{"id":"https://openalex.org/W90299884","doi":"https://doi.org/10.1007/978-3-322-91284-8_2","title":"Interaktionen im Dienstleistungsmanagement \u2014 Eine informations\u00f6konomische Analyse","display_name":"Interaktionen im Dienstleistungsmanagement \u2014 Eine informations\u00f6konomische Analyse","publication_year":2001,"publication_date":"2001-01-01","ids":{"openalex":"https://openalex.org/W90299884","doi":"https://doi.org/10.1007/978-3-322-91284-8_2","mag":"90299884"},"language":"de","primary_location":{"id":"doi:10.1007/978-3-322-91284-8_2","doi":"https://doi.org/10.1007/978-3-322-91284-8_2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-322-91284-8_2","pdf_url":null,"source":{"id":"https://openalex.org/S4306463308","display_name":"Gabler Verlag eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Dienstleistungsmanagement Jahrbuch 2001","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W2916214878","display_name":"Dienstleistungsmanagement Jahrbuch 2001"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Stefan Roth","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I54009628","display_name":"University of Bayreuth","ror":"https://ror.org/0234wmv40","country_code":"DE","type":"education","lineage":["https://openalex.org/I54009628"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Stefan Roth","raw_affiliation_strings":["Lehrstuhl f\u00fcr Betriebswirtschaftslehre VIII \u2014 Dienstleistungsmanagement, Universit\u00e4t Bayreuth, Deutschland","Universit\u00e4t Bayreuth"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Lehrstuhl f\u00fcr Betriebswirtschaftslehre VIII \u2014 Dienstleistungsmanagement, Universit\u00e4t Bayreuth, Deutschland","institution_ids":["https://openalex.org/I54009628"]},{"raw_affiliation_string":"Universit\u00e4t Bayreuth","institution_ids":["https://openalex.org/I54009628"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I54009628"],"apc_list":null,"apc_paid":null,"fwci":13.174,"has_fulltext":false,"cited_by_count":29,"citation_normalized_percentile":{"value":0.98199357,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"35","last_page":"66"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.43160000443458557,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.43160000443458557,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.2590000033378601,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.24719999730587006,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-management","display_name":"service management","score":0.8069999814033508},{"id":"https://openalex.org/keywords/interaction-design","display_name":"interaction design","score":0.6700000166893005},{"id":"https://openalex.org/keywords/information-economics","display_name":"information economics","score":0.9110000133514404},{"id":"https://openalex.org/keywords/exchange-processes","display_name":"exchange processes","score":0.8180000185966492},{"id":"https://openalex.org/keywords/complex-services","display_name":"complex services","score":0.6660000085830688},{"id":"https://openalex.org/keywords/collaborative-relationships","display_name":"collaborative relationships","score":0.5669999718666077},{"id":"https://openalex.org/keywords/business-relationship-management","display_name":"business relationship management","score":0.8180000185966492},{"id":"https://openalex.org/keywords/customer-interaction","display_name":"customer interaction","score":0.4740000069141388},{"id":"https://openalex.org/keywords/behavioral-uncertainty","display_name":"behavioral uncertainty","score":0.5490000247955322},{"id":"https://openalex.org/keywords/transaction-design","display_name":"transaction design","score":0.3779999911785126}],"concepts":[{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.4725468158721924},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.38499003648757935}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-322-91284-8_2","doi":"https://doi.org/10.1007/978-3-322-91284-8_2","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-322-91284-8_2","pdf_url":null,"source":{"id":"https://openalex.org/S4306463308","display_name":"Gabler Verlag eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Dienstleistungsmanagement Jahrbuch 