{"id":"https://openalex.org/W7225794291","doi":"https://doi.org/10.1097/qmh.0000000000000612","title":"The Role of Quality Managers in Healthcare: A Scoping Review","display_name":"The Role of Quality Managers in Healthcare: A Scoping Review","publication_year":2026,"publication_date":"2026-11-11","ids":{"openalex":"https://openalex.org/W7225794291","doi":"https://doi.org/10.1097/qmh.0000000000000612","pmid":"https://pubmed.ncbi.nlm.nih.gov/43012364"},"language":"en","primary_location":{"id":"doi:10.1097/qmh.0000000000000612","doi":"https://doi.org/10.1097/qmh.0000000000000612","is_oa":false,"landing_page_url":"https://doi.org/10.1097/qmh.0000000000000612","pdf_url":null,"source":{"id":"https://openalex.org/S2754346939","display_name":"Quality Management in Health Care","issn_l":"1063-8628","issn":["1063-8628","1550-5154"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-c","jufo-1","medline","norway-1","poland-40","russia-white-list-3","vabb-shw"],"host_organization":"https://openalex.org/P4310315671","host_organization_name":"Lippincott Williams & Wilkins","host_organization_lineage":["https://openalex.org/P4310315671","https://openalex.org/P4310318547"],"host_organization_lineage_names":["Lippincott Williams & Wilkins","Wolters Kluwer"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Quality Management in Health Care","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref","pubmed"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5161487317","display_name":"Daniel Kilmartin","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I1302211766","display_name":"Queensland Health","ror":"https://ror.org/00c1dt378","country_code":"AU","type":"government","lineage":["https://openalex.org/I1302211766","https://openalex.org/I2801244131"]},{"id":"https://openalex.org/I165143802","display_name":"The University of Queensland","ror":"https://ror.org/00rqy9422","country_code":"AU","type":"education","lineage":["https://openalex.org/I165143802"]},{"id":"https://openalex.org/I31746571","display_name":"UNSW Sydney","ror":"https://ror.org/03r8z3t63","country_code":"AU","type":"education","lineage":["https://openalex.org/I31746571"]},{"id":"https://openalex.org/I4210087284","display_name":"St Vincent's Hospital Sydney","ror":"https://ror.org/000ed3w25","country_code":"AU","type":"healthcare","lineage":["https://openalex.org/I4210087284"]},{"id":"https://openalex.org/I4210108821","display_name":"Prince of Wales Hospital","ror":"https://ror.org/022arq532","country_code":"AU","type":"healthcare","lineage":["https://openalex.org/I4210108821"]},{"id":"https://openalex.org/I99043593","display_name":"Macquarie University","ror":"https://ror.org/01sf06y89","country_code":"AU","type":"education","lineage":["https://openalex.org/I99043593"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Daniel Kilmartin","raw_affiliation_strings":["Author Affiliations: School of Nursing, Midwifery and Social Work, The University of Queensland, Brisbane, Australia (Mr Kilmartin); Division of Medicine, Queensland Children's Hospital, Queensland Health, South Brisbane, Australia (Mr Kilmartin); Department of Haematology, St Vincent's Hospital, Sydney, Australia (Prof Hamad); School of Clinical Medicine, Faculty of Medicine and Health, UNSW, Sydney, Australia (Prof Hamad); School of Medicine, University of Notre Dame, Sydney, Australia (Prof Hamad); Australian Institute of Health Innovation, Macquarie University, Sydney, Australia (Prof Hibbert); IIMPACT in Health, Allied Health and Human Performance, Adelaide University, Adelaide, Australia (Prof Hibbert); NSW Health Pathology Randwick BMT Laboratory, Prince of Wales Hospital, Randwick, Australia (Dr Trickett); Prince of Wales Clinical School, Faculty of Medicine and Health, UNSW, Sydney, Australia (Dr Trickett); School of Nursing, Midwifery and Social Work, The University of Queens"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Author Affiliations: School of Nursing, Midwifery and Social Work, The University of Queensland, Brisbane, Australia (Mr Kilmartin); Division of Medicine, Queensland Children's Hospital, Queensland Health, South Brisbane, Australia (Mr Kilmartin); Department of Haematology, St Vincent's Hospital, Sydney, Australia (Prof Hamad); School