{"id":"https://openalex.org/W1970012040","doi":"https://doi.org/10.1002/asi.23340","title":"How online social interactions influence customer information contribution behavior in online social shopping communities: A social learning theory perspective","display_name":"How online social interactions influence customer information contribution behavior in online social shopping communities: A social learning theory perspective","publication_year":2015,"publication_date":"2015-01-08","ids":{"openalex":"https://openalex.org/W1970012040","doi":"https://doi.org/10.1002/asi.23340","mag":"1970012040"},"language":"en","primary_location":{"id":"doi:10.1002/asi.23340","is_oa":false,"landing_page_url":"https://doi.org/10.1002/asi.23340","pdf_url":null,"source":{"id":"https://openalex.org/S4210197613","display_name":"Journal of the Association for Information Science and Technology","issn_l":"2330-1635","issn":["2330-1635","2330-1643"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the Association for Information Science and Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103264799","display_name":"Christy M.K. Cheung","orcid":"https://orcid.org/0000-0003-4411-0570"},"institutions":[{"id":"https://openalex.org/I141568987","display_name":"Hong Kong Baptist University","ror":"https://ror.org/0145fw131","country_code":"HK","type":"education","lineage":["https://openalex.org/I141568987"]}],"countries":["HK"],"is_corresponding":true,"raw_author_name":"Christy M.K. Cheung","raw_affiliation_strings":["Department of Finance & Decision Sciences Hong Kong Baptist University  34 Renfrew Road, Kowloon Tong, Kowloon Hong Kong","Department of Finance & Decision Sciences Hong Kong Baptist University 34 Renfrew Road, Kowloon Tong, Kowloon Hong Kong"],"affiliations":[{"raw_affiliation_string":"Department of Finance & Decision Sciences Hong Kong Baptist University  34 Renfrew Road, Kowloon Tong, Kowloon Hong Kong","institution_ids":["https://openalex.org/I141568987"]},{"raw_affiliation_string":"Department of Finance & Decision Sciences Hong Kong Baptist University 34 Renfrew Road, Kowloon Tong, Kowloon Hong Kong","institution_ids":["https://openalex.org/I141568987"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053978140","display_name":"Ivy L.B. Liu","orcid":null},"institutions":[{"id":"https://openalex.org/I57093077","display_name":"Swinburne University of Technology","ror":"https://ror.org/031rekg67","country_code":"AU","type":"education","lineage":["https://openalex.org/I57093077"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Ivy L.B. Liu","raw_affiliation_strings":["Department of Information Systems and Logistics, Faculty of Business and Enterprise Swinburne University of Technology  John St, Hawthorn VIC 3122 Melbourne Australia","Department of Information Systems and Logistics, Faculty of Business and Enterprise Swinburne University of Technology John St, Hawthorn VIC 3122 Melbourne Australia"],"affiliations":[{"raw_affiliation_string":"Department of Information Systems and Logistics, Faculty of Business and Enterprise Swinburne University of Technology  John St, Hawthorn VIC 3122 Melbourne Australia","institution_ids":["https://openalex.org/I57093077"]},{"raw_affiliation_string":"Department of Information Systems and Logistics, Faculty of Business and Enterprise Swinburne University of Technology John St, Hawthorn VIC 3122 Melbourne Australia","institution_ids":["https://openalex.org/I57093077"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100376654","display_name":"Matthew Lee","orcid":"https://orcid.org/0000-0001-8190-608X"},"institutions":[{"id":"https://openalex.org/I168719708","display_name":"City University of Hong Kong","ror":"https://ror.org/03q8dnn23","country_code":"HK","type":"education","lineage":["https://openalex.org/I168719708"]}],"countries":["HK"],"is_corresponding":true,"raw_author_name":"Matthew K.O. Lee","raw_affiliation_strings":["Department of Information Systems City University of Hong Kong  83 Tat Chee Avenue, Kowloon Tong Hong Kong","Department of Information Systems City University of Hong Kong 83 Tat Chee Avenue, Kowloon Tong Hong Kong"],"affiliations":[{"raw_affiliation_string":"Department of Information Systems City University of Hong Kong  83 Tat Chee Avenue, Kowloon Tong Hong Kong","institution_ids":["https://openalex.org/I168719708"]},{"raw_affiliation_string":"Department of Information Systems City University of Hong Kong 83 Tat Chee Avenue, Kowloon Tong Hong Kong","institution_ids":["https://openalex.org/I168719708"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5053978140","https://openalex.org/A5100376654","https://openalex.org/A5103264799"],"corresponding_institution_ids":["https://openalex.org/I141568987","https://openalex.org/I168719708","https://openalex.org/I57093077"],"apc_list":{"value":3000,"currency":"USD","value_usd":3000},"apc_paid":null,"fwci":23.5667,"has_fulltext":false,"cited_by_count":132,"citation_normalized_percentile":{"value":0.99258384,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":"66","issue":"12","first_page":"2511","last_page":"2521"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/reputation","display_name":"Reputation","score":0.6664026379585266},{"id":"https://openalex.org/keywords/social-learning","display_name":"Social