{"id":"https://openalex.org/W892673293","doi":null,"title":"Modelo de gesti\u00f3n de TI para la Educaci\u00f3n Virtual (E-Learning) en el Sistema Universitario Ecuatoriano","display_name":"Modelo de gesti\u00f3n de TI para la Educaci\u00f3n Virtual (E-Learning) en el Sistema Universitario Ecuatoriano","publication_year":2009,"publication_date":"2009-01-01","ids":{"openalex":"https://openalex.org/W892673293","mag":"892673293"},"language":"es","primary_location":{"id":"pmh:oai:bibdigital.epn.edu.ec:15000/8191","doi":null,"is_oa":true,"landing_page_url":"http://bibdigital.epn.edu.ec/handle/15000/8191","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"reponame:Repositorio EPN","raw_type":"info:eu-repo/semantics/masterThesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://bibdigital.epn.edu.ec/handle/15000/8191","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5038725882","display_name":"Mariuxi Geovanna Titua\u00f1a D\u00e1vila","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mariuxi Geovanna Titua\u00f1a D\u00e1vila","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5014609551","display_name":"Diana C. Yacchirema","orcid":"https://orcid.org/0000-0002-2215-5770","observed_orcids":["https://orcid.org/0000-0002-2215-5770"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Diana Yacchirema","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-2215-5770","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.39989998936653137,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.39989998936653137,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14103","display_name":"Educational Management and Quality","score":0.39750000834465027,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14496","display_name":"Educational Technology and E-Learning","score":0.07100000232458115,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/it-service-management","display_name":"IT service management","score":0.8820000290870667},{"id":"https://openalex.org/keywords/e-learning","display_name":"online learning","score":0.9179999828338623},{"id":"https://openalex.org/keywords/itil","display_name":"ITIL","score":0.7269999980926514},{"id":"https://openalex.org/keywords/virtual-learning-environments","display_name":"virtual learning environments","score":0.6940000057220459},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.5529999732971191},{"id":"https://openalex.org/keywords/demand-management","display_name":"demand management","score":0.6669999957084656},{"id":"https://openalex.org/keywords/service-level-management","display_name":"service level management","score":0.8169999718666077},{"id":"https://openalex.org/keywords/availability-management","display_name":"availability management","score":0.9010000228881836},{"id":"https://openalex.org/keywords/capacity-management","display_name":"capacity management","score":0.9940000176429749},{"id":"https://openalex.org/keywords/configuration-management","display_name":"configuration management","score":0.6620000004768372},{"id":"https://openalex.org/keywords/service-measurement","display_name":"service measurement","score":0.9259999990463257},{"id":"https://openalex.org/keywords/escuela-politecnica-nacional","display_name":"Escuela Polit\u00e9cnica Nacional","score":0.953000009059906}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.6693382263183594},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.36475372314453125},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.17162743210792542}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:bibdigital.epn.edu.ec:15000/8191","doi":null,"is_oa":true,"landing_page_url":"http://bibdigital.epn.edu.ec/handle/15000/8191","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"reponame:Repositorio EPN","raw_type":"info:eu-repo/semantics/masterThesis"},{"id":"mag:892673293","doi":null,"is_oa":false,"landing_page_url":"https://bibdigital.epn.edu.ec/bitstream/15000/8191/3/CD-2394.