{"id":"https://openalex.org/W7225732941","doi":"https://doi.org/10.1016/j.ijhm.2026.104964","title":"Affective hospitality: A new framework for applying ability emotional intelligence to hospitality","display_name":"Affective hospitality: A new framework for applying ability emotional intelligence to hospitality","publication_year":2026,"publication_date":"2026-11-10","ids":{"openalex":"https://openalex.org/W7225732941","doi":"https://doi.org/10.1016/j.ijhm.2026.104964"},"language":"en","primary_location":{"id":"doi:10.1016/j.ijhm.2026.104964","doi":"https://doi.org/10.1016/j.ijhm.2026.104964","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.ijhm.2026.104964","pdf_url":null,"source":{"id":"https://openalex.org/S148599315","display_name":"International Journal of Hospitality Management","issn_l":"0278-4319","issn":["0278-4319","1873-4693"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-2","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Hospitality Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.1016/j.ijhm.2026.104964","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5046656476","display_name":"Juliane V\u00f6lker","orcid":"https://orcid.org/0000-0002-1630-7440","observed_orcids":["https://orcid.org/0000-0002-1630-7440"]},"institutions":[{"id":"https://openalex.org/I114457229","display_name":"University of Geneva","ror":"https://ror.org/01swzsf04","country_code":"CH","type":"education","lineage":["https://openalex.org/I114457229"]}],"countries":["CH"],"is_corresponding":true,"raw_author_name":"Juliane V\u00f6lker","raw_affiliation_strings":["Swiss Center for Affective Sciences, University of Geneva, Switzerland"],"raw_orcid":"https://orcid.org/0000-0002-1630-7440","affiliations":[{"raw_affiliation_string":"Swiss Center for Affective Sciences, University of Geneva, Switzerland","institution_ids":["https://openalex.org/I114457229"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5077315553","display_name":"Marcello Mortillaro","orcid":"https://orcid.org/0000-0002-1785-6732","observed_orcids":["https://orcid.org/0000-0002-1785-6732"]},"institutions":[{"id":"https://openalex.org/I114457229","display_name":"University of Geneva","ror":"https://ror.org/01swzsf04","country_code":"CH","type":"education","lineage":["https://openalex.org/I114457229"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Marcello Mortillaro","raw_affiliation_strings":["Swiss Center for Affective Sciences, University of Geneva, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Swiss Center for Affective Sciences, University of Geneva, Switzerland","institution_ids":["https://openalex.org/I114457229"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5046656476"],"corresponding_institution_ids":["https://openalex.org/I114457229"],"apc_list":{"value":4270,"currency":"USD","value_usd":4270},"apc_paid":{"value":4270,"currency":"USD","value_usd":4270},"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"141","issue":null,"first_page":"104964","last_page":"104964"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11433","display_name":"Emotional Intelligence and Performance","score":0.9589999914169312,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11433","display_name":"Emotional Intelligence and Performance","score":0.9589999914169312,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.03889999911189079,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[],"concepts":[{"id":"https://openalex.org/C174107131","wikidata":"https://www.wikidata.org/wiki/Q191591","display_name":"Emotional intelligence","level":2,"score":0.8276000022888184},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.8090000152587891},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6990000009536743},{"id":"https://openalex.org/C136103064","wikidata":"https://www.wikidata.org/wiki/Q1044045","display_name":"Emotional labor","level":2,"score":0.5590000152587891},{"id":"https://openalex.org/C164850336","wikidata":"https://www.wikidata.org/wiki/Q3685487","display_name":"Interpersonal communication","level":2,"score":0.5569999814033508},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5088000297546387},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.46380001306533813},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.414000004529953},{"id":"https://openalex.org/C118057910","wikidata":"https://www.wikidata.org/wiki/Q5373785","display_name":"Emotional