{"id":"https://openalex.org/W832055066","doi":null,"title":"The relationship amongst locus of control, self-determination and job satisfaction in call centres","display_name":"The relationship amongst locus of control, self-determination and job satisfaction in call centres","publication_year":2012,"publication_date":"2012-03-16","ids":{"openalex":"https://openalex.org/W832055066","mag":"832055066"},"language":"en","primary_location":{"id":"mag:832055066","doi":null,"is_oa":false,"landing_page_url":"https://repository.up.ac.za/bitstream/2263/28546/1/dissertation.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5019353459","display_name":"Nasima M. H. Carrim","orcid":"https://orcid.org/0000-0002-1325-7978","observed_orcids":["https://orcid.org/0000-0002-1325-7978"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Nasima M. H. Carrim","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-1325-7978","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5019353459"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.9901999831199646,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.9901999831199646,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.004900000058114529,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11084","display_name":"Workplace Health and Well-being","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/locus-of-control","display_name":"locus of control","score":0.9990000128746033},{"id":"https://openalex.org/keywords/self-determination","display_name":"self-determination","score":0.9819999933242798},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":1.0},{"id":"https://openalex.org/keywords/call-center-employees","display_name":"call center employees","score":0.8730000257492065},{"id":"https://openalex.org/keywords/absenteeism","display_name":"absenteeism","score":0.9760000109672546},{"id":"https://openalex.org/keywords/employee-turnover","display_name":"employee turnover","score":0.9900000095367432},{"id":"https://openalex.org/keywords/job-dissatisfaction","display_name":"job dissatisfaction","score":0.7039999961853027},{"id":"https://openalex.org/keywords/personality-factors","display_name":"personality factors","score":0.6679999828338623},{"id":"https://openalex.org/keywords/call-centers","display_name":"call centers","score":0.6650000214576721}],"concepts":[{"id":"https://openalex.org/C2718322","wikidata":"https://www.wikidata.org/wiki/Q629463","display_name":"Job satisfaction","level":2,"score":0.6076017618179321},{"id":"https://openalex.org/C27206212","wikidata":"https://www.wikidata.org/wiki/Q34178","display_name":"Theology","level":1,"score":0.5196053385734558},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.500554084777832},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.48310303688049316},{"id":"https://openalex.org/C170798268","wikidata":"https://www.wikidata.org/wiki/Q534589","display_name":"Locus of control","level":2,"score":0.4750368893146515},{"id":"https://openalex.org/C27400517","wikidata":"https://www.wikidata.org/wiki/Q332278","display_name":"Absenteeism","level":2,"score":0.4200047552585602},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.4111316502094269},{"id":"https://openalex.org/C4249254","wikidata":"https://www.wikidata.org/wiki/Q3044431","display_name":"Demographic economics","level":1,"score":0.38058292865753174},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.36939841508865356},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3241298794746399},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.19083565473556519},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.14943557977676392},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.10706552863121033}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:832055066","doi":null,"is_oa":false,"landing_page_url":"https://repository.up.ac.za/bitstream/2263/28546/1/dissertation.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.9211000204086304,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":220,"referenced_works":["https://openalex.org/W117165667","https://openalex.org/W135333197","https://openalex.org/W149253274","https://openalex.org/W163832182","https://openalex.org/W174006053","https://openalex.org/W174468852","https://openalex.org/W253124321","https://openalex.org/W299245714","https://openalex.org/W383130425","https://openalex.org/W575651207","https://openalex.org/W578962521","https://openalex.org/W583898062","https://openalex.org/W585743008","https://openalex.org/W595730409","https://openalex.org/W621537907","https://openalex.org/W657922547","https://openalex.org/W1502688485","https://openalex.org/W1504565207","https://openalex.org/W1506731825","https://openalex.org/W1518638857","https://openalex.org/W1519305293","https://openalex.org/W1524346001","https://openalex.org/W1527886778","https://openalex.org/W1529601696","https://openalex.org/W1550851911