{"id":"https://openalex.org/W1506594209","doi":"https://doi.org/10.1007/10929179_23","title":"Conventional and Electronic Service Delivery within Public Authorities: The Issues and Lessons from the Private Sector","display_name":"Conventional and Electronic Service Delivery within Public Authorities: The Issues and Lessons from the Private Sector","publication_year":2003,"publication_date":"2003-01-01","ids":{"openalex":"https://openalex.org/W1506594209","doi":"https://doi.org/10.1007/10929179_23","mag":"1506594209"},"language":"en","primary_location":{"id":"doi:10.1007/10929179_23","is_oa":false,"landing_page_url":"https://doi.org/10.1007/10929179_23","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5084809222","display_name":"Nicholas J. Adams","orcid":null},"institutions":[{"id":"https://openalex.org/I251738","display_name":"Edinburgh Napier University","ror":"https://ror.org/03zjvnn91","country_code":"GB","type":"education","lineage":["https://openalex.org/I251738"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Nicholas J. Adams","raw_affiliation_strings":["International Teledemocracy Centre, Napier University, 10 Colinton Road, Edinburgh, EH10 5DT, UK"],"affiliations":[{"raw_affiliation_string":"International Teledemocracy Centre, Napier University, 10 Colinton Road, Edinburgh, EH10 5DT, UK","institution_ids":["https://openalex.org/I251738"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089071619","display_name":"Simon Haston","orcid":null},"institutions":[{"id":"https://openalex.org/I4210121072","display_name":"City of Edinburgh Council","ror":"https://ror.org/02t7v8j62","country_code":"GB","type":"government","lineage":["https://openalex.org/I4210121072"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Simon Haston","raw_affiliation_strings":["The City of Edinburgh Council, Wellington Court, 10 Waterloo Place, Edinburgh, EH1 3EG, UK"],"affiliations":[{"raw_affiliation_string":"The City of Edinburgh Council, Wellington Court, 10 Waterloo Place, Edinburgh, EH1 3EG, UK","institution_ids":["https://openalex.org/I4210121072"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070784147","display_name":"Nat Gillespie","orcid":null},"institutions":[{"id":"https://openalex.org/I4210121072","display_name":"City of Edinburgh Council","ror":"https://ror.org/02t7v8j62","country_code":"GB","type":"government","lineage":["https://openalex.org/I4210121072"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Nat Gillespie","raw_affiliation_strings":["The City of Edinburgh Council, Wellington Court, 10 Waterloo Place, Edinburgh, EH1 3EG, UK"],"affiliations":[{"raw_affiliation_string":"The City of Edinburgh Council, Wellington Court, 10 Waterloo Place, Edinburgh, EH1 3EG, UK","institution_ids":["https://openalex.org/I4210121072"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5112197148","display_name":"Ann Macintosh","orcid":null},"institutions":[{"id":"https://openalex.org/I251738","display_name":"Edinburgh Napier University","ror":"https://ror.org/03zjvnn91","country_code":"GB","type":"education","lineage":["https://openalex.org/I251738"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Ann Macintosh","raw_affiliation_strings":["International Teledemocracy Centre, Napier University, 10 Colinton Road, Edinburgh, EH10 5DT, UK"],"affiliations":[{"raw_affiliation_string":"International Teledemocracy Centre, Napier University, 10 Colinton Road, Edinburgh, EH10 5DT, UK","institution_ids":["https://openalex.org/I251738"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5084809222"],"corresponding_institution_ids":["https://openalex.org/I251738"],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":10.9443,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.97886742,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"129","last_page":"134"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9947999715805054,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9947999715805054,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11045","display_name":"Privacy, Security, and Data Protection","score":0.9814000129699707,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11598","display_name":"Internet Traffic Analysis and Secure E-voting","score":0.9807999730110168,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.8041905164718628},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.6176981925964355},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6088041663169861},{"id":"https://openalex.org/keywords/public-sector","display_name":"Public sector","score":0.5934072732925415},{"id":"https://openalex.org/keywords/private-sector","display_name":"Private sector","score":0.4978930950164795},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4887409210205078},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4048357605934143},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3955655097961426},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3727312684059143},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.32672905921936035},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.23665592074394226},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.1546301245689392},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.08988097310066223}],"concepts":[{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.8041905164718628},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.6176981925964355},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6088041663169861},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.5934072732925415},{"id":"https://openalex.org/C121426985","wikidata":"https://www.wikidata.org/wiki/Q591763","display_name":"Private sector","level":2,"score":0.4978930950164795},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4887409210205078},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4048357605934143},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3955655097961426},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3727312684059143},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.32672905921936035},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.23665592074394226},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.1546301245689392},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.08988097310066223},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/10929179_23","is_oa":false,"landing_page_url":"https://doi.org/10.1007/10929179_23","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4000000059604645,"display_name":"Partnerships for the goals","id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":5,"referenced_works":["https://openalex.org/W560702262","https://openalex.org/W2034618188","https://openalex.org/W2101776017","https://openalex.org/W2986413128","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W4283314095","https://openalex.org/W2490307366","https://openalex.org/W2026194140","https://openalex.org/W2609483649","https://openalex.org/W2090914603","https://openalex.org/W2181372654","https://openalex.org/W25456754","https://openalex.org/W2109095530","https://openalex.org/W3122927789","https://openalex.org/W1971087041"],"abstract_inverted_index":null,"counts_by_year":[{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
