{"id":"https://openalex.org/W7225818841","doi":"https://doi.org/10.1108/ejim-04-2026-0488","title":"Feeling the gap: cognitive-affective divergence in SME managers' Industry 4.0 and sustainability narratives","display_name":"Feeling the gap: cognitive-affective divergence in SME managers' Industry 4.0 and sustainability narratives","publication_year":2026,"publication_date":"2026-11-11","ids":{"openalex":"https://openalex.org/W7225818841","doi":"https://doi.org/10.1108/ejim-04-2026-0488"},"language":"en","primary_location":{"id":"doi:10.1108/ejim-04-2026-0488","doi":"https://doi.org/10.1108/ejim-04-2026-0488","is_oa":true,"landing_page_url":"https://doi.org/10.1108/ejim-04-2026-0488","pdf_url":null,"source":{"id":"https://openalex.org/S90149737","display_name":"European Journal of Innovation Management","issn_l":"1460-1060","issn":["1460-1060","1758-7115"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Innovation Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.1108/ejim-04-2026-0488","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5017677318","display_name":"Luca Silvestri","orcid":"https://orcid.org/0000-0002-6754-899X","observed_orcids":["https://orcid.org/0000-0002-6754-899X"]},"institutions":[{"id":"https://openalex.org/I4210132817","display_name":"Mercatorum University","ror":"https://ror.org/03znjxt55","country_code":"IT","type":"education","lineage":["https://openalex.org/I4210132817"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Luca Silvestri","raw_affiliation_strings":["Universitas Mercatorum Department of Engineering and Sciences, , ,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universitas Mercatorum Department of Engineering and Sciences, , ,","institution_ids":["https://openalex.org/I4210132817"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5007987514","display_name":"Antonio Padovano","orcid":"https://orcid.org/0000-0001-6374-1816","observed_orcids":["https://orcid.org/0000-0001-6374-1816"]},"institutions":[{"id":"https://openalex.org/I45204951","display_name":"University of Calabria","ror":"https://ror.org/02rc97e94","country_code":"IT","type":"education","lineage":["https://openalex.org/I45204951"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Antonio Padovano","raw_affiliation_strings":["University of Calabria Department of Mechanical, Energy and Management Engineering, , ,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Calabria Department of Mechanical, Energy and Management Engineering, , ,","institution_ids":["https://openalex.org/I45204951"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5019878711","display_name":"Antonio Cosma","orcid":"https://orcid.org/0000-0002-3686-8034","observed_orcids":["https://orcid.org/0000-0002-3686-8034"]},"institutions":[{"id":"https://openalex.org/I45204951","display_name":"University of Calabria","ror":"https://ror.org/02rc97e94","country_code":"IT","type":"education","lineage":["https://openalex.org/I45204951"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Antonio Maria Igor Cosma","raw_affiliation_strings":["Innovation, Research and Social Impact Area, University of Calabria , ,"],"raw_orcid":"https://orcid.org/0009-0009-2564-587X","affiliations":[{"raw_affiliation_string":"Innovation, Research and Social Impact Area, University of Calabria , ,","institution_ids":["https://openalex.org/I45204951"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5067667377","display_name":"Luigino Filice","orcid":"https://orcid.org/0000-0002-2476-6815","observed_orcids":["https://orcid.org/0000-0002-2476-6815"]},"institutions":[{"id":"https://openalex.org/I45204951","display_name":"University of Calabria","ror":"https://ror.org/02rc97e94","country_code":"IT","type":"education","lineage":["https://openalex.org/I45204951"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Luigino Filice","raw_affiliation_strings":["University of Calabria Department of Mechanical, Energy and Management Engineering, , ,"],"raw_orcid":"https://orcid.org/0000-0002-2476-6815","affiliations":[{"raw_affiliation_string":"University