{"id":"https://openalex.org/W89049538","doi":"https://doi.org/10.14569/ijacsa.2012.030313","title":"The Use of Information and Communication Technologies (ICT) in Front Office Operations of Chain Hotels in Ghana","display_name":"The Use of Information and Communication Technologies (ICT) in Front Office Operations of Chain Hotels in Ghana","publication_year":2012,"publication_date":"2012-01-01","ids":{"openalex":"https://openalex.org/W89049538","doi":"https://doi.org/10.14569/ijacsa.2012.030313","mag":"89049538"},"language":"en","primary_location":{"id":"doi:10.14569/ijacsa.2012.030313","doi":"https://doi.org/10.14569/ijacsa.2012.030313","is_oa":true,"landing_page_url":"https://doi.org/10.14569/ijacsa.2012.030313","pdf_url":"http://thesai.org/Downloads/Volume3No3/Paper13-The_Use_of_Information_and_Communication_Technologies(ICT)in_Front_Office_Operations_of_Chain_Hotels_in_Ghana.pdf","source":{"id":"https://openalex.org/S23629721","display_name":"International Journal of Advanced Computer Science and Applications","issn_l":"2156-5570","issn":["2156-5570","2158-107X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","norway-1","poland-20","russia-white-list-3","vabb-shw"],"host_organization":"https://openalex.org/P4310311819","host_organization_name":"Science and Information Organization","host_organization_lineage":["https://openalex.org/P4310311819"],"host_organization_lineage_names":["Science and Information Organization"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Advanced Computer Science and Applications","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"http://thesai.org/Downloads/Volume3No3/Paper13-The_Use_of_Information_and_Communication_Technologies(ICT)in_Front_Office_Operations_of_Chain_Hotels_in_Ghana.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5097477297","display_name":"Albert Kwansah","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I27031042","display_name":"University of Mines and Technology","ror":"https://ror.org/00br9cf93","country_code":"GH","type":"education","lineage":["https://openalex.org/I27031042"]},{"id":"https://openalex.org/I3130444996","display_name":"Zenith University College","ror":"https://ror.org/03jjrt588","country_code":"GH","type":"education","lineage":["https://openalex.org/I3130444996"]}],"countries":["GH"],"is_corresponding":false,"raw_author_name":"Albert Kwansah","raw_affiliation_strings":["Department of Computer Science and Engineering, University of Mines and Technology (UMaT), Tarkwa, Ghana","Department of Consideration of Tourism and Hospitality, Zenith University College, Accra, Ghana"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science and Engineering, University of Mines and Technology (UMaT), Tarkwa, Ghana","institution_ids":["https://openalex.org/I27031042"]},{"raw_affiliation_string":"Department of Consideration of Tourism and Hospitality, Zenith University College, Accra, Ghana","institution_ids":["https://openalex.org/I3130444996"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048365469","display_name":"Victoria Sunday Umana","orcid":"https://orcid.org/0000-0003-2170-3699","observed_orcids":["https://orcid.org/0000-0003-2170-3699"]},"institutions":[{"id":"https://openalex.org/I27031042","display_name":"University of Mines and Technology","ror":"https://ror.org/00br9cf93","country_code":"GH","type":"education","lineage":["https://openalex.org/I27031042"]}],"countries":["GH"],"is_corresponding":false,"raw_author_name":"Victoria S.","raw_affiliation_strings":["Department of Computer Science and Engineering, University of Mines and Technology (UMaT), Tarkwa, Ghana"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science and Engineering, University of Mines and Technology (UMaT), Tarkwa, Ghana","institution_ids":["https://openalex.org/I27031042"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5091501755","display_name":"Millicent Kontoh","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I27031042","display_name":"University of Mines and Technology","ror":"https://ror.org/00br9cf93","country_code":"GH","type":"education","lineage":["https://openalex.org/I27031042"]}],"countries":["GH"],"is_corresponding":false,"raw_author_name":"Millicent Kontoh","raw_affiliation_strings":["Department of Computer Science and Engineering , University of Mines and Technology (UMaT) , Tarkwa , Ghana"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Computer Science and Engineering , University of Mines and Technology (UMaT) , Tarkwa , Ghana","institution_ids":["https://openalex.org/I27031042"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":12.7932,"has_fulltext":true,"cited_by_count":19,"citation_normalized_percentile":{"value":0.97271224,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"3","issue":"3","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.7221999764442444,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.7221999764442444,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.05909999832510948,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13985","display_name":"Enterprise Management and Information Systems","score":0.04190000146627426,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/information-and-communication-technologies","display_name":"information and communication technologies","score":0.9950000047683716},{"id":"https://openalex.org/keywords/front-office-operations","display_name":"front office operations","score":0.8550000190734863},{"id":"https://openalex.org/keywords/hotel-chains","display_name":"hotel chains","score":0.9929999709129333},{"id":"https://openalex.org/keywords/hotel-management","display_name":"hotel management","score":0.5479999780654907},{"id":"https://openalex.org/keywords/hospitality-industry","display_name":"hospitality industry","score":0.7379999756813049},{"id":"https://openalex.org/keywords/technology-adoption","display_name":"technology adoption","score":0.722000002861023},{"id":"https://openalex.org/keywords/ghana","display_name":"Ghana","score":0.6669999957084656}],"concepts":[{"id":"https://openalex.org/C2779941915","wikidata":"https://www.wikidata.org/wiki/Q1256565","display_name":"Front office","level":2,"score":0.9055149555206299},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.8158172965049744},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.7724349498748779},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.6283267736434937},{"id":"https://openalex.org/C2777551076","wikidata":"https://www.wikidata.org/wiki/Q842332","display_name":"Front (military)","level":2,"score":0.6163025498390198},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5682459473609924},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5451660752296448},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.5260938405990601},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.48048534989356995},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.4791352450847626},{"id":"https://openalex.org/C199185054","wikidata":"https://www.wikidata.org/wiki/Q552299","display_name":"Chain (unit)","level":2,"score":0.46194085478782654},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.4435020387172699},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.3833511173725128},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.38227546215057373},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.11166360974311829},{"id":"https://openalex.org/C1276947","wikidata":"https://www.wikidata.org/wiki/Q333","display_name":"Astronomy","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.14569/ijacsa.2012.030313","doi":"https://doi.org/10.14569/ijacsa.2012.030313","is_oa":true,"landing_page_url":"https://doi.org/10.14569/ijacsa.2012.030313","pdf_url":"http://thesai.org/Downloads/Volume3No3/Paper13-The_Use_of_Information_and_Communication_Technologies(ICT)in_Front_Office_Operations_of_Chain_Hotels_in_Ghana.pdf","source":{"id":"https://openalex.org/S23629721","display_name":"International Journal of Advanced Computer Science and Applications","issn_l":"2156-5570","issn":["2156-5570","2158-107X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","norway-1","poland-20","russia-white-list-3","vabb-shw"],"host_organization":"https://openalex.org/P4310311819","host_organization_name":"Science and Information Organization","host_organization_lineage":["https://openalex.org/P4310311819"],"host_organization_lineage_names":["Science and Information Organization"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Advanced Computer Science and