{"id":"https://openalex.org/W770720167","doi":null,"title":"Leveraging Presence in the Design of Mobile Services: Challenges, Opportunities, and Value Creation","display_name":"Leveraging Presence in the Design of Mobile Services: Challenges, Opportunities, and Value Creation","publication_year":2008,"publication_date":"2008-01-01","ids":{"openalex":"https://openalex.org/W770720167","mag":"770720167"},"language":"en","primary_location":{"id":"pmh:oai:CiteSeerX.psu:10.1.1.105.9275","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.105.9275","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.marshall.usc.edu/assets/002/5138.pdf","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5037559575","display_name":"Dave Yates","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Dave Yates","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5043805950","display_name":"Kwan Min Lee","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Kwan Min Lee","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5091643070","display_name":"Omar A. El Sawy","orcid":"https://orcid.org/0000-0003-2536-8752","observed_orcids":["https://orcid.org/0000-0003-2536-8752"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Omar El Sawy","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.3865,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":{"value":0.92903462,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":null,"biblio":{"volume":"6","issue":"54","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.5878999829292297,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.5878999829292297,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10648","display_name":"Virtual Reality Applications and Impacts","score":0.042399998754262924,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.025499999523162842,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/sense-of-presence","display_name":"presence","score":0.8320000171661377},{"id":"https://openalex.org/keywords/mobile-services","display_name":"mobile services","score":0.949999988079071},{"id":"https://openalex.org/keywords/service-design","display_name":"service design","score":0.8309999704360962},{"id":"https://openalex.org/keywords/value-creation","display_name":"value creation","score":0.9359999895095825},{"id":"https://openalex.org/keywords/mobile-marketing","display_name":"mobile marketing","score":0.3449999988079071}],"concepts":[{"id":"https://openalex.org/C97023534","wikidata":"https://www.wikidata.org/wiki/Q6887067","display_name":"Mobile business development","level":5,"score":0.6578765511512756},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5789966583251953},{"id":"https://openalex.org/C60952562","wikidata":"https://www.wikidata.org/wiki/Q6887246","display_name":"Mobile technology","level":3,"score":0.4731246829032898},{"id":"https://openalex.org/C186967261","wikidata":"https://www.wikidata.org/wiki/Q5082128","display_name":"Mobile device","level":2,"score":0.4553033709526062},{"id":"https://openalex.org/C2780801425","wikidata":"https://www.wikidata.org/wiki/Q5164392","display_name":"Construct (python library)","level":2,"score":0.4447011351585388},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.42229151725769043},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.37118983268737793},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.36409083008766174},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.35170257091522217},{"id":"https://openalex.org/C516764902","wikidata":"https://www.wikidata.org/wiki/Q1043805","display_name":"Mobile Web","level":4,"score":0.24953651428222656},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:CiteSeerX.psu:10.1.1.105.9275","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.105.9275","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.marshall.usc.edu/assets/002/5138.pdf","raw_type":"text"},{"id":"mag:770720167","doi":null,"is_oa":false,"landing_page_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1171&context=sprouts_all","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W104998059","https://openalex.org/W1705561776","https://openalex.org/W1979577369","https://openalex.org/W1984735274","https://openalex.org/W2011642048","https://openalex.org/W2012389722","https://openalex.org/W2015695505","https://openalex.org/W2030979385","https://openalex.org/W2032633302","https://openalex.org/W2058300759","https://openalex.org/W2122533268"],"related_works":["https://openalex.org/W62399853","https://openalex.org/W7098855960","https://openalex.org/W7070742249","https://openalex.org/W563860333","https://openalex.org/W7215172182","https://openalex.org/W7036989580","https://openalex.org/W3211081920","https://openalex.org/W7062564408","https://openalex.org/W7009302841","https://openalex.org/W2521842970"],"abstract_inverted_index":{"CTM":[0,49],"(Center":[1],"for":[2],"Telecom":[3],"Management)":[4],"is":[5,37],"an":[6],"industry-sponsored":[7],"center":[8],"at":[9,53,58],"the":[10,26,40],"University":[11],"of":[12,17],"Southern":[13],"California\u2019s":[14],"Marshall":[15],"School":[16],"Business,":[18],"devoted":[19],"to":[20,24,63],"research":[21],"and":[22,30,34],"education":[23],"help":[25],"networked":[27],"digital":[28],"industry":[29],"its":[31],"customers":[32],"grow":[33],"prosper.":[35],"It":[36],"located":[38],"on":[39],"USC":[41],"campus":[42],"in":[43],"Los":[44],"Angeles.":[45],"More":[46],"information":[47],"about":[48],"can":[50],"be":[51],"found":[52],"www.marshall.usc.edu/ctm":[54],"or":[55,60],"by":[56],"phone":[57],"213-740-0980":[59],"through":[61],"e-mail":[62],"ctm@marshall.usc.edu.":[64],"1":[65]},"counts_by_year":[],"updated_date":"2026-09-25T08:18:29.962427","created_date":"2016-06-24T00:00:00"}