{"id":"https://openalex.org/W2111739918","doi":"https://doi.org/10.1007/1-4020-8155-3_12","title":"On Locations of Call Centres","display_name":"On Locations of Call Centres","publication_year":2006,"publication_date":"2006-05-08","ids":{"openalex":"https://openalex.org/W2111739918","doi":"https://doi.org/10.1007/1-4020-8155-3_12","mag":"2111739918"},"language":"en","primary_location":{"id":"doi:10.1007/1-4020-8155-3_12","is_oa":true,"landing_page_url":"https://doi.org/10.1007/1-4020-8155-3_12","pdf_url":"https://link.springer.com/content/pdf/10.1007%2F1-4020-8155-3_12.pdf","source":{"id":"https://openalex.org/S4306463519","display_name":"Kluwer Academic Publishers eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP International Federation for Information Processing","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://link.springer.com/content/pdf/10.1007%2F1-4020-8155-3_12.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085493829","display_name":"Anna Moberg","orcid":"https://orcid.org/0000-0001-5431-8469"},"institutions":[{"id":"https://openalex.org/I102134673","display_name":"Link\u00f6ping University","ror":"https://ror.org/05ynxx418","country_code":"SE","type":"education","lineage":["https://openalex.org/I102134673"]}],"countries":["SE"],"is_corresponding":true,"raw_author_name":"Anna Moberg","raw_affiliation_strings":["Economic Information Systems, Department of Computer and Information Science, Link\u00f6ping University, Link\u00f6ping, Sweden","Link\u00f6ping University,#TAB#"],"affiliations":[{"raw_affiliation_string":"Economic Information Systems, Department of Computer and Information Science, Link\u00f6ping University, Link\u00f6ping, Sweden","institution_ids":["https://openalex.org/I102134673"]},{"raw_affiliation_string":"Link\u00f6ping University,#TAB#","institution_ids":["https://openalex.org/I102134673"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5061344000","display_name":"Birger Rapp","orcid":null},"institutions":[{"id":"https://openalex.org/I102134673","display_name":"Link\u00f6ping University","ror":"https://ror.org/05ynxx418","country_code":"SE","type":"education","lineage":["https://openalex.org/I102134673"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Birger Rapp","raw_affiliation_strings":["Economic Information Systems, Department of Computer and Information Science, Link\u00f6ping University, Link\u00f6ping, Sweden","Link\u00f6ping University,#TAB#"],"affiliations":[{"raw_affiliation_string":"Economic Information Systems, Department of Computer and Information Science, Link\u00f6ping University, Link\u00f6ping, Sweden","institution_ids":["https://openalex.org/I102134673"]},{"raw_affiliation_string":"Link\u00f6ping University,#TAB#","institution_ids":["https://openalex.org/I102134673"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076286689","display_name":"Charlotte Stoltz","orcid":null},"institutions":[{"id":"https://openalex.org/I102134673","display_name":"Link\u00f6ping University","ror":"https://ror.org/05ynxx418","country_code":"SE","type":"education","lineage":["https://openalex.org/I102134673"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Charlotte Stoltz","raw_affiliation_strings":["Economic Information Systems, Department of Computer and Information Science, Link\u00f6ping University, Link\u00f6ping, Sweden","Link\u00f6ping University,#TAB#"],"affiliations":[{"raw_affiliation_string":"Economic Information Systems, Department of Computer and Information Science, Link\u00f6ping University, Link\u00f6ping, Sweden","institution_ids":["https://openalex.org/I102134673"]},{"raw_affiliation_string":"Link\u00f6ping University,#TAB#","institution_ids":["https://openalex.org/I102134673"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5051166900","display_name":"Reima Suomi","orcid":"https://orcid.org/0000-0003-2169-7997"},"institutions":[{"id":"https://openalex.org/I16231767","display_name":"Turku University of Applied Sciences","ror":"https://ror.org/04s0yt949","country_code":"FI","type":"education","lineage":["https://openalex.org/I16231767"]}],"countries":["FI"],"is_corresponding":false,"raw_author_name":"Reima Suomi","raw_affiliation_strings":["Turku School of Economics and Business Administration, Turku, Finland","Turku School of Economics & Business Administration"],"affiliations":[{"raw_affiliation_string":"Turku School of Economics and Business Administration, Turku, Finland","institution_ids":["https://openalex.org/I16231767"]},{"raw_affiliation_string":"Turku School of Economics & Business Administration","institution_ids":["https://openalex.org/I16231767"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5085493829"],"corresponding_institution_ids":["https://openalex.org/I102134673"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.08199793,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"203","last_page":"223"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.9193999767303467,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.9193999767303467,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/call-centre","display_name":"Call centre","score":0.9154098033905029},{"id":"https://openalex.org/keywords/relocation","display_name":"Relocation","score":0.7730334997177124},{"id":"https://openalex.org/keywords/flexibility","display_name":"Flexibility (engineering)","score":0.5697857737541199},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5026531219482422},{"id":"https://openalex.org/keywords/field","display_name":"Field (mathematics)","score":0.4260028004646301},{"id":"https://openalex.org/keywords/space","display_name":"Space (punctuation)","score":0.4193149209022522},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.4069024920463562},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.3954107165336609},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.34967565536499023},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.33510303497314453},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.32522475719451904},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.23962047696113586},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.20227926969528198},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.11406677961349487},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.0980459451675415}],"concepts":[{"id":"https://openalex.org/C2779808267","wikidata":"https://www.wikidata.org/wiki/Q476796","display_name":"Call centre","level":2,"score":0.9154098033905029},{"id":"https://openalex.org/C2779019381","wikidata":"https://www.wikidata.org/wiki/Q3499564","display_name":"Relocation","level":2,"score":0.7730334997177124},{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.5697857737541199},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5026531219482422},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.4260028004646301},{"id":"https://openalex.org/C2778572836","wikidata":"https://www.wikidata.org/wiki/Q380933","display_name":"Space (punctuation)","level":2,"score":0.4193149209022522},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.4069024920463562},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.3954107165336609},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.34967565536499023},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.33510303497314453},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.32522475719451904},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.23962047696113586},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.20227926969528198},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.11406677961349487},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0980459451675415},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C202444582","wikidata":"https://www.wikidata.org/wiki/Q837863","display_name":"Pure mathematics","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/1-4020-8155-3_12","is_oa":true,"landing_page_url":"https://doi.org/10.1007/1-4020-8155-3_12","pdf_url":"https://link.springer.com/content/pdf/10.1007%2F1-4020-8155-3_12.pdf","source":{"id":"https://openalex.org/S4306463519","display_name":"Kluwer Academic Publishers eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP International Federation for Information Processing","raw_type":"book-chapter"}],"best_oa_location":{"id":"doi:10.1007/1-4020-8155-3_12","is_oa":true,"landing_page_url":"https://doi.org/10.1007/1-4020-8155-3_12","pdf_url":"https://link.springer.com/content/pdf/10.1007%2F1-4020-8155-3_12.pdf","source":{"id":"https://openalex.org/S4306463519","display_name":"Kluwer Academic Publishers eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"IFIP International Federation for Information Processing","raw_type":"book-chapter"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.699999988079071}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2111739918.pdf","grobid_xml":"https://content.openalex.org/works/W2111739918.grobid-xml"},"referenced_works_count":7,"referenced_works":["https://openalex.org/W316606998","https://openalex.org/W354353587","https://openalex.org/W641989245","https://openalex.org/W658834463","https://openalex.org/W1501528081","https://openalex.org/W3006181765","https://openalex.org/W3006314733"],"related_works":["https://openalex.org/W2046732476","https://openalex.org/W2486027828","https://openalex.org/W2034964907","https://openalex.org/W2380877425","https://openalex.org/W2147260044","https://openalex.org/W2365744358","https://openalex.org/W2330526172","https://openalex.org/W2066619073","https://openalex.org/W2386505781","https://openalex.org/W2992703792"],"abstract_inverted_index":{"Call":[0,12],"centres":[1],"are":[2],"a":[3,74,102],"key":[4],"business":[5],"form":[6],"in":[7,19,49,58,63,67,85,101],"the":[8,70,86],"modern":[9],"information":[10],"society.":[11],"centres,":[13,42],"based":[14,80],"on":[15,81],"e-work,":[16],"allow":[17],"flexibility":[18],"space":[20],"concerning":[21],"organisational":[22],"locations.":[23],"The":[24,52,88,124],"long-term":[25],"aim":[26],"of":[27,40,91],"our":[28,82],"study":[29],"is":[30,46],"to":[31],"understand":[32],"factors":[33,93],"behind":[34],"establishments,":[35],"locations":[36,57],"and":[37,43,65,107,112,118,122],"continued":[38],"existence":[39],"call":[41,55,77,96,134],"this":[44,50],"paper":[45,53,125],"one":[47],"step":[48],"process.":[51],"illustrates":[54,126],"centre":[56,78,97,135],"two":[59,128],"rural":[60],"regions,":[61],"Ljusdal":[62],"Sweden":[64],"Kuusamo":[66],"Finland.":[68],"In":[69],"analysis":[71],"we":[72],"use":[73],"model":[75,89],"for":[76,133],"location,":[79,98],"earlier":[83],"studies":[84],"field.":[87],"consists":[90],"five":[92],"that":[94],"affect":[95],"or":[99],"relocation,":[100],"specific":[103],"region;":[104],"Business":[105],"Environment":[106],"Community":[108],"Related":[109,114],"Factors,":[110],"Communications":[111],"Organisation":[113],"Considerations,":[115],"Market":[116],"Existence":[117],"Access,":[119],"Resource":[120],"Availability":[121],"Entrepreneurship.":[123],"how":[127],"regions":[129],"give":[130],"different":[131],"prerequisites":[132],"location.":[136]},"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
