{"id":"https://openalex.org/W2915051988","doi":"https://doi.org/10.1002/pra2.2018.14505501054","title":"Towards a more inclusive technical website: Knowledge gaps, performance, experience, and perception differences among various user groups","display_name":"Towards a more inclusive technical website: Knowledge gaps, performance, experience, and perception differences among various user groups","publication_year":2018,"publication_date":"2018-01-01","ids":{"openalex":"https://openalex.org/W2915051988","doi":"https://doi.org/10.1002/pra2.2018.14505501054","mag":"2915051988"},"language":"en","primary_location":{"id":"doi:10.1002/pra2.2018.14505501054","is_oa":false,"landing_page_url":"https://doi.org/10.1002/pra2.2018.14505501054","pdf_url":null,"source":{"id":"https://openalex.org/S4393918545","display_name":"Proceedings of the Association for Information Science and Technology","issn_l":"2373-9231","issn":["2373-9231"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Association for Information Science and Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004917238","display_name":"Rong Tang","orcid":"https://orcid.org/0000-0001-9841-6562"},"institutions":[{"id":"https://openalex.org/I179245896","display_name":"Simmons University","ror":"https://ror.org/04mbfgm16","country_code":"US","type":"education","lineage":["https://openalex.org/I179245896"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Rong Tang","raw_affiliation_strings":["Simmons University USA","Simmons University, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Simmons University USA","institution_ids":["https://openalex.org/I179245896"]},{"raw_affiliation_string":"Simmons University, USA","institution_ids":["https://openalex.org/I179245896"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5108415504","display_name":"Wenqing Lu","orcid":null},"institutions":[{"id":"https://openalex.org/I179245896","display_name":"Simmons University","ror":"https://ror.org/04mbfgm16","country_code":"US","type":"education","lineage":["https://openalex.org/I179245896"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Wenqing Lu","raw_affiliation_strings":["Simmons University USA","Simmons University, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Simmons University USA","institution_ids":["https://openalex.org/I179245896"]},{"raw_affiliation_string":"Simmons University, USA","institution_ids":["https://openalex.org/I179245896"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5088805265","display_name":"Will Gregg","orcid":null},"institutions":[{"id":"https://openalex.org/I179245896","display_name":"Simmons University","ror":"https://ror.org/04mbfgm16","country_code":"US","type":"education","lineage":["https://openalex.org/I179245896"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Will Gregg","raw_affiliation_strings":["Simmons University USA","Simmons University, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Simmons University USA","institution_ids":["https://openalex.org/I179245896"]},{"raw_affiliation_string":"Simmons University, USA","institution_ids":["https://openalex.org/I179245896"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5065966892","display_name":"Steven Gentry","orcid":"https://orcid.org/0000-0003-0596-2439"},"institutions":[{"id":"https://openalex.org/I179245896","display_name":"Simmons University","ror":"https://ror.org/04mbfgm16","country_code":"US","type":"education","lineage":["https://openalex.org/I179245896"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Steven Gentry","raw_affiliation_strings":["Simmons University USA","Simmons University, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Simmons University USA","institution_ids":["https://openalex.org/I179245896"]},{"raw_affiliation_string":"Simmons University, USA","institution_ids":["https://openalex.org/I179245896"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5055692672","display_name":"Stephen E. Humeston","orcid":null},"institutions":[{"id":"https://openalex.org/I179245896","display_name":"Simmons University","ror":"https://ror.org/04mbfgm16","country_code":"US","type":"education","lineage":["https://openalex.org/I179245896"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Stephen E. Humeston","raw_affiliation_strings":["Simmons University USA","Simmons University, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Simmons University USA","institution_ids":["https://openalex.org/I179245896"]},{"raw_affiliation_string":"Simmons University, USA","institution_ids":["https://openalex.org/I179245896"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5004917238","https://openalex.org/A5055692672","https://openalex.org/A5065966892","https://openalex.org/A5088805265","https://openalex.org/A5108415504"],"corresponding_institution_ids":["https://openalex.org/I179245896"],"apc_list":null,"apc_paid":null,"fwci":1.5204,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.84256161,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":95},"biblio":{"volume":"55","issue":"1","first_page":"494","last_page":"503"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12481","display_name":"Digital Accessibility for Disabilities","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12481","display_name":"Digital Accessibility for Disabilities","score":0.9993000030517578,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.988099992275238,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.8603887557983398},{"id":"https://openalex.org/keywords/terminology","display_name":"Terminology","score":0.7245591878890991},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5889371633529663},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.5447484254837036},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.5283530354499817},{"id":"https://openalex.org/keywords/metadata","display_name":"Metadata","score":0.5019447803497314},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.4901352822780609},{"id":"https://openalex.org/keywords/technical-communication","display_name":"Technical