{"id":"https://openalex.org/W1780999358","doi":"https://doi.org/10.1002/meet.2014.14505101104","title":"A proposed scale for measuring the quality of social media services: An E\u2010S\u2010QUAL approach","display_name":"A proposed scale for measuring the quality of social media services: An E\u2010S\u2010QUAL approach","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W1780999358","doi":"https://doi.org/10.1002/meet.2014.14505101104","mag":"1780999358"},"language":"en","primary_location":{"id":"doi:10.1002/meet.2014.14505101104","is_oa":true,"landing_page_url":"https://doi.org/10.1002/meet.2014.14505101104","pdf_url":"https://onlinelibrary.wiley.com/doi/pdfdirect/10.1002/meet.2014.14505101104","source":{"id":"https://openalex.org/S4306523999","display_name":"Proceedings of the American Society for Information Science and Technology","issn_l":"1550-8390","issn":["1550-8390","1936-1734"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the American Society for Information Science and Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://onlinelibrary.wiley.com/doi/pdfdirect/10.1002/meet.2014.14505101104","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5077837308","display_name":"Hae Min Kim","orcid":"https://orcid.org/0000-0002-9128-0495"},"institutions":[{"id":"https://openalex.org/I72816309","display_name":"Drexel University","ror":"https://ror.org/04bdffz58","country_code":"US","type":"education","lineage":["https://openalex.org/I72816309"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Hae Min Kim","raw_affiliation_strings":["College of Computing & Informatics Drexel University  3141 Chestnut Street Philadelphia PA","College of Computing & Informatics Drexel University 3141 Chestnut Street Philadelphia PA"],"affiliations":[{"raw_affiliation_string":"College of Computing & Informatics Drexel University  3141 Chestnut Street Philadelphia PA","institution_ids":["https://openalex.org/I72816309"]},{"raw_affiliation_string":"College of Computing & Informatics Drexel University 3141 Chestnut Street Philadelphia PA","institution_ids":["https://openalex.org/I72816309"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5080355712","display_name":"Danuta A. Nitecki","orcid":"https://orcid.org/0000-0002-6232-7784"},"institutions":[{"id":"https://openalex.org/I72816309","display_name":"Drexel University","ror":"https://ror.org/04bdffz58","country_code":"US","type":"education","lineage":["https://openalex.org/I72816309"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Danuta A. Nitecki","raw_affiliation_strings":["University Libraries, Drexel University  3300 Market Street Philadelphia PA","University Libraries, Drexel University 3300 Market Street Philadelphia PA"],"affiliations":[{"raw_affiliation_string":"University Libraries, Drexel University  3300 Market Street Philadelphia PA","institution_ids":["https://openalex.org/I72816309"]},{"raw_affiliation_string":"University Libraries, Drexel University 3300 Market Street Philadelphia PA","institution_ids":["https://openalex.org/I72816309"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5077837308","https://openalex.org/A5080355712"],"corresponding_institution_ids":["https://openalex.org/I72816309"],"apc_list":null,"apc_paid":null,"fwci":2.9875,"has_fulltext":true,"cited_by_count":7,"citation_normalized_percentile":{"value":0.92061009,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"51","issue":"1","first_page":"1","last_page":"4"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9973999857902527,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9925000071525574,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.7226822376251221},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5826253294944763},{"id":"https://openalex.org/keywords/scale","display_name":"Scale (ratio)","score":0.5361926555633545},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5003268718719482},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4743998050689697},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.47377753257751465},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.46213191747665405},{"id":"https://openalex.org/keywords/focus-group","display_name":"Focus group","score":0.42664840817451477},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4193764626979828},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3372747302055359},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.33300864696502686},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2594936490058899}],"concepts":[{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.7226822376251221},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5826253294944763},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.5361926555633545},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5003268718719482},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4743998050689697},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.47377753257751465},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.46213191747665405},{"id":"https://openalex.org/C56995899","wikidata":"https://www.wikidata.org/wiki/Q1126687","display_name":"Focus