{"id":"https://openalex.org/W852129146","doi":null,"title":"Mobile Service and Phone as Consumption System -the Impact on Customer Switching","display_name":"Mobile Service and Phone as Consumption System -the Impact on Customer Switching","publication_year":2008,"publication_date":"2008-01-01","ids":{"openalex":"https://openalex.org/W852129146","mag":"852129146"},"language":"en","primary_location":{"id":"mag:852129146","doi":null,"is_oa":false,"landing_page_url":"http://helsinkimobility.aalto.fi/papers/Mobile%20Enterprise_1_3.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5065659827","display_name":"Mitja Pirc","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I170486558","display_name":"Universitat Pompeu Fabra","ror":"https://ror.org/04n0g0b29","country_code":"ES","type":"education","lineage":["https://openalex.org/I170486558"]}],"countries":["ES"],"is_corresponding":true,"raw_author_name":"Mitja Pirc","raw_affiliation_strings":["Pompeu Fabra University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Pompeu Fabra University","institution_ids":["https://openalex.org/I170486558"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5065659827"],"corresponding_institution_ids":["https://openalex.org/I170486558"],"apc_list":null,"apc_paid":null,"fwci":1.6855,"has_fulltext":false,"cited_by_count":10,"citation_normalized_percentile":{"value":0.89819767,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":"6","issue":"33","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9369999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9369999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.02329999953508377,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.019999999552965164,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/mobile-devices","display_name":"mobile devices","score":0.31700000166893005},{"id":"https://openalex.org/keywords/consumption-systems","display_name":"consumption systems","score":0.6930000185966492},{"id":"https://openalex.org/keywords/switching-intention","display_name":"switching intention","score":0.7519999742507935},{"id":"https://openalex.org/keywords/budgetary-constraints","display_name":"budgetary constraints","score":0.722000002861023},{"id":"https://openalex.org/keywords/ego-involvement","display_name":"ego-involvement","score":0.7429999709129333},{"id":"https://openalex.org/keywords/purchase-involvement","display_name":"purchase involvement","score":0.9070000052452087},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.9440000057220459},{"id":"https://openalex.org/keywords/customer-risk","display_name":"customer risk","score":0.6349999904632568},{"id":"https://openalex.org/keywords/mobile-communication","display_name":"mobile communication","score":0.5759999752044678},{"id":"https://openalex.org/keywords/service-utilization","display_name":"service utilization","score":0.47699999809265137},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.33899998664855957}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.651115894317627},{"id":"https://openalex.org/C2777421447","wikidata":"https://www.wikidata.org/wiki/Q17517","display_name":"Mobile phone","level":2,"score":0.586372971534729},{"id":"https://openalex.org/C160949748","wikidata":"https://www.wikidata.org/wiki/Q1365703","display_name":"Mobile payment","level":3,"score":0.5641341209411621},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.5251110196113586},{"id":"https://openalex.org/C205789325","wikidata":"https://www.wikidata.org/wiki/Q15811187","display_name":"GSM services","level":4,"score":0.4587010145187378},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4541643261909485},{"id":"https://openalex.org/C95491727","wikidata":"https://www.wikidata.org/wiki/Q992968","display_name":"Mobile telephony","level":3,"score":0.45220163464546204},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.43162772059440613},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.41956040263175964},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.38905519247055054},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.3269464075565338},{"id":"https://openalex.org/C144543869","wikidata":"https://www.wikidata.org/wiki/Q2738570","display_name":"Mobile computing","level":2,"score":0.3241637349128723},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.32388174533843994},{"id":"https://openalex.org/C60952562","wikidata":"https://www.wikidata.org/wiki/Q6887246","display_name":"Mobile technology","level":3,"score":0.3225885033607483},{"id":"https://openalex.org/C2781307350","wikidata":"https://www.wikidata.org/wiki/Q6887221","display_name":"Mobile radio","level":2,"score":0.09227240085601807}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:852129146","doi":null,"is_oa":false,"landing_page_url":"http://helsinkimobility.aalto.fi/papers/Mobile%20Enterprise_1_3.