learning","score":0.5767198204994202},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.5141189694404602},{"id":"https://openalex.org/keywords/online-community","display_name":"Online community","score":0.5140060186386108},{"id":"https://openalex.org/keywords/observational-learning","display_name":"Observational learning","score":0.5008044242858887},{"id":"https://openalex.org/keywords/online-participation","display_name":"Online participation","score":0.4955850839614868},{"id":"https://openalex.org/keywords/social-learning-theory","display_name":"Social learning theory","score":0.45457714796066284},{"id":"https://openalex.org/keywords/customer-intelligence","display_name":"Customer intelligence","score":0.43542414903640747},{"id":"https://openalex.org/keywords/customer-retention","display_name":"Customer retention","score":0.41028618812561035},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.38626936078071594},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3725273013114929},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3452531695365906},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2729645371437073},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2665576934814453},{"id":"https://openalex.org/keywords/experiential-learning","display_name":"Experiential learning","score":0.23346921801567078},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.2146461009979248},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.17950329184532166},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.17010760307312012},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.1606839895248413},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.12365931272506714},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.10707032680511475},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.08919528126716614},{"id":"https://openalex.org/keywords/mathematics-education","display_name":"Mathematics education","score":0.07498115301132202}],"concepts":[{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.6664026379585266},{"id":"https://openalex.org/C79416737","wikidata":"https://www.wikidata.org/wiki/Q2305519","display_name":"Social learning","level":2,"score":0.5767198204994202},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5141189694404602},{"id":"https://openalex.org/C2778165684","wikidata":"https://www.wikidata.org/wiki/Q6576792","display_name":"Online community","level":2,"score":0.5140060186386108},{"id":"https://openalex.org/C102483320","wikidata":"https://www.wikidata.org/wiki/Q1143725","display_name":"Observational learning","level":3,"score":0.5008044242858887},{"id":"https://openalex.org/C137405303","wikidata":"https://www.wikidata.org/wiki/Q7094107","display_name":"Online participation","level":3,"score":0.4955850839614868},{"id":"https://openalex.org/C15046100","wikidata":"https://www.wikidata.org/wiki/Q2337214","display_name":"Social learning theory","level":2,"score":0.45457714796066284},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.43542414903640747},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.41028618812561035},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.38626936078071594},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3725273013114929},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3452531695365906},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2729645371437073},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2665576934814453},{"id":"https://openalex.org/C37228920","wikidata":"https://www.wikidata.org/wiki/Q1307600","display_name":"Experiential learning","level":2,"score":0.23346921801567078},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.2146461009979248},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.17950329184532166},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.17010760307312012},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.1606839895248413},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.12365931272506714},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.10707032680511475},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.08919528126716614},{"id":"https://openalex.org/C145420912","wikidata":"https://www.wikidata.org/wiki/Q853077","display_name":"Mathematics education","level":1,"score":0.07498115301132202},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1002/asi.23340","is_oa":false,"landing_page_url":"https://doi.org/10.1002/asi.23340","pdf_url":null,"source":{"id":"https://openalex.org/S4210197613","display_name":"Journal of the Association for Information Science and Technology","issn_l":"2330-1635","issn":["2330-1635","2330-1643"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the Association for Information Science and Technology","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:bla:jinfst:v:66:y:2015:i:12:p:2511-2521","is_oa":false,"landing_page_url":"http://hdl.handle.net/10.1002/asi.23340","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:researchbank.swinburne.edu.au:41548234-2612-46a3-a419-9bf5eec1aaed/1","is_oa":false,"landing_page_url":"http://hdl.handle.net/1959.3/397559","pdf_url":null,"source":{"id":"https://openalex.org/S4306401157","display_name":"Swinburne Research Bank (Swinburne University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I57093077","host_organization_name":"Swinburne University of Technology","host_organization_lineage":["https://openalex.org/I57093077"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Journal