{"id":"https://openalex.org/W2095371534","doi":"https://doi.org/10.1002/meet.2009.1450460117","title":"Opportunities, threats, & theoretical approaches: Research in traditional and social virtual reference quality","display_name":"Opportunities, threats, & theoretical approaches: Research in traditional and social virtual reference quality","publication_year":2009,"publication_date":"2009-01-01","ids":{"openalex":"https://openalex.org/W2095371534","doi":"https://doi.org/10.1002/meet.2009.1450460117","mag":"2095371534"},"language":"en","primary_location":{"id":"doi:10.1002/meet.2009.1450460117","is_oa":true,"landing_page_url":"https://doi.org/10.1002/meet.2009.1450460117","pdf_url":"https://onlinelibrary.wiley.com/doi/pdfdirect/10.1002/meet.2009.1450460117","source":{"id":"https://openalex.org/S4306523999","display_name":"Proceedings of the American Society for Information Science and Technology","issn_l":"0044-7870","issn":["0044-7870","1550-8390","1936-1734"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the American Society for Information Science and Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://onlinelibrary.wiley.com/doi/pdfdirect/10.1002/meet.2009.1450460117","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5089641587","display_name":"Marie L. Radford","orcid":"https://orcid.org/0000-0002-4673-6334"},"institutions":[{"id":"https://openalex.org/I102322142","display_name":"Rutgers, The State University of New Jersey","ror":"https://ror.org/05vt9qd57","country_code":"US","type":"education","lineage":["https://openalex.org/I102322142"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Marie L. Radford","raw_affiliation_strings":["Rutgers Univesity, School of Communication and Information, 4 Huntington St., New Brunswick, NJ 08901"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Rutgers Univesity, School of Communication and Information, 4 Huntington St., New Brunswick, NJ 08901","institution_ids":["https://openalex.org/I102322142"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062268892","display_name":"Lynn Silipigni Connaway","orcid":"https://orcid.org/0000-0001-9783-675X"},"institutions":[{"id":"https://openalex.org/I1339579626","display_name":"Online Computer Library Center","ror":"https://ror.org/02nv42w72","country_code":"US","type":"funder","lineage":["https://openalex.org/I1339579626"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Lynn Silipigni Connaway","raw_affiliation_strings":["OCLC Online Computer Library Center, Inc., 2876 Victoria Drive, Grand Junction, CO 81503"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"OCLC Online Computer Library Center, Inc., 2876 Victoria Drive, Grand Junction, CO 81503","institution_ids":["https://openalex.org/I1339579626"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5078390777","display_name":"Jeffrey Pomerantz","orcid":"https://orcid.org/0000-0003-1056-3627"},"institutions":[{"id":"https://openalex.org/I114027177","display_name":"University of North Carolina at Chapel Hill","ror":"https://ror.org/0130frc33","country_code":"US","type":"education","lineage":["https://openalex.org/I114027177"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Jeffrey Pomerantz","raw_affiliation_strings":["School of Information and Library Science University of North Carolina at Chapel Hill, CB 3360, 100 Manning Hall, Chapel Hill, NC 27599-3360","School of Information and Library Science, University of North Carolina at Chapel Hill, CB 3360 100 Manning Hall, Chapel Hill, NC 27599-3360"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information and Library Science University of North Carolina at Chapel Hill, CB 3360, 100 Manning Hall, Chapel Hill, NC 27599-3360","institution_ids":["https://openalex.org/I114027177"]},{"raw_affiliation_string":"School of Information and Library Science, University of North Carolina at Chapel Hill, CB 3360 100 Manning Hall, Chapel Hill, NC 27599-3360","institution_ids":["https://openalex.org/I114027177"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5057937683","display_name":"Sanghee Oh","orcid":"https://orcid.org/0000-0001-5956-7296"},"institutions":[{"id":"https://openalex.org/I114027177","display_name":"University of North Carolina at Chapel Hill","ror":"https://ror.org/0130frc33","country_code":"US","type":"education","lineage":["https://openalex.org/I114027177"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Sanghee Oh","raw_affiliation_strings":["School of Information & Library Science, University of North Carolina, Chapel Hill., CB 3360, 100 Manning Hall, Chapel Hill, NC 27599-3360","School of Information and Library Science, University of North Carolina, Chapel Hill CB# 3360, 100 Manning Hall, Chapel Hill NC 27599\u20103360"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information & Library Science, University of North Carolina, Chapel Hill., CB 3360, 100 Manning Hall, Chapel Hill, NC 27599-3360","institution_ids":["https://openalex.org/I114027177"]},{"raw_affiliation_string":"School of Information and Library Science, University of North Carolina, Chapel Hill CB# 3360, 100 Manning Hall, Chapel Hill NC 27599\u20103360","institution_ids":["https://openalex.org/I114027177"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5102762570","display_name":"Jung Sun Oh","orcid":"https://orcid.org/0000-0003-3527-2201"},"institutions":[{"id":"https://openalex.org/I114027177","display_name":"University