{"id":"https://openalex.org/W943786355","doi":null,"title":"Antecedents of loyalty in an online retailing business","display_name":"Antecedents of loyalty in an online retailing business","publication_year":2013,"publication_date":"2013-01-01","ids":{"openalex":"https://openalex.org/W943786355","mag":"943786355"},"language":"en","primary_location":{"id":"pmh:oai:DiVA.org:bth-1941","doi":null,"is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1941","pdf_url":null,"source":{"id":"https://openalex.org/S4306400653","display_name":"Diva portal (Dalarna University Library)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/bachelorThesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1941","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5014945801","display_name":"Roshanak Hashemi","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Roshanak Hashemi","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5014945801"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9897000193595886,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9897000193595886,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.005200000014156103,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.0015999999595806003,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.9879999756813049},{"id":"https://openalex.org/keywords/online-retail","display_name":"online retail","score":0.9959999918937683},{"id":"https://openalex.org/keywords/customer-experience","display_name":"customer experience","score":0.8180000185966492},{"id":"https://openalex.org/keywords/experimental-experience","display_name":"experimental experience","score":0.8230000138282776},{"id":"https://openalex.org/keywords/web-design","display_name":"web design","score":0.9919999837875366},{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.972000002861023},{"id":"https://openalex.org/keywords/e-commerce","display_name":"e-commerce","score":0.5619999766349792}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6080237030982971},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.54157555103302},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.515673041343689},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.48969247937202454},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4647393226623535},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:DiVA.org:bth-1941","doi":null,"is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1941","pdf_url":null,"source":{"id":"https://openalex.org/S4306400653","display_name":"Diva portal (Dalarna University Library)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/bachelorThesis"},{"id":"mag:943786355","doi":null,"is_oa":false,"landing_page_url":"http://www.diva-portal.org/smash/get/diva2:829198/FULLTEXT01","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:DiVA.org:bth-1941","doi":null,"is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1941","pdf_url":null,"source":{"id":"https://openalex.org/S4306400653","display_name":"Diva portal (Dalarna University Library)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/bachelorThesis"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":106,"referenced_works":["https://openalex.org/W8706888","https://openalex.org/W54930839","https://openalex.org/W142345412","https://openalex.org/W174055489","https://openalex.org/W192564702","https://openalex.org/W279766128","https://openalex.org/W596080938","https://openalex.org/W1480201135","https://openalex.org/W1491845978","https://openalex.org/W1510070215","https://openalex.org/W1516136238","https://openalex.org/W1527311855","https://openalex.org/W1534442420","https://openalex.org/W1537187979","https://openalex.org/W1543209321","https://openalex.org/W1568274144","https://openalex.org/W1574235309","https://openalex.org/W1574378514","https://openalex.org/W1594945480","https://openalex.org/W1596469162","https://openalex.org/W1603504818","https://openalex.org/W1606785137","https://openalex.org/W1608238977","https://openalex.org/W1708393801","https://openalex.org/W1777859530","https://openalex.org/W1965574139","https://openalex.org/W1968728428","https://openalex.org/W1971472674","https://openalex.org/W1972885387","https://openalex.org/W1975694814","https://openalex.org/W1976479099","https://openalex.org/W1977167088","https://openalex.org/W1979907230","https://openalex.org/W1980981674","https://openalex.org/W1981173647","https://openalex.org/W1985232462","https://openalex.org/W1986440703","https://openalex.org/W1987292299","https://openalex.org/W1993380436","https://openalex.org/W1995561053","https://openalex.org/W1997223225","https://openalex.org/W1997333822","https://openalex.org/W1998184208","https://openalex.org/W1999568134","https://openalex.org/W2000117884","https://openalex.org/W2002843259","https://openalex.org/W2006281018","https://openalex.org/W2014014301","https://openalex.org/W2021932472","https://openalex.org/W2022727669","https://openalex.org/W2025618885","https://openalex.org/W2025908688","https://openalex.org/W2025926893","https://openalex.org/W2028639350","https://openalex.org/W2036063909","https://openalex.org/W2038125955","https://openalex.org/W2039575199","https://openalex.org/W2043947871","https://openalex.org/W2046491831","https://openalex.org/W2047361420","https://openalex.org/