of Calabria Department of Mechanical, Energy and Management Engineering, , ,","institution_ids":["https://openalex.org/I45204951"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"29","issue":"11","first_page":"714","last_page":"742"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10880","display_name":"Environmental Sustainability in Business","score":0.3767000138759613,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10880","display_name":"Environmental Sustainability in Business","score":0.3767000138759613,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14453","display_name":"Sustainability and Innovation in Business","score":0.30149999260902405,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13603","display_name":"Corporate Social Responsibility and Sustainability","score":0.125900000333786,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[],"concepts":[{"id":"https://openalex.org/C77513098","wikidata":"https://www.wikidata.org/wiki/Q209722","display_name":"Cognitive dissonance","level":2,"score":0.7815999984741211},{"id":"https://openalex.org/C66204764","wikidata":"https://www.wikidata.org/wiki/Q219416","display_name":"Sustainability","level":2,"score":0.6111000180244446},{"id":"https://openalex.org/C141261163","wikidata":"https://www.wikidata.org/wiki/Q218600","display_name":"Corporate social responsibility","level":2,"score":0.5250999927520752},{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.5090000033378601},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4496999979019165},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.4016000032424927},{"id":"https://openalex.org/C147598955","wikidata":"https://www.wikidata.org/wiki/Q3427818","display_name":"Social responsibility","level":2,"score":0.39660000801086426},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.38850000500679016},{"id":"https://openalex.org/C199033989","wikidata":"https://www.wikidata.org/wiki/Q1318295","display_name":"Narrative","level":2,"score":0.3873000144958496},{"id":"https://openalex.org/C2780473208","wikidata":"https://www.wikidata.org/wiki/Q1668727","display_name":"Sustainability reporting","level":3,"score":0.37619999051094055},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.3741999864578247},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.37070000171661377},{"id":"https://openalex.org/C122980154","wikidata":"https://www.wikidata.org/wiki/Q205555","display_name":"Feeling","level":2,"score":0.3504999876022339},{"id":"https://openalex.org/C94124525","wikidata":"https://www.wikidata.org/wiki/Q912550","display_name":"Categorization","level":2,"score":0.3343999981880188},{"id":"https://openalex.org/C52407799","wikidata":"https://www.wikidata.org/wiki/Q594912","display_name":"Social sustainability","level":3,"score":0.33160001039505005},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.3125999867916107},{"id":"https://openalex.org/C84389358","wikidata":"https://www.wikidata.org/wiki/Q1129466","display_name":"Discourse analysis","level":2,"score":0.3124000132083893},{"id":"https://openalex.org/C2779030433","wikidata":"https://www.wikidata.org/wiki/Q1789511","display_name":"Critical discourse analysis","level":4,"score":0.31209999322891235},{"id":"https://openalex.org/C156325361","wikidata":"https://www.wikidata.org/wiki/Q1152864","display_name":"Grounded theory","level":3,"score":0.3059999942779541},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.30070000886917114},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.29499998688697815},{"id":"https://openalex.org/C6165555","wikidata":"https://www.wikidata.org/wiki/Q1252862","display_name":"Triple bottom line","level":3,"score":0.28870001435279846},{"id":"https://openalex.org/C108170787","wikidata":"https://www.wikidata.org/wiki/Q3951828","display_name":"Agency (philosophy)","level":2,"score":0.28380000591278076},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.2793999910354614},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.2791999876499176},{"id":"https://openalex.org/C62603613","wikidata":"https://www.wikidata.org/wiki/Q2395725","display_name":"Social