{"id":"https://openalex.org/W2071292600","doi":"https://doi.org/10.1002/asi.4630340308","title":"Human communication needs and organizational productivity: The potential impact of office automation","display_name":"Human communication needs and organizational productivity: The potential impact of office automation","publication_year":1983,"publication_date":"1983-05-01","ids":{"openalex":"https://openalex.org/W2071292600","doi":"https://doi.org/10.1002/asi.4630340308","mag":"2071292600","pmid":"https://pubmed.ncbi.nlm.nih.gov/10260994"},"language":"en","primary_location":{"id":"doi:10.1002/asi.4630340308","is_oa":false,"landing_page_url":"https://doi.org/10.1002/asi.4630340308","pdf_url":null,"source":{"id":"https://openalex.org/S4210220780","display_name":"Journal of the American Society for Information Science","issn_l":"0002-8231","issn":["0002-8231","1097-4571"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the American Society for Information Science","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","pubmed"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5006368083","display_name":"Mary J. Culnan","orcid":null},"institutions":[{"id":"https://openalex.org/I95457486","display_name":"University of California, Berkeley","ror":"https://ror.org/01an7q238","country_code":"US","type":"education","lineage":["https://openalex.org/I95457486"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Mary J. Culnan","raw_affiliation_strings":["School of Library and Information Studies, University of California, Berkeley, CA 94720","School of Library & Information Studies, University of California, Berkeley, CA 94720"],"affiliations":[{"raw_affiliation_string":"School of Library and Information Studies, University of California, Berkeley, CA 94720","institution_ids":["https://openalex.org/I95457486"]},{"raw_affiliation_string":"School of Library & Information Studies, University of California, Berkeley, CA 94720","institution_ids":["https://openalex.org/I95457486"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5075546555","display_name":"James H. Bair","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"James H. Bair","raw_affiliation_strings":["Bell Northern Research, 685A E. Middlefield Road, Mountain View, CA 94043"],"affiliations":[{"raw_affiliation_string":"Bell Northern Research, 685A E. Middlefield Road, Mountain View, CA 94043","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5006368083"],"corresponding_institution_ids":["https://openalex.org/I95457486"],"apc_list":null,"apc_paid":null,"fwci":8.37349401,"has_fulltext":false,"cited_by_count":40,"citation_normalized_percentile":{"value":0.97238067,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"34","issue":"3","first_page":"215","last_page":"221"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11006","display_name":"BIM and Construction Integration","score":0.7526999711990356,"subfield":{"id":"https://openalex.org/subfields/2215","display_name":"Building and Construction"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11006","display_name":"BIM and Construction Integration","score":0.7526999711990356,"subfield":{"id":"https://openalex.org/subfields/2215","display_name":"Building and Construction"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10162","display_name":"Online and Blended Learning","score":0.7075999975204468,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":0.6208000183105469,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/office-automation","display_name":"Office automation","score":0.8250595331192017},{"id":"https://openalex.org/keywords/productivity","display_name":"Productivity","score":0.7822855710983276},{"id":"https://openalex.org/keywords/automation","display_name":"Automation","score":0.7411331534385681},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4893462061882019},{"id":"https://openalex.org/keywords/office-workers","display_name":"Office workers","score":0.42401739954948425},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.366515576839447},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.3572865128517151},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.34833747148513794},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.31901758909225464},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.17379087209701538},{"id":"https://openalex.org/keywords/economic-growth","display_name":"Economic growth","score":0.09752112627029419}],"concepts":[{"id":"https://openalex.org/C2779518306","wikidata":"https://www.wikidata.org/wiki/Q2734036","display_name":"Office automation","level":2,"score":0.8250595331192017},{"id":"https://openalex.org/C204983608","wikidata":"https://www.wikidata.org/wiki/Q2111958","display_name":"Productivity","level":2,"score":0.7822855710983276},{"id":"https://openalex.org/C115901376","wikidata":"https://www.wikidata.org/wiki/Q184199","display_name":"Automation","level":2,"score":0.7411331534385681},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4893462061882019},{"id":"https://openalex.org/C3019136136","wikidata":"https://www.wikidata.org/wiki/Q255274","display_name":"Office