{"id":"https://openalex.org/W816613618","doi":"https://doi.org/10.62915/0038-3686.1077","title":"The Local Nature of Digital Reference","display_name":"The Local Nature of Digital Reference","publication_year":2003,"publication_date":"2003-10-01","ids":{"openalex":"https://openalex.org/W816613618","doi":"https://doi.org/10.62915/0038-3686.1077","mag":"816613618"},"language":"en","primary_location":{"id":"doi:10.62915/0038-3686.1077","doi":"https://doi.org/10.62915/0038-3686.1077","is_oa":true,"landing_page_url":"https://doi.org/10.62915/0038-3686.1077","pdf_url":"https://digitalcommons.kennesaw.edu/cgi/viewcontent.cgi?article=1077&context=seln","source":{"id":"https://openalex.org/S2764874425","display_name":"The Southeastern Librarian","issn_l":"0038-3686","issn":["0038-3686","2831-8315"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Southeastern Librarian","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://digitalcommons.kennesaw.edu/cgi/viewcontent.cgi?article=1077&context=seln","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5025051867","display_name":"Teresa U. Berry","orcid":"https://orcid.org/0000-0002-5235-3401","observed_orcids":["https://orcid.org/0000-0002-5235-3401"]},"institutions":[{"id":"https://openalex.org/I75027704","display_name":"University of Tennessee at Knoxville","ror":"https://ror.org/020f3ap87","country_code":"US","type":"education","lineage":["https://openalex.org/I75027704"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Teresa U. Berry","raw_affiliation_strings":["University of Tennessee - Knoxville","University of Tennessee Libraries, Knoxville, TN"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Tennessee - Knoxville","institution_ids":["https://openalex.org/I75027704"]},{"raw_affiliation_string":"University of Tennessee Libraries, Knoxville, TN","institution_ids":["https://openalex.org/I75027704"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5055226278","display_name":"Margaret M. Casado","orcid":"https://orcid.org/0000-0002-6417-8209","observed_orcids":["https://orcid.org/0000-0002-6417-8209"]},"institutions":[{"id":"https://openalex.org/I75027704","display_name":"University of Tennessee at Knoxville","ror":"https://ror.org/020f3ap87","country_code":"US","type":"education","lineage":["https://openalex.org/I75027704"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Margaret M. Casado","raw_affiliation_strings":["University of Tennessee - Knoxville","University of Tennessee Libraries, Knoxville, TN"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Tennessee - Knoxville","institution_ids":["https://openalex.org/I75027704"]},{"raw_affiliation_string":"University of Tennessee Libraries, Knoxville, TN","institution_ids":["https://openalex.org/I75027704"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5113459988","display_name":"Lana Dixon","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I75027704","display_name":"University of Tennessee at Knoxville","ror":"https://ror.org/020f3ap87","country_code":"US","type":"education","lineage":["https://openalex.org/I75027704"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Lana Dixon","raw_affiliation_strings":["University of Tennessee - Knoxville","University of Tennessee Libraries, Knoxville, TN"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Tennessee - Knoxville","institution_ids":["https://openalex.org/I75027704"]},{"raw_affiliation_string":"University of Tennessee Libraries, Knoxville, TN","institution_ids":["https://openalex.org/I75027704"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I75027704"],"apc_list":null,"apc_paid":null,"fwci":1.7496,"has_fulltext":true,"cited_by_count":11,"citation_normalized_percentile":{"value":0.89286783,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"51","issue":"3","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12863","display_name":"Web and Library Services","score":0.8496000170707703,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12863","display_name":"Web and Library Services","score":0.8496000170707703,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10712","display_name":"Library Science and Information Literacy","score":0.08720000088214874,"subfield":{"id":"https://openalex.org/subfields/3309","display_name":"Library and Information Sciences"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13673","display_name":"Library Science and Information","score":0.0364999994635582,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/virtual-reference-services","display_name":"virtual reference services","score":0.9279999732971191},{"id":"https://openalex.org/keywords/chat-reference","display_name":"chat reference","score":0.5809999704360962},{"id":"https://openalex.org/keywords/email-reference","display_name":"email reference","score":0.9470000267028809},{"id":"https://openalex.org/keywords/remote-users","display_name":"remote