{"id":"https://openalex.org/W1501091291","doi":"https://doi.org/10.1007/1-4020-2148-8_4","title":"Personalisation and Trust: A Reciprocal Relationship?","display_name":"Personalisation and Trust: A Reciprocal Relationship?","publication_year":2004,"publication_date":"2004-01-01","ids":{"openalex":"https://openalex.org/W1501091291","doi":"https://doi.org/10.1007/1-4020-2148-8_4","mag":"1501091291"},"language":"en","primary_location":{"id":"doi:10.1007/1-4020-2148-8_4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/1-4020-2148-8_4","pdf_url":null,"source":{"id":"https://openalex.org/S4210187768","display_name":"Human-computer interaction series","issn_l":"1571-5035","issn":["1571-5035","2524-4477"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Human-Computer Interaction Series","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5069031588","display_name":"Pam Briggs","orcid":"https://orcid.org/0000-0001-5028-4601"},"institutions":[{"id":"https://openalex.org/I32394136","display_name":"Northumbria University","ror":"https://ror.org/049e6bc10","country_code":"GB","type":"education","lineage":["https://openalex.org/I32394136"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Pamela Briggs","raw_affiliation_strings":["School of Psychology and Sport Sciences, Northumbria University, Newcastle upon Tyne, NE1 8ST, U.K.#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Psychology and Sport Sciences, Northumbria University, Newcastle upon Tyne, NE1 8ST, U.K.#TAB#","institution_ids":["https://openalex.org/I32394136"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5091179895","display_name":"Brad Simpson","orcid":null},"institutions":[{"id":"https://openalex.org/I177639307","display_name":"University of Dundee","ror":"https://ror.org/03h2bxq36","country_code":"GB","type":"education","lineage":["https://openalex.org/I177639307"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Brad Simpson","raw_affiliation_strings":["Self-Service Strategic Solutions NCR Financial Solutions Group Ltd., Kingsway West, Dundee DD2 3XX Scotland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Self-Service Strategic Solutions NCR Financial Solutions Group Ltd., Kingsway West, Dundee DD2 3XX Scotland","institution_ids":["https://openalex.org/I177639307"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5035208761","display_name":"Antonella De Angeli","orcid":"https://orcid.org/0000-0002-1525-0489"},"institutions":[{"id":"https://openalex.org/I177639307","display_name":"University of Dundee","ror":"https://ror.org/03h2bxq36","country_code":"GB","type":"education","lineage":["https://openalex.org/I177639307"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Antonella De Angeli","raw_affiliation_strings":["Self-Service Strategic Solutions NCR Financial Solutions Group Ltd., Kingsway West, Dundee DD2 3XX Scotland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Self-Service Strategic Solutions NCR Financial Solutions Group Ltd., Kingsway West, Dundee DD2 3XX Scotland","institution_ids":["https://openalex.org/I177639307"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":24.0865,"has_fulltext":false,"cited_by_count":68,"citation_normalized_percentile":{"value":0.994003,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"39","last_page":"55"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9901999831199646,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.989799976348877,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/personalization","display_name":"Personalization","score":0.7401319742202759},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.649351954460144},{"id":"https://openalex.org/keywords/converse","display_name":"Converse","score":0.6342756748199463},{"id":"https://openalex.org/keywords/confidentiality","display_name":"Confidentiality","score":0.6068170070648193},{"id":"https://openalex.org/keywords/database-transaction","display_name":"Database transaction","score":0.5866701602935791},{"id":"https://openalex.org/keywords/vendor","display_name":"Vendor","score":0.5735503435134888},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.5144574642181396},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4886196255683899},{"id":"https://openalex.org/keywords/construct","display_name":"Construct (python