{"id":"https://openalex.org/W76870052","doi":null,"title":"An improved method to identify critical processes","display_name":"An improved method to identify critical processes","publication_year":2003,"publication_date":"2003-01-01","ids":{"openalex":"https://openalex.org/W76870052","mag":"76870052"},"language":"en","primary_location":{"id":"mag:76870052","doi":null,"is_oa":false,"landing_page_url":"https://eprints.qut.edu.au/15857/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"dissertation","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5020420479","display_name":"Craig Huxley","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Craig Huxley","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5020420479"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.676800012588501,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.676800012588501,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.0957999974489212,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.08299999684095383,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/process-improvement","display_name":"process improvement","score":0.7210000157356262},{"id":"https://openalex.org/keywords/application-service-provision","display_name":"application service provision","score":0.5879999995231628},{"id":"https://openalex.org/keywords/it-outsourcing","display_name":"IT outsourcing","score":0.9269999861717224},{"id":"https://openalex.org/keywords/delphi-method","display_name":"Delphi method","score":0.656000018119812},{"id":"https://openalex.org/keywords/case-studies","display_name":"case studies","score":0.6010000109672546}],"concepts":[{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.6102262139320374},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4966657757759094},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4847269058227539},{"id":"https://openalex.org/C60641444","wikidata":"https://www.wikidata.org/wiki/Q841602","display_name":"Delphi method","level":2,"score":0.4708283245563507},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.44093257188796997},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.4310705065727234},{"id":"https://openalex.org/C189430467","wikidata":"https://www.wikidata.org/wiki/Q7293293","display_name":"Ranking (information retrieval)","level":2,"score":0.42364197969436646},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.4212888479232788},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.412198543548584},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.37243008613586426},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.30581071972846985},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2713559865951538},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.22645586729049683},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.17563208937644958},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:76870052","doi":null,"is_oa":false,"landing_page_url":"https://eprints.qut.edu.au/15857/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/9","score":0.5799999833106995,"display_name":"Industry, innovation and infrastructure"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":80,"referenced_works":["https://openalex.org/W38728611","https://openalex.org/W75923475","https://openalex.org/W77853079","https://openalex.org/W82685500","https://openalex.org/W126957675","https://openalex.org/W147876567","https://openalex.org/W305247950","https://openalex.org/W627035478","https://openalex.org/W645730517","https://openalex.org/W1422788223","https://openalex.org/W1481223100","https://openalex.org/W1501444178","https://openalex.org/W1505323038","https://openalex.org/W1510069224","https://openalex.org/W1521665149","https://openalex.org/W1527311855","https://openalex.org/W1538382802","https://openalex.org/W1543042479","https://openalex.org/W1543388636","https://openalex.org/W1543884310","https://openalex.org/W1544075956","https://openalex.org/W1555413233","https://openalex.org/W1564481352","https://openalex.org/W1564914100","https://openalex.org/W1568979516","https://openalex.org/W1569942118","https://openalex.org/W1572477620","https://openalex.org/W1581036747","https://openalex.org/W1583067148","https://openalex.org/W1599454649","https://openalex.org/W1605701154","https://openalex.org/W1808749005","https://openalex.org/W1818134803","https://openalex.org/W1855283887","https://openalex.org/W1974243922","https://openalex.org/W1975387752","https://openalex.org/W1979828126","https://openalex.org/W1985858614","https://openalex.org/W1988470004","https://openalex.org/W1997816453","https://openalex.org/W1999538231","https://openalex.org/W2005497495","https://openalex.org/W2007367842","https://openalex.org/W2012055911","https://openalex.org/W2013356846","https://openalex.org/W2017162678","https://openalex.org/W2037062828","https://openalex.org/W2039726079","https://openalex.org/W2044623913","https://openalex.org/W2045507107","https://openalex.org/W2057012437","https://openalex.org/W2075451845","https://openalex.org/W2082529226","https://openalex.org/W2084180758","https://openalex.org/W2088763347","https://openalex.org/W2089041694","https://openalex.org/W2092230767","https://openalex.org/W2096266868","https://openalex.org/W2100261808","https://openalex.org/W2111112955","https://openalex.org/W2116530587","https://openalex.org/W2126113118","https://openalex.org/W2132298998","https://openalex.org/W2135492276","https://openalex.org/W2139189943","https://openalex.org/W2140749232","https://openalex.org/W2142516955","https://openalex.org/W2170644967","https://openalex.org/W2245177119","https://openalex.org/W2398625129","https://openalex.org/W2407973983","https://openalex.org/W2470328822","https://openalex.