{"id":"https://openalex.org/W2057350767","doi":"https://doi.org/10.1002/meet.14504901119","title":"\u201cHow much change do you get from 40$?\u201d \u2013 Analyzing and addressing failed questions on social Q&amp;A","display_name":"\u201cHow much change do you get from 40$?\u201d \u2013 Analyzing and addressing failed questions on social Q&amp;A","publication_year":2012,"publication_date":"2012-01-01","ids":{"openalex":"https://openalex.org/W2057350767","doi":"https://doi.org/10.1002/meet.14504901119","mag":"2057350767"},"language":"en","primary_location":{"id":"doi:10.1002/meet.14504901119","is_oa":false,"landing_page_url":"https://doi.org/10.1002/meet.14504901119","pdf_url":null,"source":{"id":"https://openalex.org/S4306523999","display_name":"Proceedings of the American Society for Information Science and Technology","issn_l":"1550-8390","issn":["1550-8390","1936-1734"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the American Society for Information Science and Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5061319881","display_name":"Chirag Shah","orcid":"https://orcid.org/0000-0002-3797-4293"},"institutions":[{"id":"https://openalex.org/I102322142","display_name":"Rutgers, The State University of New Jersey","ror":"https://ror.org/05vt9qd57","country_code":"US","type":"education","lineage":["https://openalex.org/I102322142"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Chirag Shah","raw_affiliation_strings":["School of Communication & Information (SC&I), Rutgers, The State University of New Jersey, 4 Huntington St, New Brunswick, NJ 08901","School of Communication & Information (SC&I) Rutgers, The State University of New Jersey 4 Huntington St, New Brunswick, NJ 08901"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Communication & Information (SC&I), Rutgers, The State University of New Jersey, 4 Huntington St, New Brunswick, NJ 08901","institution_ids":["https://openalex.org/I102322142"]},{"raw_affiliation_string":"School of Communication & Information (SC&I) Rutgers, The State University of New Jersey 4 Huntington St, New Brunswick, NJ 08901","institution_ids":["https://openalex.org/I102322142"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5089641587","display_name":"Marie L. Radford","orcid":"https://orcid.org/0000-0002-4673-6334"},"institutions":[{"id":"https://openalex.org/I102322142","display_name":"Rutgers, The State University of New Jersey","ror":"https://ror.org/05vt9qd57","country_code":"US","type":"education","lineage":["https://openalex.org/I102322142"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Marie L. Radford","raw_affiliation_strings":["School of Communication & Information (SC&I), Rutgers, The State University of New Jersey, 4 Huntington St, New Brunswick, NJ 08901","School of Communication & Information (SC&I) Rutgers, The State University of New Jersey 4 Huntington St, New Brunswick, NJ 08901"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Communication & Information (SC&I), Rutgers, The State University of New Jersey, 4 Huntington St, New Brunswick, NJ 08901","institution_ids":["https://openalex.org/I102322142"]},{"raw_affiliation_string":"School of Communication & Information (SC&I) Rutgers, The State University of New Jersey 4 Huntington St, New Brunswick, NJ 08901","institution_ids":["https://openalex.org/I102322142"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062268892","display_name":"Lynn Silipigni Connaway","orcid":"https://orcid.org/0000-0001-9783-675X"},"institutions":[{"id":"https://openalex.org/I1339579626","display_name":"Online Computer Library Center","ror":"https://ror.org/02nv42w72","country_code":"US","type":"funder","lineage":["https://openalex.org/I1339579626"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Lynn Silipigni Connaway","raw_affiliation_strings":["OCLC Research, 6565 Kilgour Place, Dublin, OH 43017"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"OCLC Research, 6565 Kilgour Place, Dublin, OH 43017","institution_ids":["https://openalex.org/I1339579626"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5017233668","display_name":"Erik Choi","orcid":null},"institutions":[{"id":"https://openalex.org/I102322142","display_name":"Rutgers, The State University of New Jersey","ror":"https://ror.org/05vt9qd57","country_code":"US","type":"education","lineage":["https://openalex.org/I102322142"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Erik Choi","raw_affiliation_strings":["School of Communication & Information (SC&I), Rutgers, The State University of New Jersey, 4 Huntington St, New Brunswick, NJ 08901","School of Communication & Information (SC&I) Rutgers, The State University of New Jersey 4 Huntington St, New Brunswick, NJ 08901"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Communication & Information (SC&I), Rutgers, The State University of New Jersey, 4 Huntington St, New Brunswick, NJ 08901","institution_ids":["https://openalex.org/I102322142"]},{"raw_affiliation_string":"School of Communication & Information (SC&I) Rutgers, The State University of New Jersey 4 Huntington St, New Brunswick, NJ 08901","institution_ids":["https://openalex.org/I102322142"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5078683785","display_name":"Vanessa Kitzie","orcid":"https://orcid.org/0000-0002-6499-9584"},"institutions":[{"id":"https://openalex.org/I102322142","display_name":"Rutgers, The State University of New Jersey","ror":"https://ror.org/05vt9qd57","country_code":"US","type":"education","lineage":["https://openalex.org/I102322142"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Vanessa Kitzie","raw_affiliation_strings":["School of Communication & Information (SC&I), Rutgers, The State University of New Jersey, 4 Huntington St, New Brunswick, NJ 08901","School of Communication & Information (SC&I) Rutgers, The State University of New Jersey 4 Huntington St, New Brunswick, NJ 08901"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Communication & Information (SC&I), Rutgers, The State University of New Jersey, 4 Huntington St, New Brunswick, NJ 08901","institution_ids":["https://openalex.org/I102322142"]},{"raw_affiliation_string":"School of Communication & Information (SC&I) Rutgers, The State University of New Jersey 4 Huntington St, New Brunswick, NJ 08901","institution_ids":["https://openalex.org/I102322142"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5017233668","https://openalex.org/A5061319881","https://openalex.org/A5062268892","https://openalex.org/A5078683785","https://openalex.org/A5089641587"],"corresponding_institution_ids":["https://openalex.org/I102322142","https://openalex.org/I1339579626"],"apc_list":null,"apc_paid":null,"fwci":5.8777,"has_fulltext":false,"cited_by_count":29,"citation_normalized_percentile":{"value":0.95927839,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"49","issue":"1","first_page":"1","last_page":"10"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13274","display_name":"Expert finding and Q&A systems","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13274","display_name":"Expert finding and Q&A systems","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.963699996471405,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11704","display_name":"Mobile Crowdsensing and Crowdsourcing","score":0.9574000239372253,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/typology","display_name":"Typology","score":0.8915830254554749},{"id":"https://openalex.org/keywords/seekers","display_name":"Seekers","score":0.5998363494873047},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5630382299423218},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.45839250087738037},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.45318907499313354},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4196814000606537},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3920576870441437},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.3550790250301361},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.3276941776275635},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.31456562876701355},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.30465227365493774},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.1773858666419983},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.17256230115890503},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.12915945053100586},{"id":"https://openalex.org/keywords/law","display_name":"Law","score":0.1012793779373169}],"concepts":[{"id":"https://openalex.org/C75795011","wikidata":"https://www.wikidata.org/wiki/Q917904","display_name":"Typology","level":2,"score":0.8915830254554749},{"id":"https://openalex.org/C2776493517","wikidata":"https://www.wikidata.org/wiki/Q1479542","display_name":"Seekers","level":2,"score":0.5998363494873047},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5630382299423218},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.45839250087738037},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.45318907499313354},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4196814000606537},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3920576870441437},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3550790250301361},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3276941776275635},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.31456562876701355},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.30465227365493774},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1773858666419983},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.17256230115890503},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.12915945053100586},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.1012793779373169},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1002/meet.14504901119","is_oa":false,"landing_page_url":"https://doi.org/10.1002/meet.14504901119","pdf_url":null,"source":{"id":"https://openalex.org/S4306523999","display_name":"Proceedings of the