{"id":"https://openalex.org/W890976354","doi":null,"title":"THE IMPACT OF E-PROCUREMENT SYSTEM QUALITIES AND TRUST ON END-USER SATISFACTION","display_name":"THE IMPACT OF E-PROCUREMENT SYSTEM QUALITIES AND TRUST ON END-USER SATISFACTION","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W890976354","mag":"890976354"},"language":"en","primary_location":{"id":"pmh:oai:studentsrepo.um.edu.my:4599","doi":null,"is_oa":false,"landing_page_url":"http://studentsrepo.um.edu.my/4599/1/THE_IMPACT_OF_E%2DPROCUREMENT_SYSTEM_QUALITIES_AND_TRUST_ON_E%2D.pdf","pdf_url":"http://studentsrepo.um.edu.my/4599/1/THE_IMPACT_OF_E%2DPROCUREMENT_SYSTEM_QUALITIES_AND_TRUST_ON_E%2D.pdf","source":{"id":"https://openalex.org/S4406922526","display_name":"University of Malaya Students Repository","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Thesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5000220276","display_name":"Manal Sharabati","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Manal Sharabati","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5000220276"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9940999746322632,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9940999746322632,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.002099999925121665,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/e-procurement-systems","display_name":"e-procurement systems","score":0.9150000214576721},{"id":"https://openalex.org/keywords/perceived-system-quality","display_name":"perceived system quality","score":0.8090000152587891},{"id":"https://openalex.org/keywords/trust","display_name":"trust","score":0.7760000228881836},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.9729999899864197},{"id":"https://openalex.org/keywords/delone-and-mclean-model","display_name":"DeLone and McLean model","score":0.7940000295639038},{"id":"https://openalex.org/keywords/mediating-role-of-trust","display_name":"mediating effect of trust","score":0.9129999876022339},{"id":"https://openalex.org/keywords/public-procurement","display_name":"public procurement","score":0.6010000109672546},{"id":"https://openalex.org/keywords/malaysian-public-sector","display_name":"Malaysian public sector","score":0.699999988079071}],"concepts":[{"id":"https://openalex.org/C201650216","wikidata":"https://www.wikidata.org/wiki/Q829492","display_name":"Procurement","level":2,"score":0.8013681173324585},{"id":"https://openalex.org/C2778813691","wikidata":"https://www.wikidata.org/wiki/Q1369832","display_name":"Purchasing","level":2,"score":0.6830430030822754},{"id":"https://openalex.org/C91262260","wikidata":"https://www.wikidata.org/wiki/Q528074","display_name":"End user","level":2,"score":0.6041184067726135},{"id":"https://openalex.org/C167002459","wikidata":"https://www.wikidata.org/wiki/Q377505","display_name":"E-procurement","level":3,"score":0.5808266997337341},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5289528369903564},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5228493809700012},{"id":"https://openalex.org/C3017893058","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"User satisfaction","level":2,"score":0.4721933603286743},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.47118332982063293},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.4116045832633972},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.41012585163116455},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.39756718277931213},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.37076231837272644},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3154570758342743},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.24395713210105896},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.241123765707016},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.15073004364967346},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.08470305800437927},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:studentsrepo.um.edu.my:4599","doi":null,"is_oa":false,"landing_page_url":"http://studentsrepo.um.edu.my/4599/1/THE_IMPACT_OF_E%2DPROCUREMENT_SYSTEM_QUALITIES_AND_TRUST_ON_E%2D.pdf","pdf_url":"http://studentsrepo.um.edu.my/4599/1/THE_IMPACT_OF_E%2DPROCUREMENT_SYSTEM_QUALITIES_AND_TRUST_ON_E%2D.pdf","source":{"id":"https://openalex.org/S4406922526","display_name":"University