{"id":"https://openalex.org/W8826363","doi":null,"title":"Safety culture in supply chains: 'Customer is king'","display_name":"Safety culture in supply chains: 'Customer is king'","publication_year":2012,"publication_date":"2012-09-01","ids":{"openalex":"https://openalex.org/W8826363","mag":"8826363"},"language":"en","primary_location":{"id":"pmh:oai:CiteSeerX.psu:10.1.1.669.9000","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.669.9000","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://ositconference.com/wp-content/uploads/2012/10/OSIT12_Session2B_Wallace.pdf","raw_type":"text"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5109048639","display_name":"Angela M. Wallace","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Angela M. Wallace","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5036030685","display_name":"Jeremy D. Davey","orcid":"https://orcid.org/0000-0001-8601-9308","observed_orcids":["https://orcid.org/0000-0001-8601-9308"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jeremy D. Davey","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-8601-9308","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5044753980","display_name":"Jason R.D. Edwards","orcid":"https://orcid.org/0000-0001-8912-5114","observed_orcids":["https://orcid.org/0000-0001-8912-5114"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jason Edwards","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-8912-5114","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10809","display_name":"Occupational Health and Safety Research","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10809","display_name":"Occupational Health and Safety Research","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10370","display_name":"Traffic and Road Safety","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/2213","display_name":"Safety, Risk, Reliability and Quality"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13233","display_name":"Occupational Health and Safety Management","score":0.0,"subfield":{"id":"https://openalex.org/subfields/3609","display_name":"Occupational Therapy"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/safety-culture","display_name":"safety culture","score":0.996999979019165},{"id":"https://openalex.org/keywords/supply-chain-safety","display_name":"supply chain safety","score":0.6510000228881836},{"id":"https://openalex.org/keywords/truck-drivers","display_name":"truck drivers","score":0.6119999885559082},{"id":"https://openalex.org/keywords/occupational-safety","display_name":"occupational safety","score":0.6449999809265137},{"id":"https://openalex.org/keywords/power-and-control","display_name":"power and control","score":0.8019999861717224},{"id":"https://openalex.org/keywords/customer-influence","display_name":"customer influence","score":0.48899999260902405},{"id":"https://openalex.org/keywords/retail-supply-chain","display_name":"retail supply chain","score":0.8240000009536743},{"id":"https://openalex.org/keywords/driver-safety","display_name":"driver safety","score":0.5350000262260437},{"id":"https://openalex.org/keywords/stakeholder-perspectives","display_name":"stakeholder perspectives","score":0.7960000038146973},{"id":"https://openalex.org/keywords/australia","display_name":"Australia","score":0.46700000762939453}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6127327084541321},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.5859096050262451},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.5724692940711975},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.561143159866333},{"id":"https://openalex.org/C2779240384","wikidata":"https://www.wikidata.org/wiki/Q1561274","display_name":"Safety culture","level":2,"score":0.5392730236053467},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.4899398684501648},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4769788682460785},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.46774962544441223},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3601797819137573},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.1941186785697937},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.14962270855903625},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.14118090271949768},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.10662856698036194},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:CiteSeerX.psu:10.1.1.669.9000","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.669.9000","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://ositconference.com/wp-content/uploads/2012/10/OSIT12_Session2B_Wallace.pdf","raw_type":"text"},{"id":"pmh:oai:eprints.qut.edu.au:59088","doi":null,"is_oa":false,"landing_page_url":"http://ositconference.com/wp-content/uploads/2012/10/OSIT12_Session2B_Wallace.