{"id":"https://openalex.org/W7225757846","doi":"https://doi.org/10.1108/jstp-05-2025-0202","title":"Understanding sustainable mobility services: a customer-dominant logic perspective","display_name":"Understanding sustainable mobility services: a customer-dominant logic perspective","publication_year":2026,"publication_date":"2026-11-10","ids":{"openalex":"https://openalex.org/W7225757846","doi":"https://doi.org/10.1108/jstp-05-2025-0202"},"language":"en","primary_location":{"id":"doi:10.1108/jstp-05-2025-0202","doi":"https://doi.org/10.1108/jstp-05-2025-0202","is_oa":true,"landing_page_url":"https://doi.org/10.1108/jstp-05-2025-0202","pdf_url":null,"source":{"id":"https://openalex.org/S4210224898","display_name":"Journal of Service Theory and Practice","issn_l":"2055-6225","issn":["2055-6225","2055-6233"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Service Theory and Practice","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.1108/jstp-05-2025-0202","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5020781549","display_name":"Maxim Saleschus","orcid":"https://orcid.org/0009-0000-7359-3802","observed_orcids":["https://orcid.org/0009-0000-7359-3802"]},"institutions":[{"id":"https://openalex.org/I110079840","display_name":"University of Hohenheim","ror":"https://ror.org/00b1c9541","country_code":"DE","type":"education","lineage":["https://openalex.org/I110079840"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Maxim Saleschus","raw_affiliation_strings":["University of Hohenheim , ,"],"raw_orcid":"https://orcid.org/0009-0000-7359-3802","affiliations":[{"raw_affiliation_string":"University of Hohenheim , ,","institution_ids":["https://openalex.org/I110079840"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5092349774","display_name":"Daniel Ruthardt","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I110079840","display_name":"University of Hohenheim","ror":"https://ror.org/00b1c9541","country_code":"DE","type":"education","lineage":["https://openalex.org/I110079840"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Daniel Ruthardt","raw_affiliation_strings":["University of Hohenheim , ,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Hohenheim , ,","institution_ids":["https://openalex.org/I110079840"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5021281520","display_name":"Karsten Hadwich","orcid":"https://orcid.org/0000-0002-5284-4454","observed_orcids":["https://orcid.org/0000-0002-5284-4454"]},"institutions":[{"id":"https://openalex.org/I110079840","display_name":"University of Hohenheim","ror":"https://ror.org/00b1c9541","country_code":"DE","type":"education","lineage":["https://openalex.org/I110079840"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Karsten Hadwich","raw_affiliation_strings":["University of Hohenheim , ,"],"raw_orcid":"https://orcid.org/0000-0002-5284-4454","affiliations":[{"raw_affiliation_string":"University of Hohenheim , ,","institution_ids":["https://openalex.org/I110079840"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I110079840"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"36","issue":"7","first_page":"297","last_page":"337"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.3781999945640564,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.3781999945640564,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10880","display_name":"Environmental Sustainability in Business","score":0.2912999987602234,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11942","display_name":"Transportation and Mobility Innovations","score":0.1881999969482422,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[],"concepts":[{"id":"https://openalex.org/C66204764","wikidata":"https://www.wikidata.org/wiki/Q219416","display_name":"Sustainability","level":2,"score":0.6776000261306763},{"id":"https://openalex.org/C2777375223","wikidata":"https://www.wikidata.org/wiki/Q7455747","display_name":"Service-dominant logic","level":3,"score":0.670799970626831},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.5625},{"id":"https://openalex.org/C53811970","wikidata":"https://www.wikidata.org/wiki/Q5062194","display_name":"Centrality","level":2,"score":0.5228999853134155},{"id":"https://openalex.org/C74196892","wikidata":"https://www.wikidata.org/wiki/Q7781188","display_name":"Thematic analysis","level":3,"score":0.4771000146865845},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4659000039100647},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.45559999346733093},{"id":"https://openalex.org/C552854447","wikidata":"https://www.wikidata.org/wiki/Q131201","display_name":"Sustainable