{"id":"https://openalex.org/W94970835","doi":"https://doi.org/10.1007/3-211-27283-6_38","title":"Case Study of the Successful Strategic Transformation of a \u201cBricks-and-Mortar\u201d Travel Agency into a \u201cClicks-and- Mortar\u201d Business \u2014Lessons Learned from a Small, Independent Travel Agency in Canada","display_name":"Case Study of the Successful Strategic Transformation of a \u201cBricks-and-Mortar\u201d Travel Agency into a \u201cClicks-and- Mortar\u201d Business \u2014Lessons Learned from a Small, Independent Travel Agency in Canada","publication_year":2005,"publication_date":"2005-11-10","ids":{"openalex":"https://openalex.org/W94970835","doi":"https://doi.org/10.1007/3-211-27283-6_38","mag":"94970835"},"language":"en","primary_location":{"id":"doi:10.1007/3-211-27283-6_38","doi":"https://doi.org/10.1007/3-211-27283-6_38","is_oa":false,"landing_page_url":"https://doi.org/10.1007/3-211-27283-6_38","pdf_url":null,"source":{"id":"https://openalex.org/S4306463937","display_name":"Springer eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information and Communication Technologies in Tourism 2005","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W2484859183","display_name":"Information and Communication Technologies in Tourism 2005"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5025744022","display_name":"Fran\u00e7ois B\u00e9dard","orcid":"https://orcid.org/0000-0002-3966-1581","observed_orcids":["https://orcid.org/0000-0002-3966-1581"]},"institutions":[{"id":"https://openalex.org/I159129438","display_name":"Universit\u00e9 du Qu\u00e9bec \u00e0 Montr\u00e9al","ror":"https://ror.org/002rjbv21","country_code":"CA","type":"education","lineage":["https://openalex.org/I159129438","https://openalex.org/I49663120"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Fran\u00e7ois B\u00e9dard","raw_affiliation_strings":["School of Business Administration / \u00c9cole des sciences de la gestion, Universit\u00e9 du Quebec a Montr\u00e9al, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Business Administration / \u00c9cole des sciences de la gestion, Universit\u00e9 du Quebec a Montr\u00e9al, Canada","institution_ids":["https://openalex.org/I159129438"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5025744022"],"corresponding_institution_ids":["https://openalex.org/I159129438"],"apc_list":null,"apc_paid":null,"fwci":2.8504,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.91369606,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"417","last_page":"428"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.9789999723434448,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.9789999723434448,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.009800000116229057,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13151","display_name":"Business Strategies and Innovation","score":0.006000000052154064,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/travel-agencies","display_name":"travel agencies","score":0.8190000057220459},{"id":"https://openalex.org/keywords/strategic-change","display_name":"strategic change","score":0.8870000243186951},{"id":"https://openalex.org/keywords/information-and-communication-technologies","display_name":"information and communication technologies","score":0.8510000109672546},{"id":"https://openalex.org/keywords/corporate-restructuring","display_name":"corporate restructuring","score":0.7480000257492065},{"id":"https://openalex.org/keywords/tourism-intermediaries","display_name":"tourism intermediaries","score":0.7879999876022339},{"id":"https://openalex.org/keywords/digital-transformation","display_name":"digital transformation","score":0.5059999823570251}],"concepts":[{"id":"https://openalex.org/C45237549","wikidata":"https://www.wikidata.org/wiki/Q1376796","display_name":"Restructuring","level":2,"score":0.8307735919952393},{"id":"https://openalex.org/C108170787","wikidata":"https://www.wikidata.org/wiki/Q3951828","display_name":"Agency (philosophy)","level":2,"score":0.7169600129127502},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6469685435295105},{"id":"https://openalex.org/C130767629","wikidata":"https://www.wikidata.org/wiki/Q7905205","display_name":"Mortar","level":2,"score":0.5953953862190247},{"id":"https://openalex.org/C2780319250","wikidata":"https://www.wikidata.org/wiki/Q726870","display_name":"Brick and mortar","level":3,"score":0.48234814405441284},{"id":"https://openalex.org/C181282483","wikidata":"https://www.wikidata.org/wiki/Q5001958","display_name":"Business transformation","level":5,"score":0.4545142650604248},{"id":"https://openalex.org/C65257409","wikidata":"https://www.wikidata.org/wiki/Q734253","display_name":"Electronic business","level":3,"score":0.36379480361938477},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3313885033130646},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.20583990216255188},{"id":"https://openalex.org/C199364280","wikidata":"https://www.wikidata.org/wiki/Q5001929","display_name":"Business relationship management","level":4,"score":0.1328549087047577},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.1025564968585968},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.10207206010818481},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.07299846410751343},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.06328421831130981},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/3-211-27283-6_38","doi":"https://doi.org/10.1007/3-211-27283-6_38","is_oa":false,"landing_page_url":"https://doi.org/10.1007/3-211-27283-6_38","pdf_url":null,"source":{"id":"https://openalex.org/S4306463937","display_name":"Springer eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information and Communication Technologies in Tourism 2005","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7207000255584717,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"},{"score":0.48510000109672546,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":22,"referenced_works":["https://openalex.org/W87978757","https://openalex.org/W107724789","https://openalex.org/W1483763241","https://openalex.org/W1509307039","https://openalex.org/W1515237721","https://openalex.org/W1542000669","https://openalex.org/W1579483281","https://openalex.org/W1603504818","https://openalex.org/W1738158470","https://openalex.org/W2006974221","https://openalex.org/W2173714726","https://openalex.org/W2479132517","https://openalex.org/W2914975218","https://openalex.org/W2978062325","https://openalex.org/W3159558619","https://openalex.org/W3172613425","https://openalex.org/W4252312376","https://openalex.org/W4254433547","https://openalex.org/W4300876669","https://openalex.org/W4301377693","https://openalex.org/W6619129309","https://openalex.org/W6635331919"],"related_works":["https://openalex.org/W2604298907","https://openalex.org/W2209808940","https://openalex.org/W2163159264","https://openalex.org/W1525973693","https://openalex.org/W99217512","https://openalex.org/W2110684799","https://openalex.org/W2923798265","https://openalex.org/W2897675282","https://openalex.org/W2997612409","https://openalex.org/W3036108994"],"abstract_inverted_index":null,"counts_by_year":[{"year":2018,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}