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":46,"referenced_works":["https://openalex.org/W96286324","https://openalex.org/W1534134546","https://openalex.org/W1971440513","https://openalex.org/W1973687016","https://openalex.org/W1978053763","https://openalex.org/W1980332117","https://openalex.org/W1983364918","https://openalex.org/W1993450812","https://openalex.org/W1997063670","https://openalex.org/W2010395826","https://openalex.org/W2013163034","https://openalex.org/W2021234302","https://openalex.org/W2023096695","https://openalex.org/W2029876747","https://openalex.org/W2046491831","https://openalex.org/W2047562908","https://openalex.org/W2047860167","https://openalex.org/W2052683089","https://openalex.org/W2060855982","https://openalex.org/W2079337383","https://openalex.org/W2081774187","https://openalex.org/W2092184685","https://openalex.org/W2097978649","https://openalex.org/W2099043863","https://openalex.org/W2099342631","https://openalex.org/W2102467277","https://openalex.org/W2106772961","https://openalex.org/W2116308420","https://openalex.org/W2120993987","https://openalex.org/W2130935224","https://openalex.org/W2133037631","https://openalex.org/W2134325158","https://openalex.org/W2135839350","https://openalex.org/W2137247419","https://openalex.org/W2139921829","https://openalex.org/W2140304638","https://openalex.org/W2145251909","https://openalex.org/W2146289756","https://openalex.org/W2154271927","https://openalex.org/W2159105921","https://openalex.org/W2166305352","https://openalex.org/W2234232270","https://openalex.org/W2331088145","https://openalex.org/W2595519040","https://openalex.org/W3124000707","https://openalex.org/W3125309408"],"related_works":["https://openalex.org/W7099467931","https://openalex.org/W1538984799","https://openalex.org/W2054495631","https://openalex.org/W2566583550","https://openalex.org/W4389894551","https://openalex.org/W3156790694","https://openalex.org/W7215945443","https://openalex.org/W3143121736","https://openalex.org/W2296861173","https://openalex.org/W2120546785"],"abstract_inverted_index":{"Mobile":[0,126],"telecommunications":[1],"service":[2,10,50,102,115],"sector":[3],"is,":[4],"in":[5],"spite":[6],"of":[7,36,72,154],"providing":[8],"high":[9],"quality":[11],"and":[12,22,41,61,91,94,104,142,164],"striving":[13],"for":[14],"customer":[15,20,42,73,134,146],"satisfaction,":[16],"characterized":[17],"by":[18],"dynamic":[19],"activities":[21],"provider":[23],"switching.":[24,74],"In":[25],"this":[26],"research":[27,149],"with":[28,160],"data":[29],"from":[30],"Slovenia":[31],"we":[32,64],"explore":[33],"the":[34,54,70,79,97,101,106,110,122,152,155],"impact":[35,132],"usage,":[37],"budgetary":[38,98],"constraints,":[39],"involvement":[40,129,138],"characteristics":[43],"on":[44,58,69,84,133,167],"customers'":[45],"intention":[46,123],"to":[47,66,109,121,124],"switch":[48],"mobile":[49,59,62,80,111,114,140,143,156],"provider.":[51],"By":[52],"using":[53],"consumption":[55],"system":[56,158],"perspective":[57],"services":[60,81,157],"phone,":[63],"seek":[65],"provide":[67],"explanation":[68],"factors":[71],"It":[75],"is":[76,87],"shown":[77],"that":[78,95],"usage":[82],"effect":[83],"switching":[85,117],"intentions":[86],"curvilinear":[88],"(positive":[89],"linear":[90],"negative":[92],"quadratic)":[93],"only":[96],"constraint":[99],"regarding":[100],"matters":[103],"not":[105],"one":[107],"related":[108],"phone.":[112],"Past":[113],"providers":[116],"experience":[118],"also":[119],"contributes":[120],"switch.":[125],"phone":[127,141,162],"ego":[128],"has":[130],"positive":[131],"retention,":[135],"however":[136],"purchase":[137],"(both":[139],"services)":[144],"increases":[145],"risk.":[147],"This":[148],"thus":[150],"emphasizes":[151],"studying":[153],"together":[159],"its":[161],"subsystem":[163],"it":[165],"based":[166],"extensive":[168],"survey.":[169],"Managerial":[170],"implications":[171],"are":[172],"discussed.":[173]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2026-11-10T11:39:43.021295","created_date":"2016-06-24T00:00:00"}
