{"id":"https://openalex.org/W2133573673","doi":"https://doi.org/10.1002/meet.14504301112","title":"Questioning LibQUAL+: Critiquing its Assessment of Academic Library Effectiveness","display_name":"Questioning LibQUAL+: Critiquing its Assessment of Academic Library Effectiveness","publication_year":2006,"publication_date":"2006-01-01","ids":{"openalex":"https://openalex.org/W2133573673","doi":"https://doi.org/10.1002/meet.14504301112","mag":"2133573673"},"language":"en","primary_location":{"id":"doi:10.1002/meet.14504301112","is_oa":false,"landing_page_url":"https://doi.org/10.1002/meet.14504301112","pdf_url":null,"source":{"id":"https://openalex.org/S4306523999","display_name":"Proceedings of the American Society for Information Science and Technology","issn_l":"1550-8390","issn":["1550-8390","1936-1734"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the American Society for Information Science and Technology","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5089911936","display_name":"Bill Edgar","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Bill Edgar","raw_affiliation_strings":["School of Information Resources and Library Science, Tucson, Arizona, 85719"],"affiliations":[{"raw_affiliation_string":"School of Information Resources and Library Science, Tucson, Arizona, 85719","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5089911936"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":11,"citation_normalized_percentile":{"value":0.19758261,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":"43","issue":"1","first_page":"1","last_page":"17"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9948999881744385,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9948999881744385,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9855999946594238,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.9850999712944031,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/persuasion","display_name":"Persuasion","score":0.7596943974494934},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5745612382888794},{"id":"https://openalex.org/keywords/academic-library","display_name":"Academic library","score":0.531927227973938},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.5079157948493958},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5078235268592834},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.4767552316188812},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"User satisfaction","score":0.4614928960800171},{"id":"https://openalex.org/keywords/library-science","display_name":"Library science","score":0.4438059329986572},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3977188467979431},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.37214481830596924},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.37184470891952515},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.3611270785331726},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3531632423400879},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3384120762348175},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.29296693205833435},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2748703956604004},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.2248646318912506},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.16981109976768494},{"id":"https://openalex.org/keywords/epistemology","display_name":"Epistemology","score":0.08360758423805237}],"concepts":[{"id":"https://openalex.org/C2781310500","wikidata":"https://www.wikidata.org/wiki/Q1231428","display_name":"Persuasion","level":2,"score":0.7596943974494934},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5745612382888794},{"id":"https://openalex.org/C2983956754","wikidata":"https://www.wikidata.org/wiki/Q856234","display_name":"Academic library","level":2,"score":0.531927227973938},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5079157948493958},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5078235268592834},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.4767552316188812},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.4614928960800171},{"id":"https://openalex.org/C161191863","wikidata":"https://www.wikidata.org/wiki/Q199655","display_name":"Library science","level":1,"score":0.4438059329986572},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3977188467979431},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.37214481830596924},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.37184470891952515},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3611270785331726},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3531632423400879},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3384120762348175},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.29296693205833435},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2748703956604004},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2248646318912506},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.16981109976768494},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.08360758423805237},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1002/meet.14504301112","is_oa":false,"landing_page_url":"https://doi.org/10.1002/meet.14504301112","pdf_url":null,"source":{"id":"https://openalex.org/S4306523999","display_name":"Proceedings