of Clinical Medicine, Faculty of Medicine and Health, UNSW, Sydney, Australia (Prof Hamad); School of Medicine, University of Notre Dame, Sydney, Australia (Prof Hamad); Australian Institute of Health Innovation, Macquarie University, Sydney, Australia (Prof Hibbert); IIMPACT in Health, Allied Health and Human Performance, Adelaide University, Adelaide, Australia (Prof Hibbert); NSW Health Pathology Randwick BMT Laboratory, Prince of Wales Hospital, Randwick, Australia (Dr Trickett); Prince of Wales Clinical School, Faculty of Medicine and Health, UNSW, Sydney, Australia (Dr Trickett); School of Nursing, Midwifery and Social Work, The University of Queens","institution_ids":["https://openalex.org/I1302211766","https://openalex.org/I165143802","https://openalex.org/I31746571","https://openalex.org/I4210087284","https://openalex.org/I4210108821","https://openalex.org/I99043593"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081234421","display_name":"Nada Hamad","orcid":"https://orcid.org/0000-0001-7929-1450","observed_orcids":["https://orcid.org/0000-0001-7929-1450"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Nada Hamad","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052144864","display_name":"Peter Damian Hibbert","orcid":"https://orcid.org/0000-0001-7865-343X","observed_orcids":["https://orcid.org/0000-0001-7865-343X"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Peter Hibbert","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5110232937","display_name":"Annette E. Trickett","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Annette Trickett","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5110685763","display_name":"Amanda Ullman","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Amanda Ullman","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":6,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.9965999722480774,"subfield":{"id":"https://openalex.org/subfields/2739","display_name":"Public Health, Environmental and Occupational Health"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12802","display_name":"Competency Development and Evaluation","score":0.0010000000474974513,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14356","display_name":"Organizational Leadership and Management Strategies","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[],"concepts":[{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.7202000021934509},{"id":"https://openalex.org/C2780465443","wikidata":"https://www.wikidata.org/wiki/Q852061","display_name":"Champion","level":2,"score":0.7074000239372253},{"id":"https://openalex.org/C157934477","wikidata":"https://www.wikidata.org/wiki/Q9061582","display_name":"Quality policy","level":4,"score":0.5415999889373779},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.5123000144958496},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5013999938964844},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.4900999963283539},{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.4505999982357025},{"id":"https://openalex.org/C106436119","wikidata":"https://www.wikidata.org/wiki/Q836575","display_name":"Quality assurance","level":3,"score":0.4034000039100647},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.39089998602867126},{"id":"https://openalex.org/C201289532","wikidata":"https://www.wikidata.org/wiki/Q608513","display_name":"Quality management system","level":4,"score":0.3630000054836273},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3587999939918518},{"id":"https://openalex.org/C177264268","wikidata":"https://www.wikidata.org/wiki/Q1514741","display_name":"Set (abstract data type)","level":2,"score":0.35280001163482666},{"id":"https://openalex.org/C111162892","wikidata":"https://www.wikidata.org/wiki/Q1350217","display_name":"Quality circle","level":3,"score":0.33079999685287476},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3305000066757202},{"id":"https://openalex.org/C140181557","wikidata":"https://www.wikidata.org/wiki/Q2288714","display_name":"Quality audit","level":3,"score":0.32260000705718994},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.32010000944137573},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3174000084400177},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.29679998755455017},{"id":"https://openalex.org/C160682292","wikidata":"https://www.wikidata.org/wiki/Q999897","display_name":"Middle