users","score":0.621999979019165},{"id":"https://openalex.org/keywords/library-cooperation","display_name":"library cooperation","score":0.42399999499320984},{"id":"https://openalex.org/keywords/reference-questions","display_name":"reference questions","score":0.4560000002384186}],"concepts":[{"id":"https://openalex.org/C2779061114","wikidata":"https://www.wikidata.org/wiki/Q3480383","display_name":"Digital reference","level":3,"score":0.5021102428436279},{"id":"https://openalex.org/C161191863","wikidata":"https://www.wikidata.org/wiki/Q199655","display_name":"Library science","level":1,"score":0.4522670805454254},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4162313640117645},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.3422809839248657},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.14648860692977905},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.03896394371986389},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.62915/0038-3686.1077","doi":"https://doi.org/10.62915/0038-3686.1077","is_oa":true,"landing_page_url":"https://doi.org/10.62915/0038-3686.1077","pdf_url":"https://digitalcommons.kennesaw.edu/cgi/viewcontent.cgi?article=1077&context=seln","source":{"id":"https://openalex.org/S2764874425","display_name":"The Southeastern Librarian","issn_l":"0038-3686","issn":["0038-3686","2831-8315"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Southeastern Librarian","raw_type":"journal-article"},{"id":"pmh:oai:digitalcommons.kennesaw.edu:seln-1077","doi":null,"is_oa":true,"landing_page_url":"https://digitalcommons.kennesaw.edu/seln/vol51/iss3/5","pdf_url":"https://digitalcommons.kennesaw.edu/seln/vol51/iss3/5","source":{"id":"https://openalex.org/S4377196456","display_name":"DigitalCommons - Kennesaw State University (Kennesaw State University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I172980758","host_organization_name":"Kennesaw State University","host_organization_lineage":["https://openalex.org/I172980758"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"The Southeastern Librarian","raw_type":"text"}],"best_oa_location":{"id":"doi:10.62915/0038-3686.1077","doi":"https://doi.org/10.62915/0038-3686.1077","is_oa":true,"landing_page_url":"https://doi.org/10.62915/0038-3686.1077","pdf_url":"https://digitalcommons.kennesaw.edu/cgi/viewcontent.cgi?article=1077&context=seln","source":{"id":"https://openalex.org/S2764874425","display_name":"The Southeastern Librarian","issn_l":"0038-3686","issn":["0038-3686","2831-8315"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The Southeastern Librarian","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W816613618.pdf","grobid_xml":"https://content.openalex.org/works/W816613618.grobid-xml"},"referenced_works_count":5,"referenced_works":["https://openalex.org/W319503179","https://openalex.org/W2003536383","https://openalex.org/W2048745645","https://openalex.org/W2089678166","https://openalex.org/W2988903381"],"related_works":["https://openalex.org/W2048745645","https://openalex.org/W1995594291","https://openalex.org/W2058285422","https://openalex.org/W1967094732","https://openalex.org/W381219275","https://openalex.org/W2412356928","https://openalex.org/W2588948225","https://openalex.org/W613024141","https://openalex.org/W1585023361","https://openalex.org/W1976736486"],"abstract_inverted_index":{"In":[0],"response":[1],"to":[2,44,50,76,86,116],"the":[3,11,71,91,97,118],"extensive":[4],"availability":[5],"of":[6,14,31,61,93,99,107,120],"digital":[7,21,108],"library":[8,75],"resources":[9],"and":[10,26,114],"rising":[12],"number":[13],"remote":[15],"users,":[16],"many":[17,83],"libraries":[18],"now":[19],"offer":[20,51],"reference":[22,109],"services":[23],"through":[24,112],"e-mail":[25,115],"chat.":[27],"The":[28],"growing":[29],"use":[30],"interactive":[32,39],"chat":[33,113],"software":[34],"with":[35],"its":[36],"real":[37],"time":[38],"capability":[40],"has":[41],"prompted":[42],"librarians":[43,95],"consider":[45],"collaborative":[46],"ways":[47],"in":[48,58,102],"which":[49],"this":[52],"service.":[53],"A":[54],"concern":[55],"expressed":[56],"frequently":[57],"informal":[59],"discussions":[60],"such":[62],"collaborations":[63],"is":[64],"how":[65],"difficult":[66],"it":[67],"would":[68],"be":[69,87],"for":[70,79],"staff":[72],"at":[73,96],"one":[74],"answer":[77],"questions":[78,84,110,121],"another,":[80],"considering":[81],"that":[82],"tend":[85],"\u201clocal\u201d.":[88],"Intrigued":[89],"by":[90],"perception":[92],"\u201clocal,\u201d":[94],"University":[98],"Tennessee":[100],"(UT)":[101],"Knoxville":[103],"undertook":[104],"a":[105],"study":[106],"received":[111],"determine":[117],"percentage":[119],"requiring":[122],"on-site":[123],"handling.":[124]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