W2049877319","https://openalex.org/W2056886756","https://openalex.org/W2058328325","https://openalex.org/W2059955887","https://openalex.org/W2063821546","https://openalex.org/W2070054856","https://openalex.org/W2071680986","https://openalex.org/W2073089608","https://openalex.org/W2073379693","https://openalex.org/W2076201611","https://openalex.org/W2077234788","https://openalex.org/W2079231770","https://openalex.org/W2080633244","https://openalex.org/W2083021308","https://openalex.org/W2085089716","https://openalex.org/W2085174221","https://openalex.org/W2105485775","https://openalex.org/W2115643216","https://openalex.org/W2120993987","https://openalex.org/W2122114252","https://openalex.org/W2125295668","https://openalex.org/W2128249817","https://openalex.org/W2130140239","https://openalex.org/W2131896026","https://openalex.org/W2132987981","https://openalex.org/W2141147872","https://openalex.org/W2144336601","https://openalex.org/W2151607493","https://openalex.org/W2151694441","https://openalex.org/W2154384880","https://openalex.org/W2163000154","https://openalex.org/W2166475989","https://openalex.org/W2170430750","https://openalex.org/W2219705828","https://openalex.org/W2234232270","https://openalex.org/W2484951896","https://openalex.org/W2506547160","https://openalex.org/W2593438769","https://openalex.org/W2968111669","https://openalex.org/W3014952447","https://openalex.org/W3122585423","https://openalex.org/W3124698642","https://openalex.org/W3147181238","https://openalex.org/W3184218770","https://openalex.org/W4235678817","https://openalex.org/W4243667233"],"related_works":["https://openalex.org/W323417657","https://openalex.org/W2589021696","https://openalex.org/W4210400959","https://openalex.org/W2371890584","https://openalex.org/W4353011283","https://openalex.org/W3168365674","https://openalex.org/W3037601642","https://openalex.org/W4413860974","https://openalex.org/W2101861283","https://openalex.org/W2725828864"],"abstract_inverted_index":{"Retailing":[0],"industry":[1],"is":[2,48,91,110,150,159,164,259],"challenged":[3],"by":[4,27,112],"empowered":[5],"customers,":[6],"scattered":[7],"markets":[8],"and":[9,33,55,72,95,100,127,135,161,169,194,286,300],"intensified":[10],"competition.":[11],"Online":[12],"retailing":[13,146,224,255,299],"has":[14,201,245],"a":[15,20,62,92,246,265],"unique":[16,168],"opportunity":[17],"to":[18,50,60,125,140,237,268,290],"take":[19],"leading":[21],"role":[22],"in":[23,77,82,97,106,143,173,204,221,252,281],"the":[24,107,183,205,212,274],"global":[25],"marketplace":[26],"providing":[28],"location":[29],"free,":[30],"customer":[31,79,85,141,219,238,250],"controlled,":[32],"information":[34],"rich":[35],"retail":[36,108],"service.":[37],"Customer":[38],"experience":[39,179,200,217,234,244,267],"with":[40,283],"an":[41,66,144,151,222,253],"online":[42,145,178,223,254,261,291,298,301],"retailer":[43],"includes":[44],"multiple":[45,113],"factors.":[46],"It":[47,163],"crucial":[49],"determine":[51],"what":[52],"website":[53,71],"functions":[54],"features":[56],"should":[57],"be":[58,288],"emphasized":[59],"create":[61],"satisfactory":[63,266],"experience.":[64,239],"Understanding":[65],"effective":[67],"functional":[68],"feature":[69],"of":[70,131,153,185,214,231,297],"their":[73],"combinations":[74],"can":[75,263,287],"result":[76],"superior":[78],"experience,":[80,134],"which":[81],"turns":[83],"influences":[84],"loyalty.":[86,181],"Accordingly,":[87],"having":[88],"loyal":[89],"customers":[90,172,269],"competitive":[93],"advantage":[94],"results":[96],"high":[98],"revenue":[99],"returns.":[101],"In":[102],"other":[103],"words,":[104],"loyalty,":[105],"industry,":[109],"influenced":[111],"shopping":[114],"experiences":[115],"over":[116],"time.":[117],"Based":[118],"on":[119,166,180,197,218,249],"this":[120,122,209],"motivation":[121],"thesis":[123,149,210,294],"attempted":[124],"identify":[126],"test":[128],"some":[129],"derivers":[130],"atmospheric":[132,198,215,232],"experimental":[133,199,216,233,243],"explain":[136],"how":[137],"they":[138,271],"contribute":[139,236],"loyalty":[142,220,251],"business.":[147,225,256],"This":[148,293],"outcome":[152],"empirical":[154],"research.":[155],"A":[156],"theoretical":[157,187],"model":[158,176],"tested":[160],"analyzed.":[162],"based":[165],"150":[167],"randomly":[170],"selected":[171],"UK.":[174],"The":[175],"tests":[177],"Particularly,":[182],"impact":[184,213,248],"three":[186,229,275],"factors":[188,230,276],"i.e.,":[189],"\u201cwebsite":[190],"design\u201d,":[191],"\u201ccustomer":[192],"service\u201d":[193],"\u201cprivacy/":[195],"security\u201d":[196],"been":[202],"analyzed":[203],"first":[206],"place.":[207],"Secondly,":[208],"studies":[211],"Results":[226],"reveal":[227],"that":[228,242,260],"positively":[235],"Result":[240],"confirms":[241],"positive":[247],"One":[257],"conclusion":[258],"retailers":[262],"offer":[264],"if":[270],"consider":[272],"using":[273],"previously":[277],"mentioned.":[278],"Findings":[279],"are":[280],"congruence":[282],"earlier":[284],"theory":[285],"helpful":[289],"retailers.":[292],"uses":[295],"terms":[296],"business":[302],"interchangeably.":[303]},"counts_by_year":[{"year":2015,"cited_by_count":1}],"updated_date":"2026-11-06T12:05:46.655746","created_date":"2016-06-24T00:00:00"}