of Malaya Students Repository","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Thesis"},{"id":"mag:2981503699","doi":null,"is_oa":false,"landing_page_url":"https://scholar.ptuk.edu.ps/bitstream/123456789/490/1/pHOTOCOPY-THE%20IMPACT%20OF%20E-PROCUREMENT%20SYSTEM%20QUALITIES%20AND%20TRUST%20ON%20E-PROCUREMENT%20SYSTEM%20END-USER%20SATISFACTION.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},{"id":"mag:890976354","doi":null,"is_oa":false,"landing_page_url":"http://studentsrepo.um.edu.my/4599/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":338,"referenced_works":["https://openalex.org/W16905354","https://openalex.org/W79124375","https://openalex.org/W115101980","https://openalex.org/W122374401","https://openalex.org/W163832182","https://openalex.org/W177566738","https://openalex.org/W1115346876","https://openalex.org/W1480208962","https://openalex.org/W1487328841","https://openalex.org/W1492586516","https://openalex.org/W1494197262","https://openalex.org/W1496698723","https://openalex.org/W1502137235","https://openalex.org/W1504533755","https://openalex.org/W1517574167","https://openalex.org/W1519209434","https://openalex.org/W1522675604","https://openalex.org/W1528747180","https://openalex.org/W1536705224","https://openalex.org/W1545460766","https://openalex.org/W1545975548","https://openalex.org/W1548408014","https://openalex.org/W1559330557","https://openalex.org/W1563791530","https://openalex.org/W1565167297","https://openalex.org/W1565487704","https://openalex.org/W1572121282","https://openalex.org/W1573932665","https://openalex.org/W1574235309","https://openalex.org/W1582212094","https://openalex.org/W1582562717","https://openalex.org/W1584695787","https://openalex.org/W1587903092","https://openalex.org/W1592962610","https://openalex.org/W1601576540","https://openalex.org/W1603317718","https://openalex.org/W1603659659","https://openalex.org/W1689771227","https://openalex.org/W1708393801","https://openalex.org/W1710194171","https://openalex.org/W1760867676","https://openalex.org/W1781191405","https://openalex.org/W1791587663","https://openalex.org/W1820801730","https://openalex.org/W1846223488","https://openalex.org/W1855539512","https://openalex.org/W1880749507","https://openalex.org/W1884923540","https://openalex.org/W1954663826","https://openalex.org/W1964473429","https://openalex.org/W1964633702","https://openalex.org/W1965145950","https://openalex.org/W1966892941","https://openalex.org/W1966931213","https://openalex.org/W1969033962","https://openalex.org/W1969504889","https://openalex.org/W1972041372","https://openalex.org/W1972086421","https://openalex.org/W1972155838","https://openalex.org/W1972211464","https://openalex.org/W1972677436","https://openalex.org/W1973008688","https://openalex.org/W1973213502","https://openalex.org/W1973413681","https://openalex.org/W1976263539","https://openalex.org/W1978794113","https://openalex.org/W1979522819","https://openalex.org/W1979907230","https://openalex.org/W1980981674","https://openalex.org/W1981492042","https://openalex.org/W1982315353","https://openalex.org/W1983364918","https://openalex.org/W1984978687","https://openalex.org/W1985560999","https://openalex.org/W1985771617","https://openalex.org/W1986141484","https://openalex.org/W1986887272","https://openalex.org/W1987834455","https://openalex.org/W1988050849","https://openalex.org/W1989502954","https://openalex.org/W1990531271","https://openalex.org/W1991384910","https://openalex.org/W1991533821","https://openalex.org/W1991618294","https://openalex.org/W1991736828","https://openalex.org/W1993734218","https://openalex.org/W1993760488","https://openalex.org/W1995780063","https://openalex.org/W1995815872","https://openalex.org/W1995963865","https://openalex.org/W1996233888","https://openalex.org/W1999376348","https://