","https://openalex.org/W1561644443","https://openalex.org/W1566554527","https://openalex.org/W1693244681","https://openalex.org/W1766278091","https://openalex.org/W1778065289","https://openalex.org/W1826438449","https://openalex.org/W1902439135","https://openalex.org/W1964590766","https://openalex.org/W1965264395","https://openalex.org/W1966340987","https://openalex.org/W1967374723","https://openalex.org/W1968096614","https://openalex.org/W1969039856","https://openalex.org/W1969193295","https://openalex.org/W1972630698","https://openalex.org/W1974841308","https://openalex.org/W1978684417","https://openalex.org/W1978690107","https://openalex.org/W1979376143","https://openalex.org/W1979646721","https://openalex.org/W1979881995","https://openalex.org/W1984045578","https://openalex.org/W1985702116","https://openalex.org/W1986936900","https://openalex.org/W1988269577","https://openalex.org/W1991108145","https://openalex.org/W1991130599","https://openalex.org/W1992482422","https://openalex.org/W1996750234","https://openalex.org/W1999049402","https://openalex.org/W1999069442","https://openalex.org/W1999215166","https://openalex.org/W2001167812","https://openalex.org/W2001776363","https://openalex.org/W2004608871","https://openalex.org/W2006451753","https://openalex.org/W2006905596","https://openalex.org/W2007189859","https://openalex.org/W2007851141","https://openalex.org/W2008468786","https://openalex.org/W2008603059","https://openalex.org/W2009696064","https://openalex.org/W2012780836","https://openalex.org/W2013203414","https://openalex.org/W2013897994","https://openalex.org/W2014324108","https://openalex.org/W2014830053","https://openalex.org/W2014966135","https://openalex.org/W2015890365","https://openalex.org/W2016416987","https://openalex.org/W2017464853","https://openalex.org/W2017648537","https://openalex.org/W2018273854","https://openalex.org/W2018318755","https://openalex.org/W2018937716","https://openalex.org/W2019299603","https://openalex.org/W2019854994","https://openalex.org/W2019994886","https://openalex.org/W2020620986","https://openalex.org/W2023290297","https://openalex.org/W2025115221","https://openalex.org/W2027216460","https://openalex.org/W2027970586","https://openalex.org/W2028251454","https://openalex.org/W2031391674","https://openalex.org/W2031600250","https://openalex.org/W2034232372","https://openalex.org/W2035606217","https://openalex.org/W2035897453","https://openalex.org/W2038777064","https://openalex.org/W2039011111","https://openalex.org/W2039927921","https://openalex.org/W2040940581","https://openalex.org/W2043014755","https://openalex.org/W2043207665","https://openalex.org/W2044161608","https://openalex.org/W2046741769","https://openalex.org/W2047942956","https://openalex.org/W2048088864","https://openalex.org/W2049852455","https://openalex.org/W2050541054","https://openalex.org/W2052729098","https://openalex.org/W2053531658","https://openalex.org/W2058845246","https://openalex.org/W2061693914","https://openalex.org/W2062752913","https://openalex.org/W2063651812","https://openalex.org/W2065434580","https://openalex.org/W2066004616","https://openalex.org/W2066288515","https://openalex.org/W2066319669","https://openalex.org/W2066926974","https://openalex.org/W2068887243","https://openalex.org/W2068959298","https://openalex.org/W2069478583","https://openalex.org/W2071464654","https://openalex.org/W2072696906","https://openalex.org/W2072701713","https://openalex.org/W2073420110","https://openalex.org/W2074001318","https://openalex.org/W2074071783","https://openalex.org/W2074392992","https://openalex.org/W2076599168","https://openalex.org/W2076690128","https://openalex.org/W2077254225","https://openalex.org/W2078173828","https://openalex.org/W2078494368","https://openalex.org/W2078592330","https://openalex.org/W2078600182","https://openalex.org/W2080978362","https://openalex.org/W2081017358","https://openalex.org/W2081188732","https://openalex.org/W2082173236","https://openalex.org/W2083864569","https://openalex.org/W2084017831","https://openalex.org/W2084290446","https://openalex.org/W2085652243","https://openalex.org/W2089568859","https://openalex.org/W2091759910","https://openalex.org/W2092208820","https://openalex.org/W2095939446","https://openalex.org/W2100826189","https://openalex.org/W2101125821","https://openalex.org/W2101783524","https://openalex.org/W2104092422","https://openalex.org/W2104863601","https://openalex.org/W2106871849","https://openalex.org/W2107678880","https://openalex.org/W2108761769","https://openalex.org/W2112961309","https://openalex.org/W2115048271","https://openalex.org/W2115085512","https://openalex.org/W2115577738","https://openalex.org/W2115775044","https://openalex.org/W2117124138","https://openalex.org/W2117132966","https://openalex.org/W2117154879","https://openalex.org/W2117934948","https://openalex.org/W2121136903","https://openalex.org/W2122581859","