Applications","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.14569/ijacsa.2012.030313","doi":"https://doi.org/10.14569/ijacsa.2012.030313","is_oa":true,"landing_page_url":"https://doi.org/10.14569/ijacsa.2012.030313","pdf_url":"http://thesai.org/Downloads/Volume3No3/Paper13-The_Use_of_Information_and_Communication_Technologies(ICT)in_Front_Office_Operations_of_Chain_Hotels_in_Ghana.pdf","source":{"id":"https://openalex.org/S23629721","display_name":"International Journal of Advanced Computer Science and Applications","issn_l":"2156-5570","issn":["2156-5570","2158-107X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","norway-1","poland-20","russia-white-list-3","vabb-shw"],"host_organization":"https://openalex.org/P4310311819","host_organization_name":"Science and Information Organization","host_organization_lineage":["https://openalex.org/P4310311819"],"host_organization_lineage_names":["Science and Information Organization"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Advanced Computer Science and Applications","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.8970999717712402}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W89049538.pdf","grobid_xml":"https://content.openalex.org/works/W89049538.grobid-xml"},"referenced_works_count":27,"referenced_works":["https://openalex.org/W214627712","https://openalex.org/W569942054","https://openalex.org/W600928317","https://openalex.org/W630550026","https://openalex.org/W1490233969","https://openalex.org/W1514890650","https://openalex.org/W1520335935","https://openalex.org/W1540515645","https://openalex.org/W1559413445","https://openalex.org/W1604935754","https://openalex.org/W1965574139","https://openalex.org/W1979907230","https://openalex.org/W1990532809","https://openalex.org/W2013852842","https://openalex.org/W2026564718","https://openalex.org/W2037269897","https://openalex.org/W2073446500","https://openalex.org/W2128712982","https://openalex.org/W2137247419","https://openalex.org/W2160549107","https://openalex.org/W2160882866","https://openalex.org/W2315296662","https://openalex.org/W2316166305","https://openalex.org/W2333223862","https://openalex.org/W2555829861","https://openalex.org/W2923793207","https://openalex.org/W3124451110"],"related_works":["https://openalex.org/W7095198804","https://openalex.org/W2793020231","https://openalex.org/W4391844825","https://openalex.org/W7161545806","https://openalex.org/W2736726275","https://openalex.org/W2620416821","https://openalex.org/W2235720268","https://openalex.org/W3099759342","https://openalex.org/W7217686805","https://openalex.org/W2807579001"],"abstract_inverted_index":{"The":[0,88,109,147],"proliferation":[1],"of":[2,51,54,62,72,83,93,96,104,116,119,127,136,168],"Information":[3,73],"and":[4,19,21,74,156,162,170],"Communication":[5,75],"Technologies":[6,76],"(ICT)":[7,77],"coupled":[8],"with":[9],"sophisticated":[10],"network":[11],"protocols":[12],"have":[13],"unveiled":[14],"new":[15],"avenues":[16],"for":[17],"enterprises":[18],"organizations":[20],"the":[22,41,52,70,91,94,114,117,123,134,157,166],"hospitality":[23],"industries":[24,44],"cannot":[25],"be":[26],"left":[27],"out.":[28],"Technology-based":[29],"systems":[30,58],"stand":[31],"in":[32,78,86,99,107,122,130,173,177,183],"a":[33,79,100],"pivotal":[34],"position":[35],"to":[36,40,59,68,112,152],"offer":[37],"better":[38],"service":[39],"populace.":[42],"Hospitality":[43],"such":[45],"as":[46],"hotels":[47,85,106,129,182],"can":[48],"take":[49],"advantage":[50],"pervasiveness":[53],"ICT":[55,137],"vis-\u00e0-vis":[56],"technology-based":[57],"advance":[60],"some":[61],"their":[63],"operations.":[64,146],"This":[65],"paper":[66,89,110,148],"seeks":[67],"assess":[69,113],"use":[71,95,118,135,167],"front":[80,101,124,144,174],"office":[81,102,125,145,175],"operation":[82,103,126,176],"chain":[84,105,128,142,153,178,181],"Ghana.":[87,108],"determines":[90],"extent":[92],"information":[97,120,169],"technology":[98,121,172],"continues":[111],"effect":[115,140],"Ghana,":[131],"thus":[132],"if":[133],"has":[138],"any":[139],"on":[141,165],"hotels\u2019":[143],"further":[149],"makes":[150],"recommendations":[151],"hotel":[154],"operators":[155],"Ghana":[158,184],"Tourist":[159],"Authority":[160],"(GTA)":[161],"policy":[163],"makers":[164],"communications":[171],"hotels.":[179],"Three":[180],"were":[185],"assessed.":[186]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":1}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2016-06-24T00:00:00"}
