{"id":"https://openalex.org/W72750443","doi":null,"title":"What Emotional Labor is: A Review of Literature","display_name":"What Emotional Labor is: A Review of Literature","publication_year":2006,"publication_date":"2006-12-05","ids":{"openalex":"https://openalex.org/W72750443","mag":"72750443"},"language":"en","primary_location":{"id":"pmh:oai:RePEc:iim:iimawp:wp02000","doi":null,"is_oa":false,"landing_page_url":"https://www.iima.ac.in/sites/default/files/rnpfiles/2006-12-05_SushantaMishra.pdf","pdf_url":"https://www.iima.ac.in/sites/default/files/rnpfiles/2006-12-05_SushantaMishra.pdf","source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"preprint"},"volume":null,"type":"preprint","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5075675589","display_name":"Sushanta Kumar Mishra","orcid":"https://orcid.org/0000-0003-0253-1908","observed_orcids":["https://orcid.org/0000-0003-0253-1908"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Sushanta Kumar Mishra","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-0253-1908","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5075675589"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/emotional-labor","display_name":"emotional labor","score":1.0},{"id":"https://openalex.org/keywords/customer-service-representatives","display_name":"customer service employees","score":0.5609999895095825},{"id":"https://openalex.org/keywords/service-employees","display_name":"service employees","score":0.6330000162124634},{"id":"https://openalex.org/keywords/nomological-network","display_name":"nomological network","score":0.8050000071525574}],"concepts":[{"id":"https://openalex.org/C136103064","wikidata":"https://www.wikidata.org/wiki/Q1044045","display_name":"Emotional labor","level":2,"score":0.944998025894165},{"id":"https://openalex.org/C193525677","wikidata":"https://www.wikidata.org/wiki/Q7048651","display_name":"Nomological network","level":3,"score":0.5864462852478027},{"id":"https://openalex.org/C88519622","wikidata":"https://www.wikidata.org/wiki/Q776232","display_name":"Emotional exhaustion","level":3,"score":0.550495982170105},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.5262773633003235},{"id":"https://openalex.org/C151913843","wikidata":"https://www.wikidata.org/wiki/Q3454555","display_name":"Dominance (genetics)","level":3,"score":0.513193666934967},{"id":"https://openalex.org/C80984254","wikidata":"https://www.wikidata.org/wiki/Q608190","display_name":"Labor relations","level":2,"score":0.4852040112018585},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4304152727127075},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3297986388206482},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.32317960262298584},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3181915283203125},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2747601270675659},{"id":"https://openalex.org/C145236788","wikidata":"https://www.wikidata.org/wiki/Q28161","display_name":"Labour economics","level":1,"score":0.26001808047294617},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.24575668573379517},{"id":"https://openalex.org/C143916079","wikidata":"https://www.wikidata.org/wiki/Q2629248","display_name":"Burnout","level":2,"score":0.07585486769676208},{"id":"https://openalex.org/C55493867","wikidata":"https://www.wikidata.org/wiki/Q7094","display_name":"Biochemistry","level":1,"score":0.0},{"id":"https://openalex.org/C104317684","wikidata":"https://www.wikidata.org/wiki/Q7187","display_name":"Gene","level":2,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.0},{"id":"https://openalex.org/C70410870","wikidata":"https://www.wikidata.org/wiki/Q199906","display_name":"Clinical psychology","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:RePEc:iim:iimawp:wp02000","doi":null,"is_oa":false,"landing_page_url":"https://www.iima.ac.in/sites/default/files/rnpfiles/2006-12-05_SushantaMishra.pdf","pdf_url":"https://www.iima.ac.in/sites/default/files/rnpfiles/2006-12-05_SushantaMishra.pdf","source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"preprint"},{"id":"mag:72750443","doi":null,"is_oa":false,"landing_page_url":"http://www.iimahd.ernet.in/publications/data/2006-12-05_Sushanta%20Mishra.