{"id":"https://openalex.org/W7652102","doi":null,"title":"Service quality and trust in e-government: Utilizing the rich measures of system usage to predict trustworthiness","display_name":"Service quality and trust in e-government: Utilizing the rich measures of system usage to predict trustworthiness","publication_year":2012,"publication_date":"2012-01-01","ids":{"openalex":"https://openalex.org/W7652102","mag":"7652102"},"language":"en","primary_location":{"id":"pmh:oai:aisel.aisnet.org:ukais2012-1036","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/ukais2012/37","pdf_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1036&context=ukais2012","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"UK Academy for Information Systems Conference Proceedings 2012","raw_type":"text"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1036&context=ukais2012","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5049279060","display_name":"Ronit Purian","orcid":"https://orcid.org/0000-0002-8889-7136","observed_orcids":["https://orcid.org/0000-0002-8889-7136"]},"institutions":[{"id":"https://openalex.org/I16391192","display_name":"Tel Aviv University","ror":"https://ror.org/04mhzgx49","country_code":"IL","type":"education","lineage":["https://openalex.org/I16391192"]}],"countries":["IL"],"is_corresponding":true,"raw_author_name":"Ronit Purian","raw_affiliation_strings":["Tel-Aviv  University"],"raw_orcid":"https://orcid.org/0000-0002-8889-7136","affiliations":[{"raw_affiliation_string":"Tel-Aviv  University","institution_ids":["https://openalex.org/I16391192"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5049279060"],"corresponding_institution_ids":["https://openalex.org/I16391192"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.001287,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":93},"biblio":{"volume":null,"issue":null,"first_page":"37","last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.79830002784729,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.79830002784729,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.17479999363422394,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.02329999953508377,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/e-government","display_name":"e-government","score":0.9800000190734863},{"id":"https://openalex.org/keywords/organizational-trust","display_name":"organizational trust","score":0.6100000143051147},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9729999899864197},{"id":"https://openalex.org/keywords/trust-building","display_name":"trust building","score":0.7160000205039978},{"id":"https://openalex.org/keywords/system-use","display_name":"system use","score":0.5090000033378601},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.7829999923706055},{"id":"https://openalex.org/keywords/value-creation","display_name":"value creation","score":0.7200000286102295},{"id":"https://openalex.org/keywords/digital-public-services","display_name":"digital public services","score":0.8050000071525574},{"id":"https://openalex.org/keywords/trustworthiness","display_name":"trustworthiness","score":0.5989999771118164},{"id":"https://openalex.org/keywords/e-government-evaluation","display_name":"e-government evaluation","score":0.7260000109672546}],"concepts":[{"id":"https://openalex.org/C90734943","wikidata":"https://www.wikidata.org/wiki/Q17008777","display_name":"Conceptualization","level":2,"score":0.5962304472923279},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5728184580802917},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5689617395401001},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5679120421409607},{"id":"https://openalex.org/C139807058","wikidata":"https://www.wikidata.org/wiki/Q352374","display_name":"Adaptation (eye)","level":2,"score":0.5136389136314392},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4993438720703125},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.4872835874557495},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.48522377014160156},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.47719892859458923},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4576396942138672},{"id":"https://openalex.org/C14036430","wikidata":"https://www.wikidata.org/wiki/Q3736076","display_name":"Function (biology)","level":2,"score":0.450822114944458},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.4503803849220276},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.36674320697784424},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3573368787765503},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.29617929458618164},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.1492295265197754},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.13449102640151978},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C78458016","wikidata":"https://www.wikidata.org/wiki/Q840400","display_name":"Evolutionary biology","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:aisel.aisnet.org:ukais2012-1036","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/ukais2012/37","pdf_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1036&context=ukais2012","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"UK Academy for Information Systems Conference Proceedings 