library)","score":0.47760578989982605},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.3611031174659729},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3543230891227722},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3264477849006653},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2816033363342285},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2583684027194977},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.22443637251853943},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.10151788592338562},{"id":"https://openalex.org/keywords/epistemology","display_name":"Epistemology","score":0.09179574251174927}],"concepts":[{"id":"https://openalex.org/C183003079","wikidata":"https://www.wikidata.org/wiki/Q1000371","display_name":"Personalization","level":2,"score":0.7401319742202759},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.649351954460144},{"id":"https://openalex.org/C2776809875","wikidata":"https://www.wikidata.org/wiki/Q1375963","display_name":"Converse","level":2,"score":0.6342756748199463},{"id":"https://openalex.org/C71745522","wikidata":"https://www.wikidata.org/wiki/Q2476929","display_name":"Confidentiality","level":2,"score":0.6068170070648193},{"id":"https://openalex.org/C75949130","wikidata":"https://www.wikidata.org/wiki/Q848010","display_name":"Database transaction","level":2,"score":0.5866701602935791},{"id":"https://openalex.org/C2777338717","wikidata":"https://www.wikidata.org/wiki/Q1762621","display_name":"Vendor","level":2,"score":0.5735503435134888},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.5144574642181396},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4886196255683899},{"id":"https://openalex.org/C2780801425","wikidata":"https://www.wikidata.org/wiki/Q5164392","display_name":"Construct (python library)","level":2,"score":0.47760578989982605},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3611031174659729},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3543230891227722},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3264477849006653},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2816033363342285},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2583684027194977},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.22443637251853943},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.10151788592338562},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.09179574251174927},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1007/1-4020-2148-8_4","is_oa":false,"landing_page_url":"https://doi.org/10.1007/1-4020-2148-8_4","pdf_url":null,"source":{"id":"https://openalex.org/S4210187768","display_name":"Human-computer interaction series","issn_l":"1571-5035","issn":["1571-5035","2524-4477"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Human-Computer Interaction Series","raw_type":"book-chapter"},{"id":"pmh:oai:iris.unitn.it:11572/90128","is_oa":false,"landing_page_url":"http://hdl.handle.net/11572/90128","pdf_url":null,"source":{"id":"https://openalex.org/S4306401913","display_name":"Institutional Research Information System (Universit\u00e0 degli Studi di Trento)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I193223587","host_organization_name":"University of Trento","host_organization_lineage":["https://openalex.org/I193223587"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/bookPart"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":36,"referenced_works":["https://openalex.org/W55364631","https://openalex.org/W1788719434","https://openalex.org/W1815588791","https://openalex.org/W1862683797","https://openalex.org/W1891363781","https://openalex.org/W1978271112","https://openalex.org/W1987710704","https://openalex.org/W2004845716","https://openalex.org/W2007567868","https://openalex.org/W2016521544","https://openalex.org/W2016529195","https://openalex.org/W2016603457","https://openalex.org/W2043222000","https://openalex.org/W2049288494","https://openalex.org/W2050166650","https://openalex.org/W2053522939","https://openalex.org/W2058107831","https://openalex.org/W2084690415","https://openalex.org/W2097687930","https://openalex.org/W2104545034","https://openalex.org/W2104882046","https://openalex.org/W2121103719","https://openalex.org/W2130995195","https://openalex.org/W2131896026","https://openalex.org/W2135208428","https://openalex.org/W2136407476","https://openalex.org/W2142175015","https://openalex.org/W2157681268","https://openalex.org/W2171009068","https://openalex.org/W2297548743","https://openalex.org/W2324341692","https://openalex.org/W2337912006","https://openalex.org/W2407409432","https://openalex.org/W2501826160","https://openalex.org/W2649135381","https://openalex.org/W6644438389"],"related_works":["https://openalex.org/W4387497383","https://openalex.org/W3183948672","https://openalex.org/W3173606202","https://openalex.org/W3110381201","https://openalex.org/W2948807893","https://openalex.org/W2935909890","https://openalex.org/W2778153218","https://openalex.org/W2758277628","https://openalex.org/W1531601525","https://openalex.org/W2387449261"],"abstract_inverted_index":null,"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":6},{"year":2012,"cited_by_count":5}],"updated_date":"2026-08-03T07:22:36.454288","created_date":"2025-10-10T00:00:00"}