{"id":"https://openalex.org/W82757935","doi":null,"title":"Evaluating ERP Success Factors: Vendor\u2019s Perspective","display_name":"Evaluating ERP Success Factors: Vendor\u2019s Perspective","publication_year":2009,"publication_date":"2009-01-01","ids":{"openalex":"https://openalex.org/W82757935","mag":"82757935"},"language":"en","primary_location":{"id":"pmh:oai:aisel.aisnet.org:amcis2009-1663","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/amcis2009/665","pdf_url":"http://aisel.aisnet.org/amcis2009/665","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"AMCIS 2009 Proceedings","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://aisel.aisnet.org/amcis2009/665","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5111449410","display_name":"Leon Kok Yang Teo","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Leon Kok Yang Teo","raw_affiliation_strings":["RMIT University, Melbourne, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"RMIT University, Melbourne, Australia","institution_ids":["https://openalex.org/I82951845"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101502093","display_name":"Mohini Singh","orcid":"https://orcid.org/0000-0002-8877-9105","observed_orcids":["https://orcid.org/0000-0002-8877-9105"]},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Mohini Singh","raw_affiliation_strings":["RMIT University, Melbourne, Australia"],"raw_orcid":"https://orcid.org/0000-0002-8877-9105","affiliations":[{"raw_affiliation_string":"RMIT University, Melbourne, Australia","institution_ids":["https://openalex.org/I82951845"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101677654","display_name":"Vanessa Cooper","orcid":"https://orcid.org/0000-0002-8299-7056","observed_orcids":["https://orcid.org/0000-0002-8299-7056"]},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Vanessa Cooper","raw_affiliation_strings":["RMIT University, Melbourne, Australia"],"raw_orcid":"https://orcid.org/0000-0002-8299-7056","affiliations":[{"raw_affiliation_string":"RMIT University, Melbourne, Australia","institution_ids":["https://openalex.org/I82951845"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I82951845"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"665","last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12415","display_name":"Employer Branding and e-HRM","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/enterprise-resource-planning","display_name":"enterprise resource planning","score":0.9700000286102295},{"id":"https://openalex.org/keywords/erp-implementation-success","display_name":"ERP implementation success","score":0.7820000052452087},{"id":"https://openalex.org/keywords/critical-success-factors","display_name":"success factors","score":0.9070000052452087},{"id":"https://openalex.org/keywords/erp-vendors","display_name":"ERP vendors","score":0.890999972820282},{"id":"https://openalex.org/keywords/vendor-perspective","display_name":"vendor perspective","score":0.8709999918937683},{"id":"https://openalex.org/keywords/service-level-agreements","display_name":"service level agreements","score":0.8859999775886536},{"id":"https://openalex.org/keywords/it-consulting","display_name":"IT consulting","score":0.3709999918937683},{"id":"https://openalex.org/keywords/stakeholder-roles","display_name":"stakeholder roles","score":0.49900001287460327}],"concepts":[{"id":"https://openalex.org/C2777960535","wikidata":"https://www.wikidata.org/wiki/Q131508","display_name":"Enterprise resource planning","level":2,"score":0.897890567779541},{"id":"https://openalex.org/C2777338717","wikidata":"https://www.wikidata.org/wiki/Q1762621","display_name":"Vendor","level":2,"score":0.7860440611839294},{"id":"https://openalex.org/C26713055","wikidata":"https://www.wikidata.org/wiki/Q245962","display_name":"Implementation","level":2,"score":0.7493823170661926},{"id":"https://openalex.org/C18806943","wikidata":"https://www.wikidata.org/wiki/Q223210","display_name":"Critical success factor","level":2,"score":0.7387415766716003},{"id":"https://openalex.org/C2985625233","wikidata":"https://www.wikidata.org/wiki/Q7632539","display_name":"Success factors","level":2,"score":0.703059732913971},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5759884119033813},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5590716600418091},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5366259217262268},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5320243239402771},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.4702165424823761},{"id":"https://openalex.org/C206345919","wikidata":"https://www.wikidata.org/wiki/Q20380951","display_name":"Resource (disambiguation)","level":2,"score":0.42196303606033325},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.38232070207595825},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.25775688886642456},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C178550888","wikidata":"https://www.wikidata.org/wiki/Q2043282","display_name":"Business administration","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":5,"locations":[{"id":"pmh:oai:aisel.aisnet.org:amcis2009-1663","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/amcis2009/665","pdf_url":"http://aisel.aisnet.org/amcis2009/665","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"AMCIS 