American Society for Information Science and Technology","issn_l":"1550-8390","issn":["1550-8390","1936-1734"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the American Society for Information Science and Technology","raw_type":"journal-article"},{"id":"pmh:oai:scholarcommons.sc.edu:libsci_facpub-1235","is_oa":false,"landing_page_url":"https://scholarcommons.sc.edu/libsci_facpub/228","pdf_url":null,"source":{"id":"https://openalex.org/S4306401386","display_name":"Scholar Commons (University of South Carolina)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I155781252","host_organization_name":"University of South Carolina","host_organization_lineage":["https://openalex.org/I155781252"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Faculty Publications","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320306122","display_name":"Institute of Museum and Library Services","ror":"https://ror.org/030prv062"}],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":36,"referenced_works":["https://openalex.org/W100277439","https://openalex.org/W216021588","https://openalex.org/W627510782","https://openalex.org/W1502456417","https://openalex.org/W1532008752","https://openalex.org/W1566585837","https://openalex.org/W1590727525","https://openalex.org/W1802760973","https://openalex.org/W1975046888","https://openalex.org/W1982451429","https://openalex.org/W1984314602","https://openalex.org/W1997050847","https://openalex.org/W2018817787","https://openalex.org/W2019461830","https://openalex.org/W2031744379","https://openalex.org/W2033117449","https://openalex.org/W2064071397","https://openalex.org/W2072184292","https://openalex.org/W2092822028","https://openalex.org/W2102154902","https://openalex.org/W2126104150","https://openalex.org/W2130736456","https://openalex.org/W2142225512","https://openalex.org/W2146691185","https://openalex.org/W2157025439","https://openalex.org/W2161572231","https://openalex.org/W2164547069","https://openalex.org/W2329395632","https://openalex.org/W2491226108","https://openalex.org/W2579555219","https://openalex.org/W3142744039","https://openalex.org/W3193514356","https://openalex.org/W4234356962","https://openalex.org/W4246948504","https://openalex.org/W4285719527","https://openalex.org/W4300831780"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2241143171","https://openalex.org/W3212604275","https://openalex.org/W4210715198","https://openalex.org/W4298181027","https://openalex.org/W654341863","https://openalex.org/W4291712895","https://openalex.org/W1904057732","https://openalex.org/W334991267","https://openalex.org/W2998725703"],"abstract_inverted_index":{"Abstract":[0],"Online":[1],"question\u2010answering":[2],"(Q&amp;A)":[3],"services":[4,15],"are":[5,152],"becoming":[6],"increasingly":[7],"popular":[8,59],"among":[9],"information":[10],"seekers.":[11],"While":[12],"online":[13],"Q&amp;A":[14,24,101,165],"encompass":[16],"both":[17],"virtual":[18],"reference":[19],"service":[20,166],"(VRS)":[21],"and":[22,32,44,106],"social":[23],"(SQA),":[25],"SQA":[26,60],"services,":[27],"such":[28],"as":[29],"Yahoo!":[30,115],"Answers":[31,116],"WikiAnswers,":[33],"have":[34,173],"experienced":[35],"more":[36,58],"success":[37],"in":[38],"reaching":[39],"out":[40],"to":[41,65,135,163],"the":[42,49,57,88,156],"masses":[43],"leveraging":[45],"subsequent":[46],"participation.":[47],"However,":[48],"large":[50],"volume":[51],"of":[52,56,80,109,138,177],"content":[53],"on":[54,98],"some":[55,67],"sites":[61],"renders":[62],"participants":[63],"unable":[64],"answer":[66],"posted":[68],"questions":[69,81,96,111,127,142,157],"adequately":[70],"or":[71,161],"even":[72],"at":[73],"all.":[74],"To":[75],"reduce":[76],"this":[77,104,149],"latter":[78],"category":[79],"that":[82,120],"do":[83],"not":[84],"receive":[85],"an":[86,179],"answer,":[87],"current":[89],"paper":[90],"explores":[91],"reasons":[92,137],"for":[93,140,154],"why":[94],"fact\u2010based":[95],"fail":[97],"a":[99,144,168,174],"specific":[100],"service.":[102],"For":[103],"exploration":[105],"analyses,":[107],"thousands":[108],"failed":[110],"were":[112,121,128],"collected":[113],"from":[114],"extracting":[117],"only":[118],"those":[119],"fact\u2010based,":[122],"information\u2010seeking":[123],"questions,":[124],"while":[125],"opinion/advice\u2010seeking":[126],"discarded.":[129],"A":[130],"typology":[131],"was":[132],"then":[133],"created":[134],"code":[136],"failures":[139],"these":[141],"using":[143],"grounded":[145],"theory":[146],"approach.":[147],"Using":[148],"typology,":[150],"suggestions":[151],"proposed":[153],"how":[155],"could":[158],"be":[159],"restructured":[160],"redirected":[162],"another":[164],"(possibly":[167],"VRS),":[169],"so":[170],"users":[171],"would":[172],"better":[175],"chance":[176],"receiving":[178],"answer.":[180]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":7},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":5}],"updated_date":"2026-05-05T08:41:31.759640","created_date":"2025-10-10T00:00:00"}
