{"id":"https://openalex.org/W1558302540","doi":"https://doi.org/10.1007/11944935_10","title":"Measuring Business Feedback Cycles as Enhancement of the Support Knowledge Engineering Process","display_name":"Measuring Business Feedback Cycles as Enhancement of the Support Knowledge Engineering Process","publication_year":2006,"publication_date":"2006-01-01","ids":{"openalex":"https://openalex.org/W1558302540","doi":"https://doi.org/10.1007/11944935_10","mag":"1558302540"},"language":"en","primary_location":{"id":"doi:10.1007/11944935_10","is_oa":false,"landing_page_url":"https://doi.org/10.1007/11944935_10","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5110126508","display_name":"Alexander Holland","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Alexander Holland","raw_affiliation_strings":["Department of, Electrical Engineering and Computer Science, Institute of Knowledge Based Systems and Knowledge Management, Hoelderlinstra\u00dfe 3, 57068, Siegen, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of, Electrical Engineering and Computer Science, Institute of Knowledge Based Systems and Knowledge Management, Hoelderlinstra\u00dfe 3, 57068, Siegen, Germany","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5037843564","display_name":"Madjid Fathi","orcid":"https://orcid.org/0000-0002-7602-9593"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Madjid Fathi","raw_affiliation_strings":["Department of, Electrical Engineering and Computer Science, Institute of Knowledge Based Systems and Knowledge Management, Hoelderlinstra\u00dfe 3, 57068, Siegen, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of, Electrical Engineering and Computer Science, Institute of Knowledge Based Systems and Knowledge Management, Hoelderlinstra\u00dfe 3, 57068, Siegen, Germany","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.12266411,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"106","last_page":"118"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11891","display_name":"Big Data and Business Intelligence","score":0.9945999979972839,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11719","display_name":"Data Quality and Management","score":0.9940999746322632,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9937000274658203,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7400321960449219},{"id":"https://openalex.org/keywords/business-process","display_name":"Business process","score":0.6036897897720337},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5363757610321045},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5109981298446655},{"id":"https://openalex.org/keywords/realization","display_name":"Realization (probability)","score":0.4755368232727051},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4749305844306946},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4746197760105133},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.4587422311306},{"id":"https://openalex.org/keywords/desk","display_name":"Desk","score":0.4534580111503601},{"id":"https://openalex.org/keywords/artifact-centric-business-process-model","display_name":"Artifact-centric business process model","score":0.44738179445266724},{"id":"https://openalex.org/keywords/business-process-management","display_name":"Business process management","score":0.4406088888645172},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.4197617769241333},{"id":"https://openalex.org/keywords/business-process-modeling","display_name":"Business process modeling","score":0.4194714426994324},{"id":"https://openalex.org/keywords/work-in-process","display_name":"Work in process","score":0.2041870355606079},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.14667662978172302},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1207210123538971},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.09395632147789001},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.09094083309173584}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7400321960449219},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.6036897897720337},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5363757610321045},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5109981298446655},{"id":"https://openalex.org/C2781089630","wikidata":"https://www.wikidata.org/wiki/Q21856745","display_name":"Realization (probability)","level":2,"score":0.4755368232727051},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4749305844306946},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4746197760105133},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.4587422311306},{"id":"https://openalex.org/C2776545233","wikidata":"https://www.wikidata.org/wiki/Q1064858","display_name":"Desk","level":2,"score":0.4534580111503601},{"id":"https://openalex.org/C162754035","wikidata":"https://www.wikidata.org/wiki/Q17006331","display_name":"Artifact-centric business process model","level":5,"score":0.44738179445266724},{"id":"https://openalex.org/C80309976","wikidata":"https://www.wikidata.org/wiki/Q7007379","display_name":"Business process management","level":4,"score":0.4406088888645172},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.4197617769241333},{"id":"https://openalex.org/C207505557","wikidata":"https://www.wikidata.org/wiki/Q4374012","display_name":"Business process modeling","level":4,"score":0.4194714426994324},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.2041870355606079},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.14667662978172302},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1207210123538971},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.09395632147789001},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.09094083309173584},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/11944935_10","is_oa":false,"landing_page_url":"https://doi.org/10.1007/11944935_10","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.6200000047683716}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W11639424","https://openalex.org/W55190369","https://openalex.org/W242262968","https://openalex.org/W1532815410","https://openalex.org/W1540604720","https://openalex.org/W1561647584","https://openalex.org/W1608666872","https://openalex.org/W1728680463","https://openalex.org/W1984873084","https://openalex.org/W2042549974","https://openalex.org/W2046189617","https://openalex.org/W2059123509","https://openalex.org/W2127952226","https://openalex.org/W2134576298","https://openalex.org/W2606807837","https://openalex.org/W2895146318","https://openalex.org/W4231671316","https://openalex.org/W4234204150","https://openalex.org/W4250234113","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2066228984","https://openalex.org/W2534879192","https://openalex.org/W1557997479","https://openalex.org/W2005124518","https://openalex.org/W2999942143","https://openalex.org/W1488157296","https://openalex.org/W2068502729","https://openalex.org/W2294096527","https://openalex.org/W1597475469","https://openalex.org/W2465234653"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}