https://openalex.org/W2124043780","https://openalex.org/W2125081387","https://openalex.org/W2125106836","https://openalex.org/W2127601429","https://openalex.org/W2128233134","https://openalex.org/W2130402590","https://openalex.org/W2133405898","https://openalex.org/W2133844825","https://openalex.org/W2134049139","https://openalex.org/W2135374241","https://openalex.org/W2139019710","https://openalex.org/W2139534735","https://openalex.org/W2140158566","https://openalex.org/W2141086579","https://openalex.org/W2143865334","https://openalex.org/W2144422130","https://openalex.org/W2145422233","https://openalex.org/W2145777730","https://openalex.org/W2147023335","https://openalex.org/W2150648947","https://openalex.org/W2151663171","https://openalex.org/W2153224615","https://openalex.org/W2155170823","https://openalex.org/W2156616450","https://openalex.org/W2157119640","https://openalex.org/W2160291208","https://openalex.org/W2160747463","https://openalex.org/W2161078751","https://openalex.org/W2162040794","https://openalex.org/W2163573403","https://openalex.org/W2164149271","https://openalex.org/W2166510131","https://openalex.org/W2170454073","https://openalex.org/W2170525254","https://openalex.org/W2181527559","https://openalex.org/W2248090162","https://openalex.org/W2252431701","https://openalex.org/W2288209845","https://openalex.org/W2316787609","https://openalex.org/W2318761223","https://openalex.org/W2320054659","https://openalex.org/W2324393711","https://openalex.org/W2326920031","https://openalex.org/W2336305838","https://openalex.org/W2435044056","https://openalex.org/W2486509684","https://openalex.org/W2498942030","https://openalex.org/W2730623587","https://openalex.org/W2732626625","https://openalex.org/W2796971494","https://openalex.org/W2896328440","https://openalex.org/W2977016261","https://openalex.org/W2993315044","https://openalex.org/W3121463447","https://openalex.org/W3135526479"],"related_works":["https://openalex.org/W2168542482","https://openalex.org/W1513510426","https://openalex.org/W2248032763","https://openalex.org/W6981151760","https://openalex.org/W12852309","https://openalex.org/W2416039709","https://openalex.org/W2012780836","https://openalex.org/W2121984112","https://openalex.org/W2742913119","https://openalex.org/W2125963836"],"abstract_inverted_index":{"Call":[0],"centres":[1,21],"across":[2],"the":[3,25,35,47,56,63,68,97],"globe":[4],"experience":[5],"high":[6],"levels":[7],"of":[8,46,55,62,73,83,96,107],"absenteeism":[9,29],"and":[10,30,76,109],"labour":[11,31],"turnover.":[12],"The":[13,60,79,94],"reason":[14],"being:":[15],"job":[16,48,77,110],"dissatisfaction.":[17],"South":[18],"African":[19],"call":[20,86],"are":[22],"also":[23],"facing":[24],"same":[26],"problem":[27],"where":[28],"turnover":[32],"is":[33,39,102,126,141],"on":[34],"increase.":[36],"Job":[37],"satisfaction":[38],"influenced":[40],"not":[41],"only":[42],"by":[43,51],"situational":[44],"aspects":[45],"environment":[49],"but":[50],"dispositional":[52],"personality":[53],"factors":[54],"individual":[57],"as":[58],"well.":[59],"aim":[61],"study":[64,80,99],"was":[65,172],"to":[66],"determine":[67],"possible":[69],"relationship":[70,104],"among":[71],"locus":[72,106],"control,":[74],"self-determination":[75],"satisfaction.":[78,111],"population":[81],"consisted":[82],"(N=":[84,190],"187)":[85,191],"centre":[87],"agents":[88],"from":[89],"a":[90,103],"Municipality":[91],"in":[92,133],"Gauteng.":[93],"results":[95],"empirical":[98],"indicate":[100],"there":[101],"between":[105],"control":[108],"Oproepsentrums":[112],"oral":[113],"ter":[114],"wereld":[115],"ervaar":[116],"hoe":[117],"vlakke":[118],"van":[119,154,164,169,179,193,200],"afwesigheid":[120,137],"en":[121,138,182,211],"arbeidsomset.":[122],"Die":[123,167,186,198],"rede":[124],"hiervoor":[125],"werksonvergenoegdheid.":[127],"Suid-Afrikaanse":[128],"oproepsentrums":[129],"staar":[130],"dieselfde":[131],"probleem":[132],"die":[134,151,155,162,165,170,174,201],"gesig":[135],"omdat":[136],"arbeidsomset":[139],"besig":[140],"om":[142,173],"toe":[143],"te":[144,184],"neem.":[145],"Werksbevrediging":[146],"word":[147],"nie":[148],"slegs":[149],"deur":[150,161],"situasionele":[152],"aspekte":[153],"werksomgewing":[156],"beinvloed":[157],"nie,":[158],"maar":[159],"ook":[160],"persoonlike-ingesteldheidsfaktore":[163],"individu.":[166],"doel":[168],"studie":[171,203],"moontlike":[175],"verhouding":[176],"tussen":[177,209],"lokus":[178],"beheer,":[180],"selfbeskikking":[181],"werksbevrediging":[183,212],"bepaal.":[185],"studiegroep":[187],"het":[188],"uit":[189],"oproepsentrum-agente":[192],"'n":[194,207],"Gautengse":[195],"munisipaliteit":[196],"bestaan.":[197],"resultate":[199],"empiriese":[202],"wys":[204],"dat":[205],"daar":[206],"verband":[208],"beheerlokus":[210],"is.":[213]},"counts_by_year":[{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2016-06-24T00:00:00"}