{"id":"https://openalex.org/W1590392668","doi":"https://doi.org/10.1007/10722515_11","title":"Monitoring Quality of Service across Organizational Boundaries","display_name":"Monitoring Quality of Service across Organizational Boundaries","publication_year":2000,"publication_date":"2000-01-01","ids":{"openalex":"https://openalex.org/W1590392668","doi":"https://doi.org/10.1007/10722515_11","mag":"1590392668"},"language":"en","primary_location":{"id":"doi:10.1007/10722515_11","is_oa":false,"landing_page_url":"https://doi.org/10.1007/10722515_11","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5110200228","display_name":"R. Hauck","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Rainer Hauck","raw_affiliation_strings":["Dept. of CS, Munich Network Management Team, University of Munich, Oettingenstr. 67, D-80538, Munich, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Dept. of CS, Munich Network Management Team, University of Munich, Oettingenstr. 67, D-80538, Munich, Germany","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5063681791","display_name":"Helmut Reiser","orcid":"https://orcid.org/0000-0002-2811-7740"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Helmut Reiser","raw_affiliation_strings":["Dept. of CS, Munich Network Management Team, University of Munich, Oettingenstr. 67, D-80538, Munich, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Dept. of CS, Munich Network Management Team, University of Munich, Oettingenstr. 67, D-80538, Munich, Germany","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":5000,"currency":"EUR","value_usd":5392},"apc_paid":null,"fwci":2.4114,"has_fulltext":false,"cited_by_count":10,"citation_normalized_percentile":{"value":0.87960688,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"124","last_page":"137"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12203","display_name":"Mobile Agent-Based Network Management","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12203","display_name":"Mobile Agent-Based Network Management","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10639","display_name":"Advanced Software Engineering Methodologies","score":0.9939000010490417,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5616841912269592},{"id":"https://openalex.org/keywords/service-level-objective","display_name":"Service level objective","score":0.5593060255050659},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.5227175354957581},{"id":"https://openalex.org/keywords/quality-of-service","display_name":"Quality of service","score":0.508089542388916},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.45641615986824036},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.4558618366718292},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4056303799152374},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3426405191421509},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2627413272857666},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.24570363759994507},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.24506279826164246},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.0885097086429596}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5616841912269592},{"id":"https://openalex.org/C16151460","wikidata":"https://www.wikidata.org/wiki/Q3480069","display_name":"Service level objective","level":5,"score":0.5593060255050659},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5227175354957581},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.508089542388916},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.45641615986824036},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.4558618366718292},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4056303799152374},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3426405191421509},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2627413272857666},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.24570363759994507},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.24506279826164246},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0885097086429596}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/10722515_11","is_oa":false,"landing_page_url":"https://doi.org/10.1007/10722515_11","pdf_url":null,"source":{"id":"https://openalex.org/S106296714","display_name":"Lecture notes in computer science","issn_l":"0302-9743","issn":["0302-9743","1611-3349"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Lecture Notes in Computer Science","raw_type":"book-chapter"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.30.6849","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.30.6849","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.nm.informatik.uni-muenchen.de/common/Literatur/MNMPub/Publikationen/hare00/Postscript-Version/hare00.ps.gz","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.550000011920929,"id":"https://metadata.un.org/sdg/17","display_name":"Partnerships for the goals"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":14,"referenced_works":["https://openalex.org/W28190529","https://openalex.org/W132414502","https://openalex.org/W1582388313","https://openalex.org/W1771315362","https://openalex.org/W1888381243","https://openalex.org/W1984548033","https://openalex.org/W2103038289","https://openalex.org/W2104799982","https://openalex.org/W2111143524","https://openalex.org/W2142717373","https://openalex.org/W2154163658","https://openalex.org/W2197000251","https://openalex.org/W4230725329","https://openalex.org/W6676516920"],"related_works":["https://openalex.org/W2168158826","https://openalex.org/W2154017244","https://openalex.org/W2786810075","https://openalex.org/W928714965","https://openalex.org/W2060727697","https://openalex.org/W1969008554","https://openalex.org/W3011778954","https://openalex.org/W1516324214","https://openalex.org/W3022349616","https://openalex.org/W1900507552"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