consciousness","level":2,"score":0.2727999985218048},{"id":"https://openalex.org/C162446236","wikidata":"https://www.wikidata.org/wiki/Q653137","display_name":"Content analysis","level":2,"score":0.2655999958515167},{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.26510000228881836},{"id":"https://openalex.org/C57252376","wikidata":"https://www.wikidata.org/wiki/Q1896170","display_name":"Business case","level":2,"score":0.2621000111103058},{"id":"https://openalex.org/C2779885105","wikidata":"https://www.wikidata.org/wiki/Q182263","display_name":"Empathy","level":2,"score":0.25760000944137573},{"id":"https://openalex.org/C201305675","wikidata":"https://www.wikidata.org/wiki/Q852998","display_name":"Stakeholder","level":2,"score":0.25690001249313354}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/ejim-04-2026-0488","doi":"https://doi.org/10.1108/ejim-04-2026-0488","is_oa":true,"landing_page_url":"https://doi.org/10.1108/ejim-04-2026-0488","pdf_url":null,"source":{"id":"https://openalex.org/S90149737","display_name":"European Journal of Innovation Management","issn_l":"1460-1060","issn":["1460-1060","1758-7115"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Innovation Management","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1108/ejim-04-2026-0488","doi":"https://doi.org/10.1108/ejim-04-2026-0488","is_oa":true,"landing_page_url":"https://doi.org/10.1108/ejim-04-2026-0488","pdf_url":null,"source":{"id":"https://openalex.org/S90149737","display_name":"European Journal of Innovation Management","issn_l":"1460-1060","issn":["1460-1060","1758-7115"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-class-a","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"European Journal of Innovation Management","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":48,"referenced_works":["https://openalex.org/W1591343500","https://openalex.org/W1993021410","https://openalex.org/W2002181352","https://openalex.org/W2010053310","https://openalex.org/W2017405191","https://openalex.org/W2035880114","https://openalex.org/W2037284388","https://openalex.org/W2041616167","https://openalex.org/W2044783217","https://openalex.org/W2064891424","https://openalex.org/W2099697766","https://openalex.org/W2120996730","https://openalex.org/W2142225512","https://openalex.org/W2164284962","https://openalex.org/W2170488209","https://openalex.org/W2176760409","https://openalex.org/W2184929315","https://openalex.org/W2306736247","https://openalex.org/W2593513443","https://openalex.org/W2753155801","https://openalex.org/W2903020765","https://openalex.org/W2920944394","https://openalex.org/W2922397972","https://openalex.org/W2945367288","https://openalex.org/W2946212766","https://openalex.org/W2951222941","https://openalex.org/W2951722033","https://openalex.org/W2967728204","https://openalex.org/W2991395419","https://openalex.org/W3003927097","https://openalex.org/W3008178313","https://openalex.org/W3020855431","https://openalex.org/W3037376259","https://openalex.org/W3046070273","https://openalex.org/W3084877435","https://openalex.org/W3091890111","https://openalex.org/W3150466000","https://openalex.org/W4220913355","https://openalex.org/W4223478458","https://openalex.org/W4226026444","https://openalex.org/W4297510847","https://openalex.org/W4306687684","https://openalex.org/W4308805987","https://openalex.org/W4313280039","https://openalex.org/W4365148348","https://openalex.org/W4387968410","https://openalex.org/W4388503650","https://openalex.org/W4399871910"],"related_works":[],"abstract_inverted_index":{"Purpose":[0],"The":[1,73,318],"study":[2,257],"investigates":[3],"how":[4],"small-":[5],"and":[6,12,17,37,47,63,104,112,118,123,139,151,156,179,213,237,281,287,298,329,335,346],"medium-sized":[7],"enterprise":[8],"(SME)":[9],"managers":[10],"perceive":[11],"emotionally":[13],"engage":[14],"with":[15,31,82,202,221],"environmental