{"id":"https://openalex.org/W7766430","doi":null,"title":"Why do users bond with online services? : a literature review on the conceptualization of online user bonding in the context of online services","display_name":"Why do users bond with online services? : a literature review on the conceptualization of online user bonding in the context of online services","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W7766430","mag":"7766430"},"language":"en","primary_location":{"id":"mag:7766430","doi":null,"is_oa":false,"landing_page_url":"https://essay.utwente.nl/65432/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"review","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5078620107","display_name":"Marcella Claase","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Marcella Claase","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5078620107"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.1412,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.61666667,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":93},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7099999785423279,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7099999785423279,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.2506999969482422,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.009600000455975533,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/online-services","display_name":"online services","score":0.8579999804496765},{"id":"https://openalex.org/keywords/user-loyalty","display_name":"user loyalty","score":0.6570000052452087},{"id":"https://openalex.org/keywords/bonding-mechanism","display_name":"bonding mechanism","score":0.6079999804496765}],"concepts":[{"id":"https://openalex.org/C90734943","wikidata":"https://www.wikidata.org/wiki/Q17008777","display_name":"Conceptualization","level":2,"score":0.9280867576599121},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6905001401901245},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5014128684997559},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4962204098701477},{"id":"https://openalex.org/C156325361","wikidata":"https://www.wikidata.org/wiki/Q1152864","display_name":"Grounded theory","level":3,"score":0.4554732143878937},{"id":"https://openalex.org/C2780656832","wikidata":"https://www.wikidata.org/wiki/Q796573","display_name":"Online discussion","level":2,"score":0.4541948437690735},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.19555702805519104},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.10762220621109009},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.10535848140716553},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.06599250435829163},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:7766430","doi":null,"is_oa":false,"landing_page_url":"https://essay.utwente.nl/65432/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2470404191","https://openalex.org/W2023049840","https://openalex.org/W2752358398","https://openalex.org/W1977369140","https://openalex.org/W7099217037","https://openalex.org/W2898461436","https://openalex.org/W2766357739","https://openalex.org/W7001879533","https://openalex.org/W2321081685","https://openalex.org/W1565590990"],"abstract_inverted_index":{"This":[0],"Master":[1,40],"Thesis":[2,41],"provides":[3,26],"a":[4,18,54],"conceptualization":[5],"of":[6,13,20],"Online":[7],"User":[8],"Bonding":[9],"in":[10],"the":[11,43,57],"context":[12],"online":[14,37],"services.":[15,38],"It":[16],"integrates":[17],"number":[19],"well-known":[21],"user-to-organization":[22],"relationship":[23],"theories":[24],"and":[25],"17":[27],"different":[28],"explanations":[29],"(mechanisms)":[30],"as":[31,53],"to":[32],"why":[33],"users":[34],"bond":[35],"with":[36],"\r\nThis":[39],"applies":[42],"Grounded":[44],"Theory":[45],"Literature":[46],"Review":[47],"Method":[48],"(Wolfswinkel":[49],"et":[50],"al,":[51],"2013)":[52],"methodology":[55],"for":[56],"literature":[58],"review.":[59]},"counts_by_year":[{"year":2017,"cited_by_count":1}],"updated_date":"2026-08-08T07:41:36.138363","created_date":"2016-06-24T00:00:00"}