2012","raw_type":"text"},{"id":"mag:7652102","doi":null,"is_oa":false,"landing_page_url":"https://aisel.aisnet.org/ukais2012/37/","pdf_url":null,"source":{"id":"https://openalex.org/S4306533656","display_name":"UKAIS","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"UKAIS","raw_type":null}],"best_oa_location":{"id":"pmh:oai:aisel.aisnet.org:ukais2012-1036","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/ukais2012/37","pdf_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1036&context=ukais2012","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"UK Academy for Information Systems Conference Proceedings 2012","raw_type":"text"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7652102.pdf","grobid_xml":"https://content.openalex.org/works/W7652102.grobid-xml"},"referenced_works_count":48,"referenced_works":["https://openalex.org/W132220588","https://openalex.org/W162739581","https://openalex.org/W206625662","https://openalex.org/W1538264000","https://openalex.org/W1546358298","https://openalex.org/W1574235309","https://openalex.org/W1580428352","https://openalex.org/W1606723989","https://openalex.org/W1683742771","https://openalex.org/W1721421031","https://openalex.org/W1788647087","https://openalex.org/W1978484347","https://openalex.org/W1978915764","https://openalex.org/W1979907230","https://openalex.org/W1991665018","https://openalex.org/W1997423894","https://openalex.org/W2018467585","https://openalex.org/W2026368098","https://openalex.org/W2031111227","https://openalex.org/W2038434853","https://openalex.org/W2038682839","https://openalex.org/W2041181106","https://openalex.org/W2041703691","https://openalex.org/W2057012437","https://openalex.org/W2068322856","https://openalex.org/W2096099424","https://openalex.org/W2096870307","https://openalex.org/W2099078684","https://openalex.org/W2110078189","https://openalex.org/W2110799735","https://openalex.org/W2118549945","https://openalex.org/W2124421215","https://openalex.org/W2129098507","https://openalex.org/W2130006747","https://openalex.org/W2130457181","https://openalex.org/W2141147872","https://openalex.org/W2142175015","https://openalex.org/W2146410840","https://openalex.org/W2151694441","https://openalex.org/W2153807042","https://openalex.org/W2155225996","https://openalex.org/W2159306398","https://openalex.org/W2160734574","https://openalex.org/W2166140580","https://openalex.org/W2168071823","https://openalex.org/W2169737976","https://openalex.org/W2170219224","https://openalex.org/W3035994932"],"related_works":["https://openalex.org/W2752162783","https://openalex.org/W2750122490","https://openalex.org/W2117388429","https://openalex.org/W3196701708","https://openalex.org/W7161180028","https://openalex.org/W11599810","https://openalex.org/W2053430348","https://openalex.org/W200651797","https://openalex.org/W2349922295","https://openalex.org/W7018394651"],"abstract_inverted_index":{"What":[0,93],"is":[1,21,86,124,144],"the":[2,11,16,28,36,50,58,62,78,88,95,102,114,120,130,133,136,139,151,168,183,196,199,201,205,210,216,221,224],"theoretical":[3,165],"rationale":[4,166],"that":[5,43,73,98,118],"e-government":[6,40,117],"evaluation":[7,51],"should":[8],"employ?":[9],"Witnessing":[10],"changes":[12],"in":[13,101,160,209],"society":[14],"and":[15,57,138,237],"public":[17,122],"sector,":[18],"an":[19,142],"adaptation":[20,143],"proposed,":[22,145],"to":[23,76,128,146,203],"evaluate":[24,147],"trust":[25,68,84,100,111,148,208],"building":[26,85,149],"as":[27,69,150,232],"goal":[29,60,152],"of":[30,39,52,61,80,90,116,125,132,153,174,181,190,198,226,229],"e-government,":[31],"rather":[32,156],"than":[33,157],"looking":[34],"for":[35],"best":[37],"predictors":[38],"adoption.":[41],"Organisations":[42],"provide":[44],"online":[45],"services":[46],"are":[47,94,240],"concerned":[48],"about":[49],"service":[53,81,175,184],"quality,":[54],"user":[55,137,206],"satisfaction,":[56],"ultimate":[59],"system":[63,96,154,217,230],"\u2013":[64],"value":[65,72],"creation.":[66],"Considering":[67],"a":[70,161,178],"major":[71],"organisations":[74],"wish":[75],"achieve,":[77],"impact":[79],"quality":[82],"on":[83,213],"at":[87],"focus":[89],"this":[91],"study:":[92],"features":[97],"constitute":[99],"organisation?":[103],"To":[104],"what":[105],"extent":[106,202],"would":[107],"each":[108],"feature":[109],"explain":[110],"building?":[112],"In":[113,177,219],"context":[115],"serves":[119],"wide":[121],"it":[123],"particular":[126],"significance":[127],"scrutinize":[129],"nature":[131],"relationships":[134,170],"between":[135,171],"system.":[140],"Therefore,":[141],"usage":[155,231],"its":[158],"predictor,":[159],"formative":[162],"model.":[163],"This":[164],"alters":[167],"conventional":[169],"well-studied":[172],"measures":[173,185,228],"quality.":[176],"modified":[179],"version":[180],"ESQUAL,":[182],"were":[186],"turned":[187],"into":[188],"indicators":[189],"trust.":[191],"The":[192],"findings":[193,222],"(n=395)":[194],"support":[195,223],"viability":[197],"model;":[200],"which":[204],"puts":[207],"organisation":[211],"depends":[212],"how":[214],"trustworthy":[215],"is.":[218],"addition,":[220],"conceptualization":[225],"richer":[227],"stronger":[233],"indicators.":[234],"Theoretical,":[235],"methodological":[236],"practical":[238],"implications":[239],"discussed.":[241]},"counts_by_year":[{"year":2017,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}