workers","level":2,"score":0.42401739954948425},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.366515576839447},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3572865128517151},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.34833747148513794},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.31901758909225464},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.17379087209701538},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.09752112627029419},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[{"descriptor_ui":"D001331","descriptor_name":"Automation","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D003142","descriptor_name":"Communication","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D009817","descriptor_name":"Office Management","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D014481","descriptor_name":"United States","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D001331","descriptor_name":"Automation","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D003142","descriptor_name":"Communication","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D009817","descriptor_name":"Office Management","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D014481","descriptor_name":"United States","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D001331","descriptor_name":"Automation","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D003142","descriptor_name":"Communication","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D009817","descriptor_name":"Office Management","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D014481","descriptor_name":"United States","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false}],"locations_count":2,"locations":[{"id":"doi:10.1002/asi.4630340308","is_oa":false,"landing_page_url":"https://doi.org/10.1002/asi.4630340308","pdf_url":null,"source":{"id":"https://openalex.org/S4210220780","display_name":"Journal of the American Society for Information Science","issn_l":"0002-8231","issn":["0002-8231","1097-4571"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the American Society for Information Science","raw_type":"journal-article"},{"id":"pmid:10260994","is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/10260994","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of the American Society for Information Science. American Society for Information Science","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7300000190734863,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":28,"referenced_works":["https://openalex.org/W52169070","https://openalex.org/W243076026","https://openalex.org/W1489270652","https://openalex.org/W1501832801","https://openalex.org/W1507272366","https://openalex.org/W1576218375","https://openalex.org/W1598208848","https://openalex.org/W1971167516","https://openalex.org/W2002697071","https://openalex.org/W2010928115","https://openalex.org/W2013186838","https://openalex.org/W2014755794","https://openalex.org/W2015978200","https://openalex.org/W2019254680","https://openalex.org/W2021313045","https://openalex.org/W2045181804","https://openalex.org/W2066699491","https://openalex.org/W2124261387","https://openalex.org/W2124395890","https://openalex.org/W2145767742","https://openalex.org/W2150964509","https://openalex.org/W2315707883","https://openalex.org/W2330905579","https://openalex.org/W2334166442","https://openalex.org/W2594146046","https://openalex.org/W4249649471","https://openalex.org/W4256020593","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2084186039","https://openalex.org/W2736738977","https://openalex.org/W1607673454","https://openalex.org/W2372511073","https://openalex.org/W250688589","https://openalex.org/W641936427","https://openalex.org/W11324704","https://openalex.org/W2048563640","https://openalex.org/W191006442","https://openalex.org/W2517243527"],"abstract_inverted_index":{"Abstract":[0],"Much":[1],"of":[2,19,31,90,95,98,109],"what":[3],"white":[4],"collar":[5,13],"workers":[6,14],"do":[7],"In":[8],"offices":[9],"Is":[10],"communication\u2010related.":[11],"White":[12],"make":[15,57],"up":[16],"the":[17,20,24,29,54,72,88,96,103],"majority":[18,30],"labor":[21,33],"force":[22],"in":[23],"United":[25],"States":[26],"today":[27],"and":[28,47,82],"current":[32],"costs.":[34],"Because":[35],"office":[36,50,80,91,99],"automation":[37,51,92,100],"represents":[38],"more":[39,59],"productive":[40,60],"structured":[41],"techniques":[42],"for":[43,115],"handling":[44],"both":[45],"written":[46],"oral":[48],"communication,":[49,69],"therefore":[52],"offers":[53,84],"potential":[55,73],"to":[56,75,87,105],"organizations":[58],"by":[61],"improving":[62],"organizational":[63],"communication.":[64],"This":[65],"article:":[66],"(1)":[67],"defines":[68],"(2)":[70],"Identifies":[71],"benefits":[74,97],"be":[76,112],"realized":[77],"from":[78],"implementing":[79],"automation,":[81],"(3)":[83],"caveats":[85],"related":[86],"implementation":[89],"systems.":[93],"Realization":[94],"depends":[101],"upon":[102],"degree":[104],"which":[106],"new":[107],"modes":[108],"communication":[110],"may":[111],"successfully":[113],"substituted":[114],"traditional":[116],"modes.":[117]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2015,"cited_by_count":3},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}