group","level":2,"score":0.42664840817451477},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4193764626979828},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3372747302055359},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.33300864696502686},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2594936490058899},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1002/meet.2014.14505101104","is_oa":true,"landing_page_url":"https://doi.org/10.1002/meet.2014.14505101104","pdf_url":"https://onlinelibrary.wiley.com/doi/pdfdirect/10.1002/meet.2014.14505101104","source":{"id":"https://openalex.org/S4306523999","display_name":"Proceedings of the American Society for Information Science and Technology","issn_l":"1550-8390","issn":["1550-8390","1936-1734"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the American Society for Information Science and Technology","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1002/meet.2014.14505101104","is_oa":true,"landing_page_url":"https://doi.org/10.1002/meet.2014.14505101104","pdf_url":"https://onlinelibrary.wiley.com/doi/pdfdirect/10.1002/meet.2014.14505101104","source":{"id":"https://openalex.org/S4306523999","display_name":"Proceedings of the American Society for Information Science and Technology","issn_l":"1550-8390","issn":["1550-8390","1936-1734"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the American Society for Information Science and Technology","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.5199999809265137,"display_name":"Quality Education","id":"https://metadata.un.org/sdg/4"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1780999358.pdf","grobid_xml":"https://content.openalex.org/works/W1780999358.grobid-xml"},"referenced_works_count":26,"referenced_works":["https://openalex.org/W61344108","https://openalex.org/W193031941","https://openalex.org/W312711827","https://openalex.org/W1530382873","https://openalex.org/W1583351474","https://openalex.org/W1808212027","https://openalex.org/W1965516070","https://openalex.org/W1969310771","https://openalex.org/W1974352604","https://openalex.org/W1992394819","https://openalex.org/W2019928946","https://openalex.org/W2020701958","https://openalex.org/W2023812903","https://openalex.org/W2033074042","https://openalex.org/W2038434853","https://openalex.org/W2053001701","https://openalex.org/W2056252061","https://openalex.org/W2057895502","https://openalex.org/W2088178370","https://openalex.org/W2108526624","https://openalex.org/W2145168242","https://openalex.org/W2151694441","https://openalex.org/W2163133657","https://openalex.org/W3186540702","https://openalex.org/W4285719527","https://openalex.org/W6602539614"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2149537132","https://openalex.org/W1670566515","https://openalex.org/W641279757","https://openalex.org/W370975646","https://openalex.org/W596972243","https://openalex.org/W4242022592","https://openalex.org/W2018871932","https://openalex.org/W69751022","https://openalex.org/W4313230280"],"abstract_inverted_index":{"ABSTRACT":[0],"The":[1,148],"purpose":[2],"of":[3,16,45,64,68,143,150,155,174],"this":[4,79,151],"study":[5,80,152],"is":[6],"to":[7,11,26,110,134,138,157,160,168,170],"modify":[8],"a":[9,72,95],"scale":[10,128],"evaluate":[12],"the":[13,40,43,61,77,82,172,175],"service":[14,62,141,162],"quality":[15,44,63,142,163],"libraries\u2019":[17,100],"social":[18,23,46,69,122,145],"media.":[19],"Libraries":[20],"have":[21,56],"adopted":[22,81],"media":[24,47,70,123,146],"services":[25,118],"interact":[27],"with":[28],"their":[29],"users":[30,41],"and":[31,91,104,121,166],"share":[32],"information.":[33],"However,":[34],"we":[35],"know":[36],"little":[37],"about":[38],"how":[39],"perceive":[42],"services.":[48,147,176],"There":[49],"are":[50],"no":[51],"criteria":[52],"or":[53],"tools":[54],"that":[55],"been":[57],"developed":[58,85],"for":[59,99],"assessing":[60],"non\u2010profit":[65],"institutions\u2019":[66],"use":[67],"from":[71],"user":[73],"perspective.":[74],"To":[75],"address":[76],"gap,":[78],"E\u2010S\u2010QUAL":[83],"instrument":[84],"by":[86,119],"Parasuraman":[87],"et":[88],"al.":[89],"()":[90],"modified":[92,109,127],"it":[93],"through":[94],"focus":[96],"group":[97],"interview":[98],"application.":[101],"Four":[102],"dimensions":[103],"two":[105],"endogenous":[106],"constructs":[107],"were":[108],"reflect":[111],"three":[112],"features:":[113],"online":[114],"information":[115,117],"processing,":[116],"libraries,":[120],"as":[124],"platforms.":[125],"This":[126],"will":[129,153],"be":[130,154],"used":[131],"in":[132],"research":[133],"test":[135],"its":[136],"applicability":[137],"measure":[139],"user\u2010perceived":[140],"library":[144],"results":[149],"interest":[156],"researchers":[158],"seeking":[159],"develop":[161],"assessment":[164],"instruments":[165],"useful":[167],"managers":[169],"enhance":[171],"value":[173]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":2}],"updated_date":"2026-01-15T23:16:33.117629","created_date":"2025-10-10T00:00:00"}