openalex.org/W2002581494","https://openalex.org/W2002677052","https://openalex.org/W2005715981","https://openalex.org/W2005738369","https://openalex.org/W2005909841","https://openalex.org/W2006230623","https://openalex.org/W2006468167","https://openalex.org/W2006508756","https://openalex.org/W2007668272","https://openalex.org/W2008440559","https://openalex.org/W2008533939","https://openalex.org/W2008544042","https://openalex.org/W2010795040","https://openalex.org/W2011854045","https://openalex.org/W2012197770","https://openalex.org/W2012459171","https://openalex.org/W2013428904","https://openalex.org/W2014557526","https://openalex.org/W2014626659","https://openalex.org/W2014792668","https://openalex.org/W2015963604","https://openalex.org/W2015965143","https://openalex.org/W2016618887","https://openalex.org/W2016979497","https://openalex.org/W2019649752","https://openalex.org/W2020976086","https://openalex.org/W2021949104","https://openalex.org/W2022314634","https://openalex.org/W2022363410","https://openalex.org/W2022727669","https://openalex.org/W2023350458","https://openalex.org/W2023407407","https://openalex.org/W2023819627","https://openalex.org/W2024051584","https://openalex.org/W2024591537","https://openalex.org/W2024788528","https://openalex.org/W2026593392","https://openalex.org/W2026955274","https://openalex.org/W2027362948","https://openalex.org/W2027898656","https://openalex.org/W2028102145","https://openalex.org/W2028184439","https://openalex.org/W2028809046","https://openalex.org/W2030260294","https://openalex.org/W2030515747","https://openalex.org/W2031291400","https://openalex.org/W2031873759","https://openalex.org/W2033566612","https://openalex.org/W2033573840","https://openalex.org/W2033617069","https://openalex.org/W2034170327","https://openalex.org/W2034785598","https://openalex.org/W2034798257","https://openalex.org/W2035170443","https://openalex.org/W2035466218","https://openalex.org/W2036999657","https://openalex.org/W2037086452","https://openalex.org/W2037475106","https://openalex.org/W2037683264","https://openalex.org/W2037846862","https://openalex.org/W2037938687","https://openalex.org/W2039045809","https://openalex.org/W2041748119","https://openalex.org/W2041909366","https://openalex.org/W2042659941","https://openalex.org/W2042822990","https://openalex.org/W2043227098","https://openalex.org/W2043555414","https://openalex.org/W2044101267","https://openalex.org/W2044901030","https://openalex.org/W2047207592","https://openalex.org/W2047603081","https://openalex.org/W2047660536","https://openalex.org/W2051735424","https://openalex.org/W2051807665","https://openalex.org/W2051932184","https://openalex.org/W2052211912","https://openalex.org/W2052384546","https://openalex.org/W2053540028","https://openalex.org/W2054202486","https://openalex.org/W2054365911","https://openalex.org/W2054745764","https://openalex.org/W2055049964","https://openalex.org/W2055077282","https://openalex.org/W2055595631","https://openalex.org/W2055696516","https://openalex.org/W2055851468","https://openalex.org/W2056935421","https://openalex.org/W2057012437","https://openalex.org/W2057448061","https://openalex.org/W2058285713","https://openalex.org/W2058583438","https://openalex.org/W2058909911","https://openalex.org/W2059364382","https://openalex.org/W2059825267","https://openalex.org/W2060709268","https://openalex.org/W2061619945","https://openalex.org/W2063185452","https://openalex.org/W2065480076","https://openalex.org/W2065523799","https://openalex.org/W2066439279","https://openalex.org/W2068901836","https://openalex.org/W2069616311","https://openalex.org/W2070951272","https://openalex.org/W2071680986","https://openalex.org/W2072446840","https://openalex.org/W2072527828","https://openalex.org/W2073462901","https://openalex.org/W2074847743","https://openalex.org/W2075211526","https://openalex.org/W2075370087","https://openalex.org/W2076845877","https://openalex.org/W2077109174","https://openalex.org/W2077389722","https://openalex.org/W2077588922","https://openalex.org/W2077688725","https://openalex.