{"id":"https://openalex.org/W804472655","doi":null,"title":"The IS Governance Perspective of IS Performance Management","display_name":"The IS Governance Perspective of IS Performance Management","publication_year":2009,"publication_date":"2009-01-01","ids":{"openalex":"https://openalex.org/W804472655","mag":"804472655"},"language":"en","primary_location":{"id":"pmh:oai:iris.unibocconi.it:11565/3838897","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/11565/3838897","pdf_url":null,"source":{"id":"https://openalex.org/S7407055170","display_name":"Archivio istituzionale della Ricerca - Bocconi","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/other"},"volume":null,"type":"other","is_traditional":false,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5055258940","display_name":"Angela Perego","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I71209653","display_name":"Bocconi University","ror":"https://ror.org/05crjpb27","country_code":"IT","type":"education","lineage":["https://openalex.org/I71209653"]}],"countries":["IT"],"is_corresponding":true,"raw_author_name":"Angela Perego","raw_affiliation_strings":["SDA Bocconi School of Management"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"SDA Bocconi School of Management","institution_ids":["https://openalex.org/I71209653"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5055258940"],"corresponding_institution_ids":["https://openalex.org/I71209653"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":"8","issue":"43","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13034","display_name":"Information Systems Education and Curriculum Development","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/it-governance","display_name":"IT governance","score":0.7080000042915344},{"id":"https://openalex.org/keywords/it-performance-evaluation","display_name":"IT performance evaluation","score":0.7319999933242798},{"id":"https://openalex.org/keywords/performance-management-systems","display_name":"performance management systems","score":0.7940000295639038},{"id":"https://openalex.org/keywords/service-level-agreements","display_name":"service level agreements","score":0.9440000057220459},{"id":"https://openalex.org/keywords/organizational-factors","display_name":"organizational factors","score":0.6919999718666077}],"concepts":[{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6061331033706665},{"id":"https://openalex.org/C12532035","wikidata":"https://www.wikidata.org/wiki/Q1399956","display_name":"Performance management","level":2,"score":0.5913476347923279},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.5766891241073608},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5662307739257812},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5593142509460449},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4535537362098694},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.44712573289871216},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4465390145778656},{"id":"https://openalex.org/C141571065","wikidata":"https://www.wikidata.org/wiki/Q1771949","display_name":"Performance measurement","level":2,"score":0.4365106225013733},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.4049490690231323},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.39262130856513977},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.20160147547721863},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.18743127584457397},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:iris.unibocconi.it:11565/3838897","doi":null,"is_oa":false,"landing_page_url":"http://hdl.handle.net/11565/3838897","pdf_url":null,"source":{"id":"https://openalex.org/S7407055170","display_name":"Archivio istituzionale della Ricerca - Bocconi","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/other"},{"id":"mag:804472655","doi":null,"is_oa":false,"landing_page_url":"http://www.cersi.it/itais2008/pdf/39_itAIS2008_perego.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":29,"referenced_works":["https://openalex.org/W1486130491","https://openalex.org/W1496178956","https://openalex.org/W1526866386","https://openalex.org/W1557168211","https://openalex.org/W1557181239","https://openalex.org/W1654046332","https://openalex.org/W1955934323","https://openalex.org/W1978484347","https://openalex.org/W1979828126","https://openalex.org/W1986921897","https://openalex.org/W1987002300","https://openalex.org/W2023407407","https://openalex.org/W2057012437","https://openalex.org/W2076658628","https://openalex.org/W2082238712","https://openalex.org/W2082423369","https://openalex.org/W2096099424","https://openalex.org/W2132993593","https://openalex.org/W2135567333","https://openalex.org/W2141954228","https://openalex.org/W2148700085","https://openalex.org/W2163899854","https://openalex.org/W2167756992","https://openalex.org/W2169855821","https://openalex.org/W2219575339","https://openalex.org/W2501384841","https://openalex.org/W2552787802","https://openalex.org/W2892278351","https://openalex.org/W3121262326"],"related_works":["https://openalex.org/W2219575339","https://openalex.org/W2502463933","https://openalex.org/W187722268","https://openalex.org/W1044688811","https://openalex.org/W2200804212","https://openalex.org/W2414468131","https://openalex.org/W335319958","https://openalex.org/W2972979479","https://openalex.org/W166946629"],"abstract_inverted_index":{"The":[0,87],"paper":[1,88],"deals":[2],"with":[3],"the":[4,43,75,96,120],"lack":[5,76],"of":[6,41,45,55,77,100,119,125],"a":[7,53],"robust":[8],"and":[9,35,98,105,112],"complete":[10],"model":[11],"to":[12,32,38,65],"evaluate":[13],"IT/IS":[14,27,47,60,67,101,109],"Performance":[15,61],"which":[16],"practitioners":[17,57],"could":[18],"apply":[19],"in":[20],"their":[21],"companies.":[22],"If":[23],"scholar":[24],"research":[25],"on":[26,95],"success":[28],"have":[29],"been":[30],"able":[31],"define":[33],"quantitative":[34,79],"perceptual":[36],"measures":[37,81],"assess":[39],"efficiency":[40],"IT/IS,":[42],"issue":[44],"evaluating":[46],"effectiveness":[48,80],"is":[49,72],"not":[50,117],"resolved.":[51],"As":[52],"consequence":[54],"that,":[56],"prefer":[58],"implementing":[59],"Management":[62,103],"System":[63,104],"according":[64],"an":[66],"Governance":[68],"approach.":[69],"This":[70],"result":[71],"justified":[73],"by":[74,84],"feasible":[78],"but":[82,123],"also":[83,89],"organizational":[85],"variables.":[86],"highlights":[90],"how":[91],"this":[92],"situation":[93],"acts":[94],"design":[97],"development":[99],"performance":[102],"thus":[106],"outputs,":[107],"like":[108],"Services":[110],"Catalogue":[111],"Service":[113],"Level":[114],"Agreement,":[115],"become":[116],"by-product":[118],"implementation":[121],"process":[122],"some":[124],"its":[126],"main":[127],"outputs.":[128]},"counts_by_year":[],"updated_date":"2026-11-14T11:04:58.165337","created_date":"2016-06-24T00:00:00"}