2001","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":68,"referenced_works":["https://openalex.org/W9381690","https://openalex.org/W198677629","https://openalex.org/W567206757","https://openalex.org/W979085828","https://openalex.org/W1015177843","https://openalex.org/W1167726574","https://openalex.org/W1485535210","https://openalex.org/W1492437215","https://openalex.org/W1499523602","https://openalex.org/W1511010537","https://openalex.org/W1524369538","https://openalex.org/W1536048500","https://openalex.org/W1545849759","https://openalex.org/W1556335963","https://openalex.org/W1571344515","https://openalex.org/W1669446470","https://openalex.org/W1900002979","https://openalex.org/W1941280795","https://openalex.org/W1946913604","https://openalex.org/W1947621041","https://openalex.org/W1973308529","https://openalex.org/W1975035024","https://openalex.org/W1976527713","https://openalex.org/W1986903447","https://openalex.org/W1992061418","https://openalex.org/W1994684994","https://openalex.org/W1995616651","https://openalex.org/W2005616752","https://openalex.org/W2019516780","https://openalex.org/W2039642656","https://openalex.org/W2041317668","https://openalex.org/W2043214747","https://openalex.org/W2046279784","https://openalex.org/W2050175305","https://openalex.org/W2064062304","https://openalex.org/W2066557547","https://openalex.org/W2069630233","https://openalex.org/W2086888884","https://openalex.org/W2097899517","https://openalex.org/W2112130001","https://openalex.org/W2115747715","https://openalex.org/W2121034459","https://openalex.org/W2128168853","https://openalex.org/W2156109180","https://openalex.org/W2157743871","https://openalex.org/W2165807407","https://openalex.org/W2172316004","https://openalex.org/W2179200719","https://openalex.org/W2197928044","https://openalex.org/W2316675173","https://openalex.org/W2325927504","https://openalex.org/W2329618523","https://openalex.org/W2476117663","https://openalex.org/W2480460349","https://openalex.org/W2490088264","https://openalex.org/W2494377395","https://openalex.org/W2495112765","https://openalex.org/W2502152798","https://openalex.org/W2502214823","https://openalex.org/W2502293004","https://openalex.org/W2505802658","https://openalex.org/W2612641600","https://openalex.org/W2894110096","https://openalex.org/W2923342602","https://openalex.org/W2970467435","https://openalex.org/W3123247249","https://openalex.org/W4242278183","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W6983281409","https://openalex.org/W65476011","https://openalex.org/W7430482","https://openalex.org/W48859162","https://openalex.org/W6926374693","https://openalex.org/W4234005075","https://openalex.org/W938503475","https://openalex.org/W32838129","https://openalex.org/W4234368853","https://openalex.org/W2476589864"],"abstract_inverted_index":{"Die":[0],"Gestaltung":[1,103],"von":[2,25,33,40,83,90,113],"Interaktionen":[3,105],"gewinnt":[4],"im":[5],"Dienstleistungsmanagement":[6],"immer":[7,43],"mehr":[8],"an":[9,27,56,80,101],"Bedeutung":[10,34],"(Krick/Wehrli":[11],"2000,":[12],"S.":[13],"257).":[14],"Neben":[15],"dem":[16,88],"Design":[17,82],"reiner":[18],"Austauschtransaktionen,":[19],"bei":[20],"denen":[21],"lediglich":[22],"die":[23],"\u00dcbertragung":[24],"Verf\u00fcgungsrechten":[26],"veredelten":[28],"oder":[29],"weitgehend":[30],"standardisierten":[31],"Dienstleistungen":[32,75],"ist,":[35],"r\u00fcckt":[36],"insbesondere":[37],"das":[38,81,111],"Management":[39,112],"komplexen":[41],"Austauschprozessen":[42],"st\u00e4rker":[44],"in":[45,61],"den":[46,62],"Mittelpunkt":[47],"des":[48,58],"Interesses.":[49],"Austauschprozesse":[50],"sind":[51],"durch":[52,65],"einen":[53],"hohen":[54],"Grad":[55],"Integrativit\u00e4t":[57],"externen":[59],"Faktors":[60],"Leistungserstellungsprozess":[63],"und":[64,85,108],"Verhaltensunsicherheit":[66],"auf":[67],"beiden":[68],"Marktseiten":[69],"gekennzeichnet.":[70],"Aus":[71],"diesen":[72],"Charakteristika":[73],"komplexer":[74],"ergeben":[76],"sich":[77],"besondere":[78],"Anforderungen":[79],"Kooperations-":[84],"Delegationsbeziehungen.":[86],"Mit":[87],"\u00dcbergang":[89],"einer":[91,99],"kurzfristig":[92],"ausgerichteten":[93],"Betrachtung":[94],"einzelner":[95],"Transaktionen":[96],"hin":[97],"zu":[98],"Orientierung":[100],"der":[102],"kontinuierlicher":[104],"mit":[106],"Kunden":[107],"Konkurrenten":[109],"nimmt":[110],"Gesch\u00e4ftsbeziehungen":[114],"eine":[115],"zunehmend":[116],"bedeutendere":[117],"Stellung":[118],"ein":[119],"(Eckel":[120],"1997;":[121],"Plinke":[122],"1997).":[123]},"counts_by_year":[{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-10T09:11:00.788812","created_date":"2016-06-24T00:00:00"}
