https://openalex.org/W1804814971","https://openalex.org/W1852819863","https://openalex.org/W1990513740","https://openalex.org/W1991670833","https://openalex.org/W1994897016","https://openalex.org/W2008042565","https://openalex.org/W2010802002","https://openalex.org/W2042652392","https://openalex.org/W2049355845","https://openalex.org/W2078918430","https://openalex.org/W2094315834","https://openalex.org/W2124060395","https://openalex.org/W2150306270","https://openalex.org/W2331062223","https://openalex.org/W2342091124","https://openalex.org/W2479132517","https://openalex.org/W2498607486","https://openalex.org/W2731955715","https://openalex.org/W2779294274","https://openalex.org/W3046685930","https://openalex.org/W4235940185","https://openalex.org/W4239720002","https://openalex.org/W4248320957","https://openalex.org/W4248788685","https://openalex.org/W4285283694","https://openalex.org/W4297081765","https://openalex.org/W4298203125","https://openalex.org/W6601058297","https://openalex.org/W6635749982","https://openalex.org/W6638296777","https://openalex.org/W6639104632","https://openalex.org/W6647975832","https://openalex.org/W6704462221"],"related_works":["https://openalex.org/W2099812626","https://openalex.org/W2621542165","https://openalex.org/W3141992886","https://openalex.org/W3032916039","https://openalex.org/W2573742452","https://openalex.org/W3126732555","https://openalex.org/W2914910406","https://openalex.org/W583681246","https://openalex.org/W595383264","https://openalex.org/W1773519534"],"abstract_inverted_index":null,"counts_by_year":[{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}