2009 Proceedings","raw_type":"text"},{"id":"pmh:oai:alma.61RMIT_INST:11248310950001341","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1663&context=amcis2009","pdf_url":null,"source":{"id":"https://openalex.org/S4306402074","display_name":"RMIT Research Repository (RMIT University Library)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I82951845","host_organization_name":"RMIT University","host_organization_lineage":["https://openalex.org/I82951845"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"text"},{"id":"pmh:oai:alma61RMIT.INST:11248310950001341","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1663&context=amcis2009","pdf_url":null,"source":{"id":"https://openalex.org/S4306402074","display_name":"RMIT Research Repository (RMIT University Library)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I82951845","host_organization_name":"RMIT University","host_organization_lineage":["https://openalex.org/I82951845"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"text"},{"id":"pmh:oai:figshare.com:article/27370347","doi":null,"is_oa":false,"landing_page_url":"https://figshare.com/articles/conference_contribution/Evaluating_ERP_success_factors_Vendor_s_perspective/27370347","pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Conference contribution"},{"id":"mag:82757935","doi":null,"is_oa":false,"landing_page_url":"http://dblp.uni-trier.de/db/conf/amcis/amcis2009.html#TeoSC09","pdf_url":null,"source":{"id":"https://openalex.org/S4306417665","display_name":"Americas Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Americas Conference on Information Systems","raw_type":null}],"best_oa_location":{"id":"pmh:oai:aisel.aisnet.org:amcis2009-1663","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/amcis2009/665","pdf_url":"http://aisel.aisnet.org/amcis2009/665","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"AMCIS 2009 Proceedings","raw_type":"text"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W82757935.pdf","grobid_xml":"https://content.openalex.org/works/W82757935.grobid-xml"},"referenced_works_count":28,"referenced_works":["https://openalex.org/W1524237663","https://openalex.org/W1526454647","https://openalex.org/W1536360122","https://openalex.org/W1556808170","https://openalex.org/W1585797692","https://openalex.org/W1965077518","https://openalex.org/W1965925478","https://openalex.org/W1972323958","https://openalex.org/W1989343484","https://openalex.org/W1997799418","https://openalex.org/W2011466099","https://openalex.org/W2012739272","https://openalex.org/W2023664387","https://openalex.org/W2043147290","https://openalex.org/W2055215851","https://openalex.org/W2062363309","https://openalex.org/W2063185452","https://openalex.org/W2073912395","https://openalex.org/W2113222723","https://openalex.org/W2118464236","https://openalex.org/W2123356536","https://openalex.org/W2135118292","https://openalex.org/W2135503892","https://openalex.org/W2137990236","https://openalex.org/W2148277253","https://openalex.org/W2163119384","https://openalex.org/W2165950253","https://openalex.org/W2168494054"],"related_works":["https://openalex.org/W2995919475","https://openalex.org/W118182650","https://openalex.org/W2169135842","https://openalex.org/W2090790469","https://openalex.org/W7065526521","https://openalex.org/W582571522","https://openalex.org/W348669549","https://openalex.org/W2771563273","https://openalex.org/W2013344784","https://openalex.org/W4251772979"],"abstract_inverted_index":{"In":[0],"the":[1,11,19,38,55,68,72,105],"last":[2],"decade,":[3],"Enterprise":[4],"Resource":[5],"Planning":[6],"(ERP)":[7],"systems":[8,25,116],"have":[9,59],"been":[10,60],"most":[12,53],"important":[13,77],"technology":[14],"adopted":[15],"by":[16,88],"organisations":[17],"around":[18],"world.":[20],"Successful":[21],"implementation":[22,81],"of":[23,31,54,112,120,136],"these":[24],"depends":[26,43],"on":[27,44,62,100,114],"many":[28],"stakeholders,":[29],"all":[30],"whom":[32],"make":[33],"a":[34,75,110,132],"substantial":[35],"contribution":[36],"to":[37,51,86],"project.":[39],"ERP":[40,56,80,101,115,129],"success":[41,57,65,102,117,138],"also":[42],"organisational,":[45],"technological":[46],"and":[47,64,83,92,144],"environmental":[48],"factors.":[49],"However,":[50],"date,":[52],"studies":[58],"focused":[61],"improvements":[63],"factors":[66,103,139],"from":[67,104,131,141],"consumers\u00bf":[69],"perspective.":[70],"Since":[71],"vendors":[73],"play":[74],"very":[76],"role":[78],"in":[79,128],"success,":[82],"are":[84],"required":[85],"abide":[87],"stringent":[89],"contract":[90],"agreements":[91],"SLAs,":[93],"this":[94,142],"paper":[95],"presents":[96],"an":[97],"exploratory":[98],"study":[99],"vendors\u00bf":[106],"perspectives.":[107],"It":[108],"includes":[109],"review":[111],"literature":[113],"factors,":[118],"findings":[119],"research":[121,143,148],"accomplished":[122],"via":[123],"interviews":[124],"with":[125],"people":[126],"involved":[127],"implementations":[130],"consulting":[133],"organisation,":[134],"analysis":[135],"findings,":[137],"identified":[140],"issues":[145],"for":[146],"further":[147]},"counts_by_year":[],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}