of North Carolina at Chapel Hill","ror":"https://ror.org/0130frc33","country_code":"US","type":"education","lineage":["https://openalex.org/I114027177"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Jung Sun Oh","raw_affiliation_strings":["School of Information & Library Science, University of North Carolina, Chapel Hill., CB 3360, 100 Manning Hall, Chapel Hill, NC 27599-3360","School of Information and Library Science, University of North Carolina, Chapel Hill CB# 3360, 100 Manning Hall, Chapel Hill NC 27599\u20103360"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information & Library Science, University of North Carolina, Chapel Hill., CB 3360, 100 Manning Hall, Chapel Hill, NC 27599-3360","institution_ids":["https://openalex.org/I114027177"]},{"raw_affiliation_string":"School of Information and Library Science, University of North Carolina, Chapel Hill CB# 3360, 100 Manning Hall, Chapel Hill NC 27599\u20103360","institution_ids":["https://openalex.org/I114027177"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5061319881","display_name":"Chirag Shah","orcid":"https://orcid.org/0000-0002-3797-4293"},"institutions":[{"id":"https://openalex.org/I114027177","display_name":"University of North Carolina at Chapel Hill","ror":"https://ror.org/0130frc33","country_code":"US","type":"education","lineage":["https://openalex.org/I114027177"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Chirag Shah","raw_affiliation_strings":["School of Information & Library Science, University of North Carolina, Chapel Hill., CB 3360, 100 Manning Hall, Chapel Hill, NC 27599-3360","School of Information and Library Science, University of North Carolina, Chapel Hill CB# 3360, 100 Manning Hall, Chapel Hill NC 27599\u20103360"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Information & Library Science, University of North Carolina, Chapel Hill., CB 3360, 100 Manning Hall, Chapel Hill, NC 27599-3360","institution_ids":["https://openalex.org/I114027177"]},{"raw_affiliation_string":"School of Information and Library Science, University of North Carolina, Chapel Hill CB# 3360, 100 Manning Hall, Chapel Hill NC 27599\u20103360","institution_ids":["https://openalex.org/I114027177"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5057314476","display_name":"Rich Gazan","orcid":"https://orcid.org/0000-0003-0741-9050"},"institutions":[{"id":"https://openalex.org/I1331384533","display_name":"University of Hawaii System","ror":"https://ror.org/03tzaeb71","country_code":"US","type":"education","lineage":["https://openalex.org/I1331384533"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Rich Gazan","raw_affiliation_strings":["University of Hawaii Department of Information & Computer Sciences Library & Information Science Program, 1680 East West Road, Post 3140, Honolulu, HI 96822"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Hawaii Department of Information & Computer Sciences Library & Information Science Program, 1680 East West Road, Post 3140, Honolulu, HI 96822","institution_ids":["https://openalex.org/I1331384533"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5057314476","https://openalex.org/A5057937683","https://openalex.org/A5061319881","https://openalex.org/A5062268892","https://openalex.org/A5078390777","https://openalex.org/A5089641587","https://openalex.org/A5102762570"],"corresponding_institution_ids":["https://openalex.org/I102322142","https://openalex.org/I114027177","https://openalex.org/I1331384533","https://openalex.org/I1339579626"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.14929393,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"46","issue":"1","first_page":"1","last_page":"4"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13274","display_name":"Expert finding and Q&A systems","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13274","display_name":"Expert finding and Q&A systems","score":0.9958999752998352,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10970","display_name":"Team Dynamics and Performance","score":0.9943000078201294,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/thriving","display_name":"Thriving","score":0.8292962312698364},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5727047920227051},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5609198212623596},{"id":"https://openalex.org/keywords/digital-reference","display_name":"Digital reference","score":0.44385042786598206},{"id":"https://openalex.org/keywords/reference-model","display_name":"Reference model","score":0.4284641146659851},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4061990976333618},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.35518649220466614},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.3227948546409607},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2063162922859192},{"id":"https://openalex.org/keywords/social-science","display_name":"Social science","score":0.1528725028038025},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.14194032549858093},{"id":"https://openalex.org/keywords/epistemology","display_name":"Epistemology","score":0.13888481259346008}],"concepts":[{"id":"https://openalex.org/C2776745293","wikidata":"https://www.wikidata.org/wiki/Q7798302","display_name":"Thriving","level":2,"score":0.8292962312698364},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5727047920227051},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5609198212623596},{"id":"https://openalex.org/C2779061114","wikidata":"https://www.wikidata.org/wiki/Q3480383","display_name":"Digital