{"id":"https://openalex.org/W771644969","doi":null,"title":"Customer Perceptions of Electronic Food Ordering","display_name":"Customer Perceptions of Electronic Food Ordering","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W771644969","mag":"771644969"},"language":"en","primary_location":{"id":"pmh:oai:scholarship.sha.cornell.edu:chrpubs-1069","doi":null,"is_oa":true,"landing_page_url":"https://scholarship.sha.cornell.edu/chrpubs/70","pdf_url":"https://scholarship.sha.cornell.edu/chrpubs/70","source":{"id":"https://openalex.org/S4377196534","display_name":"Cornell Peter and Stephanie Nolan School of Hotel Administration (Cornell University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Center for Hospitality Research Publications","raw_type":"text"},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://scholarship.sha.cornell.edu/chrpubs/70","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5114251483","display_name":"Sheryl E. Kimes","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Sheryl E. Kimes","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5114251483"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.7625,"has_fulltext":true,"cited_by_count":56,"citation_normalized_percentile":{"value":0.82680074,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9409000277519226,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9409000277519226,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.014999999664723873,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14416","display_name":"Health, Technology, Consumer Behavior","score":0.012900000438094139,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/consumer-perception","display_name":"consumer perception","score":0.8299999833106995},{"id":"https://openalex.org/keywords/technology-anxiety","display_name":"technology anxiety","score":0.6159999966621399},{"id":"https://openalex.org/keywords/order-accuracy","display_name":"order accuracy","score":0.7749999761581421},{"id":"https://openalex.org/keywords/convenience","display_name":"convenience","score":0.8519999980926514},{"id":"https://openalex.org/keywords/perceived-control","display_name":"perceived control","score":0.5720000267028809},{"id":"https://openalex.org/keywords/restaurant-websites","display_name":"restaurant websites","score":0.593999981880188},{"id":"https://openalex.org/keywords/food-delivery","display_name":"food delivery","score":0.7360000014305115},{"id":"https://openalex.org/keywords/pizza","display_name":"pizza","score":0.6320000290870667},{"id":"https://openalex.org/keywords/restaurant-ordering-system","display_name":"restaurant ordering system","score":0.44699999690055847}],"concepts":[{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.6421881318092346},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5775071978569031},{"id":"https://openalex.org/C2778707766","wikidata":"https://www.wikidata.org/wiki/Q202064","display_name":"Phone","level":2,"score":0.5648614168167114},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.5534802675247192},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.498504638671875},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.4819938540458679},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.48175811767578125},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.4741489291191101},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4160420596599579},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3852590322494507},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.27112483978271484},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2299920916557312},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:scholarship.sha.cornell.edu:chrpubs-1069","doi":null,"is_oa":true,"landing_page_url":"https://scholarship.sha.cornell.edu/chrpubs/70","pdf_url":"https://scholarship.sha.cornell.edu/chrpubs/70","source":{"id":"https://openalex.org/S4377196534","display_name":"Cornell Peter and Stephanie Nolan School of Hotel Administration (Cornell University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Center for Hospitality Research Publications","raw_type":"text"},{"id":"pmh:oai:ecommons.cornell.edu:1813/71072","doi":null,"is_oa":true,"landing_page_url":"https://hdl.handle.net/1813/71072","pdf_url":"https://hdl.handle.net/1813/71072","source":{"id":"https://openalex.org/S4306400757","display_name":"eCommons (Cornell University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"mag:771644969","doi":null,"is_oa":false,"landing_page_url":"https://scholarship.sha.cornell.edu/chrpubs/70/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:scholarship.sha.cornell.edu:chrpubs-1069","doi":null,"is_oa":true,"landing_page_url":"https://scholarship.sha.cornell.edu/chrpubs/70","pdf_url":"https://scholarship.sha.cornell.edu/chrpubs/70","source":{"id":"https://openalex.org/S4377196534","display_name":"Cornell Peter and Stephanie Nolan School of Hotel Administration (Cornell University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Center for Hospitality Research Publications","raw_type":"text"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W771644969.pdf","grobid_xml":"https://content.openalex.org/works/W771644969.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4290611369","https://openalex.org/W7055505042","https://openalex.org/W778293587","https://openalex.org/W1543508660","https://openalex.org/W6920830261","https://openalex.org/W4390166134","https://openalex.org/W3137508454","https://openalex.org/W3167716767","https://openalex.org/W4387303977","https://openalex.org/W4206000781"],"abstract_inverted_index":{"A":[0,166],"survey":[1],"of":[2,11,105,118,123,157,182],"470":[3],"internet":[4,125],"users":[5,79,148,180],"found":[6],"that":[7,38,47,170,174,192,200],"slightly":[8],"under":[9],"half":[10],"them":[12],"have":[13,34,51],"ordered":[14,35,53,98],"food":[15,196],"online":[16,197],"by":[17,32,114],"mobile":[18],"app,":[19],"or":[20,164],"with":[21],"a":[22,60,69,152],"text":[23],"message.":[24],"The":[25,44,100],"chief":[26,167],"reason":[27],"for":[28,62],"electronic":[29,56,106],"ordering":[30,107,132,142,176],"given":[31],"those":[33,49],"(users)":[36],"is":[37,59,67,91,108,112,134,143,169,191],"they":[39,150],"gain":[40],"convenience":[41,115],"and":[42,78,93,116,126,184],"control.":[43],"major":[45],"factor":[46],"inhibits":[48],"who":[50,194],"not":[52],"via":[54],"an":[55],"channel":[57,133],"(non-users)":[58],"desire":[61],"interaction":[63],"(although":[64],"technology":[65],"anxiety":[66],"also":[68,185],"factor).":[70],"Users":[71],"are":[72],"on":[73,160],"balance":[74],"younger":[75],"than":[76,85],"non-users,":[77],"generally":[80],"patronize":[81],"restaurants":[82,199],"more":[83],"often":[84],"non-users.":[86],"Italian":[87],"food,":[88],"particularly":[89],"pizza,":[90],"far":[92],"away":[94],"the":[95,121,124,129,136,147,161],"most":[96,102,130],"commonly":[97],"category.":[99],"single":[101],"important":[103],"attribute":[104],"order":[109,195],"accuracy.":[110],"That":[111],"followed":[113],"ease":[117],"ordering.":[119],"Despite":[120],"availability":[122],"phone":[127],"apps,":[128],"common":[131],"still":[135],"telephone":[137],"call":[138],"(53.7":[139],"percent).":[140],"Electronic":[141],"growing,":[144],"though,":[145],"as":[146],"said":[149],"place":[151],"little":[153],"over":[154],"38":[155],"percent":[156],"their":[158,175],"orders":[159],"restaurant?s":[162],"website":[163],"app.":[165],"implication":[168],"restaurateurs":[171],"must":[172,178],"ensure":[173],"systems":[177],"give":[179],"perceptions":[181],"control":[183],"be":[186],"convenient.":[187],"One":[188],"other":[189],"consideration":[190],"customers":[193],"prefer":[198],"offer":[201],"delivery.":[202]},"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":10},{"year":2022,"cited_by_count":11},{"year":2021,"cited_by_count":9},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2026-10-27T15:51:10.671819","created_date":"2016-06-24T00:00:00"}