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"RePEc: Research Papers in Economics","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.7257999777793884}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":66,"referenced_works":["https://openalex.org/W34015288","https://openalex.org/W564312392","https://openalex.org/W633345631","https://openalex.org/W633786070","https://openalex.org/W1595148034","https://openalex.org/W1919026880","https://openalex.org/W1963930039","https://openalex.org/W1964299562","https://openalex.org/W1964370538","https://openalex.org/W1965835714","https://openalex.org/W1971399204","https://openalex.org/W1973803691","https://openalex.org/W1974205892","https://openalex.org/W1981561047","https://openalex.org/W1983406116","https://openalex.org/W1985888411","https://openalex.org/W1986397367","https://openalex.org/W1987154081","https://openalex.org/W1987949954","https://openalex.org/W1993350349","https://openalex.org/W1994323678","https://openalex.org/W2003009185","https://openalex.org/W2006562495","https://openalex.org/W2007445014","https://openalex.org/W2015557099","https://openalex.org/W2019186156","https://openalex.org/W2019390009","https://openalex.org/W2019822506","https://openalex.org/W2022472850","https://openalex.org/W2025878789","https://openalex.org/W2026329655","https://openalex.org/W2032953431","https://openalex.org/W2036862235","https://openalex.org/W2040795002","https://openalex.org/W2041419490","https://openalex.org/W2045803987","https://openalex.org/W2049852455","https://openalex.org/W2053420408","https://openalex.org/W2056766109","https://openalex.org/W2056932995","https://openalex.org/W2059353727","https://openalex.org/W2070178085","https://openalex.org/W2078772535","https://openalex.org/W2080895992","https://openalex.org/W2089594500","https://openalex.org/W2090549016","https://openalex.org/W2094480443","https://openalex.org/W2095258229","https://openalex.org/W2106676486","https://openalex.org/W2111778852","https://openalex.org/W2112017619","https://openalex.org/W2118771233","https://openalex.org/W2120486720","https://openalex.org/W2140608320","https://openalex.org/W2148105117","https://openalex.org/W2151429621","https://openalex.org/W2152264416","https://openalex.org/W2153319876","https://openalex.org/W2156330953","https://openalex.org/W2157057634","https://openalex.org/W2167953188","https://openalex.org/W2890308101","https://openalex.org/W2905606325","https://openalex.org/W2951476237","https://openalex.org/W4241540074","https://openalex.org/W4243211108"],"related_works":["https://openalex.org/W4410812683","https://openalex.org/W6888752754","https://openalex.org/W3108787787","https://openalex.org/W95306555","https://openalex.org/W2388438742","https://openalex.org/W4408094084","https://openalex.org/W3124988074","https://openalex.org/W4246698844","https://openalex.org/W2978785670","https://openalex.org/W2391027509"],"abstract_inverted_index":{"The":[0],"dominance":[1],"of":[2,12,16,86,94],"customer":[3],"over":[4],"the":[5,20,23,34,38,42,54,57,70,95,100],"production/service":[6],"employee,":[7],"and":[8,50,61,81,108],"as":[9],"a":[10,83,111],"result":[11],"this,":[13],"increasing":[14],"use":[15],"emotional":[17,28,48,87,104],"labor":[18,29,49,105],"in":[19,78],"workplace":[21],"furthers":[22],"need":[24],"to":[25,40,69],"understand":[26],"what":[27],"is.":[30],"In":[31,46],"this":[32,79],"regard,":[33],"present":[35],"paper":[36,55,67,90],"reviews":[37],"literature":[39,72,102],"explain":[41],"concept":[43],"\u2018emotional":[44],"labor\u2019.":[45],"explaining":[47],"its":[51],"nomological":[52],"network,":[53],"discusses":[56],"factors":[58],"that":[59],"affect":[60],"are":[62],"affected":[63],"by":[64,73],"it.":[65],"This":[66,89],"contributes":[68],"existing":[71,101],"assimilating":[74],"different":[75],"works":[76],"done":[77],"domain":[80],"providing":[82,110],"comprehensive":[84],"understanding":[85],"labor.":[88],"focuses":[91],"on":[92,103],"some":[93],"critical":[96],"issues,":[97],"about":[98],"which,":[99],"is":[106],"silent":[107],"thus,":[109],"platform":[112],"for":[113],"further":[114],"research.":[115]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":3},{"year":2014,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}