of the Association for Information Science and Technology, Vol. 66, no. 12 (Dec 2015), pp. 2511-2521","raw_type":""}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":77,"referenced_works":["https://openalex.org/W44131140","https://openalex.org/W76789258","https://openalex.org/W158118704","https://openalex.org/W265991083","https://openalex.org/W602582528","https://openalex.org/W1488402966","https://openalex.org/W1532011672","https://openalex.org/W1545970977","https://openalex.org/W1562208008","https://openalex.org/W1563518556","https://openalex.org/W1565831494","https://openalex.org/W1574987893","https://openalex.org/W1596801600","https://openalex.org/W1606420731","https://openalex.org/W1871569267","https://openalex.org/W1926382720","https://openalex.org/W1976665663","https://openalex.org/W1979257114","https://openalex.org/W1980918868","https://openalex.org/W1984153006","https://openalex.org/W1986684834","https://openalex.org/W1995182106","https://openalex.org/W2002725950","https://openalex.org/W2003789616","https://openalex.org/W2005424740","https://openalex.org/W2008847955","https://openalex.org/W2012172718","https://openalex.org/W2024669346","https://openalex.org/W2036515033","https://openalex.org/W2039684116","https://openalex.org/W2040924390","https://openalex.org/W2041195856","https://openalex.org/W2050075077","https://openalex.org/W2056795330","https://openalex.org/W2059543902","https://openalex.org/W2061809273","https://openalex.org/W2065615812","https://openalex.org/W2065730302","https://openalex.org/W2073506374","https://openalex.org/W2081642942","https://openalex.org/W2082950241","https://openalex.org/W2083439948","https://openalex.org/W2091087160","https://openalex.org/W2107639039","https://openalex.org/W2109632007","https://openalex.org/W2111024033","https://openalex.org/W2117203175","https://openalex.org/W2117948235","https://openalex.org/W2123841990","https://openalex.org/W2125744414","https://openalex.org/W2131821896","https://openalex.org/W2134049139","https://openalex.org/W2134590908","https://openalex.org/W2138150506","https://openalex.org/W2156947671","https://openalex.org/W2158216255","https://openalex.org/W2159289164","https://openalex.org/W2159401492","https://openalex.org/W2160476817","https://openalex.org/W2163020995","https://openalex.org/W2163975393","https://openalex.org/W2165117260","https://openalex.org/W2167325287","https://openalex.org/W2170356717","https://openalex.org/W2313211529","https://openalex.org/W3122000667","https://openalex.org/W3122657203","https://openalex.org/W3124923688","https://openalex.org/W3147795728","https://openalex.org/W3214923421","https://openalex.org/W4205951922","https://openalex.org/W4229742094","https://openalex.org/W4233588970","https://openalex.org/W4237257345","https://openalex.org/W4247528861","https://openalex.org/W4255553891","https://openalex.org/W4292808503"],"related_works":["https://openalex.org/W4250345647","https://openalex.org/W2334529707","https://openalex.org/W3096877942","https://openalex.org/W2387652057","https://openalex.org/W2357134010","https://openalex.org/W2285680859","https://openalex.org/W2918766108","https://openalex.org/W2031296091","https://openalex.org/W2996597279","https://openalex.org/W2895308006"],"abstract_inverted_index":{"Online":[0],"social":[1,25,47,89,156],"shopping":[2,26,157],"communities":[3,27],"are":[4,95],"transforming":[5],"the":[6,18,37,57,64,128],"way":[7],"customers":[8,85],"communicate":[9],"and":[10,69,103,133],"exchange":[11],"product":[12],"information":[13,51,76,100,135,147],"with":[14],"others.":[15],"To":[16],"date,":[17],"issue":[19],"of":[20,60,80,146],"customer":[21,50,61,75,99,119,134],"participation":[22],"in":[23,36,63,86],"online":[24,46,88,155],"has":[28,121],"become":[29],"an":[30,87],"important":[31],"but":[32,150],"underexplored":[33],"research":[34],"area":[35],"academic":[38],"literature.":[39],"In":[40],"this":[41],"study,":[42],"we":[43],"examined":[44],"how":[45],"interactions":[48],"affect":[49],"contribution":[52,77,101,136,148],"behavior.":[53,78,137],"We":[54],"also":[55,116,151],"explored":[56],"moderating":[58,125],"role":[59],"reputation":[62,120],"relationship":[65,129],"between":[66,130],"observational":[67,112,131],"learning":[68,71,106,132],"reinforcement":[70,105],"as":[72,74],"well":[73],"Analyses":[79],"panel":[81],"data":[82],"from":[83],"6,121":[84],"fashion":[90],"platform":[91],"revealed":[92],"that":[93,104,118],"they":[94],"significant":[96,123],"factors":[97],"affecting":[98],"behavior":[102,149],"exhibits":[107],"a":[108,122],"stronger":[109],"effect":[110,126],"than":[111],"learning.":[113],"The":[114],"results":[115],"showed":[117],"negative":[124],"on":[127],"This":[138],"study":[139],"not":[140],"only":[141],"enriched":[142],"our":[143],"theoretical":[144],"understanding":[145],"provided":[152],"guidelines":[153],"for":[154],"community":[158,164],"administrators":[159],"to":[160],"better":[161],"design":[162],"their":[163],"features.":[165]},"counts_by_year":[{"year":2025,"cited_by_count":9},{"year":2024,"cited_by_count":21},{"year":2023,"cited_by_count":31},{"year":2022,"cited_by_count":8},{"year":2021,"cited_by_count":16},{"year":2020,"cited_by_count":15},{"year":2019,"cited_by_count":9},{"year":2018,"cited_by_count":7},{"year":2017,"cited_by_count":11},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}