development","level":2,"score":0.43059998750686646},{"id":"https://openalex.org/C25516864","wikidata":"https://www.wikidata.org/wiki/Q1665949","display_name":"Interconnectivity","level":2,"score":0.424699991941452},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.41530001163482666},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3833000063896179},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.325300008058548},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.32280001044273376},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.31220000982284546},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.30790001153945923},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.30000001192092896},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.2980000078678131},{"id":"https://openalex.org/C2779018934","wikidata":"https://www.wikidata.org/wiki/Q1129653","display_name":"Everyday life","level":2,"score":0.29319998621940613},{"id":"https://openalex.org/C52407799","wikidata":"https://www.wikidata.org/wiki/Q594912","display_name":"Social sustainability","level":3,"score":0.2904999852180481},{"id":"https://openalex.org/C122642867","wikidata":"https://www.wikidata.org/wiki/Q179106","display_name":"Product-service system","level":3,"score":0.27549999952316284},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.27379998564720154},{"id":"https://openalex.org/C4216890","wikidata":"https://www.wikidata.org/wiki/Q815823","display_name":"Business model","level":2,"score":0.26840001344680786},{"id":"https://openalex.org/C2781316041","wikidata":"https://www.wikidata.org/wiki/Q1230584","display_name":"Diversity (politics)","level":2,"score":0.2621999979019165},{"id":"https://openalex.org/C125308379","wikidata":"https://www.wikidata.org/wiki/Q363057","display_name":"Market segmentation","level":2,"score":0.26010000705718994}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/jstp-05-2025-0202","doi":"https://doi.org/10.1108/jstp-05-2025-0202","is_oa":true,"landing_page_url":"https://doi.org/10.1108/jstp-05-2025-0202","pdf_url":null,"source":{"id":"https://openalex.org/S4210224898","display_name":"Journal of Service Theory and Practice","issn_l":"2055-6225","issn":["2055-6225","2055-6233"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Service Theory and Practice","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1108/jstp-05-2025-0202","doi":"https://doi.org/10.1108/jstp-05-2025-0202","is_oa":true,"landing_page_url":"https://doi.org/10.1108/jstp-05-2025-0202","pdf_url":null,"source":{"id":"https://openalex.org/S4210224898","display_name":"Journal of Service Theory and Practice","issn_l":"2055-6225","issn":["2055-6225","2055-6233"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Service Theory and Practice","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":121,"referenced_works":["https://openalex.org/W400452007","https://openalex.org/W916347411","https://openalex.org/W1481122935","https://openalex.org/W1614492977","https://openalex.org/W1849021680","https://openalex.org/W1966842282","https://openalex.org/W1970000807","https://openalex.org/W1974238439","https://openalex.org/W1975694814","https://openalex.org/W1986234982","https://openalex.org/W2002554683","https://openalex.org/W2013160904","https://openalex.org/W2016560883","https://openalex.org/W2021556161","https://openalex.org/W2025757478","https://openalex.org/W2026669282","https://openalex.org/W2031677334","https://openalex.org/W2035007784","https://openalex.org/W2036159615","https://openalex.org/W2036391523","https://openalex.org/W2038318317","https://openalex.org/W2038786613","https://openalex.org/W2039164143","https://openalex.org/W2039884997","https://openalex.org/W2041535295","https://openalex.org/W2049575879","https://openalex.org/W2053515873","https://openalex.org/W2066569306","https://openalex.org/W2071666535","https://openalex.org/W2080218522","https://openalex.org/W2108747229","https://openalex.org/W2112472109","https://openalex.org/W2114344048","https://openalex.org/W2129660502","https://openalex.org/W2142988015","https://openalex.org/W2148277253","https://openalex.org/W2161639602","https://openalex.org/W2190990375","https://openalex.org/W2222174245","https://openalex.org/W2239306219","https://openalex.org/W2322618287","https://openalex.org/W2346758741","https://openalex.org/W2404927266","https://openalex.org/W2408194469","https://openalex.org/W2524597629","https://openalex.org/W2548926860","https://openalex.org/W2553586445","https://openalex.org/W2574093387","https://openalex.org/W2591071081","https://openalex.org/W2605474723","https://openalex.org/W2623080879","https://openalex.org/W2729551988","https://openalex.org/W2754195331","https://openalex.org/W2756152693","https://openalex.org/W2775145583","https://openalex.org/W2777778094","https://openalex.org/W2784608801","https://openalex.org/W2791422841","https://openalex.org/W2793265100","https://openalex.org/W2809351962","https://openalex.org/W2885574487","https://openalex.org/W2888940799","https://openalex.org/W2889273673","https://openalex.org/W2889412060","https://openalex.org/W2889719935","https://openalex.org/W2890214852","https://openalex.org/W2893846228","https://openalex.org/W2900591969","https://openalex.org/W2903027249","https://openalex.org/W2909392949","https://openalex.org/W2957260146","https://openalex.org/W2975321582","https://openalex.org/W2979631193","https://openalex.org/W2980176521","https://openalex.org/W2996990666","https://openalex.org