org/W2078765786","https://openalex.org/W2079549039","https://openalex.org/W2079791519","https://openalex.org/W2080026991","https://openalex.org/W2081747203","https://openalex.org/W2082547701","https://openalex.org/W2083495577","https://openalex.org/W2083591603","https://openalex.org/W2084382570","https://openalex.org/W2084870027","https://openalex.org/W2085067988","https://openalex.org/W2085306304","https://openalex.org/W2085500782","https://openalex.org/W2090552208","https://openalex.org/W2091495239","https://openalex.org/W2091702977","https://openalex.org/W2092622285","https://openalex.org/W2093761106","https://openalex.org/W2096555826","https://openalex.org/W2096769597","https://openalex.org/W2096878712","https://openalex.org/W2097421654","https://openalex.org/W2097744999","https://openalex.org/W2097766746","https://openalex.org/W2098925541","https://openalex.org/W2099073818","https://openalex.org/W2099078684","https://openalex.org/W2101369668","https://openalex.org/W2101473111","https://openalex.org/W2102010715","https://openalex.org/W2102251159","https://openalex.org/W2104792107","https://openalex.org/W2104799281","https://openalex.org/W2105730641","https://openalex.org/W2106096361","https://openalex.org/W2106163721","https://openalex.org/W2106407138","https://openalex.org/W2108184876","https://openalex.org/W2110380098","https://openalex.org/W2110612952","https://openalex.org/W2111398406","https://openalex.org/W2113706037","https://openalex.org/W2114930636","https://openalex.org/W2117203175","https://openalex.org/W2117783590","https://openalex.org/W2118101410","https://openalex.org/W2118289722","https://openalex.org/W2118780576","https://openalex.org/W2119355372","https://openalex.org/W2119469410","https://openalex.org/W2121376676","https://openalex.org/W2122983118","https://openalex.org/W2123534889","https://openalex.org/W2124656128","https://openalex.org/W2125734253","https://openalex.org/W2126486269","https://openalex.org/W2127455238","https://openalex.org/W2128291680","https://openalex.org/W2129909276","https://openalex.org/W2130229588","https://openalex.org/W2130892515","https://openalex.org/W2134345109","https://openalex.org/W2135157639","https://openalex.org/W2136561843","https://openalex.org/W2136941206","https://openalex.org/W2137247419","https://openalex.org/W2137871137","https://openalex.org/W2137906974","https://openalex.org/W2140879657","https://openalex.org/W2143316608","https://openalex.org/W2148970282","https://openalex.org/W2149686728","https://openalex.org/W2150514527","https://openalex.org/W2151827967","https://openalex.org/W2152371767","https://openalex.org/W2153376439","https://openalex.org/W2154317143","https://openalex.org/W2155110132","https://openalex.org/W2155354484","https://openalex.org/W2159438175","https://openalex.org/W2160251866","https://openalex.org/W2160734574","https://openalex.org/W2160749514","https://openalex.org/W2160781605","https://openalex.org/W2162487266","https://openalex.org/W2163914445","https://openalex.org/W2166061228","https://openalex.org/W2168008269","https://openalex.org/W2168546324","https://openalex.org/W2168972045","https://openalex.org/W2169228794","https://openalex.org/W2169737976","https://openalex.org/W2170440506","https://openalex.org/W2173801032","https://openalex.org/W2181989239","https://openalex.org/W2185253209","https://openalex.org/W2187883273","https://openalex.org/W2235298599","https://openalex.org/W2250950428","https://openalex.org/W2276049535","https://openalex.org/W2280156968","https://openalex.org/W2282394911","https://openalex.org/W2315756131","https://openalex.org/W2316110746","https://openalex.org/W2317815584","https://openalex.org/W2333057539","https://openalex.org/W2338532967","https://openalex.org/W2533632510","https://openalex.org/W2571873230","https://openalex.org/W2586817677","https://openalex.org/W2611897969","https://openalex.org/W2731530285","https://openalex.org/W2734123735","https://openalex.org/W2769248301","https://openalex.org/W2773139861","https://openalex.org/W2904588591","https://openalex.org/W2949392