":[16,102,155,177],"social":[18,65,105,157,218,243,340],"sustainability":[19,158,162,187,271],"in":[20,68,88,96,252,269,284,310],"the":[21,144,259],"context":[22],"of":[23,146,167,312],"Industry":[24,99,173,285],"4.0":[25,100,174,286],"adoption.":[26],"Using":[27],"semi-structured":[28,80],"interviews":[29,81,97,108],"combined":[30],"multimodal":[32,83,276],"sentiment":[33,84,277],"analysis":[34,114,126,207,278],"(speech":[35,279],"prosody":[36,122,229,280],"emotional":[38,124,130,152,267,282,348],"language),":[39],"we":[40],"aim":[41],"to":[42,54,127,176,197,294],"uncover":[43],"implicit":[44,129],"hesitancy,":[45],"dissonance,":[46],"conceptual":[48,199],"fragmentation":[49,200],"that":[50,321],"traditional":[51],"methods":[52],"fail":[53],"detect,":[55],"thereby":[56],"offering":[57],"new":[58],"insights":[59],"for":[60,115,225,242,339],"policy":[61,322],"design":[62,78,323],"corporate":[64],"responsibility":[66],"research":[67],"structurally":[69,305],"disadvantaged":[70,306],"regions.":[71],"Design/methodology/approach":[72],"manuscript":[74],"employs":[75],"a":[76,189,304],"mixed-methods":[77],"integrating":[79],"analysis.":[85],"Twenty":[86],"SMEs":[87],"Southern":[89],"Italy,":[90],"selected":[91],"through":[92],"structured":[93],"sampling,":[94],"participated":[95],"exploring":[98],"investments,":[101],"practices,":[103],"sustainability.":[106],"Recorded":[107],"underwent":[109],"(1)":[110],"thematic":[111],"content":[113],"explicit":[116],"responses,":[117],"(2)":[119],"Hume":[120],"AI-based":[121],"language":[125],"detect":[128,295],"engagement.":[131],"This":[132,256],"dual":[133],"approach":[134],"captures":[135],"both":[136],"declared":[137,235,292],"positions":[138,293],"underlying":[140],"affective":[141,239,334],"reactions,":[142],"enabling":[143],"identification":[145],"dissonance":[147,233],"between":[148,234],"cognitive":[149,264],"awareness":[150,236,265],"investment":[153],"across":[154],"dimensions.":[159],"Findings":[160],"Environmental":[161],"is":[163],"widely":[164],"recognized":[165],"(90%":[166],"firms),":[168],"yet":[169],"only":[170,327],"60%":[171],"link":[172],"investments":[175],"goals,":[178],"key":[180],"performance":[181],"indicator":[182],"use":[183],"remains":[184,246],"inconsistent.":[185],"Social":[186],"reveals":[188],"striking":[190],"\u201cfeeling":[191,260],"gap\u201d:":[192],"while":[193],"90%":[194],"express":[195],"willingness":[196],"invest,":[198],"prevails,":[201],"no":[203],"standardized":[204,344],"metrics.":[205],"Sentiment":[206],"exposes":[208],"declining":[209],"concentration,":[210],"rising":[211],"confusion,":[212],"subtle":[214],"annoyance":[215],"when":[216],"discussing":[217],"topics,":[219],"contrasting":[220],"calm,":[222],"determined":[223],"engagement":[224,268],"technological":[226],"investments.":[227],"Emotional":[228],"thus":[230],"uncovers":[231],"hidden":[232,296],"authentic":[238],"engagement,":[240],"particularly":[241,338],"sustainability,":[244,341],"which":[245,342],"intuitively":[247],"rather":[248],"than":[249],"analytically":[250],"grounded":[251],"SME":[253,270,351],"decision-making.":[254],"Originality/value":[255],"introduces":[258],"gap\u201d":[261],"concept,":[262],"distinguishing":[263],"from":[266],"practices.":[272],"Methodologically,":[273],"it":[274,301],"pioneers":[275],"language)":[283],"CSR":[288],"research,":[289],"moving":[290],"beyond":[291],"hesitancy":[297],"dissonance.":[299],"Empirically,":[300],"focuses":[302],"on":[303],"region":[307],"often":[308],"overlooked":[309],"favor":[311],"large":[313],"enterprises":[314],"or":[315],"developed":[316],"economies.":[317],"findings":[319],"demonstrate":[320],"must":[324],"address":[325],"not":[326],"informational":[328],"financial":[330],"barriers":[331],"but":[332],"also":[333],"motivational":[336],"dimensions,":[337],"lacks":[343],"metrics":[345],"genuine":[347],"resonance":[349],"among":[350],"managers.":[352]},"counts_by_year":[],"updated_date":"2026-11-12T12:28:57.059296","created_date":"2026-11-12T00:00:00"}