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S4306402607","display_name":"QUT ePrints (Queensland University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I160993911","host_organization_name":"Queensland University of Technology","host_organization_lineage":["https://openalex.org/I160993911"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Proceedings of the 2012 Occupational Safety in Transport (OSIT) Conference","raw_type":"Chapter in Book, Report or Conference volume"},{"id":"mag:8826363","doi":null,"is_oa":false,"landing_page_url":"https://eprints.qut.edu.au/59088/","pdf_url":null,"source":{"id":"https://openalex.org/S4306505857","display_name":"Centre for Accident Research & Road Safety - Qld (CARRS-Q); Faculty of Health; Institute of Health and Biomedical Innovation","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Centre for Accident Research & Road Safety - Qld (CARRS-Q); Faculty of Health; Institute of Health and Biomedical Innovation","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4943999946117401,"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":4,"referenced_works":["https://openalex.org/W2009491981","https://openalex.org/W2060694393","https://openalex.org/W2090472148","https://openalex.org/W2143243575"],"related_works":["https://openalex.org/W2021813390","https://openalex.org/W1033646819","https://openalex.org/W2200178813","https://openalex.org/W3047180400","https://openalex.org/W2044310708","https://openalex.org/W150616417","https://openalex.org/W647906141","https://openalex.org/W624950650","https://openalex.org/W7172408069","https://openalex.org/W3177788876"],"abstract_inverted_index":{"Despite":[0],"the":[1,7,17,24,40,48,58,77,85,107,113,159,172,181,188,196,209,218,222,241,244,265],"presence":[2],"of":[3,9,27,42,76,87,109,112,115,162,171,183,198,225,246,267],"many":[4],"regulations":[5],"governing":[6],"operation":[8],"heavy":[10,78],"vehicles":[11],"and":[12,62,67,96,117,119,147,165,253],"supply":[13,163,229],"chains":[14,164],"in":[15,208,217],"Australia,":[16],"truck":[18],"driving":[19],"sector":[20],"continues":[21],"to":[22,31,57,64,70,143,180,213,221,231,264],"have":[23],"highest":[25],"incidence":[26],"fatal":[28],"injuries":[29],"compared":[30],"all":[32],"other":[33],"industries.":[34],"The":[35,136,185],"working":[36],"environment":[37],"has":[38],"been":[39,55],"focus":[41],"attention":[43],"by":[44,248],"safety":[45],"researchers":[46],"during":[47,129],"past":[49],"few":[50],"decades,":[51],"with":[52,131,141,195],"particular":[53],"consideration":[54],"given":[56],"concept":[59],"\u2018safety":[60],"culture\u2019":[61],"how":[63,154],"maintain,":[65],"modify":[66],"advance":[68],"responses":[69],"occupational":[71],"risk.":[72],"One":[73,170],"important":[74],"aspect":[75],"industry":[79,94,122,133,219],"which":[80],"sets":[81],"it":[82],"apart":[83],"is":[84,190],"existence":[86],"cultural":[88],"or":[89],"sub-cultural":[90],"influences":[91,114],"at":[92],"an":[93],"wide":[95],"occupation-specific":[97],"level":[98],"rather":[99],"than":[100],"organisational":[101],"level.":[102],"This":[103],"paper":[104],"reports":[105],"on":[106,121,167],"findings":[108,175],"stakeholder\u2019s":[110],"perceptions":[111],"power":[116,247],"control,":[118],"culture":[120],"safety.":[123,169],"In-depth":[124],"structured":[125],"interviews":[126,178],"were":[127],"conducted":[128],"2011":[130],"Australian":[132],"stakeholders":[134,199],"(n=31).":[135],"questioning":[137],"surrounded":[138],"decision-making":[139],"processes":[140],"regards":[142],"identifying":[144],"risks,":[145],"self-monitoring":[146],"reducing":[148],"risky":[149],"activities;":[150],"as":[151,153,220,260],"well":[152],"power-affected":[155],"relationships":[156],"may":[157],"influence":[158],"operational":[160],"performance":[161],"impacts":[166],"driver":[168],"most":[173],"significant":[174],"from":[176],"these":[177],"relates":[179],"notion":[182],"power.":[184],"perception":[186,239],"that":[187,201,240],"\u2018Customer":[189],"King\u2019":[191],"was":[192,235],"widely":[193],"viewed,":[194],"majority":[197],"believing":[200],"there":[202],"exists":[203],"a":[204,237],"\u2018master":[205],"slave":[206],"mentality\u2019":[207],"industry.":[210],"There":[211,234],"appears":[212],"be":[214],"great":[215],"frustration":[216],"apparent":[223],"immunity":[224],"customers":[226],"(particularly":[227],"retail":[228],"chains)":[230],"their":[232],"responsibilities.":[233],"also":[236],"strong":[238],"customer":[242,268],"holds":[243],"balance":[245],"covertly":[249],"employing":[250],"remuneration-related":[251],"incentives":[252],"pressures.":[254],"Smaller":[255],"trucking":[256],"companies":[257],"are":[258],"perceived":[259],"being":[261],"more":[262],"vulnerable":[263],"pressure":[266],"expectations.":[269]},"counts_by_year":[],"updated_date":"2026-09-22T06:50:58.402377","created_date":"2016-06-24T00:00:00"}
