{"id":"https://openalex.org/W963978136","doi":"https://doi.org/10.1007/978-3-642-27948-5_29","title":"Research on Customer Relationship Management Based on Web Mining","display_name":"Research on Customer Relationship Management Based on Web Mining","publication_year":2012,"publication_date":"2012-01-01","ids":{"openalex":"https://openalex.org/W963978136","doi":"https://doi.org/10.1007/978-3-642-27948-5_29","mag":"963978136"},"language":"en","primary_location":{"id":"doi:10.1007/978-3-642-27948-5_29","doi":"https://doi.org/10.1007/978-3-642-27948-5_29","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-27948-5_29","pdf_url":null,"source":{"id":"https://openalex.org/S4210208846","display_name":"Advances in intelligent and soft computing","issn_l":"1867-5662","issn":["1867-5662","1867-5670"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent and Soft Computing","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W2503537527","display_name":"Advances in Computer Science and Engineering"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5115598112","display_name":"Jianping Wei","orcid":"https://orcid.org/0000-0003-4200-7422","observed_orcids":["https://orcid.org/0000-0003-4200-7422"]},"institutions":[{"id":"https://openalex.org/I66883779","display_name":"Weifang University","ror":"https://ror.org/01frp7483","country_code":"CN","type":"education","lineage":["https://openalex.org/I66883779"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Wei Jianping","raw_affiliation_strings":["School of Economics & Management, Weifang University, Weifang, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Economics & Management, Weifang University, Weifang, China","institution_ids":["https://openalex.org/I66883779"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5115598112"],"corresponding_institution_ids":["https://openalex.org/I66883779"],"apc_list":null,"apc_paid":null,"fwci":1.4443,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.78604383,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":"207","last_page":"214"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12016","display_name":"Web Data Mining and Analysis","score":0.8589000105857849,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12016","display_name":"Web Data Mining and Analysis","score":0.8589000105857849,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.10750000178813934,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14435","display_name":"Information Retrieval and Data Mining","score":0.014000000432133675,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":1.0},{"id":"https://openalex.org/keywords/web-mining","display_name":"web mining","score":0.9980000257492065},{"id":"https://openalex.org/keywords/e-commerce","display_name":"e-commerce","score":0.8870000243186951},{"id":"https://openalex.org/keywords/customer-identification","display_name":"customer identification","score":0.7789999842643738},{"id":"https://openalex.org/keywords/customer-acquisition","display_name":"customer acquisition","score":0.6370000243186951},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.8199999928474426},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.6809999942779541},{"id":"https://openalex.org/keywords/consumer-preferences","display_name":"consumer preferences","score":0.7929999828338623},{"id":"https://openalex.org/keywords/market-strategy","display_name":"market strategy","score":0.9380000233650208}],"concepts":[{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.5637964010238647},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.43859851360321045},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.41934719681739807},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3990422785282135},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1239379346370697}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-642-27948-5_29","doi":"https://doi.org/10.1007/978-3-642-27948-5_29","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-642-27948-5_29","pdf_url":null,"source":{"id":"https://openalex.org/S4210208846","display_name":"Advances in intelligent and soft computing","issn_l":"1867-5662","issn":["1867-5662","1867-5670"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Intelligent and Soft Computing","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":8,"referenced_works":["https://openalex.org/W1649645444","https://openalex.org/W2004512536","https://openalex.org/W2015254738","https://openalex.org/W2027617211","https://openalex.org/W2076111670","https://openalex.org/W2080581973","https://openalex.org/W2129772325","https://openalex.org/W2149483835"],"related_works":["https://openalex.org/W2601366188","https://openalex.org/W2350563988","https://openalex.org/W1887517103","https://openalex.org/W2391560068","https://openalex.org/W2385367391","https://openalex.org/W4231464618","https://openalex.org/W2967555048","https://openalex.org/W2081173838","https://openalex.org/W1974136747","https://openalex.org/W2009714216"],"abstract_inverted_index":null,"counts_by_year":[{"year":2015,"cited_by_count":1}],"updated_date":"2026-10-10T09:11:00.788812","created_date":"2016-06-24T00:00:00"}