competence","level":3,"score":0.40549999475479126},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.3894999921321869},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.37610000371932983},{"id":"https://openalex.org/C86772948","wikidata":"https://www.wikidata.org/wiki/Q1413287","display_name":"Social skills","level":2,"score":0.374099999666214},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.3271999955177307},{"id":"https://openalex.org/C91034043","wikidata":"https://www.wikidata.org/wiki/Q223642","display_name":"Interpersonal relationship","level":2,"score":0.30469998717308044},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.29660001397132874},{"id":"https://openalex.org/C180747234","wikidata":"https://www.wikidata.org/wiki/Q23373","display_name":"Cognitive psychology","level":1,"score":0.29170000553131104},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.28279998898506165},{"id":"https://openalex.org/C88519622","wikidata":"https://www.wikidata.org/wiki/Q776232","display_name":"Emotional exhaustion","level":3,"score":0.2752000093460083},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.27410000562667847},{"id":"https://openalex.org/C174954385","wikidata":"https://www.wikidata.org/wiki/Q6206740","display_name":"Job performance","level":3,"score":0.2727999985218048},{"id":"https://openalex.org/C2779885105","wikidata":"https://www.wikidata.org/wiki/Q182263","display_name":"Empathy","level":2,"score":0.2648000121116638},{"id":"https://openalex.org/C187288502","wikidata":"https://www.wikidata.org/wiki/Q641118","display_name":"Personality","level":2,"score":0.25440001487731934}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1016/j.ijhm.2026.104964","doi":"https://doi.org/10.1016/j.ijhm.2026.104964","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.ijhm.2026.104964","pdf_url":null,"source":{"id":"https://openalex.org/S148599315","display_name":"International Journal of Hospitality Management","issn_l":"0278-4319","issn":["0278-4319","1873-4693"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-2","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Hospitality Management","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.1016/j.ijhm.2026.104964","doi":"https://doi.org/10.1016/j.ijhm.2026.104964","is_oa":true,"landing_page_url":"https://doi.org/10.1016/j.ijhm.2026.104964","pdf_url":null,"source":{"id":"https://openalex.org/S148599315","display_name":"International Journal of Hospitality Management","issn_l":"0278-4319","issn":["0278-4319","1873-4693"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-3","jufo-2","norway-1","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Hospitality Management","raw_type":"journal-article"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":100,"referenced_works":["https://openalex.org/W1944549760","https://openalex.org/W1964299562","https://openalex.org/W1970322566","https://openalex.org/W1972407759","https://openalex.org/W1974349004","https://openalex.org/W1977202660","https://openalex.org/W1999428144","https://openalex.org/W2003106404","https://openalex.org/W2003220763","https://openalex.org/W2007661522","https://openalex.org/W2012623336","https://openalex.org/W2021854173","https://openalex.org/W2030855530","https://openalex.org/W2033458373","https://openalex.org/W2036862235","https://openalex.org/W2039808163","https://openalex.org/W2045934080","https://openalex.org/W2047423609","https://openalex.org/W2055582888","https://openalex.org/W2056235162","https://openalex.org/W2069077521","https://openalex.org/W2073893632","https://openalex.org/W2080802715","https://openalex.org/W2081609553","https://openalex.org/W2085285245","https://openalex.org/W2090549016","https://openalex.org/W2090566761","https://openalex.org/W2094480443","https://openalex.org/W2094553995","https://openalex.org/W2106849549","https://openalex.org/W2118004681","https://openalex.org/W2120169238","https://openalex.org/W2124088225","https://openalex.org/W2128623648","https://openalex.org/W2140535904","https://openalex.org/W2146612248","https://openalex.org/W2146870360","https://openalex.org/W2156722279","https://openalex.org/W2157312996","https://openalex.org/W2286656885","https://openalex