org/W2493036926","https://openalex.org/W2552787802","https://openalex.org/W2786543709","https://openalex.org/W2899334956","https://openalex.org/W3111816171","https://openalex.org/W3123446661","https://openalex.org/W3151727758","https://openalex.org/W4249226423"],"related_works":["https://openalex.org/W2506948843","https://openalex.org/W2782881927","https://openalex.org/W2076459369","https://openalex.org/W1013692814","https://openalex.org/W102109867","https://openalex.org/W3000085612","https://openalex.org/W4408604341","https://openalex.org/W48380906","https://openalex.org/W2184680183","https://openalex.org/W7098963658"],"abstract_inverted_index":{"Nearly":[0],"70%":[1],"of":[2,17,28,77,88,115,124,138,195,200,239,305,363,378,392,405,472],"process":[3,18,98,336,364],"improvement":[4,19,337],"projects":[5,20,30,214],"are":[6,46,382,465],"failing":[7],"to":[8,35,48,83,90,93,142,155,184,197,298,307,326,335,372,388,398,402,415,438],"provide":[9,94],"the":[10,26,50,70,74,86,95,113,116,122,146,151,158,163,187,198,201,209,224,236,250,292,296,300,303,328,361,390,396,406,411,419,447,452,458,469,475],"expected":[11,55],"benefits":[12,414],"(Grant":[13],"2002).":[14],"The":[15,221,242,264,357,376],"cost":[16],"can":[21],"be":[22,425],"quite":[23,466],"substantial":[24],"and":[25,54,73,92,100,106,130,134,168,177,189,215,233,260,280,309,318,323,331,430,454,457,491],"number":[27],"these":[29],"occurring":[31],"within":[32,462],"organisations":[33,306],"continues":[34],"increase.":[36],"John":[37],"Thorp":[38],"(1998)":[39],"describes":[40],"an":[41,399,416,439],"environment":[42],"in":[43,68,121,162,231,235,249,427],"which":[44,137],"managers":[45],"struggling":[47],"demonstrate":[49],"connection":[51],"between":[52,97],"costs":[53],"business":[56,75,317,393],"benefits.":[57],"This":[58,80,203,253],"eighteen":[59,440],"month":[60,441],"master's":[61],"research":[62,117,147,159,204,380],"project":[63,205,381,435,474],"has":[64,119,449],"identified":[65],"a":[66,125,256,261,321,428],"gap":[67],"both":[69,255],"academic":[71],"literature":[72],"practices":[76],"most":[78],"organisations.":[79],"thesis":[81],"aims":[82],"make":[84],"explicit":[85,324],"selection":[87],"processes":[89,141,188,248,312,343,371],"improve":[91,143,342],"link":[96],"objectives":[99,365],"organisational":[101,349,373],"goals":[102,350,367,374],"(Davenport":[103],"1993;":[104],"Hammer":[105],"Champy":[107],"1993).":[108],"Published":[109],"literature,":[110],"coupled":[111],"with":[112,217,245,320,366],"experience":[114],"team,":[118],"resulted":[120],"development":[123],"targeting":[126,358,407,420],"methodology":[127,152,293,408],"for":[128,313,347,354,445],"defining":[129],"ranking":[131],"critical":[132,140,247,346],"processes,":[133],"then":[135],"selecting":[136],"those":[139],"first.":[144],"Although":[145],"team":[148],"believes":[149],"that":[150,186,291,383],"is":[153,436],"applicable":[154],"many":[156],"industries,":[157,456],"was":[160,182,194,206,267],"undertaken":[161,216],"application":[164,169],"hosting":[165],"centre":[166],"(AHC)":[167],"service":[170],"provision":[171],"(ASP)":[172],"industry.":[173,241],"A":[174],"focus":[175,257],"group":[176,258],"follow":[178],"on":[179,451],"Delphi":[180,262,265],"study":[181,243,266,432,448],"used":[183],"ensure":[185],"functional":[190],"area":[191],"focused":[192,450],"upon":[193],"importance":[196],"participants":[199,222,476],"research.":[202],"funded":[207],"by":[208,219,269,368],"Australian":[210],"Research":[211],"Council's":[212],"Linkage":[213],"support":[218],"REALTECH.":[220],"included":[223],"top":[225,237],"three":[226],"information":[227],"systems":[228],"outsourcing":[229,482],"companies":[230],"Australia":[232],"another":[234],"ten":[238],"this":[240,379,434,463,473],"commenced":[244],"identifying":[246],"ASP":[251,455],"environment.":[252],"involved":[254],"session":[259],"study.":[263],"followed":[268],"four":[270],"action":[271,283],"learning":[272,284],"cycles":[273,285],"using":[274,286,418],"case":[275,287],"studies":[276,288],"(action,":[277],"observe,":[278],"reflect":[279],"revise).":[281],"These":[282,339,422],"have":[289],"revealed":[290],"(which":[294],"includes":[295],"steps":[297],"implement":[299],"methodology)":[301],"meets":[302],"needs":[304],"identify":[308],"select":[310],"'critical'":[311],"improvement.":[314],"It":[315],"provides":[316],"researchers":[319],"logical":[322],"method":[325,359],"reduce":[327],"'squeaky":[329],"wheel'":[330],"'latest":[332],"fad'":[333],"approaches":[334,341],"projects.":[338],"prior":[340],"not":[344,386],"necessarily":[345],"achieving":[348],"consuming":[351],"limited":[352,437],"resources":[353],"little":[355],"gain.":[356],"makes":[360],"alignment":[362],"explicitly":[369],"linking":[370],"possible.":[375],"limitations":[377],"it":[384],"does":[385],"intend":[387],"verify":[389],"achievement":[391],"benefit,":[394],"document":[395],"change":[397],"organisation":[400,417],"due":[401],"its":[403],"use":[404],"or":[409],"determine":[410],"long":[412],"term":[413],"methodology.":[421],"questions":[423],"might":[424],"answered":[426],"longer":[429],"larger":[431],"as":[433],"time":[442],"frame.":[443],"As":[444],"generalisability,":[446],"AHC":[453],"participants,":[459],"while":[460],"operating":[461],"industry,":[464],"different.":[467],"For":[468],"different":[470],"phases":[471],"come":[477],"from":[478],"in-house":[479],"providers,":[480,483,486,490],"multinational":[481],"commercialised":[484],"government":[485],"specialist":[487],"niche":[488],"product":[489],"enterprise":[492],"system":[493],"suppliers.":[494]},"counts_by_year":[{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":2},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}