reference","level":3,"score":0.44385042786598206},{"id":"https://openalex.org/C150189527","wikidata":"https://www.wikidata.org/wiki/Q356674","display_name":"Reference model","level":2,"score":0.4284641146659851},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4061990976333618},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.35518649220466614},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3227948546409607},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2063162922859192},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.1528725028038025},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.14194032549858093},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.13888481259346008},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1002/meet.2009.1450460117","is_oa":true,"landing_page_url":"https://doi.org/10.1002/meet.2009.1450460117","pdf_url":"https://onlinelibrary.wiley.com/doi/pdfdirect/10.1002/meet.2009.1450460117","source":{"id":"https://openalex.org/S4306523999","display_name":"Proceedings of the American Society for Information Science and Technology","issn_l":"0044-7870","issn":["0044-7870","1550-8390","1936-1734"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the American Society for Information Science and Technology","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1002/meet.2009.1450460117","is_oa":true,"landing_page_url":"https://doi.org/10.1002/meet.2009.1450460117","pdf_url":"https://onlinelibrary.wiley.com/doi/pdfdirect/10.1002/meet.2009.1450460117","source":{"id":"https://openalex.org/S4306523999","display_name":"Proceedings of the American Society for Information Science and Technology","issn_l":"0044-7870","issn":["0044-7870","1550-8390","1936-1734"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the American Society for Information Science and Technology","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.41999998688697815,"id":"https://metadata.un.org/sdg/12","display_name":"Responsible consumption and production"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2095371534.pdf","grobid_xml":"https://content.openalex.org/works/W2095371534.grobid-xml"},"referenced_works_count":7,"referenced_works":["https://openalex.org/W109677331","https://openalex.org/W1964508979","https://openalex.org/W1971089227","https://openalex.org/W2036640644","https://openalex.org/W2058519681","https://openalex.org/W2086299222","https://openalex.org/W2937893950"],"related_works":["https://openalex.org/W2390582195","https://openalex.org/W2369342769","https://openalex.org/W2101316320","https://openalex.org/W2372852870","https://openalex.org/W2379358089","https://openalex.org/W2359403600","https://openalex.org/W2361528563","https://openalex.org/W2972859871","https://openalex.org/W3139898865","https://openalex.org/W2122216094"],"abstract_inverted_index":{"Abstract":[0],"Today's":[1],"digital":[2],"reference":[3,36,42,100],"service":[4],"environment":[5],"faces":[6],"many":[7],"opportunities":[8],"as":[9,11,38,40,96,98],"well":[10,39,97],"a":[12,76,174],"number":[13],"of":[14,23,51,57,114,157,182],"threats.":[15],"This":[16,89],"panel":[17],"presents":[18],"three":[19],"different":[20],"approaches,":[21],"methods":[22],"data":[24],"collection,":[25],"and":[26,30,61,86,105,118,126,131,151],"approaches":[27,139],"to":[28,47,94,149],"analyze":[29],"examine":[31],"quality":[32,53,82,150],"issues":[33],"in":[34,54,163,173,184],"virtual":[35,95],"(VR)":[37],"other":[41],"platforms.":[43],"One":[44],"threat":[45],"has":[46],"do":[48],"with":[49],"sustainability":[50],"VR":[52],"this":[55],"time":[56],"budgetary":[58],"constraints.":[59],"Radford":[60],"Connaway":[62],"will":[63],"present":[64],"\u201cThriving":[65],"on":[66],"Theory:":[67],"A":[68],"New":[69],"Model":[70],"for":[71],"Synchronous":[72],"Reference":[73,117],"Encounters\u201d":[74],"describing":[75],"new":[77],"research\u2010based":[78],"model":[79,90],"that":[80,140],"delineates":[81],"criteria":[83],"from":[84],"user":[85],"provider":[87],"perspectives.":[88],"can":[91],"be":[92],"applied":[93],"traditional":[99,122],"interactions.":[101],"Pomerantz,":[102],"Shah,":[103],"Oh,":[104],"Oh's":[106],"paper:":[107,165],"\u201cThe":[108],"Same,":[109],"Yet":[110],"Different:":[111],"Comparing":[112],"Studies":[113],"\u2018Traditional\u2019":[115],"Digital":[116],"Social":[119,129,175],"Q&A\u201d":[120],"compares":[121],"vs.":[123],"social":[124,159],"question":[125,130],"answering":[127],"services.":[128],"answer":[132],"(Q&A)":[133],"services":[134],"have":[135],"opened":[136],"up":[137],"pluralistic":[138],"go":[141],"beyond":[142],"professional":[143,152],"VR,":[144],"but":[145],"also":[146],"pose":[147],"threats":[148],"turf.":[153],"Gazen":[154],"examines":[155],"one":[156],"these":[158],"Q&A":[160,176],"services,":[161],"Answerbag,":[162],"his":[164,180],"\u201cWhen":[166],"Wrong":[167],"is":[168],"Right:":[169],"Intentionally":[170],"Bad":[171],"Answers":[172],"Community\u201d":[177],"which":[178,185],"discusses":[179],"analysis":[181],"instances":[183],"wrong":[186],"answers":[187],"are":[188],"intentionally":[189],"offered.":[190]},"counts_by_year":[],"updated_date":"2026-08-21T09:56:20.448147","created_date":"2025-10-10T00:00:00"}