communication","score":0.4501127004623413},{"id":"https://openalex.org/keywords/user-experience-design","display_name":"User experience design","score":0.4483557343482971},{"id":"https://openalex.org/keywords/inclusion","display_name":"Inclusion (mineral)","score":0.4451846778392792},{"id":"https://openalex.org/keywords/user-group","display_name":"User group","score":0.4388805627822876},{"id":"https://openalex.org/keywords/web-usability","display_name":"Web usability","score":0.41070273518562317},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.25747308135032654},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.24859276413917542},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.1540220081806183}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.8603887557983398},{"id":"https://openalex.org/C547195049","wikidata":"https://www.wikidata.org/wiki/Q1725664","display_name":"Terminology","level":2,"score":0.7245591878890991},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5889371633529663},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5447484254837036},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5283530354499817},{"id":"https://openalex.org/C93518851","wikidata":"https://www.wikidata.org/wiki/Q180160","display_name":"Metadata","level":2,"score":0.5019447803497314},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.4901352822780609},{"id":"https://openalex.org/C64364511","wikidata":"https://www.wikidata.org/wiki/Q1132530","display_name":"Technical communication","level":2,"score":0.4501127004623413},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.4483557343482971},{"id":"https://openalex.org/C109359841","wikidata":"https://www.wikidata.org/wiki/Q728944","display_name":"Inclusion (mineral)","level":2,"score":0.4451846778392792},{"id":"https://openalex.org/C3017738328","wikidata":"https://www.wikidata.org/wiki/Q613366","display_name":"User group","level":2,"score":0.4388805627822876},{"id":"https://openalex.org/C4237393","wikidata":"https://www.wikidata.org/wiki/Q1636686","display_name":"Web usability","level":3,"score":0.41070273518562317},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.25747308135032654},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.24859276413917542},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.1540220081806183},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1002/pra2.2018.14505501054","is_oa":false,"landing_page_url":"https://doi.org/10.1002/pra2.2018.14505501054","pdf_url":null,"source":{"id":"https://openalex.org/S4393918545","display_name":"Proceedings of the Association for Information Science and Technology","issn_l":"2373-9231","issn":["2373-9231"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Association for Information Science and Technology","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.46000000834465027,"display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W1569768344","https://openalex.org/W1575645407","https://openalex.org/W1581674357","https://openalex.org/W1996841097","https://openalex.org/W1998504199","https://openalex.org/W2002955137","https://openalex.org/W2021119804","https://openalex.org/W2027188718","https://openalex.org/W2089073762","https://openalex.org/W2140978593","https://openalex.org/W2142984484","https://openalex.org/W2590991026","https://openalex.org/W2740166806","https://openalex.org/W2776469345","https://openalex.org/W2969488522"],"related_works":["https://openalex.org/W2158732979","https://openalex.org/W4360618800","https://openalex.org/W2905469160","https://openalex.org/W1512212812","https://openalex.org/W2783290075","https://openalex.org/W1521562047","https://openalex.org/W2167626612","https://openalex.org/W4390687392","https://openalex.org/W2470453605","https://openalex.org/W4376473828"],"abstract_inverted_index":{"ABSTRACT":[0],"This":[1],"paper":[2,129],"reports":[3],"a":[4,14,75,88,115,132],"usability":[5,137],"and":[6,34,41,53,57,60,67,96,106,113,146],"user":[7,45,117,148],"experience":[8],"research":[9,120],"study":[10],"of":[11,78,111],"PBCore.org":[12],",":[13],"WGBH":[15],"website":[16,92],"supporting":[17],"the":[18,79,100],"PBCore":[19],"metadata":[20],"dictionary.":[21],"Usability":[22],"testing":[23],"was":[24],"conducted":[25],"with":[26,131],"53":[27],"participants":[28,61,83],"who":[29,62,69],"worked":[30],"in":[31,38],"audiovisual":[32],"processing":[33],"archiving.":[35],"Significant":[36],"differences":[37],"task":[39],"performances":[40],"interaction":[42],"experiences":[43],"among":[44],"groups":[46],"were":[47],"found,":[48],"most":[49],"notably":[50],"between":[51],"broadcast":[52],"information":[54,98],"professionals,":[55],"archivists/librarians":[56],"other":[58],"staff,":[59],"had":[63],"an":[64,144],"LIS":[65],"degree":[66],"those":[68],"did":[70],"not.":[71],"Qualitative":[72],"observations":[73],"afforded":[74],"deeper":[76],"understanding":[77],"difficulties":[80],"that":[81],"non\u2010LIS":[82],"encountered.":[84],"Recommendations":[85],"for":[86,134,139],"designing":[87],"more":[89],"inclusive":[90,145],"technical":[91,103,140],"include":[93],"providing":[94],"contextual":[95],"practical":[97],"on":[99],"homepage,":[101],"delivering":[102],"content":[104],"visually":[105],"interactively,":[107],"offering":[108],"understandable":[109],"definitions":[110],"terminology,":[112],"building":[114],"vibrant":[116],"community.":[118],"Further":[119],"documenting":[121],"users'":[122],"knowledge":[123],"gaps":[124],"would":[125],"be":[126],"valuable.":[127],"The":[128],"concludes":[130],"call":[133],"developing":[135],"specific":[136],"requirements":[138],"websites":[141],"to":[142],"create":[143],"accessible":[147],"experience.":[149]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2021,"cited_by_count":2}],"updated_date":"2026-05-21T09:19:25.381259","created_date":"2025-10-10T00:00:00"}