management","level":2,"score":0.2957000136375427},{"id":"https://openalex.org/C202372285","wikidata":"https://www.wikidata.org/wiki/Q1056396","display_name":"Human resource management","level":2,"score":0.288100004196167},{"id":"https://openalex.org/C137992405","wikidata":"https://www.wikidata.org/wiki/Q1137608","display_name":"Health administration","level":3,"score":0.27959999442100525},{"id":"https://openalex.org/C2780131953","wikidata":"https://www.wikidata.org/wiki/Q17003063","display_name":"Health care quality","level":3,"score":0.27549999952316284},{"id":"https://openalex.org/C24756922","wikidata":"https://www.wikidata.org/wiki/Q1757694","display_name":"Data quality","level":3,"score":0.2750999927520752},{"id":"https://openalex.org/C2780877353","wikidata":"https://www.wikidata.org/wiki/Q2518253","display_name":"Health services research","level":3,"score":0.2703999876976013},{"id":"https://openalex.org/C2779473830","wikidata":"https://www.wikidata.org/wiki/Q1540899","display_name":"MEDLINE","level":2,"score":0.2660999894142151},{"id":"https://openalex.org/C145642194","wikidata":"https://www.wikidata.org/wiki/Q870895","display_name":"Health informatics","level":3,"score":0.265500009059906},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.2605000138282776},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.25380000472068787}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.1097/qmh.0000000000000612","doi":"https://doi.org/10.1097/qmh.0000000000000612","is_oa":false,"landing_page_url":"https://doi.org/10.1097/qmh.0000000000000612","pdf_url":null,"source":{"id":"https://openalex.org/S2754346939","display_name":"Quality Management in Health Care","issn_l":"1063-8628","issn":["1063-8628","1550-5154"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core","dongbi-c","jufo-1","medline","norway-1","poland-40","russia-white-list-3","vabb-shw"],"host_organization":"https://openalex.org/P4310315671","host_organization_name":"Lippincott Williams & Wilkins","host_organization_lineage":["https://openalex.org/P4310315671","https://openalex.org/P4310318547"],"host_organization_lineage_names":["Lippincott Williams & Wilkins","Wolters Kluwer"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Quality Management in Health Care","raw_type":"journal-article"},{"id":"pmid:43012364","doi":null,"is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/43012364","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Quality management in health care","raw_type":"Journal Article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":37,"referenced_works":["https://openalex.org/W1518269512","https://openalex.org/W2034261554","https://openalex.org/W2079192550","https://openalex.org/W2082498628","https://openalex.org/W2102561459","https://openalex.org/W2111449805","https://openalex.org/W2122627176","https://openalex.org/W2143510365","https://openalex.org/W2180076871","https://openalex.org/W2325312440","https://openalex.org/W2507446887","https://openalex.org/W2888647302","https://openalex.org/W2891378911","https://openalex.org/W2901724277","https://openalex.org/W2913792824","https://openalex.org/W2965675035","https://openalex.org/W3106858385","https://openalex.org/W3114675427","https://openalex.org/W3204651280","https://openalex.org/W4205178423","https://openalex.org/W4205968322","https://openalex.org/W4243912940","https://openalex.org/W4252606662","https://openalex.org/W4293152464","https://openalex.org/W4294151534","https://openalex.org/W4296546676","https://openalex.org/W4312220776","https://openalex.org/W4379056575","https://openalex.org/W4385967024","https://openalex.org/W4389001840","https://openalex.org/W4392506599","https://openalex.org/W4396889395","https://openalex.org/W4399977202","https://openalex.org/W4400871908","https://openalex.org/W4401648808","https://openalex.org/W4410571441","https://openalex.org/W4411329361"],"related_works":[],"abstract_inverted_index":{"BACKGROUND":[0],"AND":[1],"OBJECTIVES:":[2],"Quality":[3,10,379],"managers":[4,60,108,307,349],"develop,":[5],"lead,":[6],"maintain,":[7],"and":[8,19,34,64,85,90,143,188,190,207,220,268,271,343,364,376,389],"champion":[9],"Management":[11],"Systems":[12],"which":[13,68,247],"set":[14],"out":[15],"organizational":[16],"quality":[17,59,107,114,119,125,131,204,223,234,256,261,306,332,340,344,348,399],"requirements":[18],"goals.":[20],"Understanding":[21],"the":[22,35,51,56,72,104,124,135,164,171,175,215,242,286,294,300,302,339,367],"characteristics":[23,67,161],"of":[24,31,40,45,58,92,106,170,174,180,210,222,275,299,327,338],"a":[25,76,208,229,315,351,371,392],"role":[26,33,57,105,160,353],"allows":[27],"for":[28,37,96,152,231,394],"greater":[29],"development":[30],"that":[32,305],"potential":[36],"increased":[38],"performance":[39],"incumbents.":[41],"The":[42,324],"primary":[43],"purpose":[44],"this":[46],"review":[47,78],"is":[48,360,391],"to":[49,55,65,70,83,123,236,254,265,281],"map":[50],"available":[52,368],"evidence":[53,303,369],"pertaining":[54],"in":[61,99,109,193,219,233,241,246,308,314,354,362,381,387],"healthcare":[62,118,309,398],"settings":[63],"determine":[66],"serve":[69],"describe":[71],"role.":[73,176],"METHODS:":[74],"Following":[75],"scoping":[77],"approach,":[79],"PubMed,":[80],"Cumulative":[81],"Index":[82],"Nursing":[84],"Allied":[86],"Health":[87],"Literature,":[88],"Embase,":[89],"Web":[91],"Science":[93],"were":[94,155,183,225,263],"searched":[95],"studies":[97,182],"published":[98,185],"English":[100],"since":[101],"1990":[102],"describing":[103,112],"healthcare.":[110],"Literature":[111],"other":[113,321,382],"manager":[115,126],"roles":[116,235,359,380],"or":[117,244,289,296],"management":[120,224,341],"without":[121],"reference":[122],"was":[127,132,141,201,228,329],"not":[128],"included.":[129],"Study":[130],"assessed":[133],"using":[134],"mixed":[136],"methods":[137],"appraisal":[138],"tool.":[139],"Content":[140],"screened":[142],"resultant":[144],"full":[145],"texts":[146],"reviewed":[147],"against":[148,158],"defined":[149,162],"eligibility":[150],"criteria":[151],"inclusion.":[153],"Data":[154],"analyzed":[156],"inductively":[157],"predetermined":[159],"by":[163],"authors,":[165],"with":[166,366],"further":[167,395],"deductive":[168],"analysis":[169],"identified":[172,206],"responsibilities":[173,295],"RESULTS:":[177],"A":[178],"total":[179],"13":[181],"included,":[184],"between":[186],"1993":[187],"2022":[189],"largely":[191],"originating":[192],"North":[194],"America":[195],"(n":[196],"=":[197],"10;":[198],"77%).":[199],"There":[200],"one":[202],"formal":[203],"qualification":[205],"predominance":[209,326],"graduate":[211],"qualifications,":[212],"most":[213],"at":[214],"Master":[216],"level.":[217],"Training":[218],"knowledge":[221],"limited;":[226],"there":[227,390],"tendency":[230],"individuals":[232,262],"have":[237,384],"more":[238,311],"vocation-specific":[239],"training":[240],"department":[243],"service":[245],"they":[248],"work.":[249],"Rather":[250],"than":[251,318],"skills":[252,259],"specific":[253,282],"performing":[255,319],"activities,":[257],"people":[258],"dominated;":[260],"expected":[264],"be":[266],"approachable":[267],"demonstrate":[269],"tact":[270],"diplomacy.":[272],"Their":[273],"area":[274],"responsibility":[276],"varied":[277],"from":[278],"hospital-wide":[279],"functions":[280],"departments":[283],"such":[284,334],"as":[285,335],"medical":[287],"laboratory":[288],"bone":[290],"marrow":[291],"transplant.":[292],"Regarding":[293],"day-to-day":[297],"tasks":[298,328],"role,":[301],"demonstrated":[304],"spend":[310],"time":[312],"acting":[313],"leadership":[316],"capacity":[317],"any":[320],"single":[322],"function.":[323],"collective":[325],"centered":[330],"around":[331],"activities":[333],"compliance,":[336],"administration":[337],"plan,":[342],"improvement.":[345],"CONCLUSIONS:":[346],"Despite":[347],"playing":[350],"vital":[352],"healthcare,":[355],"research":[356,396],"regarding":[357],"these":[358],"limited":[361],"quantity":[363],"quality,":[365],"suggesting":[370],"focus":[372],"on":[373],"leadership,":[374],"management,":[375],"interpersonal":[377],"abilities.":[378],"sectors":[383],"been":[385],"examined":[386],"detail,":[388],"need":[393],"into":[397],"roles.":[400]},"counts_by_year":[],"updated_date":"2026-11-12T12:28:57.059296","created_date":"2026-11-12T00:00:00"}