of the American Society for Information Science and Technology","issn_l":"1550-8390","issn":["1550-8390","1936-1734"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the American Society for Information Science and Technology","raw_type":"journal-article"},{"id":"pmh:oai:eprints.rclis.org:8648","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306401228","display_name":"E-LIS Repository (University of Naples Federico II)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I71267560","host_organization_name":"University of Naples Federico II","host_organization_lineage":["https://openalex.org/I71267560"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"","raw_type":"Conference paper"},{"id":"pmh:oai:hispana.mcu.es:6662596","is_oa":false,"landing_page_url":"https://hispana.mcu.es/es/registros/registro.do?tipoRegistro=MTD&idBib=6662596","pdf_url":null,"source":{"id":"https://openalex.org/S4377196108","display_name":"Hispana","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference Paper"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Quality Education","score":0.6600000262260437,"id":"https://metadata.un.org/sdg/4"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":38,"referenced_works":["https://openalex.org/W616527568","https://openalex.org/W1528624393","https://openalex.org/W1540445079","https://openalex.org/W1549900967","https://openalex.org/W1587729491","https://openalex.org/W1884471797","https://openalex.org/W1965250417","https://openalex.org/W1966912986","https://openalex.org/W1970027680","https://openalex.org/W1973682114","https://openalex.org/W1989741922","https://openalex.org/W2005691168","https://openalex.org/W2011317899","https://openalex.org/W2019861129","https://openalex.org/W2027362728","https://openalex.org/W2035815029","https://openalex.org/W2039470208","https://openalex.org/W2050034496","https://openalex.org/W2057783370","https://openalex.org/W2060930348","https://openalex.org/W2063346729","https://openalex.org/W2069664813","https://openalex.org/W2077398752","https://openalex.org/W2077929351","https://openalex.org/W2092609531","https://openalex.org/W2096018415","https://openalex.org/W2116567745","https://openalex.org/W2120722454","https://openalex.org/W2121913725","https://openalex.org/W2139076778","https://openalex.org/W2144538943","https://openalex.org/W2480537716","https://openalex.org/W2936607897","https://openalex.org/W4213114223","https://openalex.org/W4285719527","https://openalex.org/W6632356227","https://openalex.org/W6632952252","https://openalex.org/W6681542140"],"related_works":["https://openalex.org/W1193337282","https://openalex.org/W1662240627","https://openalex.org/W2161303371","https://openalex.org/W3169835994","https://openalex.org/W1546646725","https://openalex.org/W1974065322","https://openalex.org/W1536610849","https://openalex.org/W1480504010","https://openalex.org/W1602857440","https://openalex.org/W2897636789"],"abstract_inverted_index":{"Abstract":[0],"Advertised":[1],"as":[2,20,63],"a":[3,21,53],"total":[4],"market":[5],"survey":[6,43,88],"of":[7,23,30,81,93,112],"an":[8],"academic":[9,25],"library's":[10,54],"users,":[11],"LibQUAL+":[12,49],"has":[13],"risen":[14],"to":[15],"prominence":[16],"in":[17,78],"recent":[18],"years":[19],"means":[22],"assessing":[24],"library":[26,114],"effectiveness.":[27],"In":[28],"light":[29],"this,":[31],"this":[32],"conceptual":[33],"paper":[34],"raises":[35],"and":[36,96,108],"addresses":[37],"four":[38],"questions":[39],"arising":[40],"from":[41],"its":[42],"instrument.":[44],"Doing":[45],"so":[46],"reveals":[47],"that":[48],"only":[50],"partially":[51],"conceptualizes":[52],"operations.":[55],"Furthermore,":[56],"it":[57,99],"emphasizes":[58,90],"users'":[59,71,102],"eventual":[60],"outcomes,":[61],"such":[62],"improved":[64],"grades,":[65],"but":[66,98],"does":[67],"not":[68],"explicitly":[69],"conceptualize":[70],"more":[72],"immediate":[73],"need":[74,103],"for":[75,104],"epistemological":[76],"value":[77],"the":[79,91],"form":[80],"information,":[82],"education,":[83],"or":[84],"persuasion.":[85],"Finally,":[86],"LibQUAL+'s":[87],"correctly":[89],"role":[92],"user":[94],"self\u2010reliance":[95],"satisfaction,":[97],"unduly":[100],"deemphasizes":[101],"professional":[105],"information":[106],"assistance":[107],"their":[109],"actual":[110],"experience":[111],"quality":[113],"service.":[115]},"counts_by_year":[{"year":2022,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}