.org/W2298397311","https://openalex.org/W2305802428","https://openalex.org/W2485713100","https://openalex.org/W2502702278","https://openalex.org/W2509899609","https://openalex.org/W2515710223","https://openalex.org/W2560464087","https://openalex.org/W2583891676","https://openalex.org/W2624126951","https://openalex.org/W2736437927","https://openalex.org/W2751199064","https://openalex.org/W2765242856","https://openalex.org/W2771919001","https://openalex.org/W2794587504","https://openalex.org/W2803546805","https://openalex.org/W2901037057","https://openalex.org/W2908752097","https://openalex.org/W2912210670","https://openalex.org/W2921391741","https://openalex.org/W2924026601","https://openalex.org/W2935429019","https://openalex.org/W2942214451","https://openalex.org/W2945605141","https://openalex.org/W2946716301","https://openalex.org/W2947126614","https://openalex.org/W2948235137","https://openalex.org/W2949013826","https://openalex.org/W2971203545","https://openalex.org/W2973525630","https://openalex.org/W2977948691","https://openalex.org/W2987024990","https://openalex.org/W3006460989","https://openalex.org/W3016352746","https://openalex.org/W3029621418","https://openalex.org/W3043657314","https://openalex.org/W3076983552","https://openalex.org/W3083910207","https://openalex.org/W3092101234","https://openalex.org/W3116401104","https://openalex.org/W3154508914","https://openalex.org/W3175697004","https://openalex.org/W3179129515","https://openalex.org/W3194116312","https://openalex.org/W3194967271","https://openalex.org/W3198085958","https://openalex.org/W3202145643","https://openalex.org/W3206084311","https://openalex.org/W4252926364","https://openalex.org/W4281892449","https://openalex.org/W4283213398","https://openalex.org/W4283734292","https://openalex.org/W4290991691","https://openalex.org/W4297982252","https://openalex.org/W4304118928","https://openalex.org/W4309180735","https://openalex.org/W4381512130","https://openalex.org/W4387477869","https://openalex.org/W4387540421","https://openalex.org/W4389933942","https://openalex.org/W4393067509"],"related_works":[],"abstract_inverted_index":{"Extensive":[0],"research":[1,137],"shows":[2],"that":[3,39,96,140],"hospitality":[4,31,68,139],"workers\u2019":[5,118],"emotional":[6,20,65,112,125,153,162],"intelligence":[7],"(EI)":[8],"impacts":[9],"key":[10],"work":[11],"outcomes,":[12],"including":[13],"performance":[14],"and":[15,42,61,88,122],"satisfaction.":[16],"However,":[17],"the":[18,37,46,71,81,93],"underlying":[19,94],"skills":[21,66,95,154],"remain":[22],"poorly":[23],"understood":[24],"because":[25],"scholars":[26],"have":[27],"primarily":[28],"studied":[29],"emotion-related":[30,99],"competencies":[32,100],"in":[33,67,101,138],"isolation,":[34],"rarely":[35],"examining":[36],"mechanisms":[38],"could":[40,150],"link":[41],"explain":[43,165],"them.":[44],"In":[45],"present":[47],"article,":[48],"we":[49,78,132],"introduce":[50],"a":[51],"new":[52,130,134],"framework":[53],"called":[54],"\u201cAffective":[55],"Hospitality\u201d":[56],"to":[57,64,84,108,164,173],"provide":[58],"an":[59],"integrated":[60,145],"systematic":[62],"approach":[63],"based":[69],"on":[70],"Four-domain":[72],"model":[73],"of":[74,124,136],"ability":[75,157],"EI.":[76],"Specifically,":[77],"discuss":[79],"how":[80],"EI":[82,158],"abilities":[83],"perceive,":[85],"use,":[86],"understand,":[87],"manage":[89],"emotions":[90],"may":[91],"be":[92],"enable":[97],"critical":[98],"hospitality,":[102],"namely":[103],"service":[104,167],"delivery":[105,168],",":[106,114,120],"conforming":[107],"display":[109],"rules,":[110],"employing":[111],"labor":[113],"as":[115,117,161],"well":[116],"customer-orientation":[119],"resilience,":[121],"co-creation":[123],"value":[126,176],".":[127],"Through":[128],"this":[129,144],"framework,":[131],"propose":[133],"lines":[135],"emerge":[141],"directly":[142],"from":[143],"approach.":[146],"For":[147],"example,":[148],"researchers":[149],"investigate":[151],"specific":[152],"covered":[155],"by":[156],"theory,":[159],"such":[160],"sensitivity":[163],"adaptive":[166],"or":[169],"interpersonal":[170],"emotion":[171],"regulation":[172],"better":[174],"understand":[175],"co-creation.":[177]},"counts_by_year":[],"updated_date":"2026-11-11T12:16:26.678958","created_date":"2026-11-11T00:00:00"}