115","https://openalex.org/W2994259012","https://openalex.org/W3106796642","https://openalex.org/W3121166610","https://openalex.org/W3121515940","https://openalex.org/W3122287309","https://openalex.org/W3122877168","https://openalex.org/W3123722757","https://openalex.org/W3124068636","https://openalex.org/W3144052228","https://openalex.org/W3147181238","https://openalex.org/W3149890732","https://openalex.org/W3157407122","https://openalex.org/W3193532866"],"related_works":["https://openalex.org/W2981503699","https://openalex.org/W3092103295","https://openalex.org/W1516974460","https://openalex.org/W2559490321","https://openalex.org/W2327486309","https://openalex.org/W2500041685","https://openalex.org/W2094337177","https://openalex.org/W2597817145","https://openalex.org/W978643058","https://openalex.org/W7053399827"],"abstract_inverted_index":{"The":[0,139,194,248,297],"main":[1],"aim":[2],"of":[3,11,57,168,250,260,282],"this":[4,32,251],"study":[5,76,119,218,252,277],"is":[6,54,101,184,196,219,312],"to":[7,103,133,186,236,242,314],"investigate":[8],"the":[9,12,19,42,55,66,93,105,109,149,180,188,192,207,244,257,276,280],"impact":[10,56,128,259],"e-procurement":[13,20,43,69,80,94,113,124,135,154,200,262,272,288,302,323],"system":[14,21,27,44,70,81,88,95,114,125,136,155,173,201,263,284,320,324],"qualities":[15,45,71,82,321],"and":[16,49,72,83,126,158,215,238,269,290,322],"trust":[17,48,58,64,270,311],"on":[18,59,92,129,271,295],"end-user":[22,50,60,73,96,115,137,273,325],"satisfaction,":[23],"in":[24,210],"a":[25,222],"mandatory":[26],"environment.":[28],"In":[29],"line":[30],"with":[31,123,148,221],"objective,":[33],"three":[34],"research":[35,118,240],"questions":[36],"are":[37,41,142,204],"established:":[38],"First,":[39],"what":[40,53],"that":[46,78,111,178,300],"influence":[47,91,281],"satisfaction?":[51,61,74],"Second,":[52],"Third,":[62],"does":[63],"mediate":[65],"relationship":[67],"between":[68,108,319],"This":[75,117,217],"postulates":[77],"suitable":[79],"trust,":[84],"as":[85,170],"perceived":[86,153,164,171,261,265,287,291,301,306],"by":[87,152,163,172],"end-users,":[89],"have":[90,315],"satisfaction.":[97,116,138,274,326],"IS":[98],"success":[99],"model":[100,241],"adopted":[102],"describe":[104],"causal":[106],"linkages":[107],"determinants":[110],"affect":[112],"investigates":[120],"end-user\u2019s":[121],"experiences":[122,141],"their":[127],"user\u2019s":[130,146,160],"belief":[131],"\u2018trust\u2019":[132],"evaluate":[134],"users\u2019":[140],"classified":[143],"into":[144],"direct":[145],"experience":[147],"system,":[150],"represented":[151,162],"quality":[156,167,289,294,303],"construct,":[157],"indirect":[159],"experiences,":[161],"order":[165,266,292,307],"fulfillment":[166,267,293,308],"suppliers":[169],"end-users":[174],"[\u2018buyers\u2019].":[175],"A":[176],"questionnaire":[177],"reflects":[179],"proposed":[181],"framework":[182],"constructs":[183],"developed":[185],"collect":[187],"primary":[189],"data":[190,195],"for":[191,256],"study.":[193],"collected":[197],"from":[198],"432":[199],"users":[202],"who":[203],"working":[205],"at":[206],"purchasing":[208],"departments":[209],"Malaysian":[211],"governmental":[212],"Ministries,":[213],"Agencies,":[214],"Departments.":[216],"quantitative":[220],"deductive":[223],"approach.":[224],"It":[225],"employs":[226],"partial":[227,316],"least":[228],"squares":[229],"structural":[230],"equation":[231],"modeling":[232],"(PLS-":[233],"iii":[234],"SEM)":[235],"validate":[237],"confirm":[239],"test":[243],"relationships":[245],"being":[246],"hypothesized.":[247],"findings":[249,278,298],"provide":[253],"empirical":[254],"evidence":[255],"significant":[258],"quality,":[264,268],"Furthermore,":[275],"approve":[279],"both":[283],"qualities,":[285],"namely":[286],"trust.":[296],"reveal":[299],"positively":[304],"influences":[305],"quality.":[309],"Finally,":[310],"found":[313],"mediating":[317],"effect":[318]},"counts_by_year":[{"year":2016,"cited_by_count":1}],"updated_date":"2026-11-08T12:12:28.789561","created_date":"2016-06-24T00:00:00"}