/W2997190094","https://openalex.org/W3006781006","https://openalex.org/W3011073099","https://openalex.org/W3013484075","https://openalex.org/W3013846338","https://openalex.org/W3036225339","https://openalex.org/W3046677190","https://openalex.org/W3047711291","https://openalex.org/W3048151457","https://openalex.org/W3106963096","https://openalex.org/W3108789059","https://openalex.org/W3110450512","https://openalex.org/W3123851788","https://openalex.org/W3126002756","https://openalex.org/W3126055879","https://openalex.org/W3126404096","https://openalex.org/W3146988921","https://openalex.org/W3151983779","https://openalex.org/W3152530864","https://openalex.org/W3154483856","https://openalex.org/W3173901993","https://openalex.org/W3200652831","https://openalex.org/W4210266400","https://openalex.org/W4210941411","https://openalex.org/W4213273069","https://openalex.org/W4214730162","https://openalex.org/W4220679371","https://openalex.org/W4220826338","https://openalex.org/W4220835404","https://openalex.org/W4235678817","https://openalex.org/W4243667233","https://openalex.org/W4281285832","https://openalex.org/W4286434171","https://openalex.org/W4309210879","https://openalex.org/W4311955780","https://openalex.org/W4389736909","https://openalex.org/W4390700502","https://openalex.org/W4390764001","https://openalex.org/W4399913472","https://openalex.org/W4401971324","https://openalex.org/W4411192512","https://openalex.org/W4413222205","https://openalex.org/W4416600006","https://openalex.org/W4416739273","https://openalex.org/W7130655585","https://openalex.org/W7165047761"],"related_works":[],"abstract_inverted_index":{"Purpose":[0],"This":[1,221],"study":[2],"aims":[3],"to":[4,34,186,224],"advance":[5],"sustainability-oriented":[6,225],"service":[7,53,226],"research":[8,138,227],"by":[9,169,228,251],"examining":[10],"how":[11,36,115,234,263],"customers":[12,77,116],"make":[13],"sense":[14],"of":[15,78,160,175,197,218,233,275],"sustainability":[16,32,250],"and":[17,52,55,61,89,130,149,173,193,209,215,268],"integrate":[18,117],"sustainable":[19,57,118,161,235,276],"mobility":[20,81,119,162,178,236,277],"services":[21,120,163,184,237],"into":[22,104,271],"their":[23,122,210],"everyday":[24,42,242],"use.":[25],"Applying":[26],"customer-dominant":[27,231],"logic,":[28],"it":[29],"examines":[30],"why":[31],"matters":[33],"customers,":[35],"they":[37],"pursue":[38],"sustainability-related":[39,265],"goals":[40],"through":[41],"practices,":[43],"with":[44,76],"whom":[45],"these":[46,128,135,207],"efforts":[47],"are":[48,59,238],"coordinated":[49],"across":[50],"social":[51],"actors,":[54],"when":[56],"practices":[58],"enacted":[60],"embedded":[62],"over":[63],"time.":[64],"Design/methodology/approach":[65],"Using":[66],"a":[67,79,230,253],"sequential":[68],"mixed-methods":[69],"design,":[70],"we":[71],"first":[72],"conducted":[73],"in-depth":[74],"interviews":[75],"German":[80],"provider":[82],"(n":[83,146],"=":[84,147],"20).":[85],"Interviews":[86],"were":[87,101],"transcribed":[88],"analyzed":[90],"using":[91,142],"interpretive":[92],"thematic":[93],"analysis.":[94],"Open":[95],"coding":[96],"generated":[97],"first-order":[98],"concepts,":[99],"which":[100],"iteratively":[102],"clustered":[103],"second-order":[105],"themes.":[106],"A":[107],"subsequent":[108],"hermeneutic":[109],"interpretation":[110],"revealed":[111],"latent":[112],"factors":[113,208],"capturing":[114],"within":[121,164],"personal":[123],"ecosystems,":[124],"identified":[125],"interrelationships":[126],"among":[127,206],"factors,":[129],"developed":[131],"measurement":[132],"scales":[133],"for":[134],"factors.":[136],"The":[137,154],"model":[139],"was":[140],"tested":[141],"an":[143],"online":[144],"survey":[145],"278)":[148],"structural":[150],"equation":[151,201],"modeling.":[152],"Findings":[153],"findings":[155],"show":[156],"that":[157],"the":[158,170,176,180,194,198,272],"integration":[159,191],"customers'":[165,187,189,241,260,264],"ecosystems":[166],"is":[167],"driven":[168],"perceived":[171,181,195],"intra-":[172],"interconnectivity":[174],"provider's":[177],"services,":[179],"value":[182],"those":[183],"contribute":[185],"sustainability,":[188],"multimodal":[190],"behavior,":[192],"centrality":[196],"provider.":[199],"Structural":[200],"modeling":[202],"validates":[203],"significant":[204],"relationships":[205],"effects":[211],"on":[212,249],"customer":[213],"satisfaction":[214],"positive":[216],"word":[217],"mouth.":[219],"Originality/value":[220],"paper":[222],"contributes":[223],"applying":[229],"understanding":[232],"used":[239],"in":[240,259],"lives.":[243],"It":[244],"extends":[245],"existing":[246],"customer-oriented":[247],"perspectives":[248],"offering":[252],"more":[254],"holistic,":[255],"experience-driven":[256],"view":[257],"grounded":[258],"lifeworlds,":[261],"addressing":[262],"perceptions,":[266],"values,":[267],"intentions":[269],"translate":[270],"actual":[273],"use":[274],"services.":[278]},"counts_by_year":[],"updated_date":"2026-11-11T12:16:26.678958","created_date":"2026-11-11T00:00:00"}