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:bibdigital.epn.edu.ec:15000/8191","doi":null,"is_oa":true,"landing_page_url":"http://bibdigital.epn.edu.ec/handle/15000/8191","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"reponame:Repositorio EPN","raw_type":"info:eu-repo/semantics/masterThesis"},"sustainable_development_goals":[{"score":0.9235000014305115,"id":"https://metadata.un.org/sdg/4","display_name":"Quality education"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W1625680781","https://openalex.org/W2603961256","https://openalex.org/W7039508570","https://openalex.org/W3208651180","https://openalex.org/W1574254148","https://openalex.org/W3093806617","https://openalex.org/W7030424178","https://openalex.org/W3088848853","https://openalex.org/W3035102346","https://openalex.org/W7035690165"],"abstract_inverted_index":{"La":[0,94,205],"presente":[1,303],"investigaci\u00f3n":[2],"surge":[3],"de":[4,7,17,27,35,49,68,79,85,122,128,132,134,137,141,145,151,154,165,171,177,185,193,209,217,224,230,233,256,263,266,274,287,301],"la":[5,9,31,55,69,129,138,142,146,155,186,222,234,302],"necesidad":[6],"conocer":[8],"manera":[10],"como":[11,109],"se":[12,64,116,182,240,270,290],"est\u00e1":[13],"gestionando":[14],"el":[15,20,40,51,66,73,92,124,169,215,254],"servicio":[16,125,216,255],"e-learning":[18],"en":[19,39,45,72,91,113,214,226,247,260],"sistema":[21,74],"universitario":[22,75],"ecuatoriano,":[23],"y":[24,99,196,200,229,281,293],"a":[25,77,82,296],"partir":[26],"esa":[28],"experiencia":[29],"elaborar":[30],"propuesta":[32],"del":[33,57,148,158,175,198,203,207,299],"Modelo":[34,170,176,208],"Gesti\u00f3n":[36,127,131,136,140,144,150,153,172,178,210],"\"e-SUE\"":[37,179,211],"(e-learning":[38],"Sistema":[41],"Universitario":[42],"Ecuatoriano)":[43],"basado":[44],"las":[46,272,279],"mejores":[47],"pr\u00e1cticas":[48],"ITIL":[50],"cual":[52],"permitir\u00e1":[53],"mejorar":[54],"calidad":[56],"servicio.":[58],"Para":[59],"cumplir":[60,277],"con":[61,278],"este":[62,267],"objetivo":[63],"realiz\u00f3":[65],"an\u00e1lisis":[67],"educaci\u00f3n":[70],"virtual":[71,90],"ecuatoriano":[76],"trav\u00e9s":[78],"encuestas":[80],"dirigidas":[81],"un":[83],"grupo":[84],"universidades":[86],"que":[87,220,243,253],"poseen":[88],"modalidad":[89],"Ecuador.":[93],"informaci\u00f3n":[95],"obtenida":[96],"fue":[97,212],"tabulada":[98],"representada":[100],"mediante":[101],"gr\u00e1ficos":[102],"estad\u00edsticos":[103],"para":[104,167,249,276],"posteriormente":[105],"ser":[106,245],"analizada,":[107],"obteniendo":[108],"resultado":[110],"los":[111,114,251,264,282],"procesos":[112,161,265],"cuales":[115],"tiene":[117],"mayor":[118],"deficiencia":[119],"al":[120,285],"momento":[121,286],"gestionar":[123],"e-learning:":[126],"Demanda,":[130],"Niveles":[133],"Servicio,":[135,149],"Disponibilidad,":[139],"Capacidad,":[143],"Continuidad":[147],"eventos,":[152],"configuraci\u00f3n,":[156],"Medici\u00f3n":[157],"Servicio.":[159],"Los":[160],"anteriormente":[162],"mencionados":[163],"sirvieron":[164],"base":[166],"establecer":[168],"\"e-SUE\".":[173],"Dentro":[174],"cada":[180,261],"proceso":[181,199],"encuentra":[183],"estructurado":[184],"siguiente":[187],"manera:":[188],"descripci\u00f3n,":[189],"roles,":[190],"actividades,":[191],"herramientas":[192,273],"apoyo,":[194],"indicadores":[195],"evaluaci\u00f3n":[197],"visi\u00f3n":[201],"general":[202],"proceso.":[204],"aplicabilidad":[206],"validada":[213],"Aulas":[218,257],"Virtuales":[219,258],"ofrece":[221],"Facultad":[223],"Ingenier\u00eda":[225],"Sistemas":[227],"Inform\u00e1ticos":[228],"Computaci\u00f3n":[231],"(FIS)":[232],"Escuela":[235],"Polit\u00e9cnica":[236],"Nacional":[237],"(EPN)":[238],"donde":[239],"establecieron":[241],"acciones":[242,280],"deben":[244],"tomadas":[246],"cuenta":[248],"solucionar":[250],"problemas":[252],"posee":[259],"uno":[262],"modelo,":[268],"adicionalmente":[269],"determinaron":[271],"apoyo":[275],"beneficios":[283],"esperados":[284],"ejecutarlas.":[288],"Finalmente":[289],"estableci\u00f3":[291],"conclusiones":[292],"recomendaciones":[294],"obtenidas":[295],"lo":[297],"largo":[298],"desarrollo":[300],"tesis.":[304]},"counts_by_year":[],"updated_date":"2026-11-09T